A conceptual multi-model HCI model for the blind

The ability for blind people to read and write Braille aids literacy development. A good level of literacy enables a person to function well in society in terms of employment, education and daily living. The learning of Braille has traditionally been done with hard copy Braille produced by manual and more recently electronic Braille writers and printers. Curtin University is developing an electronic Braille writer and the research on an interface for Braille keyboard devices, presented in this thesis, forms part of the Curtin University Brailler project.The Design Science approach was the research method chosen for this research because of the flexibility of the approach and because it focuses upon the building of artefacts and theory development. The small sample size meant that both individual interviews and a focus group were employed to gather relevant data from respondents. The literature review covers a variety of areas related to computer interfaces and Braille keyboard devices. A key finding is that the interaction paradigm for Braille keyboard devices needs to differ to interfaces for sighted individuals because of the audio, tactile and serial nature of the information gathering strategies employed by blind people as compared with the visual and spatial information gathering strategies employed by sighted individuals. In terms of usability attributes designed to evaluate the interface consistency was found to be a key factor because of its importance to learning and memory retention.However, two main functions carried out on a computer system are navigating and editing. Thus the model of interface for Braille keyboard devices presented in this thesis focuses upon navigation support and editing support.Feedback was sort from by interviews with individuals and a focus group. Individual interviews were conducted face to face and via the telephone and the focus group was conducted via Skype conference call to enable participants from all over the world to provide feedback on the model.The model was evaluated using usability attributes. Usability was important to the respondents, in particular consistency, learnability, simplicity and ease of use were important. The concept of rich navigation and infinitely definable key maps were understood by respondents and supported. Braille output is essential including the ability to show formatting information in Braille.The limitations of the research included the few respondents to the interviews and the choice to focus upon a theoretical model rather than implementing the model on an actual device. Future research opportunities include implementing the interface concepts from the model on to touch screen devices to aid further development of the interface and implementing the interface on a physical device such as the Curtin University Brailler

Development and validation of an integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of Web-based applications in the context of a University web portal

Text in EnglishDevelopments in Internet technology and pervasive computing over the past two and half decades have resulted in a variety of Web-based applications (WBAs) that provide products and services to online users or customers. The Internet is used not only to transfer information via the web but is increasingly used to provide electronic services including business transactions, information-delivery and social networking, as well as e-government, e-health and e-learning. For such organisations, e-service quality, usability and user experience are considered to be critical determinants of their products’ or services’ success. Many studies to model these three concepts separately have been undertaken as part of broader studies of software quality or service quality modelling. However, to the current researcher’s knowledge, none of the studies have focussed on proposing an evaluation model that integrates and combines the three of them. This research is an effort to fill that gap. The primary purpose of this mixed-methods research was to develop a conceptual integrated model for evaluating e-service quality, usability and user experience (e-SQUUX) of WBAs and then contextualise it to evaluation of a University web portal (UWP). This was undertaken using an exploratory sequential research design. During a qualitative phase, an extensive extensive systematic literature review of 264 relevant sources relating to dimensions of e-service quality, usability and user experience, was undertaken to derive an integrated conceptual e-service quality, usability and user experience (e-SQUUX) Model for evaluating WBAs. The model was then empirically refined through a sequential series of validations, thus developing various versions of the e-SQUUX Model. First, it was content validated by a set of four expert reviewers. Second, during the quantitative phase, in the context of a University web portal, a questionnaire survey was conducted that included a comprehensive pilot study with 29 partipants, prior to the main survey. The main survey data from 174 particiapants was used to determine a validated model, using Exploratory factor analysis (EFA), followed by producing a structural model, using partial least square – structural equation modelling (PLS-SEM). This version consisted of the components of the final e-SQUUX Model. Consequently, the research enriches the body of knowledge on IS and HCI by providing the e-SQUUX Model as an evaluation tool. For designers, developers and managers of UWPs, the model serves as a customisable set of evaluation criteria and also provides specific recommendations for design. In line with the Exploratory sequential design of mixed methods research, the findings of the qualitative work in this research influenced the subsequent quantitative study, since the potential Likert-scale questionnaire items were derived from the definitions and meanings of the components that emanated from the qualitative phase of the study. Consequently, this research is an exemplar for developing an integrated evaluation model for specific facets or domains, and of its application in a particular context, in this case, a University web portal. Keywords: e-service quality, usability, user experience, evaluation model, integrated model, exploratory factor analysis, partial least square – structural equation modelling (PLS-SEM), mixed methods research, Exploratory sequential design, quantitative study, qualitative study, validation, Web-based applications, University web portalInformation SystemPh D. (Information Systems

