Crisis communication in organizational data breach situations: Facebook data breach 2018

Objectives The main objective of this study was to explore how effective crisis communication can help an organization facing a data breach to minimize the organizational damage caused by the data breach crisis. In an optimal situation, this research explains why certain crisis response guidelines and communication characteristics are useful in data breaches and how they affect the relationship between the organization and the crisis stakeholders. In addition to this, this research should be helpful for all organizations facing a data breach in the future, as it shows from the perspective of a giant global social network company, which forms of crisis communication are useful and which are not. Summary This research studies the existing literature on traditional organizational crises and on crisis management and crisis communication and compares the information to modern data breach crises. To use the information from the literature effectively, information from the literature review will be compared to a big data company Facebook’s recent data breach in September 2018, affecting initially over 50 million people. The research aim is to find out, how crisis communication is the most effective when an organization is facing a data breach. This bachelor’s thesis is a qualitative study and it uses a combination of common effective crisis communication characteristics and a traditional crisis communication theory, SCCT by Timothy Coombs, as guidelines for a recent major data breach case. Conclusions The common characteristics of effective crisis communication are still expected from a company facing a data breach by the media and the crisis stakeholders, especially when individuals’ personal data is affected. However, a common crisis communication theory SCCT is proven to be mostly incompatible with modern data breach crisis, which means that there is a need for a guiding theory for data breach crisis communication including the characteristics required by the crisis stakeholders and the media. In addition to this, this research concludes that regardless of effective or ineffective crisis communication, the company’s prior crisis history and reputation have a significant effect on how crisis communication is responded to

How Consumers Responded to The Cambridge Analytica Scandal

This research study aim is to explore consumers response and reaction patterns to the Cambridge Analytica scandal when they heard about it in the news. This research presents a case report of Cambridge Analytica Scandal, and through a netnogrpahy study shows how the Cambridge Analytica scandal has impacted consumers' perception and trust in using online platforms and has made consumers sceptical in engaging in online activities. The analysis of Quora and Twitter discussions immediately after the scandal revealed two groups of users: those for whom data privacy was a concern and those who were not concerned about their data privacy. The consumers on Quora with data privacy concerns comprised 47% (14/30) of the study group whereas consumers for whom data privacy was not a concern were 53% (16/30) of the study group. However, the study result on Twitter gives an opposite opinion about the results compared to the results on Quora. On Twitter the participants who expressed concerns for their data privacy were 26/30 (87%) and those who expressed less concern were only 4/30 (13%). These results show that overwhelming participants who expressed data privacy concerns were more than 6 times those participants in the study who expressed less concern for their data privacy. This means that a significant proportion of online users and their concerns cannot be ignored by online service providers and social network owners. Therefore, addressing consumers worries about data privacy risks should be an urgent priority for service providers who want to prevent users from leaving their platforms

Privacy in the age of facebook : discourse, architecture, consequences

Most academic and journalistic discussions of privacy on Facebook have centred on users, rather than the company behind the site. The result is an overwhelming focus on the perceived shortcomings of users with respect to irresponsible privacy behaviours, rather than an examination of the potential role that Facebook Inc. may have in encouraging such behaviours. Aiming to counterbalance this common technologically deterministic perspective, this thesis deploys a multi-layered ethnographic approach in service of a deep and nuanced analysis of privacy on Facebook. This approach not only looks at both the users and creators of Facebook, it examines Facebook Inc. in the context of historical, cultural and discursive perspectives.Specifically, this thesis details how the company's privacy policy and design decisions are guided not simply by profit, but by a belief system which which encourages "radical transparency" (Kirkpatrick, 2010) and is at odds with conventional understandings of privacy. In turn, drawing on Fiske's model of popular culture, users "make do" with the limited privacy choices afforded them by the site, while at the same time attempting to maximise its social utility. As this dynamic demonstrates, Facebook Inc. plays a critical, yet often overlooked role in shaping privacy norms and behaviours through site policies and architecture. Taken together, the layers of this thesis provide greater insight into user behaviour with respect to privacy, and, more broadly, demonstrate the importance of including critical analyses of social media companies in examinations of privacy culture

Understanding privacy leakage concerns in Facebook: A longitudinal case study

This thesis was submitted for the degree of Doctor of Philosophy and was awarded by Brunel UniversityThis thesis focuses on examining users’ perceptions of privacy leakage in Facebook – the world’s largest and most popular social network site (SNS). The global popularity of this SNS offers a hugely tempting resource for organisations engaged in online business. The personal data willingly shared between online friends’ networks intuitively appears to be a natural extension of current advertising strategies such as word-of-mouth and viral marketing. Therefore organisations are increasingly adopting innovative ways to exploit the detail-rich personal data of SNS users for business marketing. However, commercial use of such personal information has provoked outrage amongst Facebook users and has radically highlighted the issue of privacy leakage. To date, little is known about how SNS users perceive such leakage of privacy. So a greater understanding of the form and nature of SNS users’ concerns about privacy leakage would contribute to the current literature as well as help to formulate best practice guidelines for organisations. Given the fluid, context-dependent and temporal nature of privacy, a longitudinal case study representing the launch of Facebook’s social Ads programme was conducted to investigate the phenomenon of privacy leakage within its real-life setting. A qualitative user blogs commentary was collected between November 2007 and December 2010 during the two-stage launch of the social Ads programme. Grounded theory data analysis procedures were used to analyse users’ blog postings. The resulting taxonomy shows that business integrity, user control, transparency, data protection breaches, automatic information broadcast and information leak are the core privacy leakage concerns of Facebook users. Privacy leakage concerns suggest three limits, or levels: organisational, user and legal, which provide the basis to understanding the nature and scope of the exploitation of SNS users’ data for commercial purposes. The case study reported herein is novel, as existing empirical research has not identified and analysed privacy leakage concerns of Facebook users

