Moving data into and out of an institutional repository: Off the map and into the territory

Given the recent proliferation of institutional repositories, a key strategic question is how multiple institutions - repositories, archives, universities and others—can best work together to manage and preserve research data. In 2007, Green and Gutmann proposed how partnerships among social science researchers, institutional repositories and domain repositories should best work. This paper uses the Timescapes Archive—a new collection of qualitative longitudinal data— to examine the challenges of working across institutions in order to move data into and out of institutional repositories. The Timescapes Archive both tests and extends their framework by focusing on the specific case of qualitative longitudinal research and by highlighting researchers' roles across all phases of data preservation and sharing. Topics of metadata, ethical data sharing, and preservation are discussed in detail. What emerged from the work to date is the extremely complex nature of the coordination required among the agents; getting the timing right is both critical and difficult. Coordination among three agents is likely to be challenging under any circumstances and becomes more so when the trajectories of different life cycles, for research projects and for data sharing, are considered. Timescapes exposed some structural tensions that, although they can not be removed or eliminated, can be effectively managed

From Keyword Search to Exploration: How Result Visualization Aids Discovery on the Web

A key to the Web's success is the power of search. The elegant way in which search results are returned is usually remarkably effective. However, for exploratory search in which users need to learn, discover, and understand novel or complex topics, there is substantial room for improvement. Human computer interaction researchers and web browser designers have developed novel strategies to improve Web search by enabling users to conveniently visualize, manipulate, and organize their Web search results. This monograph offers fresh ways to think about search-related cognitive processes and describes innovative design approaches to browsers and related tools. For instance, while key word search presents users with results for specific information (e.g., what is the capitol of Peru), other methods may let users see and explore the contexts of their requests for information (related or previous work, conflicting information), or the properties that associate groups of information assets (group legal decisions by lead attorney). We also consider the both traditional and novel ways in which these strategies have been evaluated. From our review of cognitive processes, browser design, and evaluations, we reflect on the future opportunities and new paradigms for exploring and interacting with Web search results

A user evaluation of hierarchical phrase browsing

Phrase browsing interfaces based on hierarchies of phrases extracted automatically from document collections offer a useful compromise between automatic full-text searching and manually-created subject indexes. The literature contains descriptions of such systems that many find compelling and persuasive. However, evaluation studies have either been anecdotal, or focused on objective measures of the quality of automatically-extracted index terms, or restricted to questions of computational efficiency and feasibility. This paper reports on an empirical, controlled user study that compares hierarchical phrase browsing with full-text searching over a range of information seeking tasks. Users found the results located via phrase browsing to be relevant and useful but preferred keyword searching for certain types of queries. Users experiences were marred by interface details, including inconsistencies between the phrase browser and the surrounding digital library interface

Evaluating advanced search interfaces using established information-seeking model

When users have poorly defined or complex goals search interfaces offering only keyword searching facilities provide inadequate support to help them reach their information-seeking objectives. The emergence of interfaces with more advanced capabilities such as faceted browsing and result clustering can go some way to some way toward addressing such problems. The evaluation of these interfaces, however, is challenging since they generally offer diverse and versatile search environments that introduce overwhelming amounts of independent variables to user studies; choosing the interface object as the only independent variable in a study would reveal very little about why one design out-performs another. Nonetheless if we could effectively compare these interfaces we would have a way to determine which was best for a given scenario and begin to learn why. In this article we present a formative framework for the evaluation of advanced search interfaces through the quantification of the strengths and weaknesses of the interfaces in supporting user tactics and varying user conditions. This framework combines established models of users, user needs, and user behaviours to achieve this. The framework is applied to evaluate three search interfaces and demonstrates the potential value of this approach to interactive IR evaluation

Examining the effect of task stage and topic knowledge on searcher interaction with a “digital bookstore”

This paper reports some results from the experiment of the 2010 INEX interactive track. The experiment was designed to let searchers simulate being at two distinct stages of a work task process. Data were also collected on the test participants' topic knowledge. We have performed statistical analysis of the collected data to study differences with respect to relevance judgments and use of different types of metadata, at the different stages and for users with high and low topic knowledge

Bibliographic Induction: How KO Systems Optimize Browsing by Supporting Library Users' Prior Knowledge

We investigate category-based induction as an aspect of browsing a library collection. Category-based induction is one of the primary uses of categories that are stored in memory. Knowledge organizing systems represent concepts in broadly the same way as models of category-based induction. Accordingly, it is reasonable to suppose that knowledge organizing systems facilitate category-based inductions about the collections that they organize. The processes of familiarization and differentiation are key aspects of browsing (Ellis 1989). Intuitively, these approaches appear to involve category-based induction in a bibliographic context. By examining induction, we hope to shed new light on the role of knowledge organizing systems in shaping browsing behavior. We also seek to investigate the viability of using inductive confidence as a dependent variable in assessing the utility of a KOS. A system that supports induction is potentially of great benefit to people seeking to browse a collection, whether the collection exists virtually or is part of a library’s physical stacks

#MPLP: a Comparison of Domain Novice and Expert User-generated Tags in a Minimally Processed Digital Archive

