265 research outputs found

    A Process Model for Continuous Public Service Improvement: Demonstrated in Local Government Context for Smart Cities.

    Get PDF
    The new era of the smart city is accompanied by Information and Communication Technology (ICT) and many other technologies to improve the quality of life for the citizen of the modern city, that in turn, has brought immense opportunities as well as challenges for government and organizations. Local authorities of the cities provide multiple services across different domains to the citizens (e.g. transport, health, environment, housing, etc.). Citizens are involved during different stages of smart city services and provide their feedback across those domains. Existing smart city initiatives provide various technological platforms for gathering citizens’ feedback to provide improved quality of services to them. Even though technological developments have resulted in a higher degree of digitalization, there is a need for improvement in the services provided by municipalities. There are multiple engagement platforms to obtain citizens’ feedback for the improvement of smart city services and to transform public services. However, limited studies consider the challenges faced by practitioners at the local level during the incorporation of those feedback for further service improvement. As a result, city services fail to fulfil the need of citizens and do not meet the goals set by existing engagement platforms. Technology-oriented solutions in the public sector domain require a logical and structured approach for the transformation of public services and digitalization. Enterprise Architecture (EA) can provide this structured approach to transform public services by providing a medium to manage change, and to respond to the need of multiple stakeholders including citizens. Thus, this research proposes a process model based on the guidelines of EA and the collaboration with practitioners that would assist local authorities to provide improved services to the citizens and fulfil their needs

    Essays on Manufacturers’ IT Capabilities for Digital Servitization

    Get PDF
    Over the last decades, studies have found that transformational drivers affect how firms innovate their business models (Chesbrough, 2010; Massa et al., 2016). In markets in which physical products become commodities, the servitization of business models is a transformational driver for firms (Wise & Baumgartner, 1999). For its part, digitalization increases the potential to reshape business models through novel use cases of technology (Yoo et al., 2010). Recently, digitalization was found to extend the opportunities from servitization through digital technologies as digital servitization (Paschou et al., 2020). Digital servitization describes a firm’s shift from product-centric offerings to service-centric offerings with the help of novel IT assets (Naik et al., 2020). The manufacturing industry provides promising examples of firms with portfolios of physical offerings that might undergo such a transformational shift (Baines et al., 2017). So far, digital servitization research focuses primarily on four topics: re-defining the notion of servitization in the context of digitalization, identifying digital servitization value drivers, linking the transformation to specific technologies, and deriving how novel service offerings arise (Paschou et al., 2020; Zhou & Song, 2021). Despite the breadth of digital servitization research, how firms can shift to service-centric offerings remains unclear (Kohtamäki et al., 2019). Specifically, research lacks studies on the prerequisites and mechanisms that link theory with evidence on achieving IT-enabled service innovation (Paschou et al., 2020). Further, how firms must organize to build and operate IT-enabled services around these technologies remains unclear (Paschou et al., 2020). In a recent report on the manufacturing industry, practitioners confirm these gaps and associate them with a lack of managerial and technical knowledge (Illner et al., 2020). A theoretical lens that helps to address these shortcomings is the knowledge-based theory. It suggests that knowledge is the primary rationale, so that a firm benefits from its assets (Grant, 1996b; Nonaka, 1994). The knowledge-based theory understands a capability as a directed application of knowledge in a firm’s activities (Grant, 1996b; Nonaka, 1994). In the context of digitalization, firms require IT capabilities based on knowledge of how to capitalize on IT assets (Lee et al., 2015). Digital servitization research finds that IT capabilities are critical for identifying, adapting, and exploiting IT-enabled service innovations (Johansson et al., 2019). Still, little extant research informs firms that undergo digital servitization about which IT capabilities can help to strengthen their competitive advantage (Coreynen et al., 2017). Even though IT capabilities may be necessary for success in innovating IT-enabled services, the required knowledge needs to be disseminated effectively throughout an organization (Foss et al., 2014; Grant, 1996a; Nonaka, 1994). The organizational control theory offers a theoretical perspective about knowledge dissemination mechanisms, which can be horizontal or vertical (Ouchi, 1979). Horizontal knowledge dissemination mechanisms depend on codifying processes in rules or measuring process outputs through indicators, while the locus of exerting these rules and indicators determines the vertical knowledge dissemination. The IT innovation and IT governance literature refers to these knowledge dissemination mechanisms as formalization of IT activities and centralization of IT decision-making (Weill, 2004; Winkler & Brown, 2013; Zmud, 1982). However, how to orchestrate knowledge, particularly for IT capabilities, in firms that undergo digital servitization is not yet clear (Kohtamäki et al., 2019; Münch et al., 2022; Sjödin et al., 2020). Against this background, this dissertation addresses how manufacturers organize their IT capabilities while encountering the transformational drivers of digital servitization by answering the following overarching research question: How can manufacturers organize their IT capabilities to capitalize on digital servitization? (References to be found in the full text):List of abbreviations in synopsis............................................................................................................V Part I: Synopsis of the dissertation..........................................................................................................11 Motivation.......................................................................................................................................12 Research design...............................................................................................................................22. 1Conceptual approach and research objectives....................................................................22. 2Research methodologies and methods................................................................................4 3Structure of the dissertation.............................................................................................................5 3.1Systematization of the papers.............................................................................................5 3.2Paper1: Revisiting the concept of IT capabilities in the era of digitalization....................7 3.3Paper2: Short and sweet –Multiple mini case studies as a form of rigorous case studyresearch...............................................................................................................................9 3.4Paper3: Linking IT capabilities and competitive advantage of servitized business models..........................................................................................................................................11 3.5Paper4: From selling machinery to hybrid offerings –Organizational impact of digitalservitization on manufacturing firms................................................................................11 3.6Paper5: Manufacturers’ IT-enabled service innovation success as a multifacetedphenomenon: A configurational study..............................................................................13 3.7Paper6: The missing piece –Calibration of qualitative data for qualitative comparativeanalyses in IS research......................................................................................................14 3.8Paper7: Prerequisites and causal recipes for manufacturers’ success in innovating ITenabled services................................................................................................................16 4Conclusion.....................................................................................................................................19 4.1Resultssummary...............................................................................................................19 4.2Contributions....................................................................................................................20 4.2.1Theoretical contributions......................................................................................20 4.2.2Methodological contribution................................................................................21 4.2.3Practical contribution............................................................................................21 4.3Limitations and future research........................................................................................22 5References.....................................................................................................................................24 Part II: Papers of the dissertation...........................................................................................................29 Paper1: Revisiting the concept of IT capabilities in the era of digitalization.......................................30 Paper2: Short and sweet –Multiple mini case studies as a form of rigorous case study research.......41 Paper3: Linking IT capabilities and competitive advantage of servitized business model..................64 Paper4: From selling machinery to hybrid offerings –Organizational impact of digital servitization on manufacturing firms......................................................................................................................80 Paper5: Manufacturers’ IT-enabled service innovation success as a multifaceted phenomenon: A configurational study...................................................................................................................108 Paper6: The missing piece –Calibration of qualitative data for qualitative comparative analyses in IS research........................................................................................................................................119 Paper7: Prerequisites and causal recipes for manufacturers’ success in innovating IT-enabled services.....................................................................................................................................................136 Overview of the digital appendix on CD.............................................................................................17

