Knowledge Search within a Company-WIKI

The usage of Wikis for the purpose of knowledge management within a business company is only of value if the stored information can be found easily. The fundamental characteristic of a Wiki, its easy and informal usage, results in large amounts of steadily changing, unstructured documents. The widely used full-text search often provides search results of insufficient accuracy. In this paper, we will present an approach likely to improve search quality, through the use of Semantic Web, Text Mining, and Case Based Reasoning (CBR) technologies. Search results are more precise and complete because, in contrast to full-text search, the proposed knowledge-based search operates on the semantic layer

A Formal Context Representation Framework for Network-Enabled Cognition

Network-accessible resources are inherently contextual with respect to the specific situations (e.g., location and default assumptions) in which they are used. Therefore, the explicit conceptualization and representation of contexts is required to address a number of problems in Network- Enabled Cognition (NEC). We propose a context representation framework to address the computational specification of contexts. Our focus is on developing a formal model of context for the unambiguous and effective delivery of data and knowledge, in particular, for enabling forms of automated inference that address contextual differences between agents in a distributed network environment. We identify several components for the conceptualization of contexts within the context representation framework. These include jurisdictions (which can be used to interpret contextual data), semantic assumptions (which highlight the meaning of data), provenance information and inter-context relationships. Finally, we demonstrate the application of the context representation framework in a collaborative military coalition planning scenario. We show how the framework can be used to support the representation of plan-relevant contextual information

Automatic detection of accommodation steps as an indicator of knowledge maturing

Jointly working on shared digital artifacts – such as wikis – is a well-tried method of developing knowledge collectively within a group or organization. Our assumption is that such knowledge maturing is an accommodation process that can be measured by taking the writing process itself into account. This paper describes the development of a tool that detects accommodation automatically with the help of machine learning algorithms. We applied a software framework for task detection to the automatic identification of accommodation processes within a wiki. To set up the learning algorithms and test its performance, we conducted an empirical study, in which participants had to contribute to a wiki and, at the same time, identify their own tasks. Two domain experts evaluated the participants’ micro-tasks with regard to accommodation. We then applied an ontology-based task detection approach that identified accommodation with a rate of 79.12%. The potential use of our tool for measuring knowledge maturing online is discussed

AceWiki: A Natural and Expressive Semantic Wiki

We present AceWiki, a prototype of a new kind of semantic wiki using the controlled natural language Attempto Controlled English (ACE) for representing its content. ACE is a subset of English with a restricted grammar and a formal semantics. The use of ACE has two important advantages over existing semantic wikis. First, we can improve the usability and achieve a shallow learning curve. Second, ACE is more expressive than the formal languages of existing semantic wikis. Our evaluation shows that people who are not familiar with the formal foundations of the Semantic Web are able to deal with AceWiki after a very short learning phase and without the help of an expert.Comment: To be published as: Proceedings of Semantic Web User Interaction at CHI 2008: Exploring HCI Challenges, CEUR Workshop Proceeding

Where are your Manners? Sharing Best Community Practices in the Web 2.0

The Web 2.0 fosters the creation of communities by offering users a wide array of social software tools. While the success of these tools is based on their ability to support different interaction patterns among users by imposing as few limitations as possible, the communities they support are not free of rules (just think about the posting rules in a community forum or the editing rules in a thematic wiki). In this paper we propose a framework for the sharing of best community practices in the form of a (potentially rule-based) annotation layer that can be integrated with existing Web 2.0 community tools (with specific focus on wikis). This solution is characterized by minimal intrusiveness and plays nicely within the open spirit of the Web 2.0 by providing users with behavioral hints rather than by enforcing the strict adherence to a set of rules.Comment: ACM symposium on Applied Computing, Honolulu : \'Etats-Unis d'Am\'erique (2009

MEASURING WEB 2.0 EFFICIENCY

Any potential investment assumes, from the investor’s point of view, answering alegitimate question: What is the value returned by the current investment? Investing in the newsemantic technologies in the area of Web 2.0 and Enterprise 2.0 are no exception to this rule. Theresearch at hand combines a review of the relevant literature with action research, in order toidentify coherent and relevant methods for the measurement of the benefits arising from aninvestment in the new wave of knowledge management and organizational memory buildingtechnologies. The paper is based on the classic ROI computation, attempting to build a newcomputation model, well suited to measure the success of an implementation of the informationalmemory. The valuation model (enforced and explained by means of a case study) may be alsoregarded as a measurement model for the costs and benefits of building organizational memory atthe economic entity level.Organizational knowledge, ROI, computation model, Web 2.0, Semantic Web