Pattern Recognition and Clustering of Transient Pressure Signals for Burst Location

[EN] A large volume of the water produced for public supply is lost in the systems between sources and consumers. An important-in many cases the greatest-fraction of these losses are physical losses, mainly related to leaks and bursts in pipes and in consumer connections. Fast detection and location of bursts plays an important role in the design of operation strategies for water loss control, since this helps reduce the volume lost from the instant the event occurs until its effective repair (run time). The transient pressure signals caused by bursts contain important information about their location and magnitude, and stamp on any of these events a specific "hydraulic signature". The present work proposes and evaluates three methods to disaggregate transient signals, which are used afterwards to train artificial neural networks (ANNs) to identify burst locations and calculate the leaked flow. In addition, a clustering process is also used to group similar signals, and then train specific ANNs for each group, thus improving both the computational efficiency and the location accuracy. The proposed methods are applied to two real distribution networks, and the results show good accuracy in burst location and characterization.Manzi, D.; Brentan, BM.; Meirelles, G.; Izquierdo Sebastián, J.; Luvizotto Jr., E. (2019). Pattern Recognition and Clustering of Transient Pressure Signals for Burst Location. Water. 11(11):1-13. https://doi.org/10.3390/w11112279S1131111Creaco, E., & Walski, T. (2017). Economic Analysis of Pressure Control for Leakage and Pipe Burst Reduction. Journal of Water Resources Planning and Management, 143(12), 04017074. doi:10.1061/(asce)wr.1943-5452.0000846Campisano, A., Creaco, E., & Modica, C. (2010). RTC of Valves for Leakage Reduction in Water Supply Networks. Journal of Water Resources Planning and Management, 136(1), 138-141. doi:10.1061/(asce)0733-9496(2010)136:1(138)Campisano, A., Modica, C., Reitano, S., Ugarelli, R., & Bagherian, S. (2016). Field-Oriented Methodology for Real-Time Pressure Control to Reduce Leakage in Water Distribution Networks. Journal of Water Resources Planning and Management, 142(12), 04016057. doi:10.1061/(asce)wr.1943-5452.0000697Vítkovský, J. P., Simpson, A. R., & Lambert, M. F. (2000). Leak Detection and Calibration Using Transients and Genetic Algorithms. Journal of Water Resources Planning and Management, 126(4), 262-265. doi:10.1061/(asce)0733-9496(2000)126:4(262)Pérez, R., Puig, V., Pascual, J., Quevedo, J., Landeros, E., & Peralta, A. (2011). Methodology for leakage isolation using pressure sensitivity analysis in water distribution networks. Control Engineering Practice, 19(10), 1157-1167. doi:10.1016/j.conengprac.2011.06.004Jung, D., & Kim, J. (2017). Robust Meter Network for Water Distribution Pipe Burst Detection. Water, 9(11), 820. doi:10.3390/w9110820Colombo, A. F., Lee, P., & Karney, B. W. (2009). A selective literature review of transient-based leak detection methods. Journal of Hydro-environment Research, 2(4), 212-227. doi:10.1016/j.jher.2009.02.003Choi, D., Kim, S.-W., Choi, M.-A., & Geem, Z. (2016). Adaptive Kalman Filter Based on Adjustable Sampling Interval in Burst Detection for Water Distribution System. Water, 8(4), 142. doi:10.3390/w8040142Christodoulou, S. E., Kourti, E., & Agathokleous, A. (2016). Waterloss Detection in Water Distribution Networks using Wavelet Change-Point Detection. Water Resources Management, 31(3), 979-994. doi:10.1007/s11269-016-1558-5Guo, X., Yang, K., & Guo, Y. (2012). Leak detection in pipelines by exclusively frequency domain method. Science China Technological Sciences, 55(3), 743-752. doi:10.1007/s11431-011-4707-3Holloway, M. B., & Hanif Chaudhry, M. (1985). Stability and accuracy of waterhammer analysis. Advances in Water Resources, 8(3), 121-128. doi:10.1016/0309-1708(85)90052-1Sanz, G., Pérez, R., Kapelan, Z., & Savic, D. (2016). Leak Detection and Localization through Demand Components Calibration. Journal of Water Resources Planning and Management, 142(2), 04015057. doi:10.1061/(asce)wr.1943-5452.0000592Zhang, Q., Wu, Z. Y., Zhao, M., Qi, J., Huang, Y., & Zhao, H. (2016). Leakage Zone Identification in Large-Scale Water Distribution Systems Using Multiclass Support Vector Machines. Journal of Water Resources Planning and Management, 142(11), 04016042. doi:10.1061/(asce)wr.1943-5452.0000661Mounce, S. R., & Machell, J. (2006). Burst detection using hydraulic data from water distribution systems with artificial neural networks. Urban Water Journal, 3(1), 21-31. doi:10.1080/15730620600578538Covas, D., Ramos, H., & de Almeida, A. B. (2005). Standing Wave Difference Method for Leak Detection in Pipeline Systems. Journal of Hydraulic Engineering, 131(12), 1106-1116. doi:10.1061/(asce)0733-9429(2005)131:12(1106)Liggett, J. A., & Chen, L. (1994). Inverse Transient Analysis in Pipe Networks. Journal of Hydraulic Engineering, 120(8), 934-955. doi:10.1061/(asce)0733-9429(1994)120:8(934)Caputo, A. C., & Pelagagge, P. M. (2002). An inverse approach for piping networks monitoring. Journal of Loss Prevention in the Process Industries, 15(6), 497-505. doi:10.1016/s0950-4230(02)00036-0Van Zyl, J. E. (2014). Theoretical Modeling of Pressure and Leakage in Water Distribution Systems. Procedia Engineering, 89, 273-277. doi:10.1016/j.proeng.2014.11.187Izquierdo, J., & Iglesias, P. . (2004). Mathematical modelling of hydraulic transients in complex systems. Mathematical and Computer Modelling, 39(4-5), 529-540. doi:10.1016/s0895-7177(04)90524-9Lin, J., Keogh, E., Wei, L., & Lonardi, S. (2007). Experiencing SAX: a novel symbolic representation of time series. 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Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. Aydın Erdal, and Savrul Burcu Kilinç, 2014. The Relationship between Globalization and E-Commerce: Turkish Case, Procedia - Social and Behavioral Sciences 150 1267 – 1276 Bresolles Grégory, Durrieu François, Senecal Sylvain. 2014. A consumer typology based on e-service quality and e-satisfaction. Journal of Retailing and Consumer Services 21, 889–896 Brunn Peter, Jensen Martin, Skovgaard Jakob. 2002. e-Marketplaces: Crafting A Winning Strategy. European Management Journal Vol. 20, No. 3, pp. 286–298 Cunha. 2012. An E-marketplace of Healthcare and Social Care Services: the perceived interest. Procedia Technology 5, 959 – 966 Chi Hsin Kuang, Yeh Huery Ren, Yang Ya Ting. 2009. The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. The Journal of International Management Studies, Volume 4, Number 1 Chien Shu-Hua, Chen Ying-Hueih, Hsu Chin-Yen. 2012. Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan. Industrial Marketing Management 41, 460–468 Chircu Alina.M., Mahajan Vijay. 