Exploring Cultural Differences in HCI Education

The discipline of human-computer interaction has become a subject taught across universities around the world, outside of the cultures where it originated. However, the intercultural implication of its assimilation into the\ud syllabus of courses offered by universities around the world remains underresearched. The purpose of this ongoing research project is to provide insights for these implications in terms of the student and teacher experience of HCI. How this subject is socially represented across the different universities studied is a key question. In order to develop intercultural awareness of these questions\ud universities from UK, Namibia, Mexico and China are collaborating in a multiple case study involving students and lecturers engaged in evaluation and design tasks. Findings will then be used to propose an international HCI curriculum more supportive of local perspectives. This paper describes the initial steps of this study and some preliminary findings from Namibia, India and Mexico about cognitive styles and cultural attitudes

Human computer interaction for international development: past present and future

Recent years have seen a burgeoning interest in research into the use of information and communication technologies (ICTs) in the context of developing regions, particularly into how such ICTs might be appropriately designed to meet the unique user and infrastructural requirements that we encounter in these cross-cultural environments. This emerging field, known to some as HCI4D, is the product of a diverse set of origins. As such, it can often be difficult to navigate prior work, and/or to piece together a broad picture of what the field looks like as a whole. In this paper, we aim to contextualize HCI4D—to give it some historical background, to review its existing literature spanning a number of research traditions, to discuss some of its key issues arising from the work done so far, and to suggest some major research objectives for the future

Bridging diversity: a deliberative approach to organizing and application of usability guidelines

Designing interaction for the global society entails addressing multiple issues and challenges, ranging from the technical and economic to the legal and ethical. Usability guidelines recommend or prescribe courses of action and thus play a significant role in designing universally usable systems. Approaches to organizing and applying usability guidelines need to support processes of deliberation and tradeoff, especially when designing for bridging diversity in shared interaction contexts. This paper describes a deliberative approach to addressing some of these design challenges in a rational way. It argues for organizing guidelines by using concepts from Habermas’s discourse theory and Toulmin’s model of argumentation. Application of the approach is illustrated through a set of research-based Web design and usability guidelines. This paper contributes to the HCI literature by providing a theory-based approach to managing and deliberating on many usability guidelines and related usability issues

Support for Language Learners by Designing a Personalized Voice Assistant

This study analyzes the learning experience of studying foreign languages (FLs) and designs a personal voice assistant to support users. Learning FL is a big challenge. The challenge of learning a new language including how language is used is ‘influenced by’ or is a direct result of the context in which communication takes place. The author\u27s self-experience as an international student informs this study and provides access to a broad range of peers at the institution who have similar experiences. On the other hand, by utilizing voice assistant (VA), users build a relationship with VA and learners can understand multiple language backgrounds and cultures. Through in-depth interviews, participants—recruited from campus—were asked questions about why one wants to learn FL, how one learns FL, which tools one used to support learning, the challenges one meets with this experience, etc. This research asks about one’s learning experience and shares the researcher idea with VA utilizing it in supporting learning FL. This study does two sets of interviews with same group participants in order to collect interviewees’ experiences and feedback through the design process. In a sample size of 18 participants, this research understands how culture, background and environment influence FL learners’ experiences during studying a new language. Some interviewees live in foreign places and feel anxious using FL to communicate with native speakers. Some interviewees live in native and want to know more about FL’s different cultures locally. With this study, this author designs a personal voice assistant and supports learners with learning foreign languages

A Culturally Aware Approach to Learning System Interface Design

This mixed methods research explored interface design strategies for users from different cultures and localized settings. Guided by the cultural-historical development theory and HCI research, four critical factors—navigation design, information organization, layout design, and visuals—were investigated in designing culturally relevant interfaces for Americans and Taiwanese. American and Taiwanese groups—both contained two sub-groups of 30 participants—were recruited for the quantitative phase. Each participant was exposed to only one interface with content composed in their native language. However, one sub-group in each ethnic group was exposed to a culturally relevant interface and another was exposed to an alien interface. MANOVA on overall performance in both American and Taiwanese groups were significant. Americans performed better using the American interface (Wilks’s Λ=.85, F= 5.15, p< .01). They had significantly shorter performance time in the American (M=775) than the Taiwanese (M=1003) interface (F=6.29, p<.05), but differences on performance accuracy were not significant (F=2.74, p=.103). Taiwanese performed better using the Taiwanese interface (Wilks’s Λ=.67, F=14.06, p< .01). They had shorter performance time in the Taiwanese (M=743) than the American (M=1353) interface (F=6.29, p<.05), and they also had higher performance accuracy on the Taiwanese (M=11.7) than the American (M=10.0) interface (F=7.94, p<.01). In addition, t-test on overall preference in both American and Taiwanese groups were significant. Americans preferred the American (M=58.5) over the Taiwanese (M=53.0) interface (t=2.11, p< .05). And Taiwanese preferred the Taiwanese (M=58.7) over the American (M=46.9) interface (t=3.48, p<.01). Qualitative interviews of six American and six Taiwanese participants revealed three themes: First, when searching, Taiwanese were explorative and relied on hierarchical relationships; while Americans relied on prior experiences and analytical categorizations. Second, both groups have higher affiliation with design features matching their preferences. Finally, matching design features with users’ expectations and needs promotes positive perceptions and enhances interface usability. Both quantitative and qualitative Results imply that user interface designers should consider cultural perspectives when designing interfaces for online learning systems. Further studies might consider the relative impacts of the navigation, information structure, layout, and visual design on a broad range of user differences might have on learning

