Analysis of the Effect of Prices, Promotions and Products on Purchase Interest Impacts on Consumer Satisfaction of VIVO Brand Mobile Phones in South Tangerang Region

Vivo, one of the brand new handphone brands, entered Indonesia in 2014. Not just trying to exist in the smartphone industry, but Vivo also has the ambition to become a new giant force in the world. This study aims to determine the effect of prices, promotions and products on buying interest that has an impact on consumer satisfaction VIVO brand mobile phones in the South Tangerang area. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses instrument testing, classical assumption test, regression testing, correlation coefficient, coefficient of determination and hypothesis testing. The results of this study significantly influence the price of buying interest by 25.4%, the hypothesis test obtained significance 0,000 <0.05. Promotion has a significant effect on buying interest by 40.2%, hypothesis testing is obtained significance of 0,000 <0.05. The product has a significant effect on buying interest of 23.8%, the hypothesis test obtained a significance of 0,000 <0.05. Price, promotion and product simultaneously had a significant effect on buying interest of 49.3%, the hypothesis test obtained a significance of 0,000 <0.05. Purchasing interest has a significant effect on customer satisfaction by 48.5%, the hypothesis test is obtained significance of 0,000 <0.05. Towards consumer satisfaction of 45.5%, the hypothesis test is obtained significance of 0,000 <0.05

Team management strategies for DevOps

In an increasingly digital market, and where the time to market is shorter and the quality and reliability more relevant, it is imperative that software development teams can organize themselves in order to provide a faster reaction to the market with more reliability. DevOps intends to eliminate the existence of silos (Development and Operations) and streamline the software production, declining waste and difficulties in its construction, increasing productivity and developing better products with a focus on client satisfaction. Nevertheless, the joining of teams around the same goal causes key managing challenges, namely the management of conflicts and information sharing between teams. The way that these challenges are managed can interfere with the successful implementation of DevOps philosophy. Though a Case Study, the research goal is to study the best team management strategies that help to reduce the appearance of conflicts and enhance information sharing in the context of DevOps implementation, increasing effectiveness in those teams. As a result, this research brings some strategies to facilitate the DevOps team management and reinforces the importance of managing conflicts, processes, tasks and information well.Num mercado cada vez mais digital e onde o tempo de mercado é cada vez mais curto, a qualidade e fiabilidade mais relevantes, é imperativo que as equipas de desenvolvimento de software consigam organizar-se de modo a proporcionar uma resposta rápida no mercado e cada vez mais fiável. A filosofia DevOps pretende terminar com a existência de silos (Desenvolvimento e Operações) e agilizar a produção de software, diminuindo desperdício e dificuldades na sua construção, aumentando a produtividade e desenvolver produtos melhores com foco na satisfação do cliente. Contudo, a junção de equipas em torno de um mesmo objetivo acarreta desafios cruciais para a gestão, nomeadamente a gestão de conflitos e da informação entre as equipas. A forma como estes desafios são geridos poderá interferir no sucesso da implementação de uma filosofia DevOps. Através de um Caso de Estudo, o objetivo desta pesquisa é o levantamento das melhores estratégias de gestão de equipas que ajudem a reduzir o surgimento de conflitos e potenciar a partilha de informação em contexto de implementação da filosofia DevOps, aumentando a eficácia destas equipas. Como resultado, esta pesquisa traz algumas estratégias que podem facilitar a gestão de equipas DevOps e reforça a importância de fazer uma boa gestão dos conflitos, tarefas, processos e da informação

Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

The global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees are immersed in complex human service systems. Drawing on marketing, sociology, transformative service, and consumer research literature, this study develops a Transformative Refugee Service Experience Framework to enable researchers, service actors, and public policy makers to navigate the challenges faced throughout a refugee’s service journey. The primary dimensions of this framework encompass the spectrum from hostile to hospitable refugee service systems and the resulting suffering or well-being in refugees’ experiences. The authors conceptualize this at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis. The framework is supported by brief examples from a range of service-related refugee contexts as well as a Web Appendix with additional cases. Moreover, the authors derive a comprehensive research agenda from the framework, with detailed research questions for public policy and (service) marketing researchers. Managerial directions are provided to increase awareness of refugee service problems; stimulate productive interactions; and improve collaboration among public and nonprofit organizations, private service providers, and refugees. Finally, this work provides a vision for creating hospitable refugee service systems

Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

The global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees are immersed in complex human service systems. Drawing on marketing, sociology, transformative service, and consumer research literature, this study develops a Transformative Refugee Service Experience Framework to enable researchers, service actors, and public policy makers to navigate the challenges faced throughout a refugee’s service journey. The primary dimensions of this framework encompass the spectrum from hostile to hospitable refugee service systems and the resulting suffering or well-being in refugees’ experiences. The authors conceptualize this at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis. The framework is supported by brief examples from a range of service-related refugee contexts as well as a Web Appendix with additional cases. Moreover, the authors derive a comprehensive research agenda from the framework, with detailed research questions for public policy and (service) marketing researchers. Managerial directions are provided to increase awareness of refugee service problems; stimulate productive interactions; and improve collaboration among public and nonprofit organizations, private service providers, and refugees. Finally, this work provides a vision for creating hospitable refugee service systems

DIGISER. Digital Innovation in Governance and Public Service Provision

Digital Innovation Challenges In view of the increasingly intense pressures on the public sector to address the challenges of our time, governments and other public entities are gradually adopting digital innovation, seeking to promote quality public services. Digital technologies and capabilities create opportunities to re-organise public service inno- vation and delivery in ways that reduce cost and increase quality, proactiveness and citizen-centricity. Multilevel governance, networks and other collaboration systems (at local, regional, national and interna- tional level) are gaining importance as key drivers of this process of digital innovation and transformation. The link to the innovation ecosystem, including all sectors of activity, both private and public (e.g., academia, industry, business, citizens and governments) appears as fundamental in all phases of the creation, devel- opment, implementation and maintenance of public services and policy making. Information and communi- cation technologies are conceived as essential elements to support the creation and sustainability of these collaboration processes. In an era in which information gains relevance in the management of the territory and allows new power relations, the expectations of citizens are increasingly demanding and specific. Considering the develop- ments of recent years, such as the economic, social and health crises, the pressure placed on the resolution of global challenges is progressively transferred to the scope of cities. There are several elements that con- tribute to the importance of cities in the digital innovation transformation process namely buying- power, being closer to citizens and being able to work across different sectors. In fact, urban territories increasingly represent a greater number of citizens - in Europe, for example, they correspond to 75% of the population - have greater autonomy in management, worldwide they contribute to 80% of the global GDP and have the potential to provide a major contribution to the resolution of global challenges. The balance between change (promoted by the digital innovation strategies) and stability (driven by organi- sational inertia) needs to be handled carefully. The transformation process has to be based on a long-term strategy and to occur in a sustainable way, by focusing on learning experiences and knowledge and tech- nology transfer, while being sensitive to the local context to ensure improvement. At the European level, the Digital Transition has been considered a main goal for the next decade. The EU launched the European Green Deal and Europe Fit for the Digital Age, a twin initiative, which links green and digital transition. The vision for the EU ́s digital decade is reflected in the Digital Compass 2030 and includes 4 cardinal points: skills, government, infrastructure and Business. With the aim of having 100% of the key public services online by 2030, the digital compass ensures that digital will contribute in a positive way to improve citizens quality of life while reducing the resources spent. To support this vision, and by understanding the importance of community-led data-driven solutions and the potential of collaborative ap- proaches, several initiatives are being implemented. The Living-in.EU movement, for example, points out the European Way’ where multi-level governance and co-creation processes support the development of a cohesive digital Europe in the path towards digital transition. Another initiative contributing to this strategy is promoted by Open &amp; Agile Smart Cities which is connecting cities through Minimal Interoperability Mech- anisms (MIMs) - “a set of practical capabilities based on open technical specifications that allow cities and communities to replicate and scale solutions globally”. The MIMs contribute to the creation of the European Single Market by providing a common technical ground for the procurement and deployment of urban data platforms and end-to-end solutions in cities

