QDEE: Question Difficulty and Expertise Estimation in Community Question Answering Sites

In this paper, we present a framework for Question Difficulty and Expertise Estimation (QDEE) in Community Question Answering sites (CQAs) such as Yahoo! Answers and Stack Overflow, which tackles a fundamental challenge in crowdsourcing: how to appropriately route and assign questions to users with the suitable expertise. This problem domain has been the subject of much research and includes both language-agnostic as well as language conscious solutions. We bring to bear a key language-agnostic insight: that users gain expertise and therefore tend to ask as well as answer more difficult questions over time. We use this insight within the popular competition (directed) graph model to estimate question difficulty and user expertise by identifying key hierarchical structure within said model. An important and novel contribution here is the application of "social agony" to this problem domain. Difficulty levels of newly posted questions (the cold-start problem) are estimated by using our QDEE framework and additional textual features. We also propose a model to route newly posted questions to appropriate users based on the difficulty level of the question and the expertise of the user. Extensive experiments on real world CQAs such as Yahoo! Answers and Stack Overflow data demonstrate the improved efficacy of our approach over contemporary state-of-the-art models. The QDEE framework also allows us to characterize user expertise in novel ways by identifying interesting patterns and roles played by different users in such CQAs.Comment: Accepted in the Proceedings of the 12th International AAAI Conference on Web and Social Media (ICWSM 2018). June 2018. Stanford, CA, US

Predicting Answering Behaviour in Online Question Answering Communities

The value of Question Answering (Q&A) communities is de- pendent on members of the community finding the questions they are most willing and able to answer. This can be diffi- cult in communities with a high volume of questions. Much previous has work attempted to address this problem by recommending questions similar to those already answered. However, this approach disregards the question selection behaviour of the answers and how it is affected by factors such as question recency and reputation. In this paper, we identify the parameters that correlate with such a behaviour by analysing the users’ answering patterns in a Q&A com- munity. We then generate a model to predict which question a user is most likely to answer next. We train Learning to Rank (LTR) models to predict question selections using various user, question and thread feature sets. We show that answering behaviour can be predicted with a high level of success, and highlight the particular features that influence users’ question selections

Cultures in Community Question Answering

CQA services are collaborative platforms where users ask and answer questions. We investigate the influence of national culture on people's online questioning and answering behavior. For this, we analyzed a sample of 200 thousand users in Yahoo Answers from 67 countries. We measure empirically a set of cultural metrics defined in Geert Hofstede's cultural dimensions and Robert Levine's Pace of Life and show that behavioral cultural differences exist in community question answering platforms. We find that national cultures differ in Yahoo Answers along a number of dimensions such as temporal predictability of activities, contribution-related behavioral patterns, privacy concerns, and power inequality.Comment: Published in the proceedings of the 26th ACM Conference on Hypertext and Social Media (HT'15

Word Embedding based Correlation Model for Question/Answer Matching

With the development of community based question answering (Q&A) services, a large scale of Q&A archives have been accumulated and are an important information and knowledge resource on the web. Question and answer matching has been attached much importance to for its ability to reuse knowledge stored in these systems: it can be useful in enhancing user experience with recurrent questions. In this paper, we try to improve the matching accuracy by overcoming the lexical gap between question and answer pairs. A Word Embedding based Correlation (WEC) model is proposed by integrating advantages of both the translation model and word embedding, given a random pair of words, WEC can score their co-occurrence probability in Q&A pairs and it can also leverage the continuity and smoothness of continuous space word representation to deal with new pairs of words that are rare in the training parallel text. An experimental study on Yahoo! Answers dataset and Baidu Zhidao dataset shows this new method's promising potential.Comment: 8 pages, 2 figure

Review Paper on Answers Selection and Recommendation in Community Question Answers System

Nowadays, question answering system is more convenient for the users, users ask question online and then they will get the answer of that question, but as browsing is primary need for each an individual, the number of users ask question and system will provide answer but the computation time increased as well as waiting time increased and same type of questions are asked by different users, system need to give same answers repeatedly to different users. To avoid this we propose PLANE technique which may quantitatively rank answer candidates from the relevant question pool. If users ask any question, then system provide answers in ranking form, then system recommend highest rank answer to the user. We proposing expert recommendation system, an expert will provide answer of the question which is asked by the user and we also implement sentence level clustering technique in which a single question have multiple answers, system provide most suitable answer to the question which is asked by the user