2006. Managing electronic commerce retail transaction costs for customer value. Decision Support Systems 42, 898– 914 D'ambra John, Ramburuth, Prem., & Vatanasakdakul, Savanid. 2010. IT Doesn't Fit! The Influence of Culture on B2B in Thailand. Journal of Global Information Technology Management (Ivy League Publishing). 10-38 Ghozali, Imam. 2006. Aplikasi Analisis Multivariate dengan Sess. Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponogoro ------------------. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS19, Badan Penerbit Universitas Diponegoro, Semarang. ------------------. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: UNDIP Goes Paulo, Tu Yanbin, Tung Y.Alex. 2013. Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay. Decision Support Systems 56, 247–258 Gunasekaran, A., Marri, H. B., McGaughey, R. E., & Nebhwani, M. D. 2002. E-Commerce and its impact on operations management. International Journal of Production Economics, 75,185–197. Hashemi Malayeri, B dan Bastani, F.2000. An introduction to the Internet and the World Wide Web, Part I, Journal of Medical Sciences, TarbiatModarres University, Summer 77, Issue 1, pp. 111. Ho Shu-Chun, and Kauffman Robert.J. 2010. Internet-based selling technology and e-commerce growth: a hybrid growth theory approach with cross-model inference. Inf Technol Manag, 12:409–429 Hong Ilyoo B. 2015. Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation. International Journal of Information Management 35, 322–336 Janita M.Soledad, and Miranda F.Javier. 2013. The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces. Industrial Marketing Management 42 814–823 Juntunen Mari, Juntunen Jouni, Juga Jari. 2010. Corporate brand equity and loyalty in B2B markets: A study amonglogistics service purchasers. Macmillan Publishers Ltd. Brand Management Vol. 18, 4/5, 300–311 Malhotra, Naresh, dan Birks, David, 2007. Marketing Research: An Applied Orientation 3rd Edition. London: Practice Hall Nam Janghyeon, Ekinci Yuksel, Whyatt Georgina. 2011. Brand Equity, Brand Loyalty and Consumer Satisfaction. Annals of Tourism Research, Vol. 38, No. 3, pp. 1009–1030 Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233. Pradiani, Theresia. 2014. Pengaruh Trait Competitiveness Terhadap Sales Performance (Studi Kasus di PT Allianz Life Indonesia). Jurnal JIBEKA, volume 8, 55 – 62. Rauyruen Papassapa, Miller Kenneth.E, Groth Markus. 2009. B2B services: linking service loyalty and brand equity, Journal of Service Marketing 23/3 175–186 Rayport, Jeffrey F and Jaworski, Bernard J. 2002. Introduction to E-commerce. Mcgraw Hill Rong Huang and Emine Sarigollu. 2011. How Brand Awareness Relates to Market Outcome, Brand Equity and the Marketing Mix. Journal of Business Research, vol.65, pp.92-99. S. Muylle, A. Basu, 2008. Online support for business processes by electronic intermediaries, Decision Support Systems 45 (4) 845–857. Savrul Mesut, Incekara Ahmet, Sener Sefer. 2014. The Potential of E-Commerce for SMEs in a Globalizing Business Environment, Procedia - Social and Behavioral Sciences 150 35 – 45 Sekaran, Uma, Bougie, Roger, 2010. Research methods for business: a skill building approach. Bandung: Alfabeta Severi Erfan, and Ling Kwek Choon. 2013. 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Improving Distributed Decision Making in Inventory Management: A Combined ABC-AHP Approach Supported by Teamwork

[EN] The need of organizations to ensure service levels that impact on customer satisfaction has required the design of collaborative processes among stakeholders involved in inventory decision making. The increase of quantity and variety of items, on the one hand, and demand and customer expectations, on the other hand, are transformed into a greater complexity in inventory management, requiring effective communication and agreements between the leaders of the logistics processes. Traditionally, decision making in inventory management was based on approaches conditioned only by cost or sales volume. These approaches must be overcome by others that consider multiple criteria, involving several areas of the companies and taking into account the opinions of the stakeholders involved in these decisions. Inventory management becomes part of a complex system that involves stakeholders from different areas of the company, where each agent has limited information and where the cooperation between such agents is key for the system's performance. In this paper, a distributed inventory control approach was used with the decisions allowing communication between the stakeholders and with a multicriteria group decision-making perspective. This work proposes a methodology that combines the analysis of the value chain and the AHP technique, in order to improve communication and the performance of the areas related to inventory management decision making. This methodology uses the areas of the value chain as a theoretical framework to identify the criteria necessary for the application of the AHP multicriteria group decision-making technique. These criteria were defined as indicators that measure the performance of the areas of the value chain related to inventory management and were used to classify ABC inventory of the products according to these selected criteria. Therefore, the methodology allows us to solve inventory management DDM based on multicriteria ABC classification and was validated in a Colombian company belonging to the graphic arts sector.Pérez Vergara, IG.; Arias Sánchez, JA.; Poveda Bautista, R.; Diego-Mas, JA. (2020). Improving Distributed Decision Making in Inventory Management: A Combined ABC-AHP Approach Supported by Teamwork. Complexity. 2020:1-13. https://doi.org/10.1155/2020/6758108S1132020Poveda-Bautista, R., Baptista, D. C., & García-Melón, M. (2012). Setting competitiveness indicators using BSC and ANP. International Journal of Production Research, 50(17), 4738-4752. doi:10.1080/00207543.2012.657964Castro Zuluaga, C. A., Velez Gallego, M. C., & Catro Urrego, J. A. (2011). 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Multicriteria Inventory ABC Classification in an Automobile Rubber Components Manufacturing Industry. Procedia CIRP, 17, 463-468. doi:10.1016/j.procir.2014.02.044Ramanathan, R. (2006). ABC inventory classification with multiple-criteria using weighted linear optimization. Computers & Operations Research, 33(3), 695-700. doi:10.1016/j.cor.2004.07.014Van Kampen, T. J., Akkerman, R., & Pieter van Donk, D. (2012). SKU classification: a literature review and conceptual framework. International Journal of Operations & Production Management, 32(7), 850-876. doi:10.1108/01443571211250112Flores, B. E., Olson, D. L., & Dorai, V. K. (1992). Management of multicriteria inventory classification. Mathematical and Computer Modelling, 16(12), 71-82. doi:10.1016/0895-7177(92)90021-cGajpal, P. P., Ganesh, L. S., & Rajendran, C. (1994). Criticality analysis of spare parts using the analytic hierarchy process. 