A semi-supervised approach for sentiment analysis of arab (ic+ izi) messages: Application to the algerian dialect

In this paper, we propose a semi-supervised approach for sentiment analysis of Arabic and its dialects. This approach is based on a sentiment corpus, constructed automatically and reviewed manually by Algerian dialect native speakers. This approach consists of constructing and applying a set of deep learning algorithms to classify the sentiment of Arabic messages as positive or negative. It was applied on Facebook messages written in Modern Standard Arabic (MSA) as well as in Algerian dialect (DALG, which is a low resourced-dialect, spoken by more than 40 million people) with both scripts Arabic and Arabizi. To handle Arabizi, we consider both options: transliteration (largely used in the research literature for handling Arabizi) and translation (never used in the research literature for handling Arabizi). For highlighting the effectiveness of a semi-supervised approach, we carried out different experiments using both corpora for the training (i.e. the corpus constructed automatically and the one that was reviewed manually). The experiments were done on many test corpora dedicated to MSA/DALG, which were proposed and evaluated in the research literature. Both classifiers are used, shallow and deep learning classifiers such as Random Forest (RF), Logistic Regression(LR) Convolutional Neural Network (CNN) and Long short-term memory (LSTM). These classifiers are combined with word embedding models such as Word2vec and fastText that were used for sentiment classification. Experimental results (F1 score up to 95% for intrinsic experiments and up to 89% for extrinsic experiments) showed that the proposed system outperforms the existing state-of-the-art methodologies (the best improvement is up to 25%)

Sentiment Analysis for the Low-Resourced Latinised Arabic "Arabizi"

The expansion of digital communication mediums from private mobile messaging into the public through social media presented an opportunity for the data science research and industry to mine the generated big data for artificial information extraction. A popular information extraction task is sentiment analysis, which aims at extracting polarity opinions, positive, negative, or neutral, from the written natural language. This science helped organisations better understand the public’s opinion towards events, news, public figures, and products. However, sentiment analysis has advanced for the English language ahead of Arabic. While sentiment analysis for Arabic is developing in the literature of Natural Language Processing (NLP), a popular variety of Arabic, Arabizi, has been overlooked for sentiment analysis advancements. Arabizi is an informal transcription of the spoken dialectal Arabic in Latin script used for social texting. It is known to be common among the Arab youth, yet it is overlooked in efforts on Arabic sentiment analysis for its linguistic complexities. As to Arabic, Arabizi is rich in inflectional morphology, but also codeswitched with English or French, and distinctively transcribed without adhering to a standard orthography. The rich morphology, inconsistent orthography, and codeswitching challenges are compounded together to have a multiplied effect on the lexical sparsity of the language, where each Arabizi word becomes eligible to be spelled in many ways, that, in addition to the mixing of other languages within the same textual context. The resulting high degree of lexical sparsity defies the very basics of sentiment analysis, classification of positive and negative words. Arabizi is even faced with a severe shortage of data resources that are required to set out any sentiment analysis approach. In this thesis, we tackle this gap by conducting research on sentiment analysis for Arabizi. We addressed the sparsity challenge by harvesting Arabizi data from multi-lingual social media text using deep learning to build Arabizi resources for sentiment analysis. We developed six new morphologically and orthographically rich Arabizi sentiment lexicons and set the baseline for Arabizi sentiment analysis on social media

Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers

The flexibility in mobile communications allows customers to quickly switch from one service provider to another, making customer churn one of the most critical challenges for the data and voice telecommunication service industry. In 2019, the percentage of post-paid telecommunication customers in Saudi Arabia decreased; this represents a great deal of customer dissatisfaction and subsequent corporate fiscal losses. Many studies correlate customer satisfaction with customer churn. The Telecom companies have depended on historical customer data to measure customer churn. However, historical data does not reveal current customer satisfaction or future likeliness to switch between telecom companies. Current methods of analysing churn rates are inadequate and faced some issues, particularly in the Saudi market. This research was conducted to realize the relationship between customer satisfaction and customer churn and how to use social media mining to measure customer satisfaction and predict customer churn. This research conducted a systematic review to address the churn prediction models problems and their relation to Arabic Sentiment Analysis. The findings show that the current churn models lack integrating structural data frameworks with real-time analytics to target customers in real-time. In addition, the findings show that the specific issues in the existing churn prediction models in Saudi Arabia relate to the Arabic language itself, its complexity, and lack of resources. As a result, I have constructed the first gold standard corpus of Saudi tweets related to telecom companies, comprising 20,000 manually annotated tweets. It has been generated as a dialect sentiment lexicon extracted from a larger Twitter dataset collected by me to capture text characteristics in social media. I developed a new ASA prediction model for telecommunication that fills the detected gaps in the ASA literature and fits the telecommunication field. The proposed model proved its effectiveness for Arabic sentiment analysis and churn prediction. This is the first work using Twitter mining to predict potential customer loss (churn) in Saudi telecom companies, which has not been attempted before. Different fields, such as education, have different features, making applying the proposed model is interesting because it based on text-mining

De l’arabe standard vers l’arabe dialectal :projection de corpus et ressourceslinguistiques en vue du traitementautomatique de l’oral dans les médiastunisiens

International audienceRÉSUMÉ. Dans ce travail, nous nous intéressons aux problèmes liés au traitement automatique de l'oral parlé dans les médias tunisiens. Cet oral se caractérise par l'emploi de l'alternance codique entre l'arabe standard moderne (MSA) et le dialecte tunisien (DT). L'objectif consiste à construire des ressources utiles pour apprendre des modèles de langage dédiés à des applications de reconnaissance automatique de la parole. Comme il s'agit d'une variante du MSA, nous décrivons dans cet article une démarche d'adaptation des ressources MSA vers le DT. Une première évaluation en termes de couverture lexicale et de perplexité est présentée. ABSTRACT. In this work, we focus on the problems of the automatic treatment of oral spoken in the Tunisian media. This oral is marked by the use of code-switching between the Modern Standard Arabic (MSA) and the Tunisian dialect (TD). Our goal is to build useful resources to learn language models that can be used in automatic speech recognition applications. As it is a variant of MSA, we describe in this paper an adjustment process of the MSA resources to the TD. A first evaluation in terms of lexical coverage and perplexity is presented

Machine Translation of Arabic Dialects

This thesis discusses different approaches to machine translation (MT) from Dialectal Arabic (DA) to English. These approaches handle the varying stages of Arabic dialects in terms of types of available resources and amounts of training data. The overall theme of this work revolves around building dialectal resources and MT systems or enriching existing ones using the currently available resources (dialectal or standard) in order to quickly and cheaply scale to more dialects without the need to spend years and millions of dollars to create such resources for every dialect. Unlike Modern Standard Arabic (MSA), DA-English parallel corpora is scarcely available for few dialects only. Dialects differ from each other and from MSA in orthography, morphology, phonology, and to some lesser degree syntax. This means that combining all available parallel data, from dialects and MSA, to train DA-to-English statistical machine translation (SMT) systems might not provide the desired results. Similarly, translating dialectal sentences with an SMT system trained on that dialect only is also challenging due to different factors that affect the sentence word choices against that of the SMT training data. Such factors include the level of dialectness (e.g., code switching to MSA versus dialectal training data), topic (sports versus politics), genre (tweets versus newspaper), script (Arabizi versus Arabic), and timespan of test against training. The work we present utilizes any available Arabic resource such as a preprocessing tool or a parallel corpus, whether MSA or DA, to improve DA-to-English translation and expand to more dialects and sub-dialects. The majority of Arabic dialects have no parallel data to English or to any other foreign language. They also have no preprocessing tools such as normalizers, morphological analyzers, or tokenizers. For such dialects, we present an MSA-pivoting approach where DA sentences are translated to MSA first, then the MSA output is translated to English using the wealth of MSA-English parallel data. Since there is virtually no DA-MSA parallel data to train an SMT system, we build a rule-based DA-to-MSA MT system, ELISSA, that uses morpho-syntactic translation rules along with dialect identification and language modeling components. We also present a rule-based approach to quickly and cheaply build a dialectal morphological analyzer, ADAM, which provides ELISSA with dialectal word analyses. Other Arabic dialects have a relatively small-sized DA-English parallel data amounting to a few million words on the DA side. Some of these dialects have dialect-dependent preprocessing tools that can be used to prepare the DA data for SMT systems. We present techniques to generate synthetic parallel data from the available DA-English and MSA- English data. We use this synthetic data to build statistical and hybrid versions of ELISSA as well as improve our rule-based ELISSA-based MSA-pivoting approach. We evaluate our best MSA-pivoting MT pipeline against three direct SMT baselines trained on these three parallel corpora: DA-English data only, MSA-English data only, and the combination of DA-English and MSA-English data. Furthermore, we leverage the use of these four MT systems (the three baselines along with our MSA-pivoting system) in two system combination approaches that benefit from their strengths while avoiding their weaknesses. Finally, we propose an approach to model dialects from monolingual data and limited DA-English parallel data without the need for any language-dependent preprocessing tools. We learn DA preprocessing rules using word embedding and expectation maximization. We test this approach by building a morphological segmentation system and we evaluate its performance on MT against the state-of-the-art dialectal tokenization tool