    Measuring the impact of COVID-19 on hospital care pathways

    Get PDF
    Care pathways in hospitals around the world reported significant disruption during the recent COVID-19 pandemic but measuring the actual impact is more problematic. Process mining can be useful for hospital management to measure the conformance of real-life care to what might be considered normal operations. In this study, we aim to demonstrate that process mining can be used to investigate process changes associated with complex disruptive events. We studied perturbations to accident and emergency (A &E) and maternity pathways in a UK public hospital during the COVID-19 pandemic. Co-incidentally the hospital had implemented a Command Centre approach for patient-flow management affording an opportunity to study both the planned improvement and the disruption due to the pandemic. Our study proposes and demonstrates a method for measuring and investigating the impact of such planned and unplanned disruptions affecting hospital care pathways. We found that during the pandemic, both A &E and maternity pathways had measurable reductions in the mean length of stay and a measurable drop in the percentage of pathways conforming to normative models. There were no distinctive patterns of monthly mean values of length of stay nor conformance throughout the phases of the installation of the hospital’s new Command Centre approach. Due to a deficit in the available A &E data, the findings for A &E pathways could not be interpreted

    Recovering the divide : a review of the big data analytics—strategy relationship

    Get PDF
    Research on big data analytics has been burgeoning in recent decades, yet its relationship with strategy continues to be overlooked. This paper reviews how big data analytics and strategy are portrayed across 228 articles, identifying two dominant discourses: an input-output discourse that views big data analytics as a computational capability supplementing prospective strategy formulation and an entanglement discourse that theorizes big data analytics as a socially constructed agent that (re)shapes the emergent character of strategy formation. We deconstruct the inherent dichotomies of the input-output/entanglement divide and reveal how both discourses adopt disjointed positions vis-Ă -vis relational causality and agency. We elaborate a semiotic view of big data analytics and strategy that transcends this standoff and provides a novel theoretical account for conjoined relationality between big data analytics and strategy

    Defining, Designing, and Implementing Rural Smartness

    Get PDF

    Classification Methodology for Architectures in Information Systems: A Statistical Converging Technique

    Get PDF
    Architectures are critical to the Information System (IS) domain because they represent funda- mental structures and interactions of systems. Since analysing architecture similarities is chal- lenging and time-consuming even in one domain, IS architecture classifications are paramount to understanding architectural complexity. However, classification approaches used in existing research commonly rely on manual interventions, and thus architectural classification reliability is hampered. We propose a novel methodology based on component modelling and applica- tion of a statistical converging technique, which ensures reliable IS architectural classification and minimises subjective interventions. We demonstrate the methodology by classifying data warehouse architectures

    Business Capability Mining - Opportunities and Challenges

    Get PDF
    Business capability models are widely used in enterprise architecture management to generate an abstract overview of an organization’s business activities to reach its business objectives. The creation and maintenance of these models are associated with a huge manual workload. Research provides insights into opportunities for automated modeling of enterprise architecture models. However, most models address the application and technology layer and leave the business layer largely unexplored. Particularly, no research has been conducted on the automated generation of business capability models. This research paper uses 19 semi-structured expert interviews to identify possible automated modeling opportunities of business capabilities and related challenges and to jointly develop a business capability mining approach. This research benefit both, practice and research, by describing a situation-based business capability mining approach and identifying appropriate implementation scenarios

    Queensland University of Technology: Handbook 2023

    Get PDF
    The Queensland University of Technology handbook gives an outline of the faculties and subject offerings available that were offered by QUT
    • …
    corecore