The contribution of data mining to information science

The information explosion is a serious challenge for current information institutions. On the other hand, data mining, which is the search for valuable information in large volumes of data, is one of the solutions to face this challenge. In the past several years, data mining has made a significant contribution to the field of information science. This paper examines the impact of data mining by reviewing existing applications, including personalized environments, electronic commerce, and search engines. For these three types of application, how data mining can enhance their functions is discussed. The reader of this paper is expected to get an overview of the state of the art research associated with these applications. Furthermore, we identify the limitations of current work and raise several directions for future research

Recommending Best Products from E-commerce Purchase History and User Click Behavior Data

E-commerce collaborative filtering recommendation systems, the main input data of user-item rating matrix is a binary purchase data showing only what items a user has purchased recently. This matrix is usually sparse and does not provide a lot of information about customer purchases or product clickstream behavior (eg., clicks, basket placement, and purchase) history, which possibly can improve product recommendations accuracy. Existing recommendation systems in E-commerce with clickstream data include those referred in this thesis as Kim05Rec, Kim11Rec, and Chen13Rec. Kim05Rec forms a decision tree on click behavior attributes such as search type and visit times, discovers the possibility of a user putting products into the basket and uses the information to enrich the user-item rating matrix. If a user clicked a product, Kim11Rec then finds the associated products for it in three stages such as click, basket and purchase, uses the lift value from these stages and calculates a score, it then uses the score to make recommendations. Chen13Rec measures the similarity of users on their category click patterns such as click sequences, click times and visit duration; it then can use the similarity to enhance the collaborative filtering algorithm. However, the similarity between click sequences in sessions can apply to the purchases to some extent, especially for sessions without purchases, this will be able to predict purchases for those session users. But the existing systems have not integrated it, or the historical purchases which shows more than whether or not a user has purchased a product before. In this thesis, we propose HPCRec (Historical Purchase with Clickstream based Recommendation System) to enrich the ratings matrix from both quantity and quality aspects. HPCRec firstly forms a normalized rating-matrix with higher quality ratings from historical purchases, then mines consequential bond between clicks and purchases with weighted frequencies where the weights are similarities between sessions, but rating quantity is better by integrating this information. The experimental results show that our approach HPCRec is more accurate than these existing methods, HPCRec is also capable of handling infrequent cases whereas the existing methods can not

E-INFO SYSTEM (IT/IS department)

This project is divided into two terms, first the research on PHP application and second system development on the decision support system on web development. Research web application will be based on the problem statement and objective of the project while the web decision support system is the support idea for the project. The project will require a hybrid model for SDLC methodology. Reviews on the system will be made according to the SDLC andthe objective of the projects. Artificial Intelligent module is used for the web system in determine the best DSS solution for the business. Research will be more on the implementation of the DSS in the web development focus on the cost, availability and the architecture of the DSS. Advantages of this system and several criteria in the system will be part of this project

CHORUS Deliverable 2.2: Second report - identification of multi-disciplinary key issues for gap analysis toward EU multimedia search engines roadmap

After addressing the state-of-the-art during the first year of Chorus and establishing the existing landscape in multimedia search engines, we have identified and analyzed gaps within European research effort during our second year. In this period we focused on three directions, notably technological issues, user-centred issues and use-cases and socio- economic and legal aspects. These were assessed by two central studies: firstly, a concerted vision of functional breakdown of generic multimedia search engine, and secondly, a representative use-cases descriptions with the related discussion on requirement for technological challenges. Both studies have been carried out in cooperation and consultation with the community at large through EC concertation meetings (multimedia search engines cluster), several meetings with our Think-Tank, presentations in international conferences, and surveys addressed to EU projects coordinators as well as National initiatives coordinators. Based on the obtained feedback we identified two types of gaps, namely core technological gaps that involve research challenges, and “enablers”, which are not necessarily technical research challenges, but have impact on innovation progress. New socio-economic trends are presented as well as emerging legal challenges

Benefits of the application of web-mining methods and techniques for the field of analytical customer relationship management of the marketing function in a knowledge management perspective

Le Web Mining (WM) reste une technologie relativement méconnue. Toutefois, si elle est utilisée adéquatement, elle s'avère être d'une grande utilité pour l'identification des profils et des comportements des clients prospects et existants, dans un contexte internet. Les avancées techniques du WM améliorent grandement le volet analytique de la Gestion de la Relation Client (GRC). Cette étude suit une approche exploratoire afin de déterminer si le WM atteint, à lui seul, tous les objectifs fondamentaux de la GRC, ou le cas échéant, devrait être utilisé de manière conjointe avec la recherche marketing traditionnelle et les méthodes classiques de la GRC analytique (GRCa) pour optimiser la GRC, et de fait le marketing, dans un contexte internet. La connaissance obtenue par le WM peut ensuite être administrée au sein de l'organisation dans un cadre de Gestion de la Connaissance (GC), afin d'optimiser les relations avec les clients nouveaux et/ou existants, améliorer leur expérience client et ultimement, leur fournir de la meilleure valeur. Dans un cadre de recherche exploratoire, des entrevues semi-structurés et en profondeur furent menées afin d'obtenir le point de vue de plusieurs experts en (web) data rnining. L'étude révéla que le WM est bien approprié pour segmenter les clients prospects et existants, pour comprendre les comportements transactionnels en ligne des clients existants et prospects, ainsi que pour déterminer le statut de loyauté (ou de défection) des clients existants. Il constitue, à ce titre, un outil d'une redoutable efficacité prédictive par le biais de la classification et de l'estimation, mais aussi descriptive par le biais de la segmentation et de l'association. En revanche, le WM est moins performant dans la compréhension des dimensions sous-jacentes, moins évidentes du comportement client. L'utilisation du WM est moins appropriée pour remplir des objectifs liés à la description de la manière dont les clients existants ou prospects développent loyauté, satisfaction, défection ou attachement envers une enseigne sur internet. Cet exercice est d'autant plus difficile que la communication multicanale dans laquelle évoluent les consommateurs a une forte influence sur les relations qu'ils développent avec une marque. Ainsi le comportement en ligne ne serait qu'une transposition ou tout du moins une extension du comportement du consommateur lorsqu'il n'est pas en ligne. Le WM est également un outil relativement incomplet pour identifier le développement de la défection vers et depuis les concurrents ainsi que le développement de la loyauté envers ces derniers. Le WM nécessite toujours d'être complété par la recherche marketing traditionnelle afin d'atteindre ces objectives plus difficiles mais essentiels de la GRCa. Finalement, les conclusions de cette recherche sont principalement dirigées à l'encontre des firmes et des gestionnaires plus que du côté des clients-internautes, car ces premiers plus que ces derniers possèdent les ressources et les processus pour mettre en œuvre les projets de recherche en WM décrits.\ud ______________________________________________________________________________ \ud MOTS-CLÉS DE L’AUTEUR : Web mining, Gestion de la connaissance, Gestion de la relation client, Données internet, Comportement du consommateur, Forage de données, Connaissance du consommateu