Optimized Adaptive Streaming Representations based on System Dynamics

Adaptive streaming addresses the increasing and heterogenous demand of multimedia content over the Internet by offering several encoded versions for each video sequence. Each version (or representation) has a different resolution and bit rate, aimed at a specific set of users, like TV or mobile phone clients. While most existing works on adaptive streaming deal with effective playout-control strategies at the client side, we take in this paper a providers' perspective and propose solutions to improve user satisfaction by optimizing the encoding rates of the video sequences. We formulate an integer linear program that maximizes users' average satisfaction, taking into account the network dynamics, the video content information, and the user population characteristics. The solution of the optimization is a set of encoding parameters that permit to create different streams to robustly satisfy users' requests over time. We simulate multiple adaptive streaming sessions characterized by realistic network connections models, where the proposed solution outperforms commonly used vendor recommendations, in terms of user satisfaction but also in terms of fairness and outage probability. The simulation results further show that video content information as well as network constraints and users' statistics play a crucial role in selecting proper encoding parameters to provide fairness a mong users and to reduce network resource usage. We finally propose a few practical guidelines that can be used to choose the encoding parameters based on the user base characteristics, the network capacity and the type of video content

An ARTMAP-incorporated Multi-Agent System for Building Intelligent Heat Management

This paper presents an ARTMAP-incorporated multi-agent system (MAS) for building heat management, which aims to maintain the desired space temperature defined by the building occupants (thermal comfort management) and improve energy efficiency by intelligently controlling the energy flow and usage in the building (building energy control). Existing MAS typically uses rule-based approaches to describe the behaviours and the processes of its agents, and the rules are fixed. The incorporation of artificial neural network (ANN) techniques to the agents can provide for the required online learning and adaptation capabilities. A three-layer MAS is proposed for building heat management and ARTMAP is incorporated into the agents so as to facilitate online learning and adaptation capabilities. Simulation results demonstrate that ARTMAP incorporated MAS provides better (automated) energy control and thermal comfort management for a building environment in comparison to its existing rule-based MAS approach

A new model to support the personalised management of a quality e-commerce service

The paper presents an aiding model to support the management of a high quality e-commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer, it is possible to supply a personalised and high quality service. A segmentation model, based on the "relationship evolution" between users and Web site, is developed. The method permits the provision of a specific service management for each user segment. Finally, some preliminary experimental results for a sport-clothing industry application are described