Online grocery retailing in Jordan: Future perspectives

Electronic commerce (e-Commerce) has been considered as the way of conducting business transactions online. The use of e-commerce technologies is widely accepted around the world since it offers organizations many opportunities to improve their performance. However, it is still skeptical that using this technology will come up with positive expectations. This study aimed at identifying the possible benefits and barriers that may affect the Jordanian grocery retailers’ decision to adopt this kind of technologies

In a Highly Outsourced Environment, What are Companies Doing Around Staff Development or Their IT Workforce?

[Excerpt] IT skills are more necessary than ever for competitive strategic initiatives. With the rise of shadow IT (unauthorized IT within organizations) and the ever-increasing skills gap in the IT labor market, companies need to invest in training and developing their IT technicians’ skills, no matter where they sit. With IT workers being a large part of the contingent workforce, they are susceptible to becoming underdeveloped and often lack the skills required to succeed in their positions. Typically, organizations have been focused on hard skills, but soft skills have become a requirement for IT departments. In typical working arrangements, soft IT skills are learned through on the job experience. Experiences such as relevant training and mentoring mechanisms offer opportunities for IT professionals to develop and refine their soft and hard skills. However, in highly outsourced environments these skills are less likely to be developed. Furthermore, with the development of new and exciting fields such as cloud, AI, and blockchain, IT technicians must develop new, rare, and difficult skills. According to Gartner, 20% of companies will need to allocate 10% of their IT staff on AI-related projects by 2020. With very little available talent in this space, this need will be difficult to fill

Trust and Perceived Risk toward Actual Online Purchasing: Online Purchasing Intention as Mediating Variable

This research aims to test the influence of trust and perceived risk on Actual Online Purchasing (AOP) either directly or through Online Purchase Intention (OPI) as a mediating variable. Purposive Random Sampling used in this research with 100 respondents who have searched product through the E-Commerce website (B2C & C2C). This research uses Structural Equation Modelling (SEM) model with SmartPLS 3 program. The results of the test showed that Security practice and Privacy Concern have a negative effect on Perceived Risk, which subsequently Perceived Risk has a negative effect on OPI. However, OPI has no significant effect on AOP. Between the two of trust antecedents, the EWOM and Perceived Reputation only Perceived Reputation has a significant influence on the Trust. From the four constructs in this study (AOP, OPI, Trust and Perceived Risk), the Trust Model is the most powerful predictive model compared to other models such as Perceived Risk, OPI, and AOP

Financial Management and E-Commerce Training in Steps to Increase Revenue at Abah Ukar Blacksmith in Tasikmalaya

The implementation of financial management and marketing training through E-commerce is a form of community service, with the aim of helping SMEs Blacksmith Abah Ukar to increase revenue and product sales so that Blacksmith Abah Ukar can survive in today's business competition. The era that uses technology today requires all small industry players to improve their abilities in the field of communication and information technology, currently internet-based technology creates a business environment that is no longer concerned with time and distance. This method of community service activity has a background problem because the products made by the blacksmith Abah Ukar are still sold conventionally and have not made good use of online sales using an e-commerce platform and the blacksmith Abah Ukar has not kept a record of their production so that the income earned cannot be well predicted. The results of the research carried out were able to innovate marketing which was originally conventional into marketing that utilizes technological developments, namely by doing electronic marketing or also called E-commerce

Bridging the gap between supply chain and consumer experience

Many researchers agree that supply chain management is at the root of addressing customer values and increasing customer satisfaction. However, in reality the route to accomplishing these goals is not so clearly defined. The studies herein attempt to shed some insight on a special perspective to bridge the gap between supply chain and customer experience. The ideas behind these studies explore the notion that customer experience can be impacted by a vast spectrum of factors from suppliers to even the specific mobile commerce (m-commerce) tools they use. To gain insight into the supplier dimension of the supply chain, a survey was conducted to examine quality professionals\u27 familiarity with quality management tools, their organizations\u27 quality assurance programs, as well as training for their suppliers. For the m-commerce aspect, a between-subject experiment was delivered to explore the relationship between physical mobility and consumer behavior and experiences. The results of these studies show that quality training offered to suppliers enable significant quality increase, significant time saving benefits, and significant financial benefits in the organizations that use these suppliers. Also, the quality increase and time saving in supply chain are usually positively correlated to better customer experience. They also show that walking, or mobility, while shopping increases the time spent on a specific shopping task, which in turn, influences the customer experience--Abstract, page iv