Evaluation of Web GIS Functionality in Academic Libraries

The rise of web-based GIS resources has expanded the scale and scope of spatial information seeking in most, if not all, academic libraries. Even without formal GIS training, users can search for spatial information, create customized maps, as well as perform simple spatial analysis. However, few systematic evaluations have been conducted to summarize common web GIS functionalities as GIS moving from traditional desktop applications to the web. In this study, we evaluated and assessed the major functionalities of web GIS applications and their potential value for information discovery and access, using six most popular applications in the academic libraries. In addition, since web GIS targets non-GIS professionals, we also conducted an empirical usability evaluation of the six GIS applications in academic libraries. As the result, we identified eight major GIS functionalities that web GIS offers for information seeking purposes. The usability evaluation suggested that a user-friendly web GIS application should provide users a clear starting point, predictable map interaction, flexible customization capabilities, and familiar web experiences. Our study is one of the first studies to examine web-based GIS functionalities and their associated usability in a systematic way. The results will serve as an important reference for web GIS developers

Comparing the meaning of the learnability principle for children and adults

Abstract in English and AfrikaansThe learnability principle relates to improving usability of software, performance and productivity. It was formulated mainly for the adult user group. Children represent an important user group, but fewer guidelines exist for their educational and entertainment applications. This study compares these groups, addressing the question: “Does learnability of software interfaces have a different meaning for children and adults?”. A literature survey conducted on learnability and learning processes considered the meaning of learnability across generations. Users learning software systems were observed in a usability laboratory where eye tracking data could also be recorded. Insights emerged, from data analysis, showing different tactics when children and adults approached unfamiliar software and revealing aspects of interfaces they approached differently. The findings will help designers distinguish varying needs of users and improve learnability. An additional subprinciple of learnability, „engageability‟, is proposed. Factors that make products engaging for children are different from those engaging adults.Die leerbaarheidsbeginsel hou verband met die verbetering van die bruikbaarheid van sagteware, werkverrigting en produktiwiteit. Dit was hoofsaaklik vir die volwasse gebruikersgroep geformuleer. Kinders verteenwoordig in belangrike gebruikersgroep, maar minder riglyne is vir hulle opvoedkundige en vermaaktoepassings beskikbaar. Hierdie studie vergelyk hierdie groepe en speek die volgende vraag aan: “Het leerbaarheid van sagtewarekoppelvlakke verskillende betekenisse vir kinders en volwassenes?” „n Literatuuroorsig oor leerbaarheid en leerprosesse is uitgevoer met in ag neming van die betekenis van leerbaarheid vir verskillende generasies. Gebruikers is waargeneem in „n bruikbaarheidslaboratorium terwyl hulle geleer het om sagetware te gebruik. Data in verband met oogbewegings op die skerm is ook opgeneem. Insigte wat uit die data-analise te voorskyn gekom het toon verskillende taktieke wanneer kinders en volwassenes met onbekende sagteware gekonfronteer word. Hulle benadering tot sekere aspekte van „n koppelvlak verskil. Die bevindinge sal ontwerpers help om te onderskei tussen wisselende gebruikersbehoeftes. „n Addisionele sub-beginsel van leerbaarheid, naamlik „engageability‟ word voorgestel. Faktore wat „n produk aantreklik maak vir kinders is verskillend van dit wat volwassenes aantrek.Information SystemsM. Sc. (Information Systems

