Managing Expertise in a Distributed Environment

Expertise is the primary resource and product of professional service and technical firms. These firms often organize around project teams that advise and work under contract for clients. A key problem for management is to deploy expertise in project teams so as to meet the expertise requirements of projects and clients. Because expertise may be geographically distributed across multiple sites, many of these firms create virtual or distributed teams. Doing so gives these firms access to a larger pool of knowledge resources than would be available at one site and helps leverage expertise across the organization. However, geographically distributed collaboration in teams incurs coordination and other costs that local work does not. Is a distributed team worth these costs? We studied a professional service firm with distributed and collocated project teams. In this firm, domain expertise tended to be concentrated within geographic sites, whereas methodological expertise was distributed across the firm. We examined whether a better match of domain and methodological expertise to the needs of projects resulted in more profitable projects, and whether distributed teams matched these two types of expertise to the requirements of projects as well as or better than did collocated teams. We found that most projects were collocated, with members drawn from one site who had domain expertise that matched project requirements as well as when members were drawn from other sites. The profits of projects were unrelated to the match of domain expertise with project requirements. However, project profits were significantly and positively related to a match of methodological expertise with project requirements. Furthermore, distributed projects showed a stronger match of methodological expertise with project requirements than did collocated projects, and predicted disproportionately more profits. We conclude that an appropriate utilization of organizationally distributed expertise has a positive impact on project performance

Digital Scotland, the relevance of library research and the Glasgow Digital Library Project

The Glasgow Digital Library (GDL) Project has a significance over and above its primary aim of creating a joint digital library for the citizens of Glasgow. It is also both an important building block in the development of a planned and co-ordinated 'virtual Scotland' and a rich environment for research into issues relevant to that enterprise. Its creation comes at a time of political, social, economic and cultural change in Scotland, and may be seen, at least in part, as a response to a developing Scottish focus in these areas, a key element of which is a new socially inclusive and digitally driven educational vision and strategy based on the Scottish traditions of meritocratic education, sharing and common enterprise, and a fiercely independent approach. The initiative is based at the Centre for Digital Library Research at Strathclyde University alongside a range of other projects of relevance both to the development of a coherent virtual landscape in Scotland and to the GDL itself, a supportive environment which allows it to draw upon the research results and staff expertise of other relevant projects for use in its own development and enables its relationship to virtual Scotland to be both explored and developed more readily. Although its primary aim is the creation of content (based initially on electronic resources created by the institutions, on public domain information, and on joint purchases and digitisation initiatives) the project will also investigate relationships between regional and national collaborative collection management programmes with SCONE (Scottish Collections Network Extension project) and relationships between regional and national distributed union catalogues with CAIRNS (Co-operative Academic Information Retrieval Network for Scotland) and COSMIC (Confederation of Scottish Mini-Clumps). It will also have to tackle issues associated with the management of co-operation

Collaborative design : managing task interdependencies and multiple perspectives

This paper focuses on two characteristics of collaborative design with respect to cooperative work: the importance of work interdependencies linked to the nature of design problems; and the fundamental function of design cooperative work arrangement which is the confrontation and combination of perspectives. These two intrinsic characteristics of the design work stress specific cooperative processes: coordination processes in order to manage task interdependencies, establishment of common ground and negotiation mechanisms in order to manage the integration of multiple perspectives in design

A Typology of Virtual Teams: Implications for Effective Leadership

As the nature of work in today\u27s organizations becomes more complex, dynamic, and global, there has been an increasing emphasis on far-flung, distributed, virtual teams as organizing units of work. Despite their growing prevalence, relatively little is known about this new form of work unit. The purpose of this paper is to present a theoretical framework to focus research toward understanding virtual teams and, in particular, to identify implications for effective leadership. Specifically, we focus on delineating the dimensions of a typology to characterize different types of virtual teams. First, we distinguish virtual teams from conventional teams to identify where current knowledge applies and new research needs to be developed. Second, we distinguish among different types of virtual teams, considering the critical role of task complexity in determining the underlying characteristics of virtual teams and leadership challenges the different types entail. Propositions addressing leadership implications for the effective management of virtual teams are proposed and discussed

