Throwing shoes...

What is the structure of the social? If we accept organismic metaphors, the social is analogous to the body, usually the human body. The foot/shoe is the most basic foundation, the ground upon which the rest of the socialbody rests. By standing on two feet, the hands are freed to become tool making and using appendages, and the mouth is thereby freed from carrying to bear words instead. In structural terms, the foot/shoe functions as base to the face?s superstructure. But when a shoe is thrown at the face of power, a double inversion comes into play. On the one hand, the base rises up to strike directly at the superstructure and to challenge materially the basis of its legitimacy. On the other hand, the most basic sign of development and civilization ? the shoe ? is removed from the bare foot. As well as turning the foot?s prosthesis into a projectile weapon, this move symbolically reaffirms the body against a becoming-face or a becoming-technology. This moment of unshod insubordination asserts a basic, naked, human dignity in the face of dehumanization. These themes of insubordination and rehumanization, structure and ideology, run through the various contributions to this issue of ephemer

Towards a framework for multiparadigm multimethodologies in systems thinking and practice

Burrell and Morgan (2000) claimed that knowledge is paradigmatic, encompassing a distinct worldview and rationality governing research strategies and methods for which they identified four sociological paradigms to locate them based on “metatheoretical assumptions about the nature of reality, knowledge, and human behavior” (Cunliffe, 2010). They regard the competing theories developed from different paradigms as incommensurable—those working in one paradigm are not understood by those committed to another. Moreover, “there can be no measure, outside of the paradigms, which can be used as a basis for comparing and adjudicating between the claims toknowledge of theories produced from within different paradigms” (Jackson, 2000).This new theory states that because the problem of paradigm incommensurability begins at the level of ontology the solution lies there as well. Rather than supporting just one or a few paradigms, a different type of ontology is needed to explain ontological variety. It is argued that we can only perceive reality as meaningful paradigmatically, just as in the metaphor of the blind men and the elephant (Saxe, ca. 1850) where each comes upon a different part of an elephant andgeneralises that the whole is like their one piece. Furthermore, they cannot understand what they have found by comparing experiences.Solving the incommensurability issue is the theoretical key needed to properly underpin pluralist approaches to systems theory, design and intervention. But to do so, this new ontology is placed so that it operates within a suitable and otherwise complete theoretical framework which does not circumscribe, subsume, or in any way alter existing approaches, paradigms and theories—it purpose is only to sanction their use in a pluralist systemic approach. Such a framework, calledP–S Multiparadigm Perspectivity is described in this thesis.Ten interviews with systemists were conducted with mixed results. The tests mistakenly assumed that systemists were generally aware of paradigms and incommensurability—instead, an aversion to theory was discovered. Surprisingly, though, two methods to address the issue were also found in the data. One of the interviewees teaches theory through storytelling; another demonstrates methods first, to pique the learner’s interest and evoke their questions. It was learned that the adoption of this theory depends upon an improved awareness of the concepts of critical systems paradigms within the systemist community

An analytical tale of the social media discursive enactment of networked everyday resistance during the #feesmustfall social movement in South Africa

