A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380. https://doi.org/10.22105/riej.2018.128170.1041Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17. https://doi.org/10.1080/13538320701272672Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541. https://doi.org/10.7763/JOEBM.2015.V3.242Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. 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The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). 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The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. 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Computational Determination of Air Valves Capacity Using CFD Techniques

[EN] The analysis of transient flow is necessary to design adequate protection systems that support the oscillations of pressure produced in the operation of motor elements and regulation. Air valves are generally used in pressurized water pipes to manage the air inside them. Under certain circumstances, they can be used as an indirect control mechanism of the hydraulic transient. Unfortunately, one of the major limitations is the reliability of information provided by manufacturers and vendors, which is why experimental trials are usually used to characterize such devices. The realization of these tests is not simple since they require an enormous volume of previously stored air to be used in such experiments. Additionally, the costs are expensive. Consequently, it is necessary to develop models that represent the behaviour of these devices. Although computational fluid dynamics (CFD) techniques cannot completely replace measurements, the amount of experimentation and the overall cost can be reduced significantly. This work approaches the characterization of air valves using CFD techniques, including some experimental tests to calibrate and validate the results. A mesh convergence analysis was made. The results show how the CFD models are an efficient alternative to represent the behavior of air valves during the entry and exit of air to the system, implying a better knowledge of the system to improve it.This research was funded by the Program Fondecyt Regular, grant number 1180660.García-Todolí, S.; Iglesias Rey, PL.; Mora Melia, D.; Martínez-Solano, FJ.; Fuertes-Miquel, VS. (2018). Computational Determination of Air Valves Capacity Using CFD Techniques. Water. 10(10):1-16. https://doi.org/10.3390/w10101433S1161010Liou, C. P., & Hunt, W. A. (1996). Filling of Pipelines with Undulating Elevation Profiles. Journal of Hydraulic Engineering, 122(10), 534-539. doi:10.1061/(asce)0733-9429(1996)122:10(534)Zhou, F., Hicks, F. E., & Steffler, P. M. (2002). Transient Flow in a Rapidly Filling Horizontal Pipe Containing Trapped Air. Journal of Hydraulic Engineering, 128(6), 625-634. doi:10.1061/(asce)0733-9429(2002)128:6(625)Laanearu, J., Annus, I., Koppel, T., Bergant, A., Vučković, S., Hou, Q., … van’t Westende, J. M. C. (2012). Emptying of Large-Scale Pipeline by Pressurized Air. Journal of Hydraulic Engineering, 138(12), 1090-1100. doi:10.1061/(asce)hy.1943-7900.0000631Apollonio, C., Balacco, G., Fontana, N., Giugni, M., Marini, G., & Piccinni, A. (2016). Hydraulic Transients Caused by Air Expulsion During Rapid Filling of Undulating Pipelines. Water, 8(1), 25. doi:10.3390/w8010025Zhou, F., Hicks, F. E., & Steffler, P. M. (2002). Observations of Air–Water Interaction in a Rapidly Filling Horizontal Pipe. Journal of Hydraulic Engineering, 128(6), 635-639. doi:10.1061/(asce)0733-9429(2002)128:6(635)Vasconcelos, J. G., Wright, S. J., & Roe, P. L. (2006). Improved Simulation of Flow Regime Transition in Sewers: Two-Component Pressure Approach. Journal of Hydraulic Engineering, 132(6), 553-562. doi:10.1061/(asce)0733-9429(2006)132:6(553)Li, J., & McCorquodale, A. (1999). Modeling Mixed Flow in Storm Sewers. Journal of Hydraulic Engineering, 125(11), 1170-1180. doi:10.1061/(asce)0733-9429(1999)125:11(1170)Ramezani, L., Karney, B., & Malekpour, A. (2015). The