The integration of knowledge management in the operations of Malaysian banks

The globalization of financial markets forced bankers to be knowledge-based and be more efficient in managing knowledge in their banking operations. The importance of this function is accentuated further by the call from the Central Bank of Malaysia (Bank Negara Malaysia) to integrate the concepts of knowledge management in banking operations. In this paper, we discuss a research model called: Banking Knowledge Management Model (BKMM),which encompasses knowledge creation, knowledge retention and knowledge sharing and more importantly, how each of these elements can be integrated to enhance the quality of banking operations. The various components of BKMM are explained and we illustrate the application of BKMM in two Malaysian commercial banks. We find that the two banks apply the concept of knowledge management in line with BKMM but differ in their knowledge management approach. Despite different approach, both banks derive many benefits from applying knowledge management in their operations. We expect a wider application of BKMM by other banks in Malaysia would create a culture that promote and enhance knowledge management in the banking sector

Collaborative support for distributed design

A number of large integrated projects have been funded by the European Commission within both FP5 and FP6 that have aimed to develop distributed design solutions within the shipbuilding industry. VRShips-ROPAX was funded within FP5 and aimed to develop a platform to support distributed through-life design of a ROPAX (roll-on passenger) ferry. VIRTUE is an FP6 funded project that aims to integrate distributed virtual basins within a platform that allows a holistic Computational Fluid Dynamics (CFD) analysis of a ship to be undertaken. Finally, SAFEDOR is also an FP6 funded project that allows designers to perform distributed Risk-Based Design (RBD) and simulation of different types of vessels. The projects have a number of commonalities: the designers are either organisationally or geographically distributed; a large amount of the design and analysis work requires the use of computers, and the designers are expected to collaborate - sharing design tasks and data. In each case a Virtual Integration Platform (VIP) has been developed, building on and sharing ideas between the projects with the aim of providing collaborative support for distributed design. In each of these projects the University of Strathclyde has been primarily responsible for the development of the associated VIP. This paper describes each project in terms of their differing collaborative support requirements, and discusses the associated VIP in terms of the manner that collaborative support has been provided

Managing intellectual capital : individual rights and the public interest

Managing intellectual capital and intellectual property is a challenging task, especially for knowledge-based organisations vested with a public interest. Scientific ethics and freedom of information may clash with copyright law or with other intellectual property enactments, thereby engendering conflicts of interest. International law and treaties make for a complex regulatory framework. World-wide advocacy of the open access principle has led to some statutory changes, but its proponents mostly assume that copyright owners will act voluntarily. The implications for knowledge management are elucidated

Distributing Leadership

{Excerpt} The prevailing view of leadership is that it is concentrated or focused. In organizations, this makes it an input to business processes and performance—dependent on the attributes, behaviors, experience, knowledge, skills, and potential of the individuals chosen to impact these. The theory of distributed leadership thinks it best considered as an outcome. Leadership is defined by what one does, not who one is. Leadership at all levels matters and must be drawn from, not just be added to, individuals and groups in organizations

Knowledge Sharing and the Psychological Contract: Managing Knowledge Workers across Different Stages of Employment

Purpose – An employee’s willingness to share knowledge may be contingent on whether the organization equitably fulfills its reward obligations. This paper seeks to examine how managers and organizations can be vehicles for managing psychological contract perceptions favoring knowledge sharing among current employees, newcomers, and applicants. Design/methodology/approach – The authors propose an integrative model to discuss psychological contract issues within each stage of employment and HRM initiatives that can encourage knowledge-sharing behaviors. Findings – The implicit psychological contracts that often influence knowledge worker attitudes for sharing knowledge are easy to overlook and challenging to manage. Managers must properly assess the nature of psychological contracts maintained by such workers so that knowledge-sharing messages address employees’ key motivators. Different psychological contracts exist at various stages of employment. Several prescriptions for effectively managing each type of psychological contract and reducing perceptions of PC breach were offered. Research limitations/implications – Empirical studies should seek to investigate whether different psychological contracts actually exist within a field setting. In addition, how workers move between transitional, transactional, balanced and relational psychological contracts should be empirically examined. Originality/value – The authors sought to better understand the different psychological contract perceptions of knowledge workers at various stages of employment, which has not been done to date. Such workers are keenly aware of the impact of their knowledge and effective management for sharing rather than hoarding becomes a critical success factor for knowledge-intensive organizations