Diplomacy 2.0: The Future of Social Media in Nation Branding

The importance of social media as a tool of public diplomacy has gained traction in U.S. foreign policy initiatives. The Obama administration’s creation of “Diplomacy 2.0” has brought the use of Twitter and other social media sites to the front line of public diplomacy practices. This paper looks at why social media are an effective tool for two-way communication and how it can enhance U.S. public diplomacy initiatives. The author examines case studies of successful implementation of Twitter diplomacy and the use of Twitter for crisis management. Finally, the author concludes and discusses policy prescriptions, including Twitter implementation, relevant to the U.S. Department of State

Courting Disaster: An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response

abstract: ABSTRACT This dissertation examined how seven federal agencies utilized Twitter during a major natural disaster, Hurricane Sandy. Data collected included tweets between October 26-31, 2012 via TweetTracker, as well as federal social media policy doctrines and elite interviews, to discern patterns in the guidance provided to federal public information officers (PIOs). While scholarly research cites successful local and state government efforts utilizing social media to improve response efforts in a two-way communications interaction, no substantive research addresses social media’s role in crisis response capabilities at the federal level. This study contributes to the literature in three ways: it focuses solely on the use of social media by federal agencies in a crisis setting; it illuminates policy directives that often hamper federal crisis communication response efforts; and it suggests a proposed model that channels the flow of social media content for PIOs. This is especially important to the safety of the nation moving forward, since crises have increased. Additionally, Twitter was adopted only recently as an official communications tool in 2013. Prior to 2013, social media was applied informally and inconsistently. The findings of this study reveal a reliance upon a one-way, passive communication approach in social media federal policy directives, as well as vague guidelines in existing crisis communications models. Both dimensions are counter to risk management and crisis communication research, which embrace two-way interactivity with audiences and specific messaging that bolsters community engagement, which are vital to the role of the PIO. The resulting model enables the PIO to provide relevant information to key internal agencies and external audiences in response to a future crisis.Dissertation/ThesisCrisis Tweet Text and DataDoctoral Dissertation Mass Communication 201

Social Media Role in Relieving the Rohingya Humanitarian Crisis

This research explores the possibilities and limitations associated with utilizing new media technologies in relieving humanitarian crises by focusing on the Rohingyan case. The main interest is to approach a conceptual communication framework based on the current Rohingya refugees’ perceptions about social media networks and mobile apps and the potential suggestions to optimize its usefulness in relieving their crisis. Addressing the obstructive challenges that interrupt the new media technologies functionality is another objective of the study. The mixed methodology interlaces the qualitative findings of the questionnaire with the qualitative outcomes of the semi-structured interviews to reach an inclusive investigation to the research questions. An examination to the significance of relationships between Rohingya demographic attributes and their preferences and perceptions toward social media platforms and mobile apps is substantial to explore the dominant factors that may influence the relationship between the Rohingya and different media platforms. Keywords: social media, mixed methods, Rohingya, humanitarian crises DOI: 10.7176/NMMC/87-04 Publication date: January 31st 202

Is There a Relationship Between New Media and the Number of Recorded Covid-19 Cases in Ghana? No! Evidence from a Content Analysis of the Twitter Posts of Key Ghanaian State Actors in the First Year of the Pandemic

The covid 19 pandemic led to a public health crises which aside leading to the death of more than four hundred and fifty thousand people (WHO, 2020a), has also disrupted the way people live, by forcing us to make changes to how we work, school and live our social lives. Governments worldwide devised many strategies to help slow down the spread of the virus and reduce its impact on the economy and livelihoods of people. Eventhough social media platforms played a key role in information dissemination and awareness creation in relation to the novel Corona Virus, it is unknown if the activity of key government social media accounts have any relationship with the number of recorded cases. The researchers used a quantitative content analysis strategy to analyse the posts of 5 key Ghanaian government accounts on Twitter between 11th March 2020 and 11th March 2021, in relation to certain Covid 19 keywords. The researchers found that, no correlation exists between the Twitter posts of key government accounts and number of recorded Covid-19 cases in Ghana. The study also shows that, the lowest number of Covid 19 related tweets were posted in December 2020, the month of the Ghanaian elections, whereas, the highest number of Covid 19 related tweets were posted in March 2020, the month in which the first case was detected in Ghana.  The researchers conclude that eventhough social media can conttribute to crises and emergency communications, social media alone as a crises communication strategy may not be enough and must be paired with other traditional forms of communication such as radio. Keywords: Social Media, Crises Communications, Twitter, Covid 19, Pandemic Communications DOI: 10.7176/NMMC/104-01 Publication date: January 31st 202