Social media are a space for discussions, debates and deliberations about personality, culture, society, and actual experiences of social actors in South Africa. They offer an unexpected opportunity for the broader consideration and inclusion of community members’ voices in governance decision making and policy processes. They also offer opportunities to engage, mobilise and change people and society in impressive scale, speed and effect: They have mobilising and transformative powers emanating from their interaction with the impetus of the agency of community members seeking better conditions of living. The magnitude of the effects of these powers makes it imperative to have a better understanding of their workings. Social media have been used in numerous social movements as the medium of communication to mobilise, coordinate, and broadcast protests. However, social media were never a guarantee of success as most movements using them did not achieve significant results. Yet, governments in developed and developing countries tend to engage inadequately with social media supported movements. The research problem is that the contribution of social media to the transformation of the social practice of discourse, which causes SSA community members’ agential impetus (collective intentionality for action) to generate a discourse of resistance on social media during social movements, is not well understood. The main research question is: Why are South African community members using social media to enact online discursive resistance during social movements? The aim of the research is to explain, from a critical realism point of view, Sub-Saharan African community members’ emergent usage of social media during social movements, by providing a contextualised social history (a tale) of South African community members’ practice of online discursive enactment of resistance. The emergent usage of social media of concern is conceptualised as “discursive enactment of networked everyday resistance” within a dialectical space of interaction conceptualised as “space of autonomous resistance”; an instance of a communication space allowing for transformative negation to occur. The research follows Bhaskar’s Critical Realism as a philosophical paradigm. Critical Realism seeks to explain phenomena by retroducing (retrospective inference) causal explanations from empirically observable phenomena to the generative mechanisms which caused them. The research was designed as a qualitative, processual and retroductive inquiry based on the Morphogenetic/Morphostasis approach with two phases: an empirical research developing the case of South African community members’ emergent usage of social media during the #feesmustfall social movement, looking for demi-regularities in social media discourse; and a transcendental research reaching into the past to identified significant events, objects and entities which tendencies are responsible for the shape of observed discourse. In the first phase, a case study was developed from data collected on the social media platform Twitter™, documents, and in-depth interviews of South African community members. The data collected were analysed using qualitative content analysis (QCA) and Critical Discourse Analysis (CDA) to unveil demi-regularities; moving from the observable individual strategic orientation of messages to discourses, thus to the tendencies of relational emergent properties of systemic magnitude which structure local discourses and are transformed by them. Then, the social mediainduced morphogenesis or transformation of South African community members’ discursive action was postulated in an analytical history of emergence (or analytical tale) of their usage of social media within a “space of autonomous resistance” during social movements. The findings of the research suggest that South African community members authored 3 discourses of resistance on Twitter™: #feesmustfall discourses of struggle, identity and oppression. They identified as “student qua black-child” stepping into the “Freedom fighter” role against the hegemonic post-apartheid condition curtailing their aspirations. It was found that social media socio-cultural embeddedness and under-design (Western European socio-cultural globalising underpinning features and functional features of the platforms) which interaction with the local socio-cultural mix (postapartheid socio-cultural tendencies for domination/power, spiral of silence, and legitimacy/identification) resulted in misfits and workarounds enhancing individual emotional conflict and aligning towards a socio-cultural opportunistic contingent complementarity integration in the deployment of discourse. That integration was actualised as a mediatization emergent property through asignification/signification of mainstream discourses of liberal democracy, colonial capitalism, national democratic revolution, free and decolonised education, black consciousness and Fallism. That mediatization through re-signification of the struggle for freedom created a communication “space of autonomous resistance” where networked freedom fighters enacted discursive everyday resistance against the hegemonic forces of students’ precariousness. The contribution of the research includes a realist model of social media discursive action (ReMDA); an explanation of South African community members’ deployment of discourse over social media during social movement and telling the tale of the transformation of discursive practices with the advent of social media in South Africa

ICT for development reconsidered: a critical realist approach to the strategic context in Kenya's transition to e-governance

This study contributes to critical information systems research understanding of the broader strategic context of information systems initiatives in developing countries. It investigates contextual influences with structural impacts that may lead to instabilities and discontinuities in the immediate project context using a critical realist paradigm. It was informed by literature on development as discourse, ICT4D policy and technology transfer, E-Government adoption, and information systems research paradigms and applications in developing countries. A disconnection was observed between ICT4D policy practice that favors positivist technology diffusion models and research findings that suggest interpretive and critical contextual approaches. A theoretical framework was developed to reconsider ICT4D from a postcolonial country perspective by integrating critiques of modernity from Critical realism and postcolonial theory. An empirical case study investigation of change in Kenya‘s transition to E-Governance was then conducted and analyzed using a critical realist research framework, the Morphogenetic approach, supplemented by Q-methodology to study subjectivity. Finally ICT change was interpreted using critical realist concepts for structure, culture, and agency, with an overriding direction towards greater freedom. The main research contribution is a new approach to ICT4D where change is conceived within a dialectical framework that assumes people are moral and ethical beings possessing values. Research findings have implications for understanding the strategic context of E-Governance and ICT4D, time and temporality in contextual integrative frameworks, and suggest an alternative approach to strategy analysis in situations of rapid political and institutional change. They highlight the importance of political leaders and development agencies as mediators and interpreters of the strategic context. Development was conceived as a dialectical process towards transformative praxis, which together with the suggested approach to the strategic context, may require us to rethink the meaning of IS project success or failure in postcolonial developing countries