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Multi-criteria ABC inventory classification with mixed quantitative and qualitative criteria. International Journal of Production Research, 52(3), 776-786. doi:10.1080/00207543.2013.838328Ishizaka, A., Pearman, C., & Nemery, P. (2012). AHPSort: an AHP-based method for sorting problems. International Journal of Production Research, 50(17), 4767-4784. doi:10.1080/00207543.2012.657966Yu, M.-C. (2011). Multi-criteria ABC analysis using artificial-intelligence-based classification techniques. Expert Systems with Applications, 38(4), 3416-3421. doi:10.1016/j.eswa.2010.08.127Tsai, C.-Y., & Yeh, S.-W. (2008). A multiple objective particle swarm optimization approach for inventory classification. International Journal of Production Economics, 114(2), 656-666. doi:10.1016/j.ijpe.2008.02.017Aydin Keskin, G., & Ozkan, C. (2013). Multiple Criteria ABC Analysis with FCM Clustering. Journal of Industrial Engineering, 2013, 1-7. doi:10.1155/2013/827274Lolli, F., Ishizaka, A., & Gamberini, R. (2014). New AHP-based approaches for multi-criteria inventory classification. International Journal of Production Economics, 156, 62-74. doi:10.1016/j.ijpe.2014.05.015Raja, A. M. L., Ai, T. J., & Astanti, R. D. (2016). A Clustering Classification of Spare Parts for Improving Inventory Policies. IOP Conference Series: Materials Science and Engineering, 114, 012075. doi:10.1088/1757-899x/114/1/012075Zowid, F. M., Babai, M. Z., Douissa, M. R., & Ducq, Y. (2019). Multi-criteria inventory ABC classification using Gaussian Mixture Model. IFAC-PapersOnLine, 52(13), 1925-1930. doi:10.1016/j.ifacol.2019.11.484Babai, M. Z., Ladhari, T., & Lajili, I. (2014). On the inventory performance of multi-criteria classification methods: empirical investigation. International Journal of Production Research, 53(1), 279-290. doi:10.1080/00207543.2014.952791Schneeweiss, C. (2003). Distributed decision making––a unified approach. 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Machine learning for multi-criteria inventory classification applied to intermittent demand. Production Planning & Control, 30(1), 76-89. doi:10.1080/09537287.2018.1525506Kartal, H., Oztekin, A., Gunasekaran, A., & Cebi, F. (2016). An integrated decision analytic framework of machine learning with multi-criteria decision making for multi-attribute inventory classification. Computers & Industrial Engineering, 101, 599-613. doi:10.1016/j.cie.2016.06.004López-Soto, D., Angel-Bello, F., Yacout, S., & Alvarez, A. (2017). A multi-start algorithm to design a multi-class classifier for a multi-criteria ABC inventory classification problem. Expert Systems with Applications, 81, 12-21. doi:10.1016/j.eswa.2017.02.048Dweiri, F., Kumar, S., Khan, S. A., & Jain, V. (2016). Designing an integrated AHP based decision support system for supplier selection in automotive industry. 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A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380. https://doi.org/10.22105/riej.2018.128170.1041Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17. https://doi.org/10.1080/13538320701272672Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541. https://doi.org/10.7763/JOEBM.2015.V3.242Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. https://doi.org/10.5281/zenodo.55618Kiruthiga, K. (2016). Major factors affecting the execution of total quality management in the construction industry in India. Journal of Chemical and Pharmaceutical Sciences, 9(2), E135-E140.Kumar, S., & Shanmuganathan, J. (2019). A structural relationship between TQM practices and organizational performance with reference to selected auto component manufacturing companies. International Journal of Management, 10(5). https://doi.org/10.34218/IJM.10.5.2019/009Kumar, U., Kumar, V., de Grosbois, D., & Choisne, F. (2009). Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence, 20(6), 603-616. https://doi.org/10.1080/14783360902924242Kuo, C. (2016). Effects of Total Quality Management Implementation and Supply Chain Management Capability on Customer Capital. The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia. TEM Journal, 5(3), 339-346. https://doi.org/10.18421/TEM53-14Morath, C., & Doluschitz, R. (2009). Total Quality Management in the food industry - Current situation and potential in Germany. Applied Studies In Agribusiness And Commerce, 3(3-4), 83-87. https://doi.org/10.19041/APSTRACT/2009/3-4/18Musenze, I.A., & Thomas, M.S. (2020). Development and validation of a total quality management model for Uganda's local governments. Cogent Business and Management, 7(1), 1-22. https://doi.org/10.1080/23311975.2020.1767996Neyestani, B., & Juanzon, J.B.P. (2016). Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries. IRA-International Journal of Technology & Engineering (ISSN 2455-4480), 5(2), 32. https://doi.org/10.21013/jte.v5.n2.p2Ngambi, M.T., & Nkemkiafu, A.G. (2015). The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. 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Suggested Indicators To Measure the Impact of Industry 4.0 on Total Quality Management. International Scientific Journal: Industry 4.0, 2(6), 298-301. https://stumejournals.com/journals/i4/2017/6/298/pdfSadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Laboratory Management Information Systems: Current Requirements and Future Perspectives, 2014, 996-1027. https://doi.org/10.1155/2014/537605Sainis, G., Haritos, G., Kriemadis, T., & Fowler, M. (2017). The quality journey for Greek SMEs and their financial performance. Production and Manufacturing Research, 5(1), 306-327. https://doi.org/10.1080/21693277.2017.1374891Santos, A.C. de S.G. dos, Carvalho, L.M., Souza, C.F. de, Reis, A. da C., & Freitag, A.E.B. (2019). Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, 16(1), 53-65. https://doi.org/10.14488/BJOPM.2019.v16.n1.a5Sari, & Firdaus, A. (2018). The Impact of Total Quality Management Implementation on Small and Medium Manufacturing Companies. Esensi: Jurnal Bisnis Dan Manajemen, 8(1), 67-78. https://doi.org/10.15408/ess.v8i1.5852Sila, I., & Walczak, S. (2017). Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning and Control, 28(5), 367-386. https://doi.org/10.1080/09537287.2017.1296598Sivalai, T., & Rojniruttikul, N. (2018). Determinants of the state railway of Thailand's (SRT) total quality management process: SEM analysis. Journal of International Studies, 11(2). https://doi.org/10.14254/2071-8330.2018/11-2/9Small, E.P., Ayyash, L., & Hamouri, K. Al. (2017). Benchmarking Performance of TQM Principals in Electrical Subcontracting in Dubai: A Case Study. Procedia Engineering, 196(June), 622-629. https://doi.org/10.1016/j.proeng.2017.08.050Sousa-Mendes, G.H. de, Gomes-Salgado, E., & Moro-Ferrari, B.E. (2016). Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP) Glauco. DYNA (Colombia), 83(197), 195-203. https://doi.org/10.15446/dyna.v83n197.52205Steiber, A., & Alänge, S. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc. Total Quality Management and Business Excellence, 24(1-2), 48-61. https://doi.org/10.1080/14783363.2012.733256Suarez-Barraza, M.F., & Ablanedo-Rosas, J.H. (2014). Total quality management principles: Implementation experience from Mexican organisations. Total Quality Management and Business Excellence, 25(5-6), 546-560. https://doi.org/10.1080/14783363.2013.867606Sukardi, R.A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. EJournal Administrasi Bisnis, 4(3), 758-772.Sukdeo, N., Pretorius, J.H., & Vermeulen, A. (2017). The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2017(OCT), 1133-1152.Sutrisno, T.F.C.W. (2019). Relationship between Total Quality Management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294. https://doi.org/10.21776/ub.jam.2019.017.02.11Sweis, R., Ismaeil, A., Obeidat, B., & Kanaan, R.K. (2019). Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), 7(3), 192-215. https://doi.org/10.25255/jbm.2019.7.3.192.215Talib, F., & Rahman, Z. (2015). 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Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs

[EN] Currently, the management of water networks is key to increase their sustainability. This fact implies that water managers have to develop tools that ease the decision-making process in order to improve the efficiency of irrigation networks, as well as their exploitation costs. The present research proposes a mathematical programming model to optimize the selection of the water sources and the volume over time in water networks, minimizing the operation costs as a function of the water demand and the reservoir capacity. The model, which is based on fuzzy methods, improves the evaluation performed by water managers when they have to decide about the acquisition of the water resources under uncertain costs. Different fuzzy solution approaches have been applied and assessed in terms of model complexity and computational efficiency, showing the solution accomplished for each one. A comparison between different methods was applied in a real water network, reaching a 20% total cost reduction for the best solution.Sanchis, R.; Díaz-Madroñero Boluda, FM.; López Jiménez, PA.; Pérez-Sánchez, M. (2019). Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs. Water. 11(12):1-22. https://doi.org/10.3390/w11122432S1221112Biswas, A. K. (2004). Integrated Water Resources Management: A Reassessment. Water International, 29(2), 248-256. doi:10.1080/02508060408691775Pahl-Wostl, C. (2006). Transitions towards adaptive management of water facing climate and global change. Water Resources Management, 21(1), 49-62. doi:10.1007/s11269-006-9040-4Wu, K., & Zhang, L. (2014). Progress in the Development of Environmental Risk Assessment as a Tool for the Decision-Making Process. Journal of Service Science and Management, 07(02), 131-143. doi:10.4236/jssm.2014.72011Hernández-Bedolla, J., Solera, A., Paredes-Arquiola, J., Pedro-Monzonís, M., Andreu, J., & Sánchez-Quispe, S. (2017). The Assessment of Sustainability Indexes and Climate Change Impacts on Integrated Water Resource Management. Water, 9(3), 213. doi:10.3390/w9030213Hunink, J., Simons, G., Suárez-Almiñana, S., Solera, A., Andreu, J., Giuliani, M., … Bastiaanssen, W. (2019). A Simplified Water Accounting Procedure to Assess Climate Change Impact on Water Resources for Agriculture across Different European River Basins. Water, 11(10), 1976. doi:10.3390/w11101976Pérez-Sánchez, M., Sánchez-Romero, F., Ramos, H., & López-Jiménez, P. (2016). Modeling Irrigation Networks for the Quantification of Potential Energy Recovering: A Case Study. Water, 8(6), 234. doi:10.3390/w8060234Corominas, J. (2010). Agua y energía en el riego, en la época de la sostenibilidad. Ingeniería del agua, 17(3). doi:10.4995/ia.2010.2977Romero, L., Pérez-Sánchez, M., & Amparo López-Jiménez, P. (2017). Improvement of sustainability indicators when traditional water management changes: a case study in Alicante (Spain). AIMS Environmental Science, 4(3), 502-522. doi:10.3934/environsci.2017.3.502Davies, E. G. R., & Simonovic, S. P. (2011). Global water resources modeling with an integrated model of the social–economic–environmental system. Advances in Water Resources, 34(6), 684-700. doi:10.1016/j.advwatres.2011.02.010ALCAMO, J., DÖLL, P., HENRICHS, T., KASPAR, F., LEHNER, B., RÖSCH, T., & SIEBERT, S. (2003). Development and testing of the WaterGAP 2 global model of water use and availability. Hydrological Sciences Journal, 48(3), 317-337. doi:10.1623/hysj.48.3.317.45290Sanchis, R., & Poler, R. (2019). Enterprise Resilience Assessment—A Quantitative Approach. Sustainability, 11(16), 4327. doi:10.3390/su11164327Rahaman, M. M., & Varis, O. (2005). Integrated water resources management: evolution, prospects and future challenges. Sustainability: Science, Practice and Policy, 1(1), 15-21. doi:10.1080/15487733.2005.11907961Markantonis, V., Reynaud, A., Karabulut, A., El Hajj, R., Altinbilek, D., Awad, I. M., … Bidoglio, G. (2019). Can the Implementation of the Water-Energy-Food Nexus Support Economic Growth in the Mediterranean Region? The Current Status and the Way Forward. Frontiers in Environmental Science, 7. doi:10.3389/fenvs.2019.00084Food and Agriculture Organization (FAO)www.fao.orgDirective 2000/60/EC of the European Parliament and of the Councilhttps://eur-lex.europa.eu/eli/dir/2000/60/ojNamany, S., Al-Ansari, T., & Govindan, R. (2019). Sustainable energy, water and food nexus systems: A focused review of decision-making tools for efficient resource management and governance. Journal of Cleaner Production, 225, 610-626. doi:10.1016/j.jclepro.2019.03.304Archibald, T. W., & Marshall, S. E. (2018). Review of Mathematical Programming Applications in Water Resource Management Under Uncertainty. Environmental Modeling & Assessment, 23(6), 753-777. doi:10.1007/s10666-018-9628-0Chen, S., Shao, D., Gu, W., Xu, B., Li, H., & Fang, L. (2017). An interval multistage water allocation model for crop different growth stages under inputs uncertainty. Agricultural Water Management, 186, 86-97. doi:10.1016/j.agwat.2017.03.001Xie, Y. L., Xia, D. H., Huang, G. H., Li, W., & Xu, Y. (2015). A multistage stochastic robust optimization model with fuzzy probability distribution for water supply management under uncertainty. Stochastic Environmental Research and Risk Assessment, 31(1), 