Why do consumers pay bills electronically? an empirical analysis

Why do consumers use electronic bill payment services? what do the differences between nonusers, low users, and high users imply about the potential future market these services? How might public policy evolve in the future? Analyzing a unique consumer survey conducted by the Federal Reserve's Retail Product Office, the author finds important differences between nonusers, low users, and high users of electronic bill payment. The analysis suggests that the industry will need to address fundamental customer needs before a broader portion of consumers will adopt these services.Electronic funds transfers ; Payment systems ; Internet ; Electronic commerce

CONSUMER BEHAVIOR IN DIGITAL MARKETS

AN ABSTRACT OF THE RESEARCH PAPER OF JOHN QUIGLEY, for the M.S. degree in MASS COMMUNICATION AND MEDIA ARTS, presented on APRIL 3, 2015, at Southern Illinois University Carbondale. TITLE: CONSUMER BEHAVIOR IN DIGITAL MARKETS Advancements in technology have reshaped the way we behave as consumers. Today’s commerce is turning digital. Consumers are becoming more aware of electronic commerce and the security concerns that come with e-commerce. This study will outline the differences of traditional commerce and electronic commerce, and how and why it is changing the market place. A survey was also completed, a sample of 66 undergraduates. Showed a positive outlook on the future of e-commerce. A little over half “57.8%” responded saying they still find it difficult to spend a vast amount of money while purchasing a good online. This paper will outline the pros and cons of e-commerce, traditional brick and mortar businesses and consumer behavior

Online Payment Choice, Customer Trust and Accessibility of E-Commerce in Somalia

Electronic payment refers to the use of electronic means of cash and related transactions, usually involving the use of computer networks such as the Internet and digital preserved value systems. Many countries in sub-Saharan Africa lack statistical information on the current state of the e-commerce market. Besides, a lack of trust in service providers also hinders the development of e-commerce. As such, this paper aims to examine e-commerce payment choice among e-commerce users and to determine the relationship between the factors to assess e-commerce payment and the accessibility of e-commerce in Somalia. The research method used is quantitative with a survey design. The questionnaire was distributed to 384 respondents, who are Hormuud Telecom subscribers residing in Somalia's capital, Mogadishu. The findings indicated that there is a positive relationship between online payment choice and accessibility of e-commerce, as well as a positive relationship between customer trust and accessibility of e-commerce. In conclusion, this study suggests that electronic payment can replace the paper payment method and customer trust plays an important role in e-commerce accessibility in Somalia

Competing in the Virtual World: E-Commerce Factors that affect the Property-Casualty Insurance Industry

Electronic commerce has exploded; its expansion projections are consistently understated. We explore the current state of the property-casualty insurance industry use of the Internet for electronic commerce, by analyzing the factors that affect the expansion and use of electronic commerce in the property-casualty insurance industry. The insurance industry has embraced the use of technology to expand its market and to provide better customer service. Competition within the United States has expanded recently to include companies in Europe and Asia. A survey of property-casualty insurance company web sites was performed to determine what types of services and features are currently offered through the Internet. Thirty-six web sites were sampled and the results showed that while no insurance company currently offers a fully electronic policy purchase process, there are a variety of services that are provided for through their web sites. The more common web based features include the ability to locate an agent, the ability to find information about how to report a claim, and the ability request a quote. Use of the Internet as a tool for electronic commerce within the insurance industry has not yet been fully utilized

Online Repurchase On E-Commerce Transaction Through Customer Trust And E-service Quality

The increasing competition in the e-commerce industry and the emergence of the social commerce trend in the era of society 5.0, requires high attention to understanding the market from a consumer perspective. The purpose of this study was to find out and analyze how the influence of consumer trust and electronic service quality has on online repurchasing in e-Commerce. The survey research method uses a questionnaire in the form of closed questions with 5 possible answers on a Likert scale. The research sample was purposive non-random sampling from 55 respondents consisting of e-commerce consumers who had made repeated online purchases at least twice among 5 e-commerce sites, namely Shopee, Tokopedia, Bukalapak, Lazada and BlilBli. Analysis technique includes validity, reliability and classic assumption tests. Furthermore, correlation test, coefficient of determination and multiple regression, as well as t-test and F-test. The results show that partially consumer trust has a positive and significant effect on repurchase in E-Commerce, as well as partially the quality of electronic services has a positive and significant effect on purchases reset in E-Commerce. Simultaneously consumer trust and electronic service quality have a positive and significant effect on repurchase in e-Commerce