Influence of social networks on communication and culture

Má bakalářská práce je zaměřena na problematiku sociálních sítí a jejich vliv na dnešní společnost. Zabývá se jejich historií od prvotních pokusů až po nejnovější globální sociání sítě. Poté práce vysvětluje základní myšlenku vedoucí k vytvoření sociálních sítí i jejich charakteristické znaky. Dále nastiňuje problémy související se snadnou dostupností a nadměrným využíváním sociálních sítí, které následně ovlivňuje lidskou společnost. Práce se věnuje vlivu sociálních sítí na jazyk, mezilidskou komunikaci a kulturní adaptaci.My bachelor thesis is focused on issues with social networking services and their influence on modern society. It addresses their history from the very first attempts to create a social networking service to the modern global ones. Later the thesis provides an explanation of the creation of a social networking service and its characteristic traits. Furthermore it outlines problems connected with the availability and overuse of social networking services that are subsequently influencing the human society. The thesis also analyzes the influence of social networks on language, interpersonal communication and cultural adaptation.

The Social Media Machines: An Investigation of the Effect of Trust Moderated by Disinformation on Users’ Decision-Making Process

Social media networking sites (SMNS) have become a popular communications medium where users share information, knowledge, and persuasion. In less than two decades, social media\u27s (SM) dominance as a communication medium can\u27t be disputed, for good or evil. Combined with the newly found immediacy and pervasiveness, these SM applications\u27 persuasive power are useful weapons for organizations, angry customers, employees, actors, and activists bent on attacking or hacking other individuals, institutions, or systems. Consequently, SM has become the preferred default mechanism of news sources; however, users are unsure if the information gathered is true or false. According to the literature, SMNS generates large amounts of fake news or disinformation. The rapid proliferation of disinformation, information disseminated with the intent to harm, through SMNS has dramatically influenced and reduced people\u27s trust in the story and hints at hand. Disinformation has caused data breaches and many injured individuals and organizations, resulting in a lack of confidence in SMNS. While irrefutable that SMNS has become the new news outlet, trust remains the foundation of all communication. Since SM has changed the communication process, it is perceived as the most dangerous information dissemination vehicle known to society. Unfortunately, no one is safe from its lethality. Users must approach their usage with extreme care by understanding the technical capabilities and increasing their competence in detecting disinformation campaigns\u27 powerful influence. The continuous spread of disinformation has caused the credibility and trust of behemoths like Facebook, Twitter, and Instagram, to be significantly affected. Since trust is an essential factor in SMNS, mistrust hinders users\u27 abilities to make informed decisions. Research suggests that people make decisions based on the available information; therefore, it can be deduced that the decision-making process of SMNS users has been forever altered. Consequently, monitoring the spread of disinformation has become a front-burner priority for the government and society. By examining the effect of trust moderated by disinformation, this study aimed to investigate the factors that affect SMNS users\u27 decision-making behaviors. Factors influencing trust were also examined using the Conformity Group Norm Theory (CGNT) and Self Concept Theory (SCT). A theoretical model was created, and there were seven constructs; decision-making (DM), trust (TR), and the trust influencing factors: identification (ID), compliance (CP), internalization (IN), agency (AG), and community (CM). The theoretical model tested was based on the linear directional relationship of trust and decision making moderated by disinformation. This research tested three social media networking sites, Facebook, Twitter, and Instagram, with disinformation empirically. This quantitative study employed a role-play scenario web survey methodology and adopted a two-step Pearson r correlation coefficient procedure for data analysis. Before collecting data, an expert panel reviewed, and pilot tested the survey. The expert review recommended changes to the wording, length, and formatting of the instrument, allowing the pilot test to be easily tested by participants. The web-based scenario survey was designed with a 5- point Likert scale and distributed to SMNS users through Qualtrics XM to gather data on their decision-making process. The data analysis results revealed the moderating effect of disinformation between trust and the decision-making process of SMNS users. The data supported the conformity group norm theory (CGNT) and self-concept theory (SCT) factors. The results indicated that identification (ID), compliance (CP), internalization (IN), agency (AG), and community (CM) influence trust. Since the spread of disinformation through SMNS has much broader implications for democracy and society as a whole, this research\u27s results contribute to the knowledge of SM users\u27 behavior and decision-making processes. This study also contributes to the IS body of knowledge on social cybersecurity and has implications for practitioners and academics. This study offers a model by integrating behavioral and cognitive theories better to understand the directional relationship of trust and decision-making when exposed to disinformation. The model also identifies essential elements that influence SMNS users\u27 trust and engage them in risky cybersecurity behaviors. Furthermore, this study provides evidence of the need for future US social media governance

Advertising Alternative Cancer Treatments and Approaches on Meta Social Media Platforms: Content Analysis.

BACKGROUND: Alternative cancer treatment is associated with a greater risk of death than cancer patients undergoing conventional treatments. Anecdotal evidence suggests cancer patients view paid advertisements promoting alternative cancer treatment on social media, but the extent and nature of this advertising remain unknown. This context suggests an urgent need to investigate alternative cancer treatment advertising on social media. OBJECTIVE: This study aimed to systematically analyze the advertising activities of prominent alternative cancer treatment practitioners on Meta platforms, including Facebook, Instagram, