12,595 research outputs found

    Misurazione della performance nell'ottica del miglioramento continuo

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    Scopo del presente lavoro di tesi – dal titolo “Misurazione delle performance nell’ottica del miglioramento continuo. Il caso La Fortezza S.p.A.” – è lo sviluppo di un sistema di misurazione della performance aziendale in grado di supportare il management nel comprendere le dinamiche della formazione del valore della propria azienda e nello stabilire i piani di miglioramento continuo più idonei in ragione delle criticità specifiche del business. A tal fine viene costruito un sistema di indicatori di prestazione che ripercorrono i flussi di materia ed informazione in un’ottica di processo attraverso le funzioni aziendali e si forniscono due strumenti di analisi: − “Albero delle cause di ritardo” che evidenzia le responsabilità interne e/o esterne all’azienda che possono aver determinato consegne ritardate; − “Analisi delle interdipendenze” che esamina il tipo di relazione esistente tra gli indicatori consentendo di prevedere come eventuali interventi di miglioramento di una performance si ripercuotono sulle prestazione rilevate dalle altre misurazioni e di tutta l’azienda nel suo complesso

    Technology and Technometrics approachesne

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    The technological innovation, nowadays, is one of the most important determinant for increasing the wealth of the nations. Souder and Shrivastrava said “we can’t begin to make decisions about technology until we understand it. And we can’t begin to really understand it until we can measure it”. For this reason within the economics a new branch called Technometrics is born: it is a new theoretical framework for the conception and measurement of technological change with important policy implications (Sahal, 1985). The aim of this paper is, after introducing the concepts of technological innovation as used by the economists during the nineteenth and twentieth-century, to show the historical evolution of the several approaches used to measure and evaluate the technology and technology change from 1930 to 2004. A discussion of these approaches shows the methodological difficulties and their potentials.Technometrics, Technology, Technological Change, Patterns of technological innovation,history of economic thought, systemic approach, innovation diffusion

    Misurazione delle risorse elettroniche in biblioteca

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    The article aims at presenting a review of standards and current international initiatives on academic libraries evaluation and assessment, with the analysis of indicators related to electronic resources measurement. On electronic resources there are given some definition useful to understand both indicators and measures. The review of the international literature show that the emergent tendency is to collect and evaluate quantitative data related to the "health" of academic libraries together with qualitative data on services offered to library users

    Valutazione delle performance: molta strada rimane da fare!

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    A fronte della di\ufb00usione dei meccanismi di misurazione della performance nelle organizzazioni pubbliche, una vasta letteratura si \ue8 sviluppata sui fattori che favoriscono il funzionamento di tali sistemi e sulle difficolt\ue0 a cui sono esposti. Il presente lavoro si inserisce in tale letteratura centrando l\u2019attenzione sul legame tra attivit\ue0 amministrative, che per loro natura possono presentare caratteristiche di\ufb00erenti, e i sistemi di misurazione delle performance. Sulla base di un framework teorico il presente articolo mostra come l\u2019applicazione nei Ministeri italiani dei sistemi di misurazione delle performance faccia emergere prepotentemente la rilevanza dell\u2019attivit\ue0 amministrativa nell\u2019in\ufb02uenzare la capacit\ue0 di misurare la performance. Inoltre suggerisce come una sottovalutazione di tale legame svilisca il sistema di misurazione e mini la capacit\ue0 di dare una rappresentazione attendibile del contributo delle organizzazioni pubbliche in termini di performance

    La Misurazione dei servizi delle biblioteche delle università

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    The topic of measurement is not new to the library world. For some twenty years, professional literature, especially American and British, has dealt with the topic, as is shown by the 600 plus titles listed in the bibliography of the IFLA's recently-published guidelines for measuring the quality of university library services. The initial, theoretical approach was supplanted, in the early 1990s, by a more practical stance, with numerous operational models for librarians. This is the direction in which some international bodies are also moving today; in addition to the manual promoted by IFLA, the provisional version of the ISO manual and that which originated from the PROLIB/PI project financed by the European Commission have also been published. In Italy, interest in the topic is recent. The current situation can be summarised as one of "ongoing research", in the sense that the various experiments, seminars and discussions now in progress are gradually standardising definitions and methodologies suited to the historical and cultural context of Italian libraries. As regards academic libraries, measurement studies and applications are still few and far between, there is a dearth of documentation and emphasis to date has been on the quantitative aspects of the return with a view to rationalising resources and saving costs. The work should be continued, but oriented also towards effectiveness and, hence, fostering an assessment of the value of the services and not just of their productivity and costs. The quality of client-oriented services and the need to control the effectiveness of the library's capacity for interaction with its users should become the objectives of the new climate of managerial and organisational measures and the benchmark of the suitability of the players' professionalism to sustain the change of mentality demanded by the continuous broadening and diversification of higher education establishment users and of their needs. The work, which derives from the co-ordination experience of the Sassari University libraries, and in particular from the recording of the work loads, aims to satisfy the need to monitor all organisational aspects, both quantitative and qualitative, with a renewed attention to the client. The work starts out with some methodological clarifications, dedicated to the manner of use and requisites of the indicators and to the measurement path, offers considerations regarding data collection (on finances, assets, personnel, user spaces and reading places, potential users and services) with a view to creating a computerised system as a mandatory measurement stage, and concludes by proposing some measurement instruments immediately applicable even in libraries with little experience in this field. A comparative analysis of the main sources of library performance measurement was used to draw up a list of twenty indicators, specifically adapted to the realities of Italian university libraries and oriented to the direct and indirect evaluation of the quality of the service with users as the principal reference. All indicators can respond to the measurement needs of individual libraries, but some are well suited to monitoring a university library system. The paper concludes with a description of the eleven indicators, of the twenty elaborated, which were deemed the most client-oriented. The attention paid to them meets the objective of exemplifying the approach, method, applicability and limits of use of performance indicators. For each indicator, the information is organised on the basis of a grid adopted by IFLA, which appeared the best suited to exemplify the measurement approach through performance indicators, to facilitate their use also by inexperienced librarians, and to highlight all the elements which it was deemed appropriate to take into account in the application phas

    I soggetti valutatori

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    Il contributo ha ad oggetto l'analisi di commento delle disposizioni del d.lg. 25 maggio 2017, n. 74, che disciplinano la figure dei soggetti che si occupano di svolgere la funzione di valutazione dele performance dei dipendenti nell'ambito delle pubbliche amministrazioni. Dall'Anac, al Dipartimento della funzione pubblica, all' organismo indipendente di valutazione (Oiv), all’organo di indirizzo politico-amministrativo, ai dirigenti, lo studio riflette l'inquadramento sistematico nell'ambito dell'ordinamento giuridico ponendo in evidenza, nel corso della trattazione, l'ambiguo rapporto tra politica e amministrazione
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