EUROPEAN CONFERENCE ON QUEUEING THEORY 2016

International audienceThis booklet contains the proceedings of the second European Conference in Queueing Theory (ECQT) that was held from the 18th to the 20th of July 2016 at the engineering school ENSEEIHT, Toulouse, France. ECQT is a biannual event where scientists and technicians in queueing theory and related areas get together to promote research, encourage interaction and exchange ideas. The spirit of the conference is to be a queueing event organized from within Europe, but open to participants from all over the world. The technical program of the 2016 edition consisted of 112 presentations organized in 29 sessions covering all trends in queueing theory, including the development of the theory, methodology advances, computational aspects and applications. Another exciting feature of ECQT2016 was the institution of the Takács Award for outstanding PhD thesis on "Queueing Theory and its Applications"

Fixed points for multi-class queues

Burke's theorem can be seen as a fixed-point result for an exponential single-server queue; when the arrival process is Poisson, the departure process has the same distribution as the arrival process. We consider extensions of this result to multi-type queues, in which different types of customer have different levels of priority. We work with a model of a queueing server which includes discrete-time and continuous-time M/M/1 queues as well as queues with exponential or geometric service batches occurring in discrete time or at points of a Poisson process. The fixed-point results are proved using interchangeability properties for queues in tandem, which have previously been established for one-type M/M/1 systems. Some of the fixed-point results have previously been derived as a consequence of the construction of stationary distributions for multi-type interacting particle systems, and we explain the links between the two frameworks. The fixed points have interesting "clustering" properties for lower-priority customers. An extreme case is an example of a Brownian queue, in which lower-priority work only occurs at a set of times of measure 0 (and corresponds to a local time process for the queue-length process of higher priority work).Comment: 25 page

Preemptive Resume Priority Call Center Model with Two Classes of MAP Arrivals

Generally in call centers, voice calls (say Type 1 calls) are given higher priority over e-mails (say Type 2 calls). An arriving Type 1 call has a preemptive priority over a Type 2 call in service, if any, and the preempted Type 2 call enters into a retrial buffer (of finite capacity). Any arriving call not able to get into service immediately will enter into the pool of repeated calls provided the buffer is not full; otherwise, the call is considered lost. The calls in the retrial pool are treated alike (like Type 1) and compete for service after a random amount of time, and can preempt a Type 2 call in service. We assume that the two types of calls arrive according to a Markovian arrival process (MAP) and the services are offered with preemptive priority rule. Under the assumption that the service times are exponentially distributed with possibly different rates, we analyze the model using matrix-analytic methods. Illustrative numerical examples to bring out the qualitative aspects of the model under study are presented

Performance analysis of time-dependent queueing systems: survey and classification

Many queueing systems are subject to time-dependent changes in system parameters, such as the arrival rate or number of servers. Examples include time-dependent call volumes and agents at inbound call centers, time-varying air traffic at airports, time-dependent truck arrival rates at seaports, and cyclic message volumes in computer systems.There are several approaches for the performance analysis of queueing systems with deterministic parameter changes over time. In this survey, we develop a classification scheme that groups these approaches according to their underlying key ideas into (i) numerical and analytical solutions,(ii)approaches based on models with piecewise constant parameters, and (iii) approaches based on mod-ified system characteristics. Additionally, we identify links between the different approaches and provide a survey of applications that are categorized into service, road and air traffic, and IT systems

Pilot interaction with automated airborne decision making systems

An investigation was made of interaction between a human pilot and automated on-board decision making systems. Research was initiated on the topic of pilot problem solving in automated and semi-automated flight management systems and attempts were made to develop a model of human decision making in a multi-task situation. A study was made of allocation of responsibility between human and computer, and discussed were various pilot performance parameters with varying degrees of automation. Optimal allocation of responsibility between human and computer was considered and some theoretical results found in the literature were presented. The pilot as a problem solver was discussed. Finally the design of displays, controls, procedures, and computer aids for problem solving tasks in automated and semi-automated systems was considered

Mathematical Models of Multiserver Queuing System for Dynamic Performance Evaluation in Port

We discuss dynamic system performance evaluation in the river port utilizing queuing models with batch arrivals. The general models of the system are developed. This system is modelled by M-X/M/n/m queue with finite waiting areas and identical and independent cargo-handling capacities. The models are considered with whole and part batch acceptance (or whole and part batch rejections) and the interarrival and service times are exponentially distributed. Results related to the batch blocking probability and the blocking probability of an arbitrary vessel in nonstationary and stationary states have been obtained. Numerical results and computational experiments are reported to evaluate the efficiency of the models for the real system

Mathematical Models of Multiserver Queuing System for Dynamic Performance Evaluation in Port

We discuss dynamic system performance evaluation in the river port utilizing queuing models with batch arrivals. The general models of the system are developed. This system is modelled by M-X/M/n/m queue with finite waiting areas and identical and independent cargo-handling capacities. The models are considered with whole and part batch acceptance (or whole and part batch rejections) and the interarrival and service times are exponentially distributed. Results related to the batch blocking probability and the blocking probability of an arbitrary vessel in nonstationary and stationary states have been obtained. Numerical results and computational experiments are reported to evaluate the efficiency of the models for the real system