The high costs of creating and maintaining digital archives precluded many archives from providing users with digital content or increasing the amount of digitized materials. Studies have shown users increasingly demand immediate online access to archival materials with detailed descriptions (access points). The adoption of minimal processing to digital archives limits the access points at the folder or series level rather than the item-level description users\u27 desire. User-generated content such as tags, could supplement the minimally processed metadata, though users are reluctant to trust or use unmediated tags. This dissertation project explores the potential for controlling/mediating the supplemental metadata from user-generated tags through inclusion of only expert domain user-generated tags. The study was designed to answer three research questions with two parts each: 1(a) What are the similarities and differences between tags generated by expert and novice users in a minimally processed digital archive?, 1(b) Are there differences between expert and novice users\u27 opinions of the tagging experience and tag creation considerations?, 2(a) In what ways do tags generated by expert and/or novice users in a minimally processed collection correspond with metadata in a traditionally processed digital archive?, 2(b) Does user knowledge affect the proportion of tags matching unselected metadata in a minimally processed digital archive?, 3(a) In what ways do tags generated by expert and/or novice users in a minimally processed collection correspond with existing users\u27 search terms in a digital archive?, and 3(b) Does user knowledge affect the proportion of tags matching query terms in a minimally processed digital archive? The dissertation project was a mixed-methods, quasi-experimental design focused on tag generation within a sample minimally processed digital archive. The study used a sample collection of fifteen documents and fifteen photographs. Sixty participants divided into two groups (novices and experts) based on assessed prior knowledge of the sample collection\u27s domain generated tags for fifteen documents and fifteen photographs (a minimum of one tag per object). Participants completed a pre-questionnaire identifying prior knowledge, and use of social tagging and archives. Additionally, participants provided their opinions regarding factors associated with tagging including the tagging experience and considerations while creating tags through structured and open-ended questions in a post-questionnaire. An open-coding analysis of the created tags developed a coding scheme of six major categories and six subcategories. Application of the coding scheme categorized all generated tags. Additional descriptive statistics summarized the number of tags created by each domain group (expert, novice) for all objects and divided by format (photograph, document). T-tests and Chi-square tests explored the associations (and associative strengths) between domain knowledge and the number of tags created or types of tags created for all objects and divided by format. The subsequent analysis compared the tags with the metadata from the existing collection not displayed within the sample collection participants used. Descriptive statistics summarized the proportion of tags matching unselected metadata and Chi-square tests analyzed the findings for associations with domain knowledge. Finally, the author extracted existing users\u27 query terms from one month of server-log data and compared the generated-tags and unselected metadata. Descriptive statistics summarized the proportion of tags and unselected metadata matching query terms, and Chi-square tests analyzed the findings for associations with domain knowledge. Based on the findings, the author discussed the theoretical and practical implications of including social tags within a minimally processed digital archive

User needs in television archive access:Acquiring knowledge necessary for system design

This paper presents a methodical approach for generating deep knowledge about users, as a prerequisite for design and construction of digital information access to cultural heritage information objects. We exemplify this methodical approach by reporting on an explorative study of information need characteristics in a television broadcast context. The methodical approach is inspired by naturalistic research, and our main data is nine in-depth interviews conducted with scholars and students within the academic field of Media Studies. The analysis identifies four characteristics. Firstly, broadcasts are needed as objects of analysis in empirical research. Secondly, the needs are related to three broadcast dimensions: 1) Transmission; 2) Archive; and 3) Reception. Thirdly, four fundamental types of information needs are verified in a television broadcast context: 1) Known item; 2) Factual data; 3) Known topic or content; and 4) Muddled topic or content. Fourthly, the interviewees’ needs consist of four phases: 1) Getting an overview of transmitted broadcasts; 2) Identification of borderline exemplars; 3) Selection of specific programmes; and 4) Verification of facts. The present paper presents novel research on characteristics of information needs in a television broadcast context. We demonstrate how one may go about generating knowledge which is imperative for the design and construction of future broadcast retrieval systems

Enterprise search and discovery capability: the factors and generative mechanisms for user satisfaction.

Many organizations are re-creating the 'Google-like' experience behind their firewall to exploit their information. However, surveys show dissatisfaction with enterprise search is commonplace. No prior study has investigated unsolicited user feedback from an enterprise search user interface to understand the underlying reasons for dissatisfaction. A mixed methods longitudinal study was undertaken analysing feedback from over 1,000 users and interviewing search service staff in a multinational corporation. Results show that 62% of dissatisfaction events were due to human (information & search literacy) rather than technology factors. Cognitive biases and the 'Google Habitus' influence expectations and information behaviour, and are postulated as deep underlying generative mechanisms. The current literature focuses on 'structure' (technology and information quality) as the reason for enterprise search satisfaction, agency (search literacy) appears downplayed. Organizations which emphasise 'systems thinking' and bimodal approaches towards search strategy and information behaviour may improve capabilities

Maximizing Academic Library Collections: Measuring Changes in Use Patterns Owing to EBSCO Discovery Service

Despite the prevalence of academic libraries adopting web-scale discovery tools, few studies have quantified their effect on the use of library collections. This study measures the impact that EBSCO Discovery Service has had on use of library resources through circulation statistics, use of electronic resources, and interlibrary loan requests. Additionally, the data were compared against data from similar academic libraries without discovery systems. Findings include a strong growth in e-journal use but a sharp decline in circulation statistics. Implications of discovery on use of the print collection are discussed along with suggestions for improving integration of book and article data.---This article has been published in "College & Research Libraries vol. 76 no. 1 81-99