Customer-engineer relationship management for converged ICT service companies

Thanks to the advent of converged communications services (often referred to as ‘triple play’), the next generation Service Engineer will need radically different skills, processes and tools from today’s counterpart. Why? in order to meet the challenges of installing and maintaining services based on multi-vendor software and hardware components in an IP-based network environment. The converged services environment is likely to be ‘smart’ and support flexible and dynamic interoperability between appliances and computing devices. These radical changes in the working environment will inevitably force managers to rethink the role of Service Engineers in relation to customer relationship management. This paper aims to identify requirements for an information system to support converged communications service engineers with regard to customer-engineer relationship management. Furthermore, an architecture for such a system is proposed and how it meets these requirements is discussed

Ensemble-based network edge processing

Estimating energy costs for an industrial process can be computationally intensive and time consuming, especially as it can involve data collection from different (distributed) monitoring sensors. Industrial processes have an implicit complexity involving the use of multiple appliances (devices/ sub-systems) attached to operation schedules, electrical capacity and optimisation setpoints which need to be determined for achieving operational cost objectives. Addressing the complexity associated with an industrial workflow (i.e. range and type of tasks) leads to increased requirements on the computing infrastructure. Such requirements can include achieving execution performance targets per processing unit within a particular size of infrastructure i.e. processing & data storage nodes to complete a computational analysis task within a specific deadline. The use of ensemblebased edge processing is identifed to meet these Quality of Service targets, whereby edge nodes can be used to distribute the computational load across a distributed infrastructure. Rather than relying on a single edge node, we propose the combined use of an ensemble of such nodes to overcome processing, data privacy/ security and reliability constraints. We propose an ensemble-based network processing model to facilitate distributed execution of energy simulations tasks within an industrial process. A scenario based on energy profiling within a fisheries plant is used to illustrate the use of an edge ensemble. The suggested approach is however general in scope and can be used in other similar application domains

Next Generation Cloud Computing: New Trends and Research Directions

The landscape of cloud computing has significantly changed over the last decade. Not only have more providers and service offerings crowded the space, but also cloud infrastructure that was traditionally limited to single provider data centers is now evolving. In this paper, we firstly discuss the changing cloud infrastructure and consider the use of infrastructure from multiple providers and the benefit of decentralising computing away from data centers. These trends have resulted in the need for a variety of new computing architectures that will be offered by future cloud infrastructure. These architectures are anticipated to impact areas, such as connecting people and devices, data-intensive computing, the service space and self-learning systems. Finally, we lay out a roadmap of challenges that will need to be addressed for realising the potential of next generation cloud systems.Comment: Accepted to Future Generation Computer Systems, 07 September 201

A classification of emerging and traditional grid systems

The grid has evolved in numerous distinct phases. It started in the early ’90s as a model of metacomputing in which supercomputers share resources; subsequently, researchers added the ability to share data. This is usually referred to as the first-generation grid. By the late ’90s, researchers had outlined the framework for second-generation grids, characterized by their use of grid middleware systems to “glue” different grid technologies together. Third-generation grids originated in the early millennium when Web technology was combined with second-generation grids. As a result, the invisible grid, in which grid complexity is fully hidden through resource virtualization, started receiving attention. Subsequently, grid researchers identified the requirement for semantically rich knowledge grids, in which middleware technologies are more intelligent and autonomic. Recently, the necessity for grids to support and extend the ambient intelligence vision has emerged. In AmI, humans are surrounded by computing technologies that are unobtrusively embedded in their surroundings. However, third-generation grids’ current architecture doesn’t meet the requirements of next-generation grids (NGG) and service-oriented knowledge utility (SOKU).4 A few years ago, a group of independent experts, arranged by the European Commission, identified these shortcomings as a way to identify potential European grid research priorities for 2010 and beyond. The experts envision grid systems’ information, knowledge, and processing capabilities as a set of utility services.3 Consequently, new grid systems are emerging to materialize these visions. Here, we review emerging grids and classify them to motivate further research and help establish a solid foundation in this rapidly evolving area

A STUDY ON CLOUD COMPUTING EFFICIENT JOB SCHEDULING ALGORITHMS

cloud computing is a general term used to depict another class of system based computing that happens over the web. The essential advantage of moving to Clouds is application versatility. Cloud computing is extremely advantageous for the application which are sharing their resources on various hubs. Scheduling the errand is a significant testing in cloud condition. Typically undertakings are planned by client prerequisites. New scheduling techniques should be proposed to defeat the issues proposed by organize properties amongst client and resources. New scheduling systems may utilize a portion of the customary scheduling ideas to consolidate them with some system mindful procedures to give answers for better and more effective employment scheduling. Scheduling technique is the key innovation in cloud computing. This paper gives the study on scheduling calculations. There working regarding the resource sharing. We systemize the scheduling issue in cloud computing, and present a cloud scheduling pecking order

Autonomic care platform for optimizing query performance

Background: As the amount of information in electronic health care systems increases, data operations get more complicated and time-consuming. Intensive Care platforms require a timely processing of data retrievals to guarantee the continuous display of recent data of patients. Physicians and nurses rely on this data for their decision making. Manual optimization of query executions has become difficult to handle due to the increased amount of queries across multiple sources. Hence, a more automated management is necessary to increase the performance of database queries. The autonomic computing paradigm promises an approach in which the system adapts itself and acts as self-managing entity, thereby limiting human interventions and taking actions. Despite the usage of autonomic control loops in network and software systems, this approach has not been applied so far for health information systems. Methods: We extend the COSARA architecture, an infection surveillance and antibiotic management service platform for the Intensive Care Unit (ICU), with self-managed components to increase the performance of data retrievals. We used real-life ICU COSARA queries to analyse slow performance and measure the impact of optimizations. Each day more than 2 million COSARA queries are executed. Three control loops, which monitor the executions and take action, have been proposed: reactive, deliberative and reflective control loops. We focus on improvements of the execution time of microbiology queries directly related to the visual displays of patients' data on the bedside screens. Results: The results show that autonomic control loops are beneficial for the optimizations in the data executions in the ICU. The application of reactive control loop results in a reduction of 8.61% of the average execution time of microbiology results. The combined application of the reactive and deliberative control loop results in an average query time reduction of 10.92% and the combination of reactive, deliberative and reflective control loops provides a reduction of 13.04%. Conclusions: We found that by controlled reduction of queries' executions the performance for the end-user can be improved. The implementation of autonomic control loops in an existing health platform, COSARA, has a positive effect on the timely data visualization for the physician and nurse