Dancing on a Pin: Health Planning in Arizona

This publication challenges us to step back and reflect on the past, present and future of health systems. Take a deeper look at planning and how we got here, review the roles of competition and regulation, and learn about the health planning matrix along with the concept of health planning bridges. Discover for yourself if these thoughts and tools help the signal of quality health planning rise more clearly from out of the noise

Understanding Bots on Social Media - An Application in Disaster Response

abstract: Social media has become a primary platform for real-time information sharing among users. News on social media spreads faster than traditional outlets and millions of users turn to this platform to receive the latest updates on major events especially disasters. Social media bridges the gap between the people who are affected by disasters, volunteers who offer contributions, and first responders. On the other hand, social media is a fertile ground for malicious users who purposefully disturb the relief processes facilitated on social media. These malicious users take advantage of social bots to overrun social media posts with fake images, rumors, and false information. This process causes distress and prevents actionable information from reaching the affected people. Social bots are automated accounts that are controlled by a malicious user and these bots have become prevalent on social media in recent years. In spite of existing efforts towards understanding and removing bots on social media, there are at least two drawbacks associated with the current bot detection algorithms: general-purpose bot detection methods are designed to be conservative and not label a user as a bot unless the algorithm is highly confident and they overlook the effect of users who are manipulated by bots and (unintentionally) spread their content. This study is trifold. First, I design a Machine Learning model that uses content and context of social media posts to detect actionable ones among them; it specifically focuses on tweets in which people ask for help after major disasters. Second, I focus on bots who can be a facilitator of malicious content spreading during disasters. I propose two methods for detecting bots on social media with a focus on the recall of the detection. Third, I study the characteristics of users who spread the content of malicious actors. These features have the potential to improve methods that detect malicious content such as fake news.Dissertation/ThesisDoctoral Dissertation Computer Science 201

State of Arizona emergency response and recovery plan

tableOfContents: Introduction -- Basic plan -- Emergency support function annexes -- Support annexes -- Incident annexes -- General Informationabstract: The State Emergency Response and Recovery Plan (SERRP) is a guide to how the State of Arizona conducts all hazards response. It is built upon National Response Framework as a scalable, flexible, and adaptable coordinating structures to align key roles and responsibilities, linking all levels of government, nongovernmental organizations, and the private sector. It is intended to capture specific authorities and best practices for managing incidents that range from the serious but purely local, to large-scale terrorist attacks or catastrophic natural disaster

COVID-19 and Spanish flu-18: review of medical and social parallelisms between two global pandemics

The intrusion of infectious diseases in everyday life forces humans to reassess their attitudes. Indeed, pandemics are able catalyze rapid transitions in scientific knowledge, politics, social behaviors, culture and arts. The current Coronavirus diesease-19 (COVID-19) outbreak has driven an unprecedented interest toward the influenza pandemic of 1918. The issue is whether history can predict our best preventive response and future scenarios. The aim of this review is to highlight the parallelism between the two pandemics. Starting from epidemiology and clinical features, but further focusing on social and cultural issues, it is possible to unreveal great similarities. Their outbreak pattern lead to hypothesize a similar duration and death burden in absence of effective vaccines or innovative treatments for COVID-19. Thus, then as now, preventive medicine represents the first and most effective tool to contain the course of the pandemic; being treatments available only supportive. Contemporary, both pandemics shared the same pattern of narration (e.g. scapegoating) and the same impact on minorities in high-income countries. Furthermore, visual art did not wait to respond with Graffiti art playing in 2020 the role that Expressionism movement had during the Spanish flu and photography capable to document both catastrophic scenarios. Thus, it is possible to find a lot of clinical and social similarities between the two pandemics. Nevertheless, if the Spanish flu was not unforseen, COVID-19 spillover was partially predictable and its global impact will not be overshadowed by a major crisis such as World War I

Twitter Narratives During Hurricane Matthew: Evaluation of Immediate Disaster Stages

The objective of this thesis is to investigate the effectiveness of foundational disaster literature using a contemporary data platform. Due to the recency of social media over the last decade, novel opportunities now exist to study disaster preparation, response, recovery, and mitigation through in-situ accounts. The author characterizes immediate disaster stages based upon overarching themes identified by Twitter users impacted by Hurricane Matthew in Savannah, Georgia. Using both quantitative and qualitative methods, the author identifies the frequency of tweets within each immediate disaster stage, as well as the context of each tweet. In addition, the author uses individual social media narratives to gauge the resident's story through the duration of Hurricane Matthew. The author's findings suggest the continuing effectiveness of foundational disaster literature through both quantities and qualitative methods. Results emphasize prior studies that address residents' narratives during a disaster event. The further incorporation of social media proves to be an additional outlet for research in the meteorological field.Sociolog