Reaching inter-institutional business processes in e-Society

Each business enterprise strives to achieve the most efficient organization of its operations. While business enterprises can influence internal factors of organization, external factors are more rigid. Public organizations have less of an incentive to be efficient. Furthermore, their organization is less favorable since the decision making is centralized and highly formal (i.e. legislative). Adoption of business process orientation (BPO) paradigm,with an emphasis on the management of internal factors of organization, has provided business organizations with substantial savings and improvements in efficiency. However, external factors also have a high potential for improvement of efficiency. For instance, development of supply chains or value chains has proven that external factors can be harnessed to provide additional sources of competitiveness. Other external factors can also beused to improve the performance of individual organizations, an entire industry or economy as a whole. These synergic effects can be achieved through a unified and virtualized communication infrastructure, document exchange and conduct of business transactions. The goal of this paper is to present business environment properties in an e-Society that can be further developed to enhance integration between organizations and public institutions, which in turn can be used to create and manage inter-institutional business processes. This typeof processes can promote e-business and e-business models to a new level of efficiency, making a whole industry or national economy comparatively more competitivein international markets.business processes; public administration; e-business; e-society; interactions

Dynamic Monitoring in PANGEA Platform Using Event-Tracing Mechanisms

The use of distributed multi-agent systems (MAS) have increased in recent years, with the growing potential to handle large volumes of data and coordinate the operations of many organizations. In these systems, each agent independently handles a set of specialized tasks and cooperates to achieve the goals of the system and a high degree of flexibility. Multi-agent systems have become the most effective and widely used form of developing this type of application in which communication among various devices must be both reliable and efficient. One of the problems related to distribute computing is message passing, which is related to the interaction and coordination among intelligent agents. Consequently, a multi-agent architecture must necessarily provide a robust communication platform and control mechanisms. This paper presents the integration of an event-tracing model in an agent platform called PANGEA. Adding this new capability, the platform allows improving the monitoring and analysis of the information that agents can send/receive in order to fulfil their goals more efficiently

Cognitive modeling of social behaviors

To understand both individual cognition and collective activity, perhaps the greatest opportunity today is to integrate the cognitive modeling approach (which stresses how beliefs are formed and drive behavior) with social studies (which stress how relationships and informal practices drive behavior). The crucial insight is that norms are conceptualized in the individual mind as ways of carrying out activities. This requires for the psychologist a shift from only modeling goals and tasks —why people do what they do—to modeling behavioral patterns—what people do—as they are engaged in purposeful activities. Instead of a model that exclusively deduces actions from goals, behaviors are also, if not primarily, driven by broader patterns of chronological and located activities (akin to scripts). To illustrate these ideas, this article presents an extract from a Brahms simulation of the Flashline Mars Arctic Research Station (FMARS), in which a crew of six people are living and working for a week, physically simulating a Mars surface mission. The example focuses on the simulation of a planning meeting, showing how physiological constraints (e.g., hunger, fatigue), facilities (e.g., the habitat’s layout) and group decision making interact. Methods are described for constructing such a model of practice, from video and first-hand observation, and how this modeling approach changes how one relates goals, knowledge, and cognitive architecture. The resulting simulation model is a powerful complement to task analysis and knowledge-based simulations of reasoning, with many practical applications for work system design, operations management, and training

Network Awareness for Wireless Peer-to-Peer Collaborative Environments

Presentation to the 37th Hawaii International Conference on System Science. Hilton Waikoloa Village, Island of Hawaii, 5-8 January 2004.The implications of using mobile wireless communications are significant for emerging peer-to-peer (P2P) collaborative environments. From a networking perspective, the use of wireless technologies to support collaboration may impact bandwidth and spectrum utilization. This paper explores the effects of providing feedback to system users regarding wireless P2P network behavior on the performance of collaboration support applications. We refer to this operational feedback as "network awareness." The underlying premise is that providing feedback on the status of the network will enable users to self-organize their behavior to maintain quality of data sharing. Results achieved during an experiment conducted at the Naval Postgraduate School demonstrate significant effects of roaming on application sharing performance and integration with client-server applications. A solution for improving network aware P2P collaboration, identified in the experiment, is discussed

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application