The European digital information landscape: how can LIBER contribute?

This paper looks at a snapshot of the current state of digitisation in the information landscape. It then looks at what LIBER can contribute to that landscape through portal development, funding, identifying and documenting best practice, lobbying at a European level, and managing the transition from paper to digital delivery, including the issue of digital preservation. The paper ends by trying to identify how the user will use the digitised resources which are increasingly being made available by libraries

Cultural aspects of multi-channel customer management: A UK case study

Channel management is one CRM systems component much influenced by the behaviour of customers in relation to its implementation and use. The consumers’ behaviours, preferences, perceptions and expectations are crucial for the implementation and use of channel management. Customers’ contact with the organization’s multi-channels can occur at several touch points throughout the customer lifecycle. Customers’ behaviours may be differentiated according to the individual or micro level, but it might also differ at an ecological or macro level of analysis (Ramaseshan et al., 2006). In this paper the authors have conducted a case study in the UK to analyze customers’ behaviours at a macro level and customers channel choices, through out the customer lifecycle. The authors have used a Structurational Analysis model (Ali and Brooks, 2008) to identify the cultural factors (Ali, et al. 2008a) that influence multi-channel customer management in the UK

Component technologies for e-discovery and prototyping of suit-coping system

As ESI (Electronically Stored Information) is included in extent of evidence that become discovery\u27s target in FRCP(Federal Rules of Civil Procedure) taken effect on December 1, 2006, enterprises been always vexing in several litigations need to adapt systems coping with e-Discovery such as ESI administration or information preservation. In this paper, component technologies for all steps of e-Discovery are described in detail, and as a prototype of preparing system for e-Discovery, agent-based information management and control system being able to manage ESI stored at some computers centrally and respond rapidly on demand, extracting discoveryrelated data using digital forensic technologies, are introduced. Apart from fundamental searching and analysing functions, this system can detect user’s abnormal behaviours, generate forensic images remotely, and have a function of controlling related files

FROM DOCUMENT MANAGEMENT TO KNOWLEDGE MANAGEMENT

Documents circulating in paper form are increasingly being substituted by itselectronic equivalent in the modern office today so that any stored document can be retrievedwhenever needed later on. The office worker is already burdened with information overload, soeffective and effcient retrieval facilities become an important factor affecting worker productivity. The key thrust of this article is to analyse the benefits and importance of interaction betweendocument management and knowledge management. Information stored in text-based documentsrepresents a valuable repository for both the individual worker and the enterprise as a whole and ithas to be tapped into as part of the knowledge generation process.document management, knowledge management, Information and communication technologies

An EPIIC Vision to Evolve Project Integration, Innovation, and Collaboration with Broad Impact for How NASA Executes Complex Projects

Evolving Project Integration, Innovation, and Collaboration (EPIIC) is a vision defined to transform the way projects manage information to support real-time decisions, capture best practices and lessons learned, perform assessments, and manage risk across a portfolio of projects. The foundational project management needs for data and information will be revolutionized through innovations on how we manage and access that data, implement configuration control, and certify compliance. The embedded intelligence of new interactive data interfaces integrate technical and programmatic data such that near real time analytics can be accomplished to more efficiently and accurately complete systems engineering and project management tasks. The system-wide data analytics that are integrated into customized data interfaces allows the growing team of engineers and managers required to develop and implement major NASA missions the ability to access authoritative source(s) of system information while greatly reducing the labor required to complete system assessments. This would allow, for example, much of what is accomplished in a scheduled design review to take place as needed, between any team members, at any time. An intelligent data interface that rigorously integrates systems engineering and project management information in near real time can provide substantially greater insight for systems engineers, project managers, and the large diverse teams required to complete a complex project. System engineers, programmatic personnel (those who focus on cost, schedule, and risk), the technical engineering disciplines, and project management can realize immediate benefit from the shared vision described herein. Implementation of the vision also enables significant improvements in the performance of the engineered system being developed

The Design and Operation of The Keck Observatory Archive

The Infrared Processing and Analysis Center (IPAC) and the W. M. Keck Observatory (WMKO) operate an archive for the Keck Observatory. At the end of 2013, KOA completed the ingestion of data from all eight active observatory instruments. KOA will continue to ingest all newly obtained observations, at an anticipated volume of 4 TB per year. The data are transmitted electronically from WMKO to IPAC for storage and curation. Access to data is governed by a data use policy, and approximately two-thirds of the data in the archive are public.Comment: 12 pages, 4 figs, 4 tables. Presented at Software and Cyberinfrastructure for Astronomy III, SPIE Astronomical Telescopes + Instrumentation 2014. June 2014, Montreal, Canad

THE DRIVERS BEHIND ENTERPRISE CONTENT MANAGEMENT: A PROCESS-ORIENTED PERSPECTIVE

Over the last few years, organizations have increasingly been paying attention to the concept of enterprise content management (ECM), which refers to the strategies, methods, and technologies required for capturing, storing, retrieving, delivering, and retaining all types of digital information across the organization. While the market for ECM software is rapidly growing, information systems (IS) research has not paid much attention to the topic. At the same time, the boundaries between the emergent concept of ECM and the rather well-established management approach of business process management (BPM) are becoming increasingly blurred in practice. From an academic point of view, however, the role that content plays in the management of business processes, and vice versa, remains largely unexplored. In order to prepare the ground for IS researchers to theorize about the relationships between the two concepts this paper identifies contemporary challenges that drive ECM implementation from a process point of view. The findings are grounded in the analysis of qualitative data from two case studies and are categorized based on a content lifecycle model

Lifecycle information for e-literature: full report from the LIFE project

This Report is a record of the LIFE Project. The Project has been run for one year and its aim is to deliver crucial information about the cost and management of digital material. This information should then in turn be able to be applied to any institution that has an interest in preserving and providing access to electronic collections. The Project is a joint venture between The British Library and UCL Library Services. The Project is funded by JISC under programme area (i) as listed in paragraph 16 of the JISC 4/04 circular- Institutional Management Support and Collaboration and as such has set requirements and outcomes which must be met and the Project has done its best to do so. Where the Project has been unable to answer specific questions, strong recommendations have been made for future Project work to do so. The outcomes of this Project are expected to be a practical set of guidelines and a framework within which costs can be applied to digital collections in order to answer the following questions: • What is the long term cost of preserving digital material; • Who is going to do it; • What are the long term costs for a library in HE/FE to partner with another institution to carry out long term archiving; • What are the comparative long-term costs of a paper and digital copy of the same publication; • At what point will there be sufficient confidence in the stability and maturity of digital preservation to switch from paper for publications available in parallel formats; • What are the relative risks of digital versus paper archiving. The Project has attempted to answer these questions by using a developing lifecycle methodology and three diverse collections of digital content. The LIFE Project team chose UCL e-journals, BL Web Archiving and the BL VDEP digital collections to provide a strong challenge to the methodology as well as to help reach the key Project aim of attributing long term cost to digital collections. The results from the Case Studies and the Project findings are both surprising and illuminating