Senders, Receivers, and Spillover Dynamics: Understanding Transformative Forces of Aquaculture in the Marine Aquarium Trade

Industry and academic conversations on aquaculture’s role in the marine aquarium trade are often centered on production advancements, biological and reproductive constraints of concerned species, and conservation deliverables and often overlook the possible socioeconomic consequences of aquaculture production. Due attention is yet to be spent on understanding broader stakeholder sentiment on aquaculture production and the toll it may have on specialized suppliers such as those in the Sri Lankan marine ornamental fishery. Utilizing a framework derived from Coupled Human and Natural Systems, research found suppling stakeholders predominantly unable to participate in aquaculture production due to various access limitations. When viewed alongside increases in aquaculture effort and production in the United States, these limitations indicated disproportions in vulnerability and the adaptive capacity of marine aquarium trade stakeholder groups, warranting concerns of stakeholder obsolescence. To better describe access limitations, a small-scale marine ornamental aquaculture lab was constructed and tested for efficiency using the yellowtail anemonefish. Literature on aquaculture methodologies and recirculating system construction often fall short of describing knowledge and resource barriers faced by practitioners, indicating blind spots in the industry’s approach to advancing production methods of marine ornamental species. Aquaculture efforts demonstrated barriers to educational, technological, and monetary resources necessary to successfully complete the life cycle of commonly aquacultured species. The resulting recirculating aquaculture system may serve as a model for use by practitioners seeking to culture a variety of demersal spawning fishes. This research indicates greater attention should be given to underrepresented stakeholder groups who are presently marginalized by current development trends in marine ornamental aquaculture. Additionally, negative feedback loops generated by environmental and socioeconomic relationships in the described systems suggest extreme caution and immediate action should be taken to preserve the roles and associated livelihoods of key stakeholder groups in the marine aquarium trade

Peer production of Open Hardware: Unfinished artifacts and architectures in the hackerspaces

The dissertation adopts the theoretical framework of peer production to investigate the phenomena of open collaboration in hacker clubs through two case studies of small scale electronic artefacts. A critique of current theories of peer production is developed from a Science and Technology Studies point of view, arguing for the primacy of social constructivism over technological determinist narratives about the role of ICTs in late capitalism in general and hacker culture in particular. Properties of disruptive novelty and spontaneous emergence routinely attributed to ICTs – and by extension to the peer production practices of hackers – are approached sceptically with a historically informed ethnographic method that concentrates on continuities and contexts.La tesis adopta el marco teórico de la producción entre iguales para investigar los fenómenos de colaboración abierta en los clubs de hackers, a través de dos estudios de caso sobre artefactos electrónicos de pequeña escala. Se desarrolla una crítica de las teorías actuales sobre la producción entre iguales desde el punto de vista de los Estudios de Ciencia y Tecnología, defendiendo la primacía de la visión constructivista social por encima de las narrativas deterministas tecnológicas en el papel de las TIC en el capitalismo tardío, en general, y en la cultura hacker en particular. Nociones como la novedad perturbadora y la aparición espontánea, atribuidas habitualmente a las TIC y, por extensión, a las prácticas de producción entre iguales de los hackers, se tratan con escepticismo mediante un método etnográfico históricamente informado, que se concentra en las continuidades y contextos.La tesi adopta el marc teòric de la producció entre iguals per investigar els fenòmens de col·laboració oberta als clubs de hackers, a través de dos estudis de cas sobre artefactes electrònics de petita escala. S’hi desenvolupa una crítica de les teories actuals sobre la producció entre iguals des del punt de vista dels Estudis de Ciència i Tecnologia, defensant la primacia de la visió constructivista social per sobre de les narratives deterministes tecnològiques en el paper de les TIC en el capitalisme tardà, en general, i en la cultura hacker en particular. Nocions com la novetat pertorbadora i l’aparició espontània, atribuïdes habitualment a les TIC i, per extensió, a les pràctiques de producció entre iguals dels hackers, es tracten amb escepticisme mitjançant un mètode etnogràfic històricament informat, que es concentra en les continuïtats i els contextos.Societat de la informació i el coneixemen