Human-in-the-Loop Learning From Crowdsourcing and Social Media

Computational social studies using public social media data have become more and more popular because of the large amount of user-generated data available. The richness of social media data, coupled with noise and subjectivity, raise significant challenges for computationally studying social issues in a feasible and scalable manner. Machine learning problems are, as a result, often subjective or ambiguous when humans are involved. That is, humans solving the same problems might come to legitimate but completely different conclusions, based on their personal experiences and beliefs. When building supervised learning models, particularly when using crowdsourced training data, multiple annotations per data item are usually reduced to a single label representing ground truth. This inevitably hides a rich source of diversity and subjectivity of opinions about the labels. Label distribution learning associates for each data item a probability distribution over the labels for that item, thus it can preserve diversities of opinions, beliefs, etc. that conventional learning hides or ignores. We propose a humans-in-the-loop learning framework to model and study large volumes of unlabeled subjective social media data with less human effort. We study various annotation tasks given to crowdsourced annotators and methods for aggregating their contributions in a manner that preserves subjectivity and disagreement. We introduce a strategy for learning label distributions with only five-to-ten labels per item by aggregating human-annotated labels over multiple, semantically related data items. We conduct experiments using our learning framework on data related to two subjective social issues (work and employment, and suicide prevention) that touch many people worldwide. Our methods can be applied to a broad variety of problems, particularly social problems. Our experimental results suggest that specific label aggregation methods can help provide reliable representative semantics at the population level

Multi-Rater Consensus Learning for Modeling Multiple Sparse Ratings of Affective Behaviour

The use of multiple raters to label datasets is an established practice in affective computing. The principal goal is to reduce unwanted subjective bias in the labelling process. Unfortunately, this leads to the key problem of identifying a ground truth for training the affect recognition system. This problem becomes more relevant in a sparsely-crossed annotation where each rater only labels a portion of the full dataset to ensure a manageable workload per rater. In this paper, we introduce a Multi-Rater Consensus Learning (MRCL) method which learns a representative affect recognition model that accounts for each rater’s agreement with the other raters. MRCL combines a multitask learning (MTL) regularizer and a consensus loss. Unlike standard MTL, this approach allows the model to learn to predict each rater’s label while explicitly accounting for the consensus among raters. We evaluated our approach on two different datasets based on spontaneous affective body movement expressions for pain behaviour detection and laughter type recognition respectively. The two naturalistic datasets were chosen for the different forms of labelling (different in affect, observation stimuli, and raters) that they together offer for evaluating our approach. Empirical results demonstrate that MRCL is effective for modelling affect from datasets with sparsely-crossed multi-rater annotation

What's cracking? A review and analysis of deep learning methods for structural crack segmentation, detection and quantification

Surface cracks are a very common indicator of potential structural faults. Their early detection and monitoring is an important factor in structural health monitoring. Left untreated, they can grow in size over time and require expensive repairs or maintenance. With recent advances in computer vision and deep learning algorithms, the automatic detection and segmentation of cracks for this monitoring process have become a major topic of interest. This review aims to give researchers an overview of the published work within the field of crack analysis algorithms that make use of deep learning. It outlines the various tasks that are solved through applying computer vision algorithms to surface cracks in a structural health monitoring setting and also provides in-depth reviews of recent fully, semi and unsupervised approaches that perform crack classification, detection, segmentation and quantification. Additionally, this review also highlights popular datasets used for cracks and the metrics that are used to evaluate the performance of those algorithms. Finally, potential research gaps are outlined and further research directions are provided

Anchorage: Visual Analysis of Satisfaction in Customer Service Videos via Anchor Events

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedious investigation into multimodal video recordings. We introduce Anchorage, a visual analytics system to evaluate customer satisfaction by summarizing multimodal behavioral features in customer service videos and revealing abnormal operations in the service process. We leverage the semantically meaningful operations to introduce structured event understanding into videos which help service providers quickly navigate to events of their interest. Anchorage supports a comprehensive evaluation of customer satisfaction from the service and operation levels and efficient analysis of customer behavioral dynamics via multifaceted visualization views. We extensively evaluate Anchorage through a case study and a carefully-designed user study. The results demonstrate its effectiveness and usability in assessing customer satisfaction using customer service videos. We found that introducing event contexts in assessing customer satisfaction can enhance its performance without compromising annotation precision. Our approach can be adapted in situations where unlabelled and unstructured videos are collected along with sequential records.Comment: 13 pages. A preprint version of a publication at IEEE Transactions on Visualization and Computer Graphics (TVCG), 202

