Techniques for organizational memory information systems

The KnowMore project aims at providing active support to humans working on knowledge-intensive tasks. To this end the knowledge available in the modeled business processes or their incarnations in specific workflows shall be used to improve information handling. We present a representation formalism for knowledge-intensive tasks and the specification of its object-oriented realization. An operational semantics is sketched by specifying the basic functionality of the Knowledge Agent which works on the knowledge intensive task representation. The Knowledge Agent uses a meta-level description of all information sources available in the Organizational Memory. We discuss the main dimensions that such a description scheme must be designed along, namely information content, structure, and context. On top of relational database management systems, we basically realize deductive object- oriented modeling with a comfortable annotation facility. The concrete knowledge descriptions are obtained by configuring the generic formalism with ontologies which describe the required modeling dimensions. To support the access to documents, data, and formal knowledge in an Organizational Memory an integrated domain ontology and thesaurus is proposed which can be constructed semi-automatically by combining document-analysis and knowledge engineering methods. Thereby the costs for up-front knowledge engineering and the need to consult domain experts can be considerably reduced. We present an automatic thesaurus generation tool and show how it can be applied to build and enhance an integrated ontology /thesaurus. A first evaluation shows that the proposed method does indeed facilitate knowledge acquisition and maintenance of an organizational memory

Coping with Poorly Understood Domains: the Example of Internet Trust

The notion of trust, as required for secure operations over the Internet, is important for ascertaining the source of received messages. How can we measure the degree of trust in authenticating the source? Knowledge in the domain is not established, so knowledge engineering becomes knowledge generation rather than mere acquisition. Special techniques are required, and special features of KBS software become more important than in conventional domains. This paper generalizes from experience with Internet trust to discuss some techniques and software features that are important for poorly understood domains

Advanced Knowledge Technologies at the Midterm: Tools and Methods for the Semantic Web

The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.In a celebrated essay on the new electronic media, Marshall McLuhan wrote in 1962:Our private senses are not closed systems but are endlessly translated into each other in that experience which we call consciousness. Our extended senses, tools, technologies, through the ages, have been closed systems incapable of interplay or collective awareness. Now, in the electric age, the very instantaneous nature of co-existence among our technological instruments has created a crisis quite new in human history. Our extended faculties and senses now constitute a single field of experience which demands that they become collectively conscious. Our technologies, like our private senses, now demand an interplay and ratio that makes rational co-existence possible. As long as our technologies were as slow as the wheel or the alphabet or money, the fact that they were separate, closed systems was socially and psychically supportable. This is not true now when sight and sound and movement are simultaneous and global in extent. (McLuhan 1962, p.5, emphasis in original)Over forty years later, the seamless interplay that McLuhan demanded between our technologies is still barely visible. McLuhan’s predictions of the spread, and increased importance, of electronic media have of course been borne out, and the worlds of business, science and knowledge storage and transfer have been revolutionised. Yet the integration of electronic systems as open systems remains in its infancy.Advanced Knowledge Technologies (AKT) aims to address this problem, to create a view of knowledge and its management across its lifecycle, to research and create the services and technologies that such unification will require. Half way through its sixyear span, the results are beginning to come through, and this paper will explore some of the services, technologies and methodologies that have been developed. We hope to give a sense in this paper of the potential for the next three years, to discuss the insights and lessons learnt in the first phase of the project, to articulate the challenges and issues that remain.The WWW provided the original context that made the AKT approach to knowledge management (KM) possible. AKT was initially proposed in 1999, it brought together an interdisciplinary consortium with the technological breadth and complementarity to create the conditions for a unified approach to knowledge across its lifecycle. The combination of this expertise, and the time and space afforded the consortium by the IRC structure, suggested the opportunity for a concerted effort to develop an approach to advanced knowledge technologies, based on the WWW as a basic infrastructure.The technological context of AKT altered for the better in the short period between the development of the proposal and the beginning of the project itself with the development of the semantic web (SW), which foresaw much more intelligent manipulation and querying of knowledge. The opportunities that the SW provided for e.g., more intelligent retrieval, put AKT in the centre of information technology innovation and knowledge management services; the AKT skill set would clearly be central for the exploitation of those opportunities.The SW, as an extension of the WWW, provides an interesting set of constraints to the knowledge management services AKT tries to provide. As a medium for the semantically-informed coordination of information, it has suggested a number of ways in which the objectives of AKT can be achieved, most obviously through the provision of knowledge management services delivered over the web as opposed to the creation and provision of technologies to manage knowledge.AKT is working on the assumption that many web services will be developed and provided for users. The KM problem in the near future will be one of deciding which services are needed and of coordinating them. Many of these services will be largely or entirely legacies of the WWW, and so the capabilities of the services will vary. As well as providing useful KM services in their own right, AKT will be aiming to exploit this opportunity, by reasoning over services, brokering between them, and providing essential meta-services for SW knowledge service management.Ontologies will be a crucial tool for the SW. The AKT consortium brings a lot of expertise on ontologies together, and ontologies were always going to be a key part of the strategy. All kinds of knowledge sharing and transfer activities will be mediated by ontologies, and ontology management will be an important enabling task. Different applications will need to cope with inconsistent ontologies, or with the problems that will follow the automatic creation of ontologies (e.g. merging of pre-existing ontologies to create a third). Ontology mapping, and the elimination of conflicts of reference, will be important tasks. All of these issues are discussed along with our proposed technologies.Similarly, specifications of tasks will be used for the deployment of knowledge services over the SW, but in general it cannot be expected that in the medium term there will be standards for task (or service) specifications. The brokering metaservices that are envisaged will have to deal with this heterogeneity.The emerging picture of the SW is one of great opportunity but it will not be a wellordered, certain or consistent environment. It will comprise many repositories of legacy data, outdated and inconsistent stores, and requirements for common understandings across divergent formalisms. There is clearly a role for standards to play to bring much of this context together; AKT is playing a significant role in these efforts. But standards take time to emerge, they take political power to enforce, and they have been known to stifle innovation (in the short term). AKT is keen to understand the balance between principled inference and statistical processing of web content. Logical inference on the Web is tough. Complex queries using traditional AI inference methods bring most distributed computer systems to their knees. Do we set up semantically well-behaved areas of the Web? Is any part of the Web in which semantic hygiene prevails interesting enough to reason in? These and many other questions need to be addressed if we are to provide effective knowledge technologies for our content on the web