Challenge of Air Valves: A Selective Critical Literature Review. Journal of Water Resources Planning and Management, 141(10), 04015017. doi:10.1061/(asce)wr.1943-5452.0000530Stephenson, D. (1997). Effects of Air Valves and Pipework on Water Hammer Pressures. Journal of Transportation Engineering, 123(2), 101-106. doi:10.1061/(asce)0733-947x(1997)123:2(101)Bianchi, A., Mambretti, S., & Pianta, P. (2007). Practical Formulas for the Dimensioning of Air Valves. Journal of Hydraulic Engineering, 133(10), 1177-1180. doi:10.1061/(asce)0733-9429(2007)133:10(1177)De Martino, G., Fontana, N., & Giugni, M. (2008). Transient Flow Caused by Air Expulsion through an Orifice. Journal of Hydraulic Engineering, 134(9), 1395-1399. doi:10.1061/(asce)0733-9429(2008)134:9(1395)Bhosekar, V. V., Jothiprakash, V., & Deolalikar, P. B. (2012). Orifice Spillway Aerator: Hydraulic Design. Journal of Hydraulic Engineering, 138(6), 563-572. doi:10.1061/(asce)hy.1943-7900.0000548Iglesias-Rey, P. L., Fuertes-Miquel, V. S., García-Mares, F. J., & Martínez-Solano, J. J. (2014). Comparative Study of Intake and Exhaust Air Flows of Different Commercial Air Valves. Procedia Engineering, 89, 1412-1419. doi:10.1016/j.proeng.2014.11.467Martins, N. M. C., Soares, A. K., Ramos, H. M., & Covas, D. I. C. (2016). CFD modeling of transient flow in pressurized pipes. Computers & Fluids, 126, 129-140. doi:10.1016/j.compfluid.2015.12.002Zhou, L., Liu, D., & Ou, C. (2011). Simulation of Flow Transients in a Water Filling Pipe Containing Entrapped Air Pocket with VOF Model. Engineering Applications of Computational Fluid Mechanics, 5(1), 127-140. doi:10.1080/19942060.2011.11015357Davis, J. A., & Stewart, M. (2002). Predicting Globe Control Valve Performance—Part I: CFD Modeling. Journal of Fluids Engineering, 124(3), 772-777. doi:10.1115/1.1490108Stephens, D., Johnson, M. C., & Sharp, Z. B. (2012). Design Considerations for Fixed-Cone Valve with Baffled Hood. Journal of Hydraulic Engineering, 138(2), 204-209. doi:10.1061/(asce)hy.1943-7900.0000496Romero-Gomez, P., Ho, C. K., & Choi, C. Y. (2008). Mixing at Cross Junctions in Water Distribution Systems. I: Numerical Study. Journal of Water Resources Planning and Management, 134(3), 285-294. doi:10.1061/(asce)0733-9496(2008)134:3(285)Austin, R. G., Waanders, B. van B., McKenna, S., & Choi, C. Y. (2008). Mixing at Cross Junctions in Water Distribution Systems. II: Experimental Study. Journal of Water Resources Planning and Management, 134(3), 295-302. doi:10.1061/(asce)0733-9496(2008)134:3(295)Ho, C. K. (2008). Solute Mixing Models for Water-Distribution Pipe Networks. Journal of Hydraulic Engineering, 134(9), 1236-1244. doi:10.1061/(asce)0733-9429(2008)134:9(1236)Huang, J., Weber, L. J., & Lai, Y. G. (2002). Three-Dimensional Numerical Study of Flows in Open-Channel Junctions. Journal of Hydraulic Engineering, 128(3), 268-280. doi:10.1061/(asce)0733-9429(2002)128:3(268)Weber, L. J., Schumate, E. D., & Mawer, N. (2001). Experiments on Flow at a 90° Open-Channel Junction. Journal of Hydraulic Engineering, 127(5), 340-350. doi:10.1061/(asce)0733-9429(2001)127:5(340)Chanel, P. G., & Doering, J. C. (2008). Assessment of spillway modeling using computational fluid dynamics. Canadian Journal of Civil Engineering, 35(12), 1481-1485. doi:10.1139/l08-094Li, S., Cain, S., Wosnik, M., Miller, C., Kocahan, H., & Wyckoff, R. (2011). Numerical Modeling of Probable Maximum Flood Flowing through a System of Spillways. Journal of Hydraulic Engineering, 137(1), 66-74. doi:10.1061/(asce)hy.1943-7900.0000279Castillo, L., García, J., & Carrillo, J. (2017). Influence of Rack Slope and Approaching Conditions in Bottom Intake Systems. Water, 9(1), 65. doi:10.3390/w9010065Regueiro-Picallo, M., Naves, J., Anta, J., Puertas, J., & Suárez, J. (2016). Experimental and Numerical Analysis of Egg-Shaped Sewer Pipes Flow Performance. Water, 8(12), 587. doi:10.3390/w812058