A Multidisciplinary Design and Evaluation Framework for Explainable AI Systems

Nowadays, algorithms analyze user data and affect the decision-making process for millions of people on matters like employment, insurance and loan rates, and even criminal justice. However, these algorithms that serve critical roles in many industries have their own biases that can result in discrimination and unfair decision-making. Explainable Artificial Intelligence (XAI) systems can be a solution to predictable and accountable AI by explaining AI decision-making processes for end users and therefore increase user awareness and prevent bias and discrimination. The broad spectrum of research on XAI, including designing interpretable models, explainable user interfaces, and human-subject studies of XAI systems are sought in different disciplines such as machine learning, human-computer interactions (HCI), and visual analytics. The mismatch in objectives for the scholars to define, design, and evaluate the concept of XAI may slow down the overall advances of end-to-end XAI systems. My research aims to converge knowledge behind design and evaluation of XAI systems between multiple disciplines to further support key benefits of algorithmic transparency and interpretability. To this end, I propose a comprehensive design and evaluation framework for XAI systems with step-by-step guidelines to pair different design goals with their evaluation methods for iterative system design cycles in multidisciplinary teams. This dissertation presents a comprehensive XAI design and evaluation framework to provide guidance for different design goals and evaluation approaches in XAI systems. After a thorough review of XAI research in the fields of machine learning, visualization, and HCI, I present a categorization of XAI design goals and evaluation methods and show a mapping between design goals for different XAI user groups and their evaluation methods. From my findings, I present a design and evaluation framework for XAI systems (Objective 1) to address the relation between different system design needs. The framework provides recommendations for different goals and ready-to-use tables of evaluation methods for XAI systems. The importance of this framework is in providing guidance for researchers on different aspects of XAI system design in multidisciplinary team efforts. Then, I demonstrate and validate the proposed framework (Objective 2) through one end-to-end XAI system case study and two examples by analysis of previous XAI systems in terms of our framework. I present two contributions to my XAI design and evaluation framework to improve evaluation methods for XAI system

The role of context in image annotation and recommendation

With the rise of smart phones, lifelogging devices (e.g. Google Glass) and popularity of image sharing websites (e.g. Flickr), users are capturing and sharing every aspect of their life online producing a wealth of visual content. Of these uploaded images, the majority are poorly annotated or exist in complete semantic isolation making the process of building retrieval systems difficult as one must firstly understand the meaning of an image in order to retrieve it. To alleviate this problem, many image sharing websites offer manual annotation tools which allow the user to “tag” their photos, however, these techniques are laborious and as a result have been poorly adopted; Sigurbjörnsson and van Zwol (2008) showed that 64% of images uploaded to Flickr are annotated with < 4 tags. Due to this, an entire body of research has focused on the automatic annotation of images (Hanbury, 2008; Smeulders et al., 2000; Zhang et al., 2012a) where one attempts to bridge the semantic gap between an image’s appearance and meaning e.g. the objects present. Despite two decades of research the semantic gap still largely exists and as a result automatic annotation models often offer unsatisfactory performance for industrial implementation. Further, these techniques can only annotate what they see, thus ignoring the “bigger picture” surrounding an image (e.g. its location, the event, the people present etc). Much work has therefore focused on building photo tag recommendation (PTR) methods which aid the user in the annotation process by suggesting tags related to those already present. These works have mainly focused on computing relationships between tags based on historical images e.g. that NY and timessquare co-exist in many images and are therefore highly correlated. However, tags are inherently noisy, sparse and ill-defined often resulting in poor PTR accuracy e.g. does NY refer to New York or New Year? This thesis proposes the exploitation of an image’s context which, unlike textual evidences, is always present, in order to alleviate this ambiguity in the tag recommendation process. Specifically we exploit the “what, who, where, when and how” of the image capture process in order to complement textual evidences in various photo tag recommendation and retrieval scenarios. In part II, we combine text, content-based (e.g. # of faces present) and contextual (e.g. day-of-the-week taken) signals for tag recommendation purposes, achieving up to a 75% improvement to precision@5 in comparison to a text-only TF-IDF baseline. We then consider external knowledge sources (i.e. Wikipedia & Twitter) as an alternative to (slower moving) Flickr in order to build recommendation models on, showing that similar accuracy could be achieved on these faster moving, yet entirely textual, datasets. In part II, we also highlight the merits of diversifying tag recommendation lists before discussing at length various problems with existing automatic image annotation and photo tag recommendation evaluation collections. In part III, we propose three new image retrieval scenarios, namely “visual event summarisation”, “image popularity prediction” and “lifelog summarisation”. In the first scenario, we attempt to produce a rank of relevant and diverse images for various news events by (i) removing irrelevant images such memes and visual duplicates (ii) before semantically clustering images based on the tweets in which they were originally posted. Using this approach, we were able to achieve over 50% precision for images in the top 5 ranks. In the second retrieval scenario, we show that by combining contextual and content-based features from images, we are able to predict if it will become “popular” (or not) with 74% accuracy, using an SVM classifier. Finally, in chapter 9 we employ blur detection and perceptual-hash clustering in order to remove noisy images from lifelogs, before combining visual and geo-temporal signals in order to capture a user’s “key moments” within their day. We believe that the results of this thesis show an important step towards building effective image retrieval models when there lacks sufficient textual content (i.e. a cold start)