Understanding Customer Intention to Use E-Payment for Online Shopping

The emergence of e-commerce has sparked a huge change in consumer behavior, transforming how individuals purchase and conduct transactions. E-payment has become a pillar of this digital transition. However, some customers are still hesitant to adopt e-payment despite its advantages. This paper aims to unravel the factors influencing customer intentions to use e-payment for online shopping. Based on a review of existing literature on the Technology Acceptance Model (TAM Model) and additional external factors, a proposed model was developed to test consumer's intention to use e-payment for online shopping. The result of this study would be useful to understand consumers’ behaviors in employing electronic transactions when making payments for online purchases. This paper also provides valuable insights for e-payment service providers and online retailers on how to promote sustainable online shopping in the future

Antecedents and Impacts of E-Business Aligment Amongst Small and Medium-Sized Enterprises

E-business has great potentials for firms to extend their business efficiency. Nevertheless, due to various problems and constraints, the e-business deployment within SMEs sector has been reported as not effective. To ensure effective e-business deployment, necessary measures are needed to assess how firms align diverse ebusiness capabilities in support of their business operation. This study therefore aims to investigate the extent firms align diverse e-business capabilities across business processes (e-business alignment). Using a strategic fit perspective, this study has observed two major propositions. First, firms‟ ability to align e-business to support the most crucial business processes has potentially led to better realisation of ebusiness values. Secondly, certain managerial and environmental conditions have explained the differing characteristics of e-business alignment amongst firms. This study employs quantitative research approach using survey method to collect and collate evidences from 140 owner/managers of SMEs. Preliminary analysis has indicated e-business alignment/misalignment patterns across business functions. The cluster analysis further reveals three distinct profiles with different characteristics of e-business alignment. These profiles are labelled as 'highly fit', 'moderately fit' and 'low fit' based on their e-business fit characteristics. This result confirms the first proposition where highly aligned firms will report greater and wider e-business impacts. The second proposition reveals that environmental uncertainty, IT sophistication, owner/manager knowledge on advanced IT/IS, e-business deployment status, and support network are significant predictors to different e-business alignment characteristics among firms. This study suggests that firms relatively have different priority over e-business solutions to support their business. These findings have demonstrated why some firms do not progress to a higher e-business ladder. It further justifies unequal deployment of e-business solutions to support functions across firms

(R)evolution of the E-grocery Industry: Strategic Implications

The use of the Internet in grocery retailing created the need for new business models, but it did not bring radical changes to consumer behaviour. Despite adopting revolutionary business models in their early days, online grocery firms did not manage to survive or reach profitability without using existing supermarket infrastructure and knowledge. Today, with most online grocers supplying small market niches, it is important to understand the reasons that made online grocers adopt a hybrid click and mortar strategy. Historical evidence from online grocery in the UK and the US suggests that firms had to adopt contingent strategies to face the difficulty of attracting consumers, sectorial entry barriers and financial targets.e-grocery, contingency, mismatch, revolution and evolution

The moderating role of power exercise in B2B E-commerce adoption decision

B2B E-commerce (B2B EC) is a technology that supports relationship between business partners.In adopting such technology, power exercise plays a crucial role. Misunderstood power exercised within B2B EC may generate unrealistic or inaccurate outcomes. Unfortunately, the role of power exercise is nearly ignored in B2B EC adoption literature.In response, using the Resources-Dependency-Theory (RDT) and Diffusion-Innovation-Theory (DIT), this paper argues on the interaction between the influence of innovation characteristics and power exercise, so as to explain B2B EC adoption.This proposition could improve understanding B2B EC adoption and help to resolve inconsistency of findings in the literature

The Conceptual Perspective of the Moderating Role of Organizational Culture in the Information Technology Innovativeness and Adoption Decision

Government Information Technology Innovativeness defined as notion of openness to new information technology ideas in the government as an aspect of an organizational culture. In adopting the information technology innovativeness, organizational culture plays a crucial role. Misunderstood organizational culture within information technology innovativeness may generate unrealistic or inaccurate outcomes. Unfortunately, the role of organizational culture is nearly ignored in information technology innovativeness literature. In response, using the Resources based view (RBV), contingency and Diffusion-Innovation-Theory (DIT), this paper argues on the interaction between the influence of organizational characteristics (management support, information technology readiness, government strategy) and organizational culture, so as to explain information technology innovativeness. This proposition could improve understanding the information technology innovativeness and help to resolve inconsistency of findings in the literature. Keywords: organizational characteristics; information technology innovativeness; Palestine; organizational culture