125-143. doi:10.1007/s00477-015-1164-8Heumesser, C., Fuss, S., Szolgayová, J., Strauss, F., & Schmid, E. (2012). Investment in Irrigation Systems under Precipitation Uncertainty. Water Resources Management, 26(11), 3113-3137. doi:10.1007/s11269-012-0053-xPereira-Cardenal, S. J., Mo, B., Riegels, N. D., Arnbjerg-Nielsen, K., & Bauer-Gottwein, P. (2015). Optimization of Multipurpose Reservoir Systems Using Power Market Models. Journal of Water Resources Planning and Management, 141(8), 04014100. doi:10.1061/(asce)wr.1943-5452.0000500Kumari, S., & Mujumdar, P. P. (2017). Fuzzy Set–Based System Performance Evaluation of an Irrigation Reservoir System. Journal of Irrigation and Drainage Engineering, 143(5), 04017002. doi:10.1061/(asce)ir.1943-4774.0001155Jairaj, P. G., & Vedula, S. (2000). Water Resources Management, 14(6), 457-472. doi:10.1023/a:1011117918943Li, M., Guo, P., Singh, V. P., & Zhao, J. (2016). Irrigation Water Allocation Using an Inexact Two-Stage Quadratic Programming with Fuzzy Input under Climate Change. JAWRA Journal of the American Water Resources Association, 52(3), 667-684. doi:10.1111/1752-1688.12415Bozorg-Haddad, O., Malmir, M., Mohammad-Azari, S., & Loáiciga, H. A. (2016). Estimation of farmers’ willingness to pay for water in the agricultural sector. Agricultural Water Management, 177, 284-290. doi:10.1016/j.agwat.2016.08.011Raju, K. S., & Duckstein, L. (2003). Multiobjective fuzzy linear programming for sustainable irrigation planning: an Indian case study. Soft Computing - A Fusion of Foundations, Methodologies and Applications, 7(6), 412-418. doi:10.1007/s00500-002-0230-6Regulwar, D. G., & Gurav, J. B. (2012). Sustainable Irrigation Planning with Imprecise Parameters under Fuzzy Environment. Water Resources Management, 26(13), 3871-3892. doi:10.1007/s11269-012-0109-yMula, J., Poler, R., & Garcia-Sabater, J. P. (2008). Capacity and material requirement planning modelling by comparing deterministic and fuzzy models. International Journal of Production Research, 46(20), 5589-5606. doi:10.1080/00207540701413912Díaz-Madroñero, M., Mula, J., Jiménez, M., & Peidro, D. (2016). A rolling horizon approach for material requirement planning under fuzzy lead times. International Journal of Production Research, 55(8), 2197-2211. doi:10.1080/00207543.2016.1223382Mula, J., Poler, R., & Garcia, J. P. (2006). MRP with flexible constraints: A fuzzy mathematical programming approach. Fuzzy Sets and Systems, 157(1), 74-97. doi:10.1016/j.fss.2005.05.045Mula, J., Poler, R., & Garcia-Sabater, J. P. (2007). Material Requirement Planning with fuzzy constraints and fuzzy coefficients. Fuzzy Sets and Systems, 158(7), 783-793. doi:10.1016/j.fss.2006.11.003Díaz-Madroñero, M., Mula, J., & Jiménez, M. (2014). Fuzzy goal programming for material requirements planning under uncertainty and integrity conditions. International Journal of Production Research, 52(23), 6971-6988. doi:10.1080/00207543.2014.920115Pérez-Sánchez, M., Díaz-Madroñero, M., Díaz-Madroñero, D.-M., … Josefa, J. (2017). Mathematical Programming Model for Procurement Selection in Water Irrigation Systems. A Case Study. Journal of Engineering Science and Technology Review, 10(6), 154-162. doi:10.25103/jestr.106.19Herrera, F., & Verdegay, J. L. (1995). Three models of fuzzy integer linear programming. European Journal of Operational Research, 83(3), 581-593. doi:10.1016/0377-2217(93)e0338-xHerrera, F., & Verdegay, J. L. (1996). Fuzzy boolean programming problems with fuzzy costs: A general study. Fuzzy Sets and Systems, 81(1), 57-76. doi:10.1016/0165-0114(94)00324-6Alavidoost, M. H., Babazadeh, H., & Sayyari, S. T. (2016). An interactive fuzzy programming approach for bi-objective straight and U-shaped assembly line balancing problem. Applied Soft Computing, 40, 221-235. doi:10.1016/j.asoc.2015.11.025Torabi, S. A., & Hassini, E. (2008). An interactive possibilistic programming approach for multiple objective supply chain master planning. Fuzzy Sets and Systems, 159(2), 193-214. doi:10.1016/j.fss.2007.08.010Yager, R. R. (1981). A procedure for ordering fuzzy subsets of the unit interval. Information Sciences, 24(2), 143-161. doi:10.1016/0020-0255(81)90017-7Lai, Y.-J., & Hwang, C.-L. (1992). A new approach to some possibilistic linear programming problems. Fuzzy Sets and Systems, 49(2), 121-133. doi:10.1016/0165-0114(92)90318-xZimmermann, H.-J. (1978). Fuzzy programming and linear programming with several objective functions. Fuzzy Sets and Systems, 1(1), 45-55. doi:10.1016/0165-0114(78)90031-3Selim, H., & Ozkarahan, I. (2006). A supply chain distribution network design model: An interactive fuzzy goal programming-based solution approach. The International Journal of Advanced Manufacturing Technology, 36(3-4), 401-418. doi:10.1007/s00170-006-0842-6Bellman, R. E., & Zadeh, L. A. (1970). Decision-Making in a Fuzzy Environment. Management Science, 17(4), B-141-B-164. doi:10.1287/mnsc.17.4.b14

Application of fuzzy logic in performance management: a literature review

[EN] Performance management has become in a key success factor for any organization. Traditionally, performance management has focused uniquely in financial measures, mainly using quantitative measures, but two decades ago they were extended towards an integral view of the organization, appearing qualitative measures. This type of extended view and associated measures have a degree of uncertainty that needs to be bounded. One of the essential tools for uncertainty bounding is the fuzzy logic and, therefore,the main objective of this paper is the analysis of the literature about the application of fuzzy logic in performance measurement systems operating within uncertainty environments with the aim of categorizing, conceptualizing and classifying the works written so far. Finally, three categories are defined according to the different uses of fuzzy logic within performance management concluding that the most important application of fuzzy logic that counts with a higher number of studies is uncertainty bounding.Gurrea Montesinos, V.; Alfaro Saiz, JJ.; Rodríguez Rodríguez, R.; Verdecho Sáez, MJ. (2014). Application of fuzzy logic in performance management: a literature review. International Journal of Production Management and Engineering. 