On potential cognitive abilities in the machine kingdom

The final publication is available at Springer via http://dx.doi.org/10.1007/s11023-012-9299-6Animals, including humans, are usually judged on what they could become, rather than what they are. Many physical and cognitive abilities in the ‘animal kingdom’ are only acquired (to a given degree) when the subject reaches a certain stage of development, which can be accelerated or spoilt depending on how the environment, training or education is. The term ‘potential ability’ usually refers to how quick and likely the process of attaining the ability is. In principle, things should not be different for the ‘machine kingdom’. While machines can be characterised by a set of cognitive abilities, and measuring them is already a big challenge, known as ‘universal psychometrics’, a more informative, and yet more challenging, goal would be to also determine the potential cognitive abilities of a machine. In this paper we investigate the notion of potential cognitive ability for machines, focussing especially on universality and intelligence. We consider several machine characterisations (non-interactive and interactive) and give definitions for each case, considering permanent and temporal potentials. From these definitions, we analyse the relation between some potential abilities, we bring out the dependency on the environment distribution and we suggest some ideas about how potential abilities can be measured. Finally, we also analyse the potential of environments at different levels and briefly discuss whether machines should be designed to be intelligent or potentially intelligent.We thank the anonymous reviewers for their comments, which have helped to significantly improve this paper. This work was supported by the MEC-MINECO projects CONSOLIDER-INGENIO CSD2007-00022 and TIN 2010-21062-C02-02, GVA project PROMETEO/2008/051, the COST - European Cooperation in the field of Scientific and Technical Research IC0801 AT. Finally, we thank three pioneers ahead of their time(s). We thank Ray Solomonoff (1926-2009) and Chris Wallace (1933-2004) for all that they taught us, directly and indirectly. And, in his centenary year, we thank Alan Turing (1912-1954), with whom it perhaps all began.Hernández-Orallo, J.; Dowe, DL. (2013). On potential cognitive abilities in the machine kingdom. Minds and Machines. 23(2):179-210. https://doi.org/10.1007/s11023-012-9299-6S179210232Amari, S., Fujita, N., Shinomoto, S. (1992). Four types of learning curves. Neural Computation 4(4), 605–618.Aristotle (Translation, Introduction, and Commentary by Ross, W.D.) (1924). Aristotle’s Metaphysics. Oxford: Clarendon Press.Barmpalias, G. & Dowe, D. L. (2012). Universality probability of a prefix-free machine. Philosophical transactions of the Royal Society A [Mathematical, Physical and Engineering Sciences] (Phil Trans A), Theme Issue ‘The foundations of computation, physics and mentality: The Turing legacy’ compiled and edited by Barry Cooper and Samson Abramsky, 370, pp 3488–3511.Chaitin, G. J. (1966). On the length of programs for computing finite sequences. Journal of the Association for Computing Machinery, 13, 547–569.Chaitin, G. J. (1975). A theory of program size formally identical to information theory. Journal of the ACM (JACM), 22(3), 329–340.Dowe, D. L. (2008, September). Foreword re C. S. Wallace. Computer Journal, 51(5):523–560, Christopher Stewart WALLACE (1933–2004) memorial special issue.Dowe, D. L. (2011). MML, hybrid Bayesian network graphical models, statistical consistency, invariance and uniqueness. In: P. S. Bandyopadhyay, M. R. 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Sustainability and Kaizen: Business Model Trends in Healthcare