Evolving a software development methodology for commercial ICTD projects

This article discusses the evolution of a “DistRibuted Agile Methodology Addressing Technical Ictd in Commercial Settings” (DRAMATICS) that was developed in a global software corporation to support ICTD projects from initial team setup through ICT system design, development, and prototyping, to scaling up and transitioning, to sustainable commercial models. We developed the methodology using an iterative Action Research approach in a series of commercial ICTD projects over a period of more than six years. Our learning is reflected in distinctive methodology features that support the development of contextually adapted ICT systems, collaboration with local partners, involvement of end users in design, and the transition from research prototypes to scalable, long-term solutions. We offer DRAMATICS as an approach that others can appropriate and adapt to their particular project contexts. We report on the methodology evolution and provide evidence of its effectiveness in the projects where it has been used

Digital Research Cycles: How Attitudes Toward Content, Culture And Technology Affect Web Development.

It has been estimated that one third of the world\u27s population does not have access to adequate health care. Some 1.6 billion people live in countries experiencing concentrated acquired immune deficiency syndrome (AIDS) epidemics. Many countries in Africa--and other low-income countries--are in dire need of help providing adequate health care services to their citizens. They require more hands-on care from Western health workers--and training so more African health workers can eventually care for their own citizens. But these countries also need assistance acquiring and implementing both texts--the body of medical information potentially available to them--and technology--the means by which that information can be conveyed. This dissertation looks at these issues and others from a multi-faceted approach. It combines a survey of the developers of Web sites designed for use by health workers in low-income countries and a proposal for a novel approach to communication theory, which could help improve health communication and other social marketing practices. It also includes an extensive review of literature regarding a number of topics related to these issues. To improve healthcare services in low-income countries, several things should occur. First, more health workers--and others--could visit African countries and other places to provide free, hands-on medical care, as this researcher\u27s group did in Uganda. Such trips are ideal occasions for studying the cultural differences between mzungu (white man) and the Ugandan people. A number of useful medical texts have been written for health workers in low-income countries. Others will be published as new health information becomes available. But on what medium will they be published? Computers? Personal digital assistants? During the past 10 years the Internet became an ideal venue for conveying information. Unfortunately, people in target countries such as Uganda encounter cultural differences when such new technologies are diffused. This dissertation looks at cultural and technological difficulties encountered by people in low-income countries who attempt to diffuse information and communication technologies (ICT). Once a technology has been successfully adopted, someone will look for ways to use it to help others. There are hundreds of sites on the Internet--built by Web developers in Western countries--that are designed for use by health workers in low-income countries. However, these Web developers also experience cultural and technological differences, based on their knowledge of and attitudes toward best practices in their field. This research includes a survey of Web developers which determined their attitudes toward best practices in their field and tested this researcher\u27s hypothesis that there is no significant difference among the developers\u27 attitudes toward the content on their sites, their audience\u27s cultural needs and the various technological needs their audience has. It was found that the Web developers agree with 17 of 18 perceived best practices and that there is a significant difference between Web developers\u27 attitudes toward their audience\u27s technological needs and their attitudes toward quality content and the audience\u27s cultural needs. Creation of the survey herein resulted in this researcher generating a new way of thinking about communication theory--called digital research cycles. The survey was based on a review of literature and is rooted in the belief that any successful communication of a computer-mediated message in the information age is a behavior which is influenced by the senders\u27 and receivers\u27 attitudes and knowledge about textual style, the audience, technology and the subject matter to which the message pertains

Reconsidering priorities for digital maternal and child health: community-centered perspectives from South Africa

Especially in developing regions, parents are rarely given a direct voice in the design of digital maternal and child health (MCH) interventions. Instead, MCH needs and requirements are driven by organizations and health workers. In this research, we engage with both rural and urban parents and community leaders to better understand their challenges and priorities for digital MCH and propose a parent-centered agenda for humancomputer interaction research. This paper reports on the community-based, digital MCH priorities identified in our research, and describes how we approached community discourse and co-design of digital initiatives for these priorities, through parent-centered workshops with low-resource South African communities. Furthermore, we provide the parent-centered design opportunities and tensions we discovered for digital MCH in South African contexts, such as designing for local contexts and languages, designing for accessibility and connectedness, and highlighting the underdeveloped digital MCH niches. Finally, we highlight the importance of including facilitators for co-design workshops, such as using intermediaries and design cards.

Structured Support Advances Extension Educator Intercultural Development During a Short-Term Study Abroad Experience

Extension educators need intercultural competence to communicate with international audiences and facilitate dialogue in diverse domestic communities. Although many Extension professionals have traveled abroad, experience abroad does not necessarily lead to intercultural competence without intentional intercultural development support. We describe a novel program designed to develop Extension educators\u27 intercultural competence by involving them as mentors in an undergraduate agriculture study abroad program. Statements by the participating educators support increased ability to recognize and adapt to multiple frameworks, increased self-reflection, and enriched interactions and programming for their diverse communities