Performance measurement procedures that support innovativeness rather than hamper it

This paper addresses the contemporary challenges in increasing firm-level innovativeness and developing appropriate performance metrics. The authors discuss these challenges and provide a literature review on the innovation enhancing factors in service industries. They subsequently study the case of a multinational telecom company that tries to renew its innovative capabilities after a restructuring. An interpretative approach, based on employee focus group interviews and an extensive management workshop, is taken to co-develop context specific factors that enhance innovativeness. These factors include, amongst others, personal recognition and acknowledgement for an innovative achievement, available time, customer intimacy, and a clear innovation strategy. The identified factors will be used in a follow-up research aimed to develop performance measurement procedures that support the company to develop and exploit its innovative capabilities

The nature of information in the 21st century : conundrums for the informatics community?

Purpose - With the proliferation of electronic information via the web a further distension of the unique characteristics of information has been witnessed. With seismic developments occurring in such a short period of time, it seems prudent to consider the very nature of information and to assess whether this accelerated growth has implications for the work of the informatics community and the information society. Design/methodology/approach - The paper begins by revisiting and refreshing the unique characteristics of information via a reappraisal of the relevant literature. These characteristics are then contextualised within the new economy and traditional economic theory. Once these unique characteristics have been examined, the author discusses how the nature of information in the twenty-first century presents the informatics community with new and difficult challenges. Findings - The challenges posed by the unique nature of information demand a definite response on the part of the informatics community, including the creation of innovative new models to accommodate information's inherent characteristics. Additionally, as the nature of information evolves yet further and ICT innovations accelerate, ever more adaptable skills will be required by the end user in order that value be derived from information. Practical implications - Outcomes and conclusions addressed in the paper may inform the informatics community generally, but will specifically inform the practice of information managers and librarians, and offer ways of assisting them in arriving at holistic decisions with respect to service provision. Originality/value - The paper is a contribution to the debate on the precise nature of information and offers new perspectives on how the informatics community should view information in the twenty-first century

Organizational Structure for Electronic Commerce: A Qualitative Investigation

Business model and technology seem to be the mantra for companies, especially dot.com start-ups, entering e-commerce. In the hurry to be quickly functional in the e-economy, many appear to be ignoring critical factors such as organizational structure. Only a few seem to recognize the need to examine if their structure and arrangements are appropriate for e-commerce. This paper examines the issue of organizational structure for e-commerce. It discusses the findings of a qualitative study of 10 e-commerce companies in Singapore. The research concludes that though the conventional functional structure appears to be also the current norm for e-commerce organizations, the appropriateness of the matrix structure for e-commerce has been recognized and companies are starting on this route

A short history off-line

Emerging technologies for learning report - Article exploring the history of ICT in education and the lessons we can learn from the pas

The 4s web-marketing mix model

This paper reviews the criticism on the 4Ps Marketing Mix framework, the most popular tool of traditional marketing management, and categorizes the main objections of using the model as the foundation of physical marketing. It argues that applying the traditional approach, based on the 4Ps paradigm, is also a poor choice in the case of virtual marketing and identifies two main limitations of the framework in online environments: the drastically diminished role of the Ps and the lack of any strategic elements in the model. Next to identifying the critical factors of the Web marketing, the paper argues that the basis for successful E-Commerce is the full integration of the virtual activities into the company’s physical strategy, marketing plan and organisational processes. The four S elements of the Web-Marketing Mix framework present a sound and functional conceptual basis for designing, developing and commercialising Business-to-Consumer online projects. The model was originally developed for educational purposes and has been tested and refined by means of field projects; two of them are presented as case studies in the paper.\ud \u

Slashdot, open news and informated media: exploring the intersection of imagined futures and web publishing technology

"In this essay, my interest is in how imagined media futures are implicated in the work of producing novel web publishing technology. I explore the issue through an account of the emergence of Slashdot, the tech news and discussion site that by 1999 had implemented a number of recommendation features now associated with social media and web 2.0 platforms. Specifically, I aim to understand the connection between the development of Slashdot’s influential content-management system (CMS) - an elaborate publishing infrastructure called “Slash” that allowed editors to choose reader submissions for publication and automatically distributed the work of moderating the comments sections among trusted users - and two distinct visions of a web-enabled transformation of media production.

Beyond The Traditional \u27SME Challenges\u27 Discourse: A Historical Field Study Of A Dot.Com Failure In Ghana

To date the literatures on ebusiness have predominantly focussed upon cases within the developed world. That said, increasing attention is being given to this area in developing countries. However, this strand of work is further limited in that it focuses upon macro level issues of bringing countries ‘up to the level’ of the developed world in the context of discourses around the global knowledge economy. In this paper, we draw upon an interpretive historical field study to extend this body of work, focussing upon the isuses presented to a dot.com SME in Ghana. Current accounts of ebusiness failure tend to emphasise problems arising due to a lack of substance in business ideas, and in SME terms, issues associated with acquiring and maintaining the necessary resources, skills and technical expertise to keep the business going. In our case, the company did not significantly suffer from any of these issues. Moreover, whilst it experienced problems as a result of its geographical location it was ultimately a period of financial instability throughout Ghana that led to the company’s downfall. The findings of this study thus challenge some of the assumptions around SMEs and the capacity of those in developing countries to engage with technology