Marketing management of a successful e-business

Marketing management occupies an increasingly important position in the business world, as well as in the sphere of electronic commerce. Some participants, however, underestimate the importance of this marketing support, which may be one of the major causes of the failure and inability of some companies operating on the Internet to grow. The aim of this paper is to develop an effective marketing management process model, which can significantly contribute to the increased competitiveness of companies operating on the Internet. The validity of this model is then applied on a Czech e-shop, which has long been one of the leaders of the Czech Internet market. To achieve the objective of this paper the current situation will be analysed, and synthesis of the findings from research literature as well as modelling using the methods of abstraction and specification will be performed. This article is focused on Czech Internet market. Results of the survey (case study) will be used for further research in the field of e-business

Understanding the Barrier of Elder’s Adoption of B2C Online Commerce: Comparison Between Different Product Types and Ages

With the coming of aging society, the market for elderly people will become more and more important. The elder will become an important potential market for business. Therefore, understand elder’s adoption of online commerce is becoming a critical issue in MIS field. The purpose of this study is attempted to understand the barrier of elder’s adoption of B2C online commerce. Additionally, we compared the results across different product types and ages. Survey study was employed in this study. The main result discovered that the barriers affecting user adoption of B2C online commerce would differ with the variation of age range and product type. For the elder, risk barrier and image barrier dominate the decisions for tangible products, while value barrier and risk barrier dominate for the intangible products. This research result can become a practical reference. For both academic and business, this study has a certain contribution in the development of electronic commerce

Electronic Commerce in Agriculture and Agribusiness: the Case of Emilia-Romagna (Italy)

Despite the expectations of the benefits of this tool, the adoption of Electronic Commerce(EC) by small and medium firms of the agro-food sector in Italy is still not frequent, however, the understanding of opportunities it could create and how they can be exploited remains a relevant issue. This study, carried out in the Emilia -Romagna region during 2002, illustrates the results of a survey of 208 firms at all stages of the agro-food chain aimed at understanding the use of the Internet and the strategies adopted for EC implementation. The results show a low level of implementation of the instrument and a limited variety of adoption strategies. Agro-food firms actually invest very little in EC focusing their efforts on the Internet as promotion tool, while web-based direct selling is confined to market niches. The view that the Internet would reverse the disadvantages of small firms appears by now non realistic, even if interesting opportunities for further development are still present.E-commerce, agribusiness, Emilia-Romagna (Italy)

Contribution of online trading of used goods to resource efficiency : an empirical study of eBay users

This paper discusses the sustainability impact (contribution to sustainability, reduction of adverse environmental impacts) of online second-hand trading. A survey of eBay users shows that a relationship between the trading of used goods and the protection of natural resources is hardly realized. Secondly, the environmental motivation and the willingness to act in a sustainable manner differ widely between groups of consumers. Given these results from a user perspective, the paper tries to find some objective hints of online second-hand trading’s environmental impact. The greenhouse gas emissions resulting from the energy used for the trading transactions seem to be considerably lower than the emissions due to the (avoided) production of new goods. The paper concludes with a set of recommendations for second-hand trade and consumer policy. Information about the sustainability benefits of purchasing second-hand goods should be included in general consumer information, and arguments for changes in behavior should be targeted to different groups of consumers. Keywords: online marketplaces; online auctions; consumer; electronic commerce; used products; second-hand market; sustainable consumptio

Intra and Inter organisational determinants of electronic-based traceability adoption: evidences from the French agri-food industry

Traceability, the ability to trace the origin of products throughout the supply chain, has become an instrument to assure food quality and safety in agri-food chains. This process is organized within both institutional and market constraints, yet it integrates also a technological sphere marked by the unprecedented development of information and communication technologies. This paper analyses the factors influencing firms’ behaviour, with regards to adopting electronic-based traceability, in the French agri-food industry. These factors (microeconomic determinants) related to firms’ internal characteristics and the factors related to their environment. We use data from the ICT and Electronic Commerce survey from 2002, carried out by the French National Institute of Statistics (INSEE). A Probit type model is used, which allow us to take into account the firm’s determinants for its organisational choice, differentiating from those adopting (or not) an electronic-based traceability tool. Our main results show that the choices of electronic-based traceability depend on and interact with their own organizational characteristics and those of their competitive, industrial and local environment. Traceability technologies evidence the complementarities between organisational and technological practices. Large industrial firms known for their established identity and a brand image seem distant from standard traceability practices, contrarily to agribusinesses, which are subjected to regulations and look forward to use traceability for both complying with their downstream contracts and add value to their regional specificities.Traceability, Technology adoption, Agri-food industry, Agribusiness, Food Consumption/Nutrition/Food Safety,