WebPicker: Knowledge Extraction from Web Resources

We show how information distributed in several web resources and represented in different restricted languages can be extracted from its original sources and transformed into a common knowledge model represented in XML using WebPicker. This information, which has been built to cover different needs and functionalities, can be later imported into WebODE, integrated, enriched and exported into different representation formats using WebODE specific modules. We show a case study in the e-commerce domain, using products and services standards from several organizations and/or joint initiatives of industrial and services companies, and a product catalogue from an e-commerce platform

Tools for producing formal specifications : a view of current architectures and future directions

During the last decade, one important contribution towards requirements engineering has been the advent of formal specification languages. They offer a well-defined notation that can improve consistency and avoid ambiguity in specifications. However, the process of obtaining formal specifications that are consistent with the requirements is itself a difficult activity. Hence various researchers are developing systems that aid the transition from informal to formal specifications. The kind of problems tackled and the contributions made by these proposed systems are very diverse. This paper brings these studies together to provide a vision for future architectures that aim to aid the transition from informal to formal specifications. The new architecture, which is based on the strengths of existing studies, tackles a number of key issues in requirements engineering such as identifying ambiguities, incompleteness, and reusability. The paper concludes with a discussion of the research problems that need to be addressed in order to realise the proposed architecture

Applying semantic web technologies to knowledge sharing in aerospace engineering

This paper details an integrated methodology to optimise Knowledge reuse and sharing, illustrated with a use case in the aeronautics domain. It uses Ontologies as a central modelling strategy for the Capture of Knowledge from legacy docu-ments via automated means, or directly in systems interfacing with Knowledge workers, via user-defined, web-based forms. The domain ontologies used for Knowledge Capture also guide the retrieval of the Knowledge extracted from the data using a Semantic Search System that provides support for multiple modalities during search. This approach has been applied and evaluated successfully within the aerospace domain, and is currently being extended for use in other domains on an increasingly large scale

Highly focused document retrieval in aerospace engineering : user interaction design and evaluation

Purpose – This paper seeks to describe the preliminary studies (on both users and data), the design and evaluation of the K-Search system for searching legacy documents in aerospace engineering. Real-world reports of jet engine maintenance challenge the current indexing practice, while real users’ tasks require retrieving the information in the proper context. K-Search is currently in use in Rolls-Royce plc and has evolved to include other tools for knowledge capture and management. Design/methodology/approach – Semantic Web techniques have been used to automatically extract information from the reports while maintaining the original context, allowing a more focused retrieval than with more traditional techniques. The paper combines semantic search with classical information retrieval to increase search effectiveness. An innovative user interface has been designed to take advantage of this hybrid search technique. The interface is designed to allow a flexible and personal approach to searching legacy data. Findings – The user evaluation showed that the system is effective and well received by users. It also shows that different people look at the same data in different ways and make different use of the same system depending on their individual needs, influenced by their job profile and personal attitude. Research limitations/implications – This study focuses on a specific case of an enterprise working in aerospace engineering. Although the findings are likely to be shared with other engineering domains (e.g. mechanical, electronic), the study does not expand the evaluation to different settings. Originality/value – The study shows how real context of use can provide new and unexpected challenges to researchers and how effective solutions can then be adopted and used in organizations.</p

Improving Knowledge Retrieval in Digital Libraries Applying Intelligent Techniques

Nowadays an enormous quantity of heterogeneous and distributed information is stored in the digital University. Exploring online collections to find knowledge relevant to a user’s interests is a challenging work. The artificial intelligence and Semantic Web provide a common framework that allows knowledge to be shared and reused in an efficient way. In this work we propose a comprehensive approach for discovering E-learning objects in large digital collections based on analysis of recorded semantic metadata in those objects and the application of expert system technologies. We have used Case Based-Reasoning methodology to develop a prototype for supporting efficient retrieval knowledge from online repositories. We suggest a conceptual architecture for a semantic search engine. OntoUS is a collaborative effort that proposes a new form of interaction between users and digital libraries, where the latter are adapted to users and their surroundings