[EN] Kaizen, or continuous improvement, is a management tool that allows the identification of activities that have no value in the processes examined. This identification leads to the improvement of these processes within any organization and promotes economic and social sustainability, and to a lesser extent environmental sustainability. Kaizen, already widely and successfully employed in the industrial sector, is now being applied in the health sector. However, the health sector tends to publish only the results of how processes have been improved in finely focused areas and the resulting benefits. The majority of the benefits focus on time and cost reduction. In this study, the authors carried out a bibliometric analysis using the Scimat program, which maps the thematic evolution of Kaizen in the health sector and its relationship with sustainability, in order to promote the interest of the health sector for this type of process improvement. The findings confirm that the implementation of Kaizen is recent and constantly evolves and grows, and that it can help economic and social sustainability, and to a lesser extent environmental sustainability.Morell-Santandreu, O.; Santandreu Mascarell, C.; García Sabater, JJ. (2020). Sustainability and Kaizen: Business Model Trends in Healthcare. Sustainability. 12(24):1-28. https://doi.org/10.3390/su122410622S1281224Sepetis, A. (2019). Sustainable Health Care Management in the Greek Health Care Sector. Open Journal of Social Sciences, 07(12), 386-402. doi:10.4236/jss.2019.712030Sustainable Healthcare—Working towards the Paradigm Shift https://www.anhinternational.org/wp-content/uploads/old/files/100617SustainableHealthcare_White-Paper.pdfWeisz, U., Haas, W., Pelikan, J. M., & Schmied, H. (2011). Sustainable Hospitals: A Socio-Ecological Approach. GAIA - Ecological Perspectives for Science and Society, 20(3), 191-198. doi:10.14512/gaia.20.3.10McGain, F., & Naylor, C. (2014). Environmental sustainability in hospitals – a systematic review and research agenda. Journal of Health Services Research & Policy, 19(4), 245-252. doi:10.1177/1355819614534836D’Andreamatteo, A., Ianni, L., Lega, F., & Sargiacomo, M. (2015). Lean in healthcare: A comprehensive review. Health Policy, 119(9), 1197-1209. doi:10.1016/j.healthpol.2015.02.002Norazlan, A. N. I., Habidin, N. F., Roslan, M. H., & Zainudin, M. Z. (2014). Investigation of kaizen blitz and sustainable performance for Malaysian healthcare industry. International Journal of Quality and Innovation, 2(3/4), 272. doi:10.1504/ijqi.2014.066381Patient Safety in Developing and Transitional Countries 2012 www.who.int/patientsafety/research/emro_afro_report.pdfElmontsri, M., Almashrafi, A., Banarsee, R., & Majeed, A. (2017). Status of patient safety culture in Arab countries: a systematic review. BMJ Open, 7(2), e013487. doi:10.1136/bmjopen-2016-013487Paul Brunet, A., & New, S. (2003). Kaizenin Japan: an empirical study. International Journal of Operations & Production Management, 23(12), 1426-1446. doi:10.1108/01443570310506704Ferreira, D. M. C., & Saurin, T. A. (2019). A complexity theory perspective of kaizen: a study in healthcare. Production Planning & Control, 30(16), 1337-1353. doi:10.1080/09537287.2019.1615649Chahal, H., & Fayza, N. A. (2016). An exploratory study on kaizen muda and organisational sustainability: patients’ perspective. International Journal of Lean Enterprise Research, 2(1), 81. doi:10.1504/ijler.2016.078249Ishijima, H., Nishikido, K., Teshima, M., Nishikawa, S., & Gawad, E. A. (2019). Introducing the «5S-KAIZEN-TQM» approach into public hospitals in Egypt. International Journal of Health Care Quality Assurance, 33(1), 89-109. doi:10.1108/ijhcqa-06-2018-0143Mazzocato, P., Stenfors-Hayes, T., von Thiele Schwarz, U., Hasson, H., & Nyström, M. E. (2016). Kaizen practice in healthcare: a qualitative analysis of hospital employees’ suggestions for improvement. BMJ Open, 6(7), e012256. doi:10.1136/bmjopen-2016-012256Gowen, C. R., McFadden, K. L., & Settaluri, S. (2012). Contrasting continuous quality improvement, Six Sigma, and lean management for enhanced outcomes in US hospitals. American Journal of Business, 27(2), 133-153. doi:10.1108/19355181211274442Grove, A. L., Meredith, J. O., MacIntyre, M., Angelis, J., & Neailey, K. (2010). UK health visiting: challenges faced during lean implementation. Leadership