Proactive SLA negotiation for service based systems: Initial implementation and evaluation experience

This paper describes a framework that we have developed to integrate proactive SLA negotiation with dynamic service discovery to provide cohesive runtime support for both these activities. The proactive negotiation of SLAs as part of service discovery is necessary for reducing the extent of interruptions during the operation of a service based system when the need for replacing services in it arises. The developed framework discovers alternative candidate constituent services for a service client application, and negotiates/agrees but does not activate SLAs with these services until the need for using a service becomes necessary. A prototype tool has been implemented to realize the framework. This prototype is discussed in the paper along with the results of the initial evaluation of the framework

Autonomous Agents for Business Process Management

Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespread, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom

Multi-agent quality of experience control

In the framework of the Future Internet, the aim of the Quality of Experience (QoE) Control functionalities is to track the personalized desired QoE level of the applications. The paper proposes to perform such a task by dynamically selecting the most appropriate Classes of Service (among the ones supported by the network), this selection being driven by a novel heuristic Multi-Agent Reinforcement Learning (MARL) algorithm. The paper shows that such an approach offers the opportunity to cope with some practical implementation problems: in particular, it allows to face the so-called “curse of dimensionality” of MARL algorithms, thus achieving satisfactory performance results even in the presence of several hundreds of Agents

Using the event calculus for tracking the normative state of contracts

In this work, we have been principally concerned with the representation of contracts so that their normative state may be tracked in an automated fashion over their deployment lifetime. The normative state of a contract, at a particular time, is the aggregation of instances of normative relations that hold between contract parties at that time, plus the current values of contract variables. The effects of contract events on the normative state of a contract are specified using an XML formalisation of the Event Calculus, called ecXML. We use an example mail service agreement from the domain of web services to ground the discussion of our work. We give a characterisation of the agreement according to the normative concepts of: obligation, power and permission, and show how the ecXML representation may be used to track the state of the agreement, according to a narrative of contract events. We also give a description of a state tracking architecture, and a contract deployment tool, both of which have been implemented in the course of our work.

Proactive SLA Negotiation for Service Based Systems

In this paper we propose a framework for proactive SLA negotiation that integrates this process with dynamic service discovery and, hence, can provide integrated runtime support for both these key activities which are necessary in order to achieve the runtime operation of service based systems with minimised interruptions. More specifically, our framework discovers candidate constituent services for a composite service, establishes an agreed but not enforced SLA and a period during which this pre-agreement can be activated should this become necessary

A Multi-Agent Simulation of Retail Management Practices

We apply Agent-Based Modeling and Simulation (ABMS) to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents do offer potential for developing organizational capabilities in the future. Our multi-disciplinary research team has worked with a UK department store to collect data and capture perceptions about operations from actors within departments. Based on this case study work, we have built a simulator that we present in this paper. We then use the simulator to gather empirical evidence regarding two specific management practices: empowerment and employee development

Internet of robotic things : converging sensing/actuating, hypoconnectivity, artificial intelligence and IoT Platforms

The Internet of Things (IoT) concept is evolving rapidly and influencing newdevelopments in various application domains, such as the Internet of MobileThings (IoMT), Autonomous Internet of Things (A-IoT), Autonomous Systemof Things (ASoT), Internet of Autonomous Things (IoAT), Internetof Things Clouds (IoT-C) and the Internet of Robotic Things (IoRT) etc.that are progressing/advancing by using IoT technology. The IoT influencerepresents new development and deployment challenges in different areassuch as seamless platform integration, context based cognitive network integration,new mobile sensor/actuator network paradigms, things identification(addressing, naming in IoT) and dynamic things discoverability and manyothers. The IoRT represents new convergence challenges and their need to be addressed, in one side the programmability and the communication ofmultiple heterogeneous mobile/autonomous/robotic things for cooperating,their coordination, configuration, exchange of information, security, safetyand protection. Developments in IoT heterogeneous parallel processing/communication and dynamic systems based on parallelism and concurrencyrequire new ideas for integrating the intelligent “devices”, collaborativerobots (COBOTS), into IoT applications. Dynamic maintainability, selfhealing,self-repair of resources, changing resource state, (re-) configurationand context based IoT systems for service implementation and integrationwith IoT network service composition are of paramount importance whennew “cognitive devices” are becoming active participants in IoT applications.This chapter aims to be an overview of the IoRT concept, technologies,architectures and applications and to provide a comprehensive coverage offuture challenges, developments and applications

Experimentation and innovation in police reform: Timor-Leste, Solomon Islands and Bougainville

The plural character of policing provision in most countries is now widely acknowledged, though rarely reflected in the practical police reform programming undertaken by donors. While much of the literature on international police assistance focuses on its modest results and innate limitations, less attention has been paid to those still relatively rare programmes that have sought to engage with the local realities of plural policing. This is particularly so in the conflict-affected and fragile settings where such assistance is typically provided. In this article, we present three case studies of policing innovation and experimentation from Timor-Leste, Solomon Islands and Bougainville, respectively, set in the context of the recent and very different post-conflict interventions in each place. While not wishing to overstate the impact of these modest programmes, we highlight their potential contribution to fostering productive relations across the multiple social orders and sources of authority found in many post-colonial, post-conflict and otherwise fragile contexts. We tentatively conclude that the most significant contribution of these kinds of initiative is likely to lie beyond the realm of institutionalised policing and, specifically, in relation to larger processes of social and political change, including state formation, under way in these places