2(2):93-100. doi:10.4995/ijpme.2014.1859SWORD9310022Amini, S., & Jochem, R. (2011). A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes. 2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops. doi:10.1109/edocw.2011.25Ammar, S. & Wright, R. (1995), "A Fuzzy Logic Approach to Performance Evaluation". Uncertainty Modeling and Analysis, 1995, and Annual Conference of the North American Fuzzy Information Processing Society. Proceedings of ISUMA - NAFIPS '95., pp. 246 - 251Ammar, S., & Wright, R. (2000). Applying fuzzy-set theory to performance evaluation. Socio-Economic Planning Sciences, 34(4), 285-302. doi:10.1016/s0038-0121(00)00004-5Arango, M.D., Jaimes, W.A. & Zapata, J.A. (2010) "Gestion cadena de abastecimiento - Logistica con indicadores bajo incertidumbre, caso aplicado sector panificador palmira" Ciencia e Ingeniería Neogranadina, Vol. 20-1, pp. 97-115.Beheshti, H. M., & Lollar, J. G. (2008). Fuzzy logic and performance evaluation: discussion and application. International Journal of Productivity and Performance Management, 57(3), 237-246. doi:10.1108/17410400810857248Behrouzi, F., & Wong, K. Y. (2011). Lean performance evaluation of manufacturing systems: A dynamic and innovative approach. Procedia Computer Science, 3, 388-395. doi:10.1016/j.procs.2010.12.065Chan, T.S., Ql, H.J. (2003), "An innovative performance measurement method for supply chain management". Sup-ply Chain Management: An International Journal Volume 8 Number 3, pp. 209-223.Chan, F. T. S., Qi, H. J., Chan, H. K., Lau, H. C. W., & Ip, R. W. L. (2003). A conceptual model of performance measurement for supply chains. Management Decision, 41(7), 635-642. doi:10.1108/00251740310495568Chen, C.-T., Lin, C.-T., & Huang, S.-F. (2006). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289-301. doi:10.1016/j.ijpe.2005.03.009Cheng, S., Hsu, B., & Shu, M. (2007). Fuzzy testing and selecting better processes performance. Industrial Management & Data Systems, 107(6), 862-881. doi:10.1108/02635570710758761Ferreira, A., Azevedo,S. &Fazendeiro, P. (2012) "A Linguistic Approach to Supply Chain Performance Assessment". IEEE International Conference on Fuzzy Sistems, pp.1-5.Lau, H. C. W., Kai Pang, W., & Wong, C. W. Y. (2002). Methodology for monitoring supply chain performance: a fuzzy logic approach. Logistics Information Management, 15(4), 271-280. doi:10.1108/09576050210436110Lalmazloumian M. & Yew K., (2012), "A Review of Modelling Approaches for Supply Chain Planning Under Un-certainty". 9th International Conference on Service Systems and Service Management (ICSSSM), pp. 197-203.Liao, M.-Y., & Wu, C.-W. (2010). Evaluating process performance based on the incapability index for measurements with uncertainty. Expert Systems with Applications, 37(8), 5999-6006. doi:10.1016/j.eswa.2010.02.005Lu, C. & Wei li, X. (2006), "Supply Chain Modeling Using Fuzzy Sets and Possibility Theory in an Uncertain Envi-ronment". The Sixth World Congress on Intelligent Control and Automation, Vol.2, pp. 3608-3612.Mahnam, M., Yadollahpour, M. R., Famil-Dardashti, V., & Hejazi, S. R. (2009). Supply chain modeling in uncertain environment with bi-objective approach. Computers & Industrial Engineering, 56(4), 1535-1544. doi:10.1016/j.cie.2008.09.038Muñoz, M. J., Rivera, J. M., & Moneva, J. M. (2008). Evaluating sustainability in organisations with a fuzzy logic approach. Industrial Management & Data Systems, 108(6), 829-841. doi:10.1108/02635570810884030Olugu, E. U., & Wong, K. Y. (2012). An expert fuzzy rule-based system for closed-loop supply chain performance assessment in the automotive industry. Expert Systems with Applications, 39(1), 375-384. doi:10.1016/j.eswa.2011.07.026Tabrizi, B. H., & Razmi, J. (2013). Introducing a mixed-integer non-linear fuzzy model for risk management in designing supply chain networks. Journal of Manufacturing Systems, 32(2), 295-307. doi:10.1016/j.jmsy.2012.12.001Theeranuphattana, A., & Tang, J. C. S. (2007). A conceptual model of performance measurement for supply chains. Journal of Manufacturing Technology Management, 19(1), 125-148. doi:10.1108/17410380810843480Unahabhokha, C., Platts, K., & Hua Tan, K. (2007). Predictive performance measurement system. Benchmarking: An International Journal, 14(1), 77-91. doi:10.1108/14635770710730946Van der Vorst, J. G. A. J., & Beulens, A. J. M. (2002). Identifying sources of uncertainty to generate supply chain redesign strategies. International Journal of Physical Distribution & Logistics Management, 32(6), 409-430. doi:10.1108/09600030210437951Wei, C., Liou, T., & Lee, K. (2008). An ERP performance measurement framework using a fuzzy integral approach. Journal of Manufacturing Technology Management, 19(5), 607-626. doi:10.1108/17410380810877285Xu Xiao Xia, L., Ma, B. & Lim, R. (2008) "Supplier Performance Measurement in a Supply Chain". 6th IEEE Inter-national Conference on Industrial Informatics, pp. 877-881

On potential cognitive abilities in the machine kingdom

The final publication is available at Springer via http://dx.doi.org/10.1007/s11023-012-9299-6Animals, including humans, are usually judged on what they could become, rather than what they are. Many physical and cognitive abilities in the ‘animal kingdom’ are only acquired (to a given degree) when the subject reaches a certain stage of development, which can be accelerated or spoilt depending on how the environment, training or education is. The term ‘potential ability’ usually refers to how quick and likely the process of attaining the ability is. In principle, things should not be different for the ‘machine kingdom’. While machines can be characterised by a set of cognitive abilities, and measuring them is already a big challenge, known as ‘universal psychometrics’, a more informative, and yet more challenging, goal would be to also determine the potential cognitive abilities of a machine. In this paper we investigate the notion of potential cognitive ability for machines, focussing especially on universality and intelligence. We consider several machine characterisations (non-interactive and interactive) and give definitions for each case, considering permanent and temporal potentials. From these definitions, we analyse the relation between some potential abilities, we bring out the dependency on the environment distribution and we suggest some ideas about how potential abilities can be measured. Finally, we also analyse the potential of environments at different levels and briefly discuss whether machines should be designed to be intelligent or potentially intelligent.We thank the anonymous reviewers for their comments, which have helped to significantly improve this paper. This work was supported by the MEC-MINECO projects CONSOLIDER-INGENIO CSD2007-00022 and TIN 2010-21062-C02-02, GVA project PROMETEO/2008/051, the COST - European Cooperation in the field of Scientific and Technical Research IC0801 AT. Finally, we thank three pioneers ahead of their time(s). We thank Ray Solomonoff (1926-2009) and Chris Wallace (1933-2004) for all that they taught us, directly and indirectly. And, in his centenary year, we thank Alan Turing (1912-1954), with whom it perhaps all began.Hernández-Orallo, J.; Dowe, DL. (2013). On potential cognitive abilities in the machine kingdom. Minds and Machines. 