Turning marketing promises into business value: The experience of an industrial SME

The article studies the value that businesses should have for their customers and shareholders. It explains how to develop such value to meet or exceed customer's expectations through the application of the promise framework. The promise model includes promises made to customers, promises kept, and promises that involve a synchronized effort from the whole firm to create and deliver value to customers

Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System

The improvement of governments’ efficiency has gained great importance and validity especially in the current times of economic downturn. E-Government constitutes the most contemporary techno-managerial proposition in the track of possible interventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real-life cases, the paper describes the conception and the realization of an IT artefact together with its methodological appeals aiming at improving information access and delivery and thus PAs’ decision making capacity. Our proposition constitutes a novel approach for managing users’ attention in knowledge intensive organizations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event-Condition-Action) rules with ontologies. The technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System

Development of an Integrated Governance Strategy for the Voluntary and Community Sector

This report on governance provides a framework for thinking about how policy makers, funders,regulators and advisers can all work with Board members and staff to enhance the effectiveness of nonprofit organisations. It was commissioned by the Active Community Unit (ACU) of the Home Office, in parallel with other reviews designed to improve the capacity of the voluntary and community sector, at a time when the sector plays an increasingly important role in the delivery of services using public funds. That role has recently been investigated in two Government reports, the Cross Cutting Review carried out by the Treasury, and the Strategy Unit review of charities and nonprofits. Our report proposes actions of three types: some that can be taken immediately, some that require further discussion with key interests, and some integration with the other ACU reviews. Taken together they provide the starting point for an evolving strategy to improve governance across the sector. We recommend ACU chairs a group charged with the responsibility for planning and implementing this. Our focus is on governance as 'the systems and processes concerned with ensuring the overall direction, supervision and accountability of an organisation'. This is often taken to mean the way that a Board, management committee or other governing body steers the overall development of an organisation, where day-to-day management is in the hands of staff or volunteers. Sometimes, of course, the committee and volunteers are the same. They – like all governing bodies – have to balance the interests of the organisation and those they are trying to serve, while being conscious of financial and legal responsibilities, and the requirements of funders and other supporters

Sanitation as a Business: Unclogging the Blockages

The first Unclogging the Blockages conference took place in Kampala, Uganda in February 2014 with the aim of putting on the table some of the major challenges facing the scale up of sustainable sanitation as well as collaborating towards innovaive soluions. This report summarizes the discussions and takeaway messages from the conference, including concrete action plans developed around a number of thematic areas. [KEY FINDINGS]Market based approaches are key to addressing some of the main barriers for scaling sustainable sanitation solutions. Participants came away with a much richer understanding of the principles and key tenets of sanitation as a business. A push for greater integration in sanitation programming between the housing, energy, business, health, and education sectors will allow for sustainable city and district-wide sanitation services.Unlocking finance for businesses and households and embedding monitoring within all work is critical. One interesting outcome of the group work was a suggestion to form a Global Sanitation Financing Alliance.Supporting sanitation businesses to be successful in the realities of the market requires on-the-ground, real time, market-focused technology development and R&D. A variety of these technologies were on display at the meeting

What Works at Scale? Distilling the Critical Success Factors for Scaling Up Rural Sanitation

This paper is based on the Knowledge Sharing Forum of the same name. It examines the conditions for success in sanitation programs and strategies that lead to robust implementation in various countries

A legacy handbook for innovation

Legacy Handbook reviewing emda's experience of innovation activity. Identifies key achievements and draws out lessons learned that may be relevant to successor bodies active in this area

A Hidden Resource: Household-led Rural Water Supply in Ethiopia

Self supply as a strategy for WASH is defined as "improvement to water supplies delivered largely or wholly through user investment usually at household level." The two research studies reported on in this paper examined self supply in rural Ethiopia, gaining insights on the performance of existing family wells, factors that affect the decision of families to build their own wells and the way they use them, and elements of the enabling environment that can be targeted to promote self supply

Review of EU, national and regional innovation drivers

A policy review of innovation drivers in support of the development of the Regional Innovation Strategy