Spatial and Temporal Sentiment Analysis of Twitter data

The public have used Twitter world wide for expressing opinions. This study focuses on spatio-temporal variation of georeferenced Tweets’ sentiment polarity, with a view to understanding how opinions evolve on Twitter over space and time and across communities of users. More specifically, the question this study tested is whether sentiment polarity on Twitter exhibits specific time-location patterns. The aim of the study is to investigate the spatial and temporal distribution of georeferenced Twitter sentiment polarity within the area of 1 km buffer around the Curtin Bentley campus boundary in Perth, Western Australia. Tweets posted in campus were assigned into six spatial zones and four time zones. A sentiment analysis was then conducted for each zone using the sentiment analyser tool in the Starlight Visual Information System software. The Feature Manipulation Engine was employed to convert non-spatial files into spatial and temporal feature class. The spatial and temporal distribution of Twitter sentiment polarity patterns over space and time was mapped using Geographic Information Systems (GIS). Some interesting results were identified. For example, the highest percentage of positive Tweets occurred in the social science area, while science and engineering and dormitory areas had the highest percentage of negative postings. The number of negative Tweets increases in the library and science and engineering areas as the end of the semester approaches, reaching a peak around an exam period, while the percentage of negative Tweets drops at the end of the semester in the entertainment and sport and dormitory area. This study will provide some insights into understanding students and staff ’s sentiment variation on Twitter, which could be useful for university teaching and learning management

European Handbook of Crowdsourced Geographic Information

"This book focuses on the study of the remarkable new source of geographic information that has become available in the form of user-generated content accessible over the Internet through mobile and Web applications. The exploitation, integration and application of these sources, termed volunteered geographic information (VGI) or crowdsourced geographic information (CGI), offer scientists an unprecedented opportunity to conduct research on a variety of topics at multiple scales and for diversified objectives. The Handbook is organized in five parts, addressing the fundamental questions: What motivates citizens to provide such information in the public domain, and what factors govern/predict its validity?What methods might be used to validate such information? Can VGI be framed within the larger domain of sensor networks, in which inert and static sensors are replaced or combined by intelligent and mobile humans equipped with sensing devices? What limitations are imposed on VGI by differential access to broadband Internet, mobile phones, and other communication technologies, and by concerns over privacy? How do VGI and crowdsourcing enable innovation applications to benefit human society? Chapters examine how crowdsourcing techniques and methods, and the VGI phenomenon, have motivated a multidisciplinary research community to identify both fields of applications and quality criteria depending on the use of VGI. Besides harvesting tools and storage of these data, research has paid remarkable attention to these information resources, in an age when information and participation is one of the most important drivers of development. The collection opens questions and points to new research directions in addition to the findings that each of the authors demonstrates. Despite rapid progress in VGI research, this Handbook also shows that there are technical, social, political and methodological challenges that require further studies and research.