Immersive systemic knowing : rational analysis and beyond

Applied systems thinking has rapidly developed through successive waves of development, and the current reigning paradigm is the revisioned approach to critical systems thinking.This research scrutinizes systemic intervention. It employs the methods of second-order science to apply some of its principles reflexively back on to the domain to discover two gaps: one between the espoused aims of systemic intervention and the adequacy of its methods, the other about its dependence on dialogic rationality. It also delves into its philosophical underpinnings to trace the reason for this gap to the ‘ghosts’ of rationalism. This is because modern Western thinking equates consciousness with intentionality. I argue that there is another well-recognised mode of consciousness, that of non-intentionality. I name these two modes as the becoming-striving and the being-abiding orientations.To address the gap, firstly, a characterisation of the systemic ontology is attempted. Three basic features are identified: mindful interconnectedness, enactive cognition and teleonomy. I also describe plausible political, epistemic and pragmatic goals for systems thinking arising from this ontology.Four methods from adjacent disciplines are examined in detail to show that these address the systemic ontology in better fashion than existing systemic approaches. These mature global contemporary approaches access knowings corresponding to the being-abiding orientation, absent in systems thinking.A suitable ontoepistemology for systemic knowing must comprise of two ontologies and epistemologies corresponding to each of the two consciousness modes: four component elements. Suitable conceptual models from other disciplines serve the purpose of these four components. Thus, a model of immersive systemic knowing is assembled, which meets the requirements of a framework for systems thinking in terms of the goals posited.A key feature of this research is the espousal of experiential knowing: not in a phenomenological sense, but in terms of a radical empiricism. It argues for the value of practical knowings that go beyond rationalistic formulation, which are always held in the margins (in the language of boundaries). Systemists must actively seek such experiential knowing to enact truly creative improvement. The only answer to the problem of knowing the world better is to know the shadow aspects of the knowledge generating system. This requires truly radical methods and an extended epistemology, all shown to be available plentifully in other practices and cultures. Testimony is provided from two field projects that were a part of these inquiries, and from practitioner accounts

Collaborative learning and coordination across agency boundaries to tackle wicked problems

Conventional approaches to government are confounded by issues that cross agency, stakeholder, jurisdictional, and geopolitical boundaries. These open-ended and highly interdependent issues are often characterized in the literature as ‘wicked problems. Typically, policies and budgets are developed to align with organizational boundaries, making it difficult to bring the appropriate talent, knowledge and assets into an interagency approach to tackle the interdependencies of whatever wicked problem is at hand. Many governments have recognized the need for interagency coordination in the face of highly complex problems; and in response, there has been advocacy for improved approaches to increase collaboration and synchronized interagency working. However, without appreciating that the perspectives and values of the various government agencies and other stakeholders can vary widely, and often can be in conflict, interagency endeavors often start out to solve very different perceived problems. Furthermore, interagency constructs are frequently organized through periodic meetings and loose agreements. They do not develop concrete strategic and operational plans for how an integrated approach will be organized and implemented. The research described in this thesis was conducted to develop and evaluate a Systemic Intervention (boundary-exploring and multi-method) approach to designing interagency responses to wicked problems. This multi-method approach attempts to address many of the challenges to interagency design found in the literature. The Systemic Intervention approach was trialled on the wicked problem of international organized drug trafficking and its interface with local gangs in Chicago, USA. This wicked problem illustrates extreme complexity and the need for a cross-cutting design that cut across agencies, jurisdictions, and geographical boundaries. The research was conducted in two phases: (1) the creation of a common understanding of a wicked problem among multiple agencies using Boundary Critique and a new participatory Problem Structuring Method (PSM) called ‘Systemic Perspective Mapping’; and (2) the design of an interagency meta-organization using the Viable System Model (VSM), introduced to participants through a novel board game layout, so drug crime could be addressed at multiple scales. The research findings indicate that the combined use of Boundary Critique and Systemic Perspective Mapping was able to generate enough of a common understanding to provide a foundation for the design of an interagency organization. Also, the VSM Board Game effectively enabled multiple agency representatives to intimately interact with their representation of the V wicked problem and with each other in order to clearly delineate new agency responsibilities, communication mechanisms and channels, adaptive operations management, and an anticipatory function – all tailored to address the wicked problem they had structured as a group. The methodological approach developed in this research shows significant promise for transfer and adaptation to help tackle the design of interagency organizations for other wicked problems

ICT for development reconsidered : a critical realist approach to the strategic context in Kenya's transition to e-governance