23(2):179-210. https://doi.org/10.1007/s11023-012-9299-6S179210232Amari, S., Fujita, N., Shinomoto, S. (1992). Four types of learning curves. Neural Computation 4(4), 605–618.Aristotle (Translation, Introduction, and Commentary by Ross, W.D.) (1924). Aristotle’s Metaphysics. Oxford: Clarendon Press.Barmpalias, G. & Dowe, D. L. (2012). 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Forster (Eds), Handbook of the philosophy of science—Volume 7: Philosophy of statistics (pp. 901–982). Amsterdam: Elsevier.Dowe, D. L. & Hajek, A. R. (1997a). A computational extension to the turing test. Technical report #97/322, Dept Computer Science, Monash University, Melbourne, Australia, 9 pp, http://www.csse.monash.edu.au/publications/1997/tr-cs97-322-abs.html .Dowe, D. L. & Hajek, A. R. (1997b, September). A computational extension to the Turing Test. in Proceedings of the 4th conference of the Australasian Cognitive Science Society, University of Newcastle, NSW, Australia, 9 pp.Dowe, D. L. & Hajek, A. R. (1998, February). A non-behavioural, computational extension to the Turing Test. In: International conference on computational intelligence and multimedia applications (ICCIMA’98), Gippsland, Australia, pp 101–106.Dowe, D. L., Hernández-Orallo, J. (2012). IQ tests are not for machines, yet. Intelligence, 40(2), 77–81.Gallistel, C. R., Fairhurst, S., & Balsam, P. (2004). The learning curve: Implications of a quantitative analysis. In Proceedings of the National Academy of Sciences of the United States of America, 101(36), 13124–13131.Gardner, M. (1970). Mathematical games: The fantastic combinations of John Conway’s new solitaire game “life”. Scientific American, 223(4), 120–123.Goertzel, B. & Bugaj, S. V. (2009). AGI preschool: A framework for evaluating early-stage human-like AGIs. In Proceedings of the second international conference on artificial general intelligence (AGI-09), pp 31–36.Hernández-Orallo, J. (2000a). Beyond the Turing Test. Journal of Logic, Language & Information, 9(4), 447–466.Hernández-Orallo, J. (2000b). On the computational measurement of intelligence factors. In A. Meystel (Ed), Performance metrics for intelligent systems workshop (pp 1–8). Gaithersburg, MD: National Institute of Standards and Technology.Hernández-Orallo, J. (2010). On evaluating agent performance in a fixed period of time. In M. Hutter et al. (Eds.), Proceedings of 3rd international conference on artificial general intelligence (pp. 25–30). New York: Atlantis Press.Hernández-Orallo, J., & Dowe, D. L. (2010). Measuring universal intelligence: Towards an anytime intelligence test. Artificial Intelligence, 174(18), 1508–1539.Hernández-Orallo, J. & Dowe, D. L. (2011, April). Mammals, machines and mind games. Who’s the smartest?. The conversation, http://theconversation.edu.au/mammals-machines-and-mind-games-whos-the-smartest-566 .Hernández-Orallo J., Dowe D. L., España-Cubillo S., Hernández-Lloreda M. V., & Insa-Cabrera J. (2011). On more realistic environment distributions for defining, evaluating and developing intelligence. In: J. Schmidhuber, K. R. Thórisson, & M. Looks (Eds.), Artificial general intelligence 2011, volume 6830, LNAI series, pp. 82–91. New York: Springer.Hernández-Orallo, J., Dowe, D. L., & Hernández-Lloreda, M. V. (2012a, March). Measuring cognitive abilities of machines, humans and non-human animals in a unified way: towards universal psychometrics. Technical report 2012/267, Faculty of Information Technology, Clayton School of I.T., Monash University, Australia.Hernández-Orallo, J., Insa, J., Dowe, D. L., & Hibbard, B. (2012b). Turing tests with Turing machines. In A. Voronkov (Ed.), The Alan Turing centenary conference, Turing-100, Manchester, volume 10 of EPiC Series, pp 140–156.Hernández-Orallo, J., & Minaya-Collado, N. (1998). A formal definition of intelligence based on an intensional variant of Kolmogorov complexity. In Proceedings of the international symposium of engineering of intelligent systems (EIS’98) (pp 146–163). Switzerland: ICSC Press.Herrmann, E., Call, J., Hernández-Lloreda, M. V., Hare, B., & Tomasello, M. (2007). Humans have evolved specialized skills of social cognition: The cultural intelligence hypothesis. Science, 317(5843), 1360–1366.Herrmann, E., Hernández-Lloreda, M. 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Springer, New York.Kearns, M. & Singh, S. (2002). Near-optimal reinforcement learning in polynomial time. Machine Learning, 49(2), 209–232.Kolmogorov, A. N. (1965). Three approaches to the quantitative definition of information. Problems of Information Transmission, 1, 4–7.Legg, S. (2008, June). Machine super intelligence. Department of Informatics, University of Lugano.Legg, S. & Hutter, M. (2007). Universal intelligence: A definition of machine intelligence. Minds and Machines, 17(4), 391–444.Legg, S., & Veness, J. (2012). An approximation of the universal intelligence measure. In Proceedings of Solomonoff 85th memorial conference. New York: Springer.Levin, L. A. (1973). Universal sequential search problems. Problems of Information Transmission, 9(3), 265–266.Li, M., Vitányi, P. (2008). An introduction to Kolmogorov complexity and its applications (3rd ed). New York: Springer.Little, V. L., & Bailey, K. G. (1972). Potential intelligence or intelligence test potential? A question of empirical validity. Journal of Consulting and Clinical Psychology, 39(1), 168.Mahoney, M. V. (1999). Text compression as a test for artificial intelligence. In Proceedings of the national conference on artificial intelligence, AAAI (pp. 486–502). New Jersey: Wiley.Mahrer, A. R. (1958). Potential intelligence: A learning theory approach to description and clinical implication. The Journal of General Psychology, 59(1), 59–71.Oppy, G., & Dowe, D. L. (2011). The Turing Test. In E. N. Zalta (Ed.), Stanford encyclopedia of philosophy. Stanford University. http://plato.stanford.edu/entries/turing-test/ .Orseau, L. & Ring, M. (2011). Self-modification and mortality in artificial agents. In AGI: 4th conference on artificial general intelligence—Lecture Notes in Artificial Intelligence (LNAI), volume 6830, pages 1–10. Springer, New York.Ring, M. & Orseau, L. (2011). Delusion, survival, and intelligent agents. 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Sustainable Higher Education Development through Technology Enhanced Learning