Comparing the meaning of the learnability principle for children and adults

The learnability principle relates to improving usability of software, performance and productivity. It was formulated mainly for the adult user group. Children represent an important user group, but fewer guidelines exist for their educational and entertainment applications. This study compares these groups, addressing the question: “Does learnability of software interfaces have a different meaning for children and adults?”. A literature survey conducted on learnability and learning processes considered the meaning of learnability across generations. Users learning software systems were observed in a usability laboratory where eye tracking data could also be recorded. Insights emerged, from data analysis, showing different tactics when children and adults approached unfamiliar software and revealing aspects of interfaces they approached differently. The findings will help designers distinguish varying needs of users and improve learnability. An additional subprinciple of learnability, „engageability‟, is proposed. Factors that make products engaging for children are different from those engaging adults.ComputingM. Sc. (Information Systems

A Hybrid Data-Driven Web-Based UI-UX Assessment Model

Today, a large proportion of end user information systems have their Graphical User Interfaces (GUI) built with web-based technology (JavaScript, CSS, and HTML). Some of these web-based systems include: Internet of Things (IOT), Infotainment (in vehicles), Interactive Display Screens (for digital menu boards, information kiosks, digital signage displays at bus stops or airports, bank ATMs, etc.), and web applications/services (on smart devices). As such, web-based UI must be evaluated in order to improve upon its ability to perform the technical task for which it was designed. This study develops a framework and a processes for evaluating and improving the quality of web-based user interface (UI) as well as at a stratified level. The study develops a comprehensive framework which is a conglomeration of algorithms such as the multi-criteria decision making method of analytical hierarchy process (AHP) in coefficient generation, sentiment analysis, K-means clustering algorithms and explainable AI (XAI)

Evaluating embodied conversational agents in multimodal interfaces

Based on cross-disciplinary approaches to Embodied Conversational Agents, evaluation methods for such human-computer interfaces are structured and presented. An introductory systematisation of evaluation topics from a conversational perspective is followed by an explanation of social-psychological phenomena studied in interaction with Embodied Conversational Agents, and how these can be used for evaluation purposes. Major evaluation concepts and appropriate assessment instruments – established and new ones – are presented, including questionnaires, annotations and log-files. An exemplary evaluation and guidelines provide hands-on information on planning and preparing such endeavours

Usability and Internet-based banking

Usability refers to the study and measurement of the quality of human-computer interaction. Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where users access and manipulate bank accounts remotely through a Web browser interface. The examination of the usability of this interaction through the distributed medium of the Internet formed the research basis. The aims of the research are to review the application of general usability principles and properties to Internet-based banking, examine existing usability guidelines for hypermedia and Web design, and apply these during a structured evaluation of local and international online banking facilities. The research instrument is a combination of a checklist-based and heuristic evaluation, and is preceded by a task analysis. Three research questions are addressed and solutions suggested. These are related to improving Internet banking usability, finding the best approach for measuring this, and creating an awareness that Web usability is important.ScienceM.Sc. (Informatyion Systems

Evaluation of the usability and usefulness of automatic speech recognition among users in South Africa

Includes abstract.Includes bibliographical references.An automatic speech recognition (ASR) system is a software application which recognizes human speech, processes it as input, and displays a text version of the speech as output or uses the input as commands for another application's usage. ASR can either be speaker-dependent or speaker-independent. A speaker-dependent ASR system required every user to perform training before its usage, while speaker-independent ASR requires no prior training before usage...This study involved the evaluation of commercially available English ASR systems, establishing their usability and usefulness among different language groups in South Africa which use English as a common language. Of particular interest was the effect of African accents on the performance of the ASR systems. ASR technology is widely used and researched in the developed world with reported recognition accuracy of up to 99%. However, English spoken with African accents may have adverse effect on the recognition accuracy..

Task-based User Interface Design

Vliet, J.C. van [Promotor]Eliens, A. [Copromotor]Veer, G.C. van der [Copromotor