This study contributes to critical information systems research understanding of the broader strategic context of information systems initiatives in developing countries. It investigates contextual influences with structural impacts that may lead to instabilities and discontinuities in the immediate project context using a critical realist paradigm. It was informed by literature on development as discourse, ICT4D policy and technology transfer, E-Government adoption, and information systems research paradigms and applications in developing countries. A disconnection was observed between ICT4D policy practice that favors positivist technology diffusion models and research findings that suggest interpretive and critical contextual approaches. A theoretical framework was developed to reconsider ICT4D from a postcolonial country perspective by integrating critiques of modernity from Critical realism and postcolonial theory. An empirical case study investigation of change in Kenya‘s transition to E-Governance was then conducted and analyzed using a critical realist research framework, the Morphogenetic approach, supplemented by Q-methodology to study subjectivity. Finally ICT change was interpreted using critical realist concepts for structure, culture, and agency, with an overriding direction towards greater freedom. The main research contribution is a new approach to ICT4D where change is conceived within a dialectical framework that assumes people are moral and ethical beings possessing values. Research findings have implications for understanding the strategic context of E-Governance and ICT4D, time and temporality in contextual integrative frameworks, and suggest an alternative approach to strategy analysis in situations of rapid political and institutional change. They highlight the importance of political leaders and development agencies as mediators and interpreters of the strategic context. Development was conceived as a dialectical process towards transformative praxis, which together with the suggested approach to the strategic context, may require us to rethink the meaning of IS project success or failure in postcolonial developing countries.EThOS - Electronic Theses Online ServiceCommonwealth Scholarship Commission in the United Kingdom (CSCUK)Warwick Business School (WBS)GBUnited Kingdo

Critical complementarism and information systems: A total systems approach to computer-based information systems strategy and development

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis is about intervening in organisations to improve both operational and strategic computer-based information systems. It addresses a particular situation, in which human activity is seen to be a key factor in the success of the system. A stance is taken regarding current approaches to such development, supported by historical analysis of both the theory and practice of such approaches: in particular, the failure of traditional information systems development methodologies to address these situations is seen to question their validity. A review of existing theory and practice shows that computer-based information systems development appears to be dominated by functionalist, reductionist, engineering methods, marginally challenged by soft, interpretivist approaches. Analysis of the computer-based information systems development domain shows this to be an impoverished view, and indicates that an approach based on social systems is likely to be more representative of the problem situations faced. As a result, computer-based information systems development is taken beyond the 'hard-soft' debate, into a search for theoretical underpinning and practical approaches informed from social theory. However, whilst the theory is readily available, the application of that theory to computer-based information systems development is seen to be problematic. Potential improvement is achieved by the development of an interventionist framework which is based on a branch of social systems theory, that of critical social theory, and which draws heavily on work already undertaken in the domain of management science under the headings of critical systems thinking and total systems intervention. This framework is applied to two case studies and a major, longitudinal action research based investigation. The findings strongly support computer-based information systems development based on social, and especially critical social, theories. These findings are critiqued within the study, and from this emerge clear conclusions, and recommendations for future development

Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling

Includes bibliographical references.Evaluating the impact of Information and Communications Technologies for Development (ICT4D) has been a challenge both in terms of theoretical and methodological approaches. It has been pointed out in extant literature that ICT4D impact studies are few compared to those that investigate determinants of adoption. Knowledge of this scarcity and the theoretical and methodological limitations led to the conception of this study. This study set out to investigate the decision criteria evaluated by Kenyan micro, small and medium enterprises (MSMEs) when making the initial mobile banking adoption and usage decisions with a view to unearth the designed and emergent consequences. Ethnographic decision tree modelling (EDTM) which is a cognitive research methodology was feasibly employed to obtain the adoption and usage decision criteria from which quantifiable and non-quantifiable consequences were then inferred. Structuration theory was used as a theoretical lens to view the complex context in which mobile banking is embedded and adopted by MSMEs. The analysis of the empirical data obtained from the MSMEs led to the construction and testing of three decision models from which the study’s theory was developed. The derived theory demonstrates the existence of structurational interactions among decision criteria, antecedents of technology adoption, behavioural intention to adopt, and the designed and emergent consequences of actual usage. The study further reveals that contrary to popular belief and argument that adoption of mobile banking technology lowers financial services cost, Kenyan MSMEs adopt the technology not because of its affordability but because of other factors such as perceived usefulness, accessibility, safe custody of daily income, limited organizational capabilities, perceived ease of use, social capital and trust structures. The derived explanatory-predictive theory provides findings that may have significant implications for fiscal and monetary policymakers, development experts and mobile banking technology designers