[EN] Higher education is incorporating Information and Communication Technology (ICT) at a fast rate for different purposes. Scientific papers include within the concept of Technology Enhanced Learning (TEL) the myriad applications of information and communication technology, e-resources, and pedagogical approaches to the development of education. TEL¿s specific application to higher education is especially relevant for countries under rapid development for providing quick and sustainable access to quality education (UN sustainable development goal 4). This paper presents the research results of an online pedagogical experience in collaborative academic research for analyzing good practice in TEL-supported higher education development. The results are obtained through a pilot implementation providing curated data on TEL competency¿s development of faculty skills and analysis of developing sustainable higher education degrees through TEL cooperation, for capacity building. Given the increased volume and complexity of the knowledge to be delivered, and the exponential growth of the need for skilled workers in emerging economies, online training is the most effective way of delivering a sustainable higher education. The results of the PETRA Erasmus+ capacity-building project provides evidence of a successful implementation of a TEL-supported methodology for collaborative faculty development focused on future online degrees built collaboratively and applied locally.This research was co-funded by the European Commission through the Erasmus+ KA2 project "Promoting Excellence in Teaching and Learning in Azerbaijani Universities (PETRA)" project number 573630-EPP-1-2016-1-ES-EPPKA2-CBHE-JP.Orozco-Messana, J.; Martínez-Rubio, J.; Gonzálvez-Pons, AM. (2020). Sustainable Higher Education Development through Technology Enhanced Learning. Sustainability. 12(9):1-13. https://doi.org/10.3390/su12093600S113129Abdullah, F., & Ward, R. (2016). Developing a General Extended Technology Acceptance Model for E-Learning (GETAMEL) by analysing commonly used external factors. Computers in Human Behavior, 56, 238-256. doi:10.1016/j.chb.2015.11.036Becker, H. J., & Ravitz, J. (1999). The Influence of Computer and Internet Use on Teachers’ Pedagogical Practices and Perceptions. Journal of Research on Computing in Education, 31(4), 356-384. doi:10.1080/08886504.1999.10782260Mumford, S., & Dikilitaş, K. (2020). Pre-service language teachers reflection development through online interaction in a hybrid learning course. Computers & Education, 144, 103706. doi:10.1016/j.compedu.2019.103706Lee, D., Watson, S. L., & Watson, W. R. (2020). The Relationships Between Self-Efficacy, Task Value, and Self-Regulated Learning Strategies in Massive Open Online Courses. The International Review of Research in Open and Distributed Learning, 21(1), 23-39. doi:10.19173/irrodl.v20i5.4389Passey, D. (2019). Technology‐enhanced learning: Rethinking the term, the concept and its theoretical background. British Journal of Educational Technology, 50(3), 972-986. doi:10.1111/bjet.12783Lai, Y.-C., & Peng, L.-H. (2019). Effective Teaching and Activities of Excellent Teachers for the Sustainable Development of Higher Design Education. Sustainability, 12(1), 28. doi:10.3390/su12010028Lee, S., Lee, H., & Kim, T. (2018). A Study on the Instructor Role in Dealing with Mixed Contents: How It Affects Learner Satisfaction and Retention in e-Learning. Sustainability, 10(3), 850. doi:10.3390/su10030850“Continuous Improvement in Teaching Strategies through Lean Principles”. Teaching & Learning Symposium, University of Southern Indiana http://hdl.handle.net/20.500.12419/455The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. (2003). Journal of Management Information Systems, 19(4), 9-30. doi:10.1080/07421222.2003.11045748Goodman, J., Melkers, J., & Pallais, A. (2019). Can Online Delivery Increase Access to Education? Journal of Labor Economics, 37(1), 1-34. doi:10.1086/698895Alexander, J., Barcellona, M., McLachlan, S., & Sackley, C. (2019). Technology-enhanced learning in physiotherapy education: Student satisfaction and knowledge acquisition of entry-level students in the United Kingdom. Research in Learning Technology, 27(0). doi:10.25304/rlt.v27.2073How Can Adaptive Platforms Improve Student Learning Outcomes? A Case Study of Open Educational Resources and Adaptive Learning Platforms https://ssrn.com/abstract=3478134Sun, A., & Chen, X. (2016). Online Education and Its Effective Practice: A Research Review. Journal of Information Technology Education: Research, 15, 157-190. doi:10.28945/3502EU Commission https://ec.europa.eu/education/education-in-the-eu/digital-education-action-plan_enEssence Project https://husite.nl/essence/Orozco-Messana, J., de la Poza-Plaza, E., & Calabuig-Moreno, R. (2020). Experiences in Transdisciplinary Education for the Sustainable Development of the Built Environment, the ISAlab Workshop. Sustainability, 12(3), 1143. doi:10.3390/su12031143Kurilovas, E., & Kubilinskiene, S. (2020). Lithuanian case study on evaluating suitability, acceptance and use of IT tools by students – An example of applying Technology Enhanced Learning Research methods in Higher Education. Computers in Human Behavior, 107, 106274. doi:10.1016/j.chb.2020.10627

Sustainability and Kaizen: Business Model Trends in Healthcare

[EN] Kaizen, or continuous improvement, is a management tool that allows the identification of activities that have no value in the processes examined. This identification leads to the improvement of these processes within any organization and promotes economic and social sustainability, and to a lesser extent environmental sustainability. Kaizen, already widely and successfully employed in the industrial sector, is now being applied in the health sector. However, the health sector tends to publish only the results of how processes have been improved in finely focused areas and the resulting benefits. The majority of the benefits focus on time and cost reduction. In this study, the authors carried out a bibliometric analysis using the Scimat program, which maps the thematic evolution of Kaizen in the health sector and its relationship with sustainability, in order to promote the interest of the health sector for this type of process improvement. The findings confirm that the implementation of Kaizen is recent and constantly evolves and grows, and that it can help economic and social sustainability, and to a lesser extent environmental sustainability.Morell-Santandreu, O.; Santandreu Mascarell, C.; García Sabater, JJ. (2020). Sustainability and Kaizen: Business Model Trends in Healthcare. Sustainability. 12(24):1-28. https://doi.org/10.3390/su122410622S1281224Sepetis, A. (2019). Sustainable Health Care Management in the Greek Health Care Sector. Open Journal of Social Sciences, 07(12), 386-402. doi:10.4236/jss.2019.712030Sustainable Healthcare—Working towards the Paradigm Shift https://www.anhinternational.org/wp-content/uploads/old/files/100617SustainableHealthcare_White-Paper.pdfWeisz, U., Haas, W., Pelikan, J. M., & Schmied, H. (2011). Sustainable Hospitals: A Socio-Ecological Approach. GAIA - Ecological Perspectives for Science and Society, 20(3), 191-198. doi:10.14512/gaia.20.3.10McGain, F., & Naylor, C. (2014). 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