Sentiment analysis of dialectical Arabic social media content using a hybrid linguistic-machine learning approach

Despite the enormous increase in the number of Arabic posts on social networks, the sentiment analysis research into extracting opinions from these posts lags behind that for the English language. This is largely attributed to the challenges in processing the morphologically complex Arabic natural language and the scarcity of Arabic NLP tools and resources. This complex task is further exacerbated when analysing dialectal Arabic that do not abide by the formal grammatical structure. Based on the semantic modelling of the target domain’s knowledge and multi-factor lexicon-based sentiment analysis, the intent of this research is to use a hybrid approach, integrating linguistic and machine learning methods for sentiment analysis classification of dialectal Arabic. First, a dataset of dialectal Arabic tweets was collected focusing on the unemployment domain, which is annotated manually. The tweets cover different dialectal Arabic in Saudi Arabia for which a comprehensive Arabic sentiment lexicon was constructed. This approach to sentiment analysis also integrated a novel light stemming mechanism towards improved Saudi dialectal Arabic stemming. Subsequently, a novel multi-factor lexicon-based sentiment analysis algorithm was developed for domain-specific social media posts written in dialectal Arabic. The algorithm considers several factors (emoji, intensifiers, negations, supplications) to improve the accuracy of the classifications. Applying this model to a central problem of sentiment analysis in dialectical Arabic, these operational techniques were deployed in order to assess analytical performance across social media channels which are vulnerable to semantic and colloquial variations. Finally, this study presented a new hybrid approach to sentiment analysis where domain knowledge is utilised in two methods to combine computational linguistics and machine learning; the first method integrates the problem domain semantic knowledgebase in the machine learning training features set, while the second uses the outcome of the lexicon-based sentiment classification in the training of the machine learning methods. By integrating these techniques into a single, hybridised solution, a greater degree of accuracy and consistency was achieved than applying each approach independently, confirming a pragmatic solution to sentiment classification in dialectical Arabic text

Speech Recognition

Chapters in the first part of the book cover all the essential speech processing techniques for building robust, automatic speech recognition systems: the representation for speech signals and the methods for speech-features extraction, acoustic and language modeling, efficient algorithms for searching the hypothesis space, and multimodal approaches to speech recognition. The last part of the book is devoted to other speech processing applications that can use the information from automatic speech recognition for speaker identification and tracking, for prosody modeling in emotion-detection systems and in other speech processing applications that are able to operate in real-world environments, like mobile communication services and smart homes

Arabic and contact-induced change

This volume offers a synthesis of current expertise on contact-induced change in Arabic and its neighbours, with thirty chapters written by many of the leading experts on this topic. Its purpose is to showcase the current state of knowledge regarding the diverse outcomes of contacts between Arabic and other languages, in a format that is both accessible and useful to Arabists, historical linguists, and students of language contact