Knowledge Management (KM) and Monitoring & Evaluation (M&E) of government to government partnerships in sport management: A BRICS case of the PRC - South Africa relations in the Shandong - Western Cape partnership

Masters in Public Administration - MPAGovernment to Government (G2G) partnerships between countries in the BRICS partnerships have significantly increased and with it, the need for more effective strategic management and operational coordination but also for evidence-based decision-making. In this process, improved KM, as well as M&E of outcomes and impacts has become prominent and essential requirements for evidence-based decision-making. The Millennium Development Goals (MDGs) emphasise the need for a global partnership for development with a focus on a new development paradigm that emphasise results, partnership, coordination, and accountability (Picciotto, 2002:3). Subsequently, the 2030 Agenda for Sustainable Development further strengthened the importance of the global partnership in the implementation of the Sustainable Development Goals (SDGs), recognises that the implementation of the SDGs is a challenge for governments and therefore seeks to strengthen the global partnership by calling upon all stakeholders to take part in implementing the SDGs. In this context, the study investigated the need for knowledge management (KM) as well as Monitoring & Evaluation (M&E) systems in G2G partnerships such as the partnership of Shandong China (PRC) and the Western Cape Government (WCG) in South Africa. This study focused on the sport management aspects of such a partnership, although such systems may also be relevant to economic, tourism and other partnerships programmes. The research investigation focused on the relevance of KM and M&E systems in sport management on G2G partnerships, as well as the possible benefits of such systems. Readiness Assessments for the establishment of KM and M&E systems were conducted with respect to the Shandong -Western Cape Government (WCG) in PRC and South Africa. The research methodology consisted of a qualitative approach and a case study was developed of the Sport Exchange Programme (SEP) as a component of the partnership between Shandong PRC and Western Cape Government (WCG) South Africa. The research included a desktop study of primary documentation including the formal agreements, Memorandum of understanding (MoU), regulations and programme annual reports, semi-structured interviews with officials and public sector managers of both governments in PRC and South Africa, as well as focus group discussion, interviews with specialists and experts were also conducted

Towards an integrated model for citizen adoption of E-government services in developing countries: A Saudi Arabia case study

This paper considers the challenges that face the widespread adoption of E-government in developing countries, using Saudi Arabian our case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper presents an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption

Public-Private Partnerships for E-Government Services: Lessons from Malaysia

Implementation of e-government is seen as a tool to improve government service delivery to citizens, businesses and within government agencies. The benefits could be more transparency, greater convenience, less corruption, revenue growth and cost reduction. However, lack of financial resources, and low levels of skills and limited capacity of governments are some of the main obstacles faced in pursuance of e-government nationwide. The introduction of Public-Private Partnerships (PPP) is seen as a solution to overcome many of the obstacles and challenges faced by governments in realizing the objectives of e-government projects. PPP model is expected to increase opportunities for both the public and private sectors to serve their customers more effectively and efficiently. The main aim of this paper is to explore the need for PPP in e-government service delivery. This is done by discussing some success stories and looking at lessons learned by the Malaysian government to serve the stakeholders better in line with its vision and mission.- public-private partnership, information, communication, technology, e-government

Factors influencing interdepartmental information sharing practice in electronic government agencies

Electronic information sharing is a key to effective government.This study is conducted to investigate the factors influencing interdepartmental information sharing (IS) practice in electronic government (EG) agencies.Based on previous study and observation, the issues on electronic government and information sharing are highlighted and the influencing factors are identified. Three domains of factors that are considered in this study are individual, organizational and technological factors. This paper proposes the conceptual framework of interdepartmental information sharing for electronic government agencies in Malaysia

Electronic information sharing in local government authorities: Factors influencing the decision-making process

This is the post-print version of the final paper published in International Journal of Information Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Local Government Authorities (LGAs) are mainly characterised as information-intensive organisations. To satisfy their information requirements, effective information sharing within and among LGAs is necessary. Nevertheless, the dilemma of Inter-Organisational Information Sharing (IOIS) has been regarded as an inevitable issue for the public sector. Despite a decade of active research and practice, the field lacks a comprehensive framework to examine the factors influencing Electronic Information Sharing (EIS) among LGAs. The research presented in this paper contributes towards resolving this problem by developing a conceptual framework of factors influencing EIS in Government-to-Government (G2G) collaboration. By presenting this model, we attempt to clarify that EIS in LGAs is affected by a combination of environmental, organisational, business process, and technological factors and that it should not be scrutinised merely from a technical perspective. To validate the conceptual rationale, multiple case study based research strategy was selected. From an analysis of the empirical data from two case organisations, this paper exemplifies the importance (i.e. prioritisation) of these factors in influencing EIS by utilising the Analytical Hierarchy Process (AHP) technique. The intent herein is to offer LGA decision-makers with a systematic decision-making process in realising the importance (i.e. from most important to least important) of EIS influential factors. This systematic process will also assist LGA decision-makers in better interpreting EIS and its underlying problems. The research reported herein should be of interest to both academics and practitioners who are involved in IOIS, in general, and collaborative e-Government, in particular

Government-to-Government E-Government: A Case Study of a Federal Financial Program

The problem with the study of the concept of electronic government (e-Gov) is that scholars in the field have not adequately explored various dimensions ofthe concept. Literature on e-Gov is replete with works on the form of government to consumer e-Gov. Much less work had been done on the government to government (G2G) e-Gov. This qualitative case study was predicated on the concepts of intergovernmental relations and intergovernmental management, and it sought to fill the gap in the literature by providing a clear understanding of G2G e-Gov by exploring a federal program in the United States. The central research question determined how G2G e-Gov enhanced accountability, efficiency, and public service value. Data were collected using face to face and email interviews, documents, and archival data. Data were analyzed with a modified content analysis technique. Findings from the study indicated that improvements in communication, process, technology, and legislative proposals are linked to programmatic success in G2G e-Gov. The study has implications for social change as the knowledge of G2G e-Gov is useful to governments because of its emphasis on accountability, efficiency, collaboration, and information sharing. It also has the potential to assist public policy officials and academics to better understand the importance of G2G e-Gov for public service delivery, and help developing countries in their e-Gov implementations

Backend Challenges and Issues for Electronic Government

The term electronic government (also called e-government, or eGov) refers to multidisciplinary projects that are complex in nature. Since the beginning of the Internet revolution many countries have adopted e-government as a step toward enhancing the delivery of public or governmental services to citizens by what are called e-services. A typical request for a service is initiated and passes through an electronic service (“e-service”) portal, or a front office. The term front office application usually system can be defined as designates software seen and used directly by an end user. This software provides the capabilities needed to collect the user inputs and provides effective services. The main purpose of front end application in the egovernment is doing business with government easier by providing online access to a range of services. The user input or service request will be fulfilled by the back-office, which can be defined as the internal operations of an organization that that don’t interface with clients and citizens but can help manage and control users’ input and provide them the appropriate output. Although e-government has many benefits, including cost reduction, enhancing governmental organizations’ efficiency, assisting a government’s economic policy, and helping the environment by reducing air and noise pollutions, there are a variety of challenges which might be critical to successful implementation of an effective e-government system, like e-government design and development, users or targeted users, public organizations and citizens’ / customers’ readiness to use and implement the e-governments’ technologies, and finally security and infrastructure