Customer Service in Aviation Industry – An Exploratory Analysis of UAE Airports

Customer satisfaction is given top priority by all service-oriented industries. The civil aviation industry is no exception. The highly competitive global aviation arena causes various airlines to vie for the top position with lot of importance being given to the customer service. The aim of this study is to analyze the methods and tools used by the United Arab Emirates’ (UAE’s) federal government and the various local governments in the country to improve the customer satisfaction with regard to the aviation industry in the country. This paper develops a framework to assess customer service in the aviation sector in the UAE and uses the framework to analyze and compare the three main airports in the UAE based on the feedback of passengers. This study used a multi-pronged approach to collect data. In all, 78 travelers were chosen at random and they were administered a structured and a semi-structured questionnaire. Responses to the former were used to perform Chi-square test and establish the differences between the three airports; the latter were used to gain deeper insight and gauge a more in-depth opinion of the respondents. Through the analysis of the data, this study was able to learn more about the public view with regard to the innovations and ideas implemented by the government of the UAE. A new customer service model has been developed to compare the three airports in UAE and gain more insights into opportunities for improvement

Simulation and Optimization Modeling for Drive-Through Mass Vaccination – A Generalized Approach

Proper planning and execution of mass vaccination at the onset of a pandemic outbreak is important for local health departments. Mass vaccination clinics are required to be setup and run for naturally occurring pandemic outbreaks or even in response to terrorist attacks, e.g., anthrax attack. Walk-in clinics have often been used to administer vaccines. When a large percentage of a population must be vaccinated to mitigate the ill-effects of an attack or pandemic, drive-through clinics appear to be more effective because a much higher throughput can be achieved when compared to walk-in clinics. There are other benefits as well. For example, the spread of the disease can be minimized because infected patients are not exposed to uninfected patients. This research extends the simulation modeling work that was done for a mass vaccination drive-through clinic in the city of Louisville in November 2009. This clinic is the largest clinic set up in Louisville with more than 19,000 patients served, over two-thirds via ten drive-through lanes. The intent of the model in this paper is to illustrate a general tool that can be customized for a community of any size. The simulation-optimization tool will allow decision makers to investigate several interacting control variables in a simultaneous fashion; any of several criterion models in which various performance measures are either optimized or constrained, can be investigated. The model helps the decision maker determine the required number of Points of Dispense (POD) lanes, number and length of the lanes for consent hand outs and fill in, staff needed at the consent handout stations and PODs, and average user waiting time in the system

Reading on Paper: Exploring Trends of Using Printed Books among University Students and Shaping Reading Culture

Reading is a basic learning tool for an individual that begins early and continues throughout life. It would appear that the world is digitally at one\u27s fingertips, with everything connected to the internet with the increasing dominance of digital reading over paper reading. On the other hand, it is fair to assume that books will continue to be printed for a very long time despite the rise in e-book readers. The aim of this paper is to demonstrate the actual trends in using printed books among university students. The study collected data from 233 undergraduate students from different Four (04) universities in Bangladesh through a survey questionnaire. The results show that despite the increasing use of digital devices and e-books, printed books remain the preferred medium for reading. Results suggest that young adults spend hours watching television and chatting on social media at the expense of reading and that reading culture has been in decline. The findings explored that a small percentage of respondents consistently use printed books, while a significant number resort to them for specific academic purposes. The study also highlights the varying levels of engagement, with some respondents dedicating several hours to reading printed books. Self-development and job preparation emerged as the primary reasons for using printed books, while entertainment played a lesser reason to read books on printed paper. The study further analyzes the preferred locations for reading printed books, with libraries and homes being the most commonly chosen settings

Management of Science

NASA concept, philosophy, and approach to science managemen

The management of science

Management of science and technology to further human knowledge and benefit ma

Science, technology, technique, management science and actionable knowledge

Actionable knowledge is linked with its user: the practitioner. But this link does not mean that its content should only be a set of techniques. In relation with management science and management education, should it then be enough (or not) to formalize and to teach these techniques? This argumentation will try to show that the concept of technology is probably the closest notion to actionable knowledge.Actionable knowledge;managementscience;science;technology;technique

The Problem of Failing Septic Systems

Rivers & Coast is a periodic publication of the Center for Coastal Resources Management, Virginia Institute of Marine Science. The goal of Rivers & Coast is to keep readers well informed of current scientific understanding behind key environmental issues related to watershed rivers and coastal ecosystems of the Chesapeake Bay

Virginia Wetlands Report Vol. 22, No. 2

The Big Picture: Managing Wetland from a Shoreline Perspectivehttps://scholarworks.wm.edu/ccrmvawetlandreport/1055/thumbnail.jp

Shellfish Aquaculture Suitability Within Baylor Grounds of the Lower Rappahannock River

Should the Commonwealth of Virginia ever consider a regulated expansion of the aquaculture industry to public Baylor ground, timely information regarding the productivity of these grounds and the ability to support aquaculture would be highly desirable information. In this scenario, public bottom will be opened to private shellfish growers in the Commonwealth under what will likely be a tightly monitored regulation. The demise in productivity of natural oyster beds within Baylor Grounds is well known. However, there is no comprehensive resource that addresses whether Baylor Grounds would be suitable for aquaculture. This study uses Geographic Information Systems (GIS) to model suitable shellfish growing areas within the public Baylor Grounds. The model considers basic physical and biological conditions necessary for aquaculture success, potential ecological use conflicts, and the impacts that current land use has on suitable growing areas. The study uses data available from federal, state, and local government sources to derive salinity, bathymetry, submerged aquatic vegetation (SAV) distribution, water quality, oyster rock, and land use. A classification is scaled to reflect current conditions. The project focuses on Baylor Ground within the Lower Rappahannock River only. Results do not reflect conditions elsewhere in the Bay. The model results indicate that water depth in a large percent of the Baylor Ground in this particular area is too deep for most aquaculture operations. Salinity values in the river are generally too low for clam aquaculture. Oyster aquaculture appears to be the only viable shellfish growing opportunity on Baylor Grounds in the Lower Rappahannock River. The locations of preferred sites are depicted on maps