in Health Services, 23(3), 204-218. doi:10.1108/17511871011061037Ho, S. K. M. (2010). Integrated lean TQM model for global sustainability and competitiveness. The TQM Journal, 22(2), 143+-158. doi:10.1108/17542731011024264DelliFraine, J. L., Langabeer, J. R., & Nembhard, I. M. (2010). Assessing the Evidence of Six Sigma and Lean in the Health Care Industry. Quality Management in Health Care, 19(3), 211-225. doi:10.1097/qmh.0b013e3181eb140eSouza, J. P. E., & Alves, J. M. (2018). Lean-integrated management system: A model for sustainability improvement. Journal of Cleaner Production, 172, 2667-2682. doi:10.1016/j.jclepro.2017.11.144Costa, L. B. M., & Godinho Filho, M. (2016). Lean healthcare: review, classification and analysis of literature. Production Planning & Control, 27(10), 823-836. doi:10.1080/09537287.2016.1143131Costa, D. G. da, Pasin, S. S., Magalhães, A. M. M. de, Moura, G. M. S. S. de, Rosso, C. B., & Saurin, T. A. (2018). Analysis of the preparation and administration of medications in the hospital context based on Lean thinking. Escola Anna Nery, 22(4). doi:10.1590/2177-9465-ean-2017-0402Van Aken, J., Chandrasekaran, A., & Halman, J. (2016). Conducting and publishing design science research. Journal of Operations Management, 47-48(1), 1-8. doi:10.1016/j.jom.2016.06.004Glover, W. J., Farris, J. A., Van Aken, E. M., & Doolen, T. L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics, 132(2), 197-213. doi:10.1016/j.ijpe.2011.04.005Glover, W. J., Liu, W., Farris, J. A., & Van Aken, E. M. (2013). Characteristics of established kaizen event programs: an empirical study. International Journal of Operations & Production Management, 33(9), 1166-1201. doi:10.1108/ijopm-03-2011-0119Aij, K. H., & Rapsaniotis, S. (2017). Leadership requirements for Lean versus servant leadership in health care: a systematic review of the literature. Journal of Healthcare Leadership, Volume 9, 1-14. doi:10.2147/jhl.s120166Garcia, S., Cintra, Y., Torres, R. de C. S. R., & Lima, F. G. (2016). Corporate sustainability management: a proposed multi-criteria model to support balanced decision-making. Journal of Cleaner Production, 136, 181-196. doi:10.1016/j.jclepro.2016.01.110The Sustainability Yearbook 2014 https://www.p-plus.nl/resources/articlefiles/SustainabilityYearbook2014.pdfRebelo, M. F., Santos, G., & Silva, R. (2016). Integration of management systems: towards a sustained success and development of organizations. Journal of Cleaner Production, 127, 96-111. doi:10.1016/j.jclepro.2016.04.011Cobo, M. J., López-Herrera, A. G., Herrera-Viedma, E., & Herrera, F. (2011). An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field. Journal of Informetrics, 5(1), 146-166. doi:10.1016/j.joi.2010.10.002Cobo, M. J., López-Herrera, A. G., Herrera-Viedma, E., & Herrera, F. (2012). SciMAT: A new science mapping analysis software tool. Journal of the American Society for Information Science and Technology, 63(8), 1609-1630. doi:10.1002/asi.22688Martínez-Jurado, P. J., & Moyano-Fuentes, J. (2014). Lean Management, Supply Chain Management and Sustainability: A Literature Review. Journal of Cleaner Production, 85, 134-150. doi:10.1016/j.jclepro.2013.09.042López-Robles, J.-R., Guallar, J., Otegi-Olaso, J.-R., & Gamboa-Rosales, N.-K. (2019). El profesional de la información (EPI): Bibliometric and thematic analysis (2006-2017). El Profesional de la Información, 28(4). doi:10.3145/epi.2019.jul.17WOS Database Available from the Spanish Foundation for Science and Technology https://www.recursoscientificos.fecyt.es/Fundación Española para la Ciencia y la Tecnología (FECYT) www.fecyt.esJiménez-García, M., Ruiz-Chico, J., Peña-Sánchez, A. R., & López-Sánchez, J. A. (2020). A Bibliometric Analysis of Sports Tourism and Sustainability (2002–2019). Sustainability, 12(7), 2840. doi:10.3390/su12072840Chiarini, A., Baccarani, C., & Mascherpa, V. (2018). Lean production, Toyota Production System and Kaizen philosophy. The TQM Journal, 30(4), 425-438. doi:10.1108/tqm-12-2017-0178Garcia, J. A. M., Sabater, J. J. G., & Bonavia, T. (2009). The impact of Kaizen Events on improving the performance of automotive components’ first-tier suppliers. 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Toward some operational principles of sustainable development. Ecological Economics, 2(1), 1-6. doi:10.1016/0921-8009(90)90010-

Organizational Excellence in Palestinian Universities of Gaza Strip

The research aims to identify the organizational excellence in Palestinian universities of Gaza Strip, from the perspective of senior management. The questionnaires were distributed the top senior management in the Palestinian universities, and the study population was (344) employees in senior management in Palestinian universities. A stratified random sample were selected from of employees in the Palestinian universities consist of (182) employees at return rate of (69.2%). SPSS program for analyzing and processing the data was used. The study reached the following results: the senior management agrees largely on the importance of the axis of "Leadership Excellence" and "Excellence service sectors". The senior management agrees moderately about the importance of the axis of the “Knowledge excellence". The study showed that there is a weakness in the employment of scientific research to serve the community, there is weakness in the follow-up of the universities management for the performance of their graduates in the institutions in which they work. Senior management agrees on the importance of the "Organizational Excellence" moderately. The recommendations of study includes: the need to develop principles and fair criteria for the selection of the best candidates for the university and university leaders based on specialization, competence, experience, skills, integrity and not on the basis of favoritism

Aligning operational and corporate goals: a case study in cultivating a whole-of-business approach using a supply chain simulation game

This paper outlines the development and use of an interactive computer-based supply chain game to facilitate the alignment of disconnected operational and corporate goals. A multi-enterprise internal cattle supply chain was simulated targeting the operational property managers and the overall impacts of their decision making on corporate goals A three stage multidisciplinary approach was used. A case study based financial analysis was undertaken across the internal cattle supply chain, a participative action research component (developing the game to simulate the flow of product and associated decisions and financial transactions through the internal supply chain of the company for different operational scenarios using measurable and familiar operational and financial criteria as tracking tools), and a qualitative analysis of organisational learning through player debriefing following playing the game. Evaluation of the managers' learning around the need for a change in general practice to address goal incongruence was positive evidenced by changes in practice and the game regarded by the users as a useful form of organisational training. The game provided property managers with practical insights into the strategic implications of their enterprise level decisions on the internal supply chain and on overall corporate performance. The game is unique and is a tool that can be used to help address an endemic problem across multi-enterprise industries in the agrifood sector in Australia

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Interoperability, Trust Based Information Sharing Protocol and Security: Digital Government Key Issues

Improved interoperability between public and private organizations is of key significance to make digital government newest triumphant. Digital Government interoperability, information sharing protocol and security are measured the key issue for achieving a refined stage of digital government. Flawless interoperability is essential to share the information between diverse and merely dispersed organisations in several network environments by using computer based tools. Digital government must ensure security for its information systems, including computers and networks for providing better service to the citizens. Governments around the world are increasingly revolving to information sharing and integration for solving problems in programs and policy areas. Evils of global worry such as syndrome discovery and manage, terror campaign, immigration and border control, prohibited drug trafficking, and more demand information sharing, harmonization and cooperation amid government agencies within a country and across national borders. A number of daunting challenges survive to the progress of an efficient information sharing protocol. A secure and trusted information-sharing protocol is required to enable users to interact and share information easily and perfectly across many diverse networks and databases globally.Comment: 20 page

Relationship between accounting benefits and ERP user satisfaction in the context of the fourth industrial revolution

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