MASTERING THE MYSTERY THROUGH “SAIQ” METRICS OF USER EXPERIENCE IN TELECOLLABORATION BUSINESS SYSTEMS

In the preparation of technology transition, the contextual and alternative definitions of the usability heuristics of multifaceted role of the best practice methodology of Telecollaboration (TC) business systems that revolve around information and knowledge tangibles give rise to a new measure of System Architecture Independent Quality (SAIQ) metrics. This empirical study considers attributes of usability theory as an engineering problem, and thereby provides a starting point to reformulate the concept of TC from the user perception to embrace the Information and Communications Technology (ICT) initiatives taken in this evolving field. The scope of this paper is to enable the participants of the TC to cope with the successful strategies behind the implication and implementation of the proposed SAIQ metrics through the conceptual model of CeNTIE’s (Centre for Networking Technologies for the Information Economy) TC technology transition. This includes detailed observation and analysis through examination of the explanatory power of synergetic use of innovative and value-added TC usability heuristics, through the tradeoffs involved between their alternative and adaptive features for mastering the mysteries of Quality of Experience (QoE) of the users. A critical mass of users is carefully and thoughtfully maintained throughout this study, when integrating other influential areas of complexity, to accompany the proposed measurement and mapping techniques for the pervasive use of the outcome-focused descriptive and prescriptive TC processes. Finally, we discuss on the factors contributing to the early adoption of TC technology transition for the translation of successful survivable cognitive engineering strategies to user acceptance not just to break down the barriers of this emerging paradigm of collaboration, but to assist them with gaining the ever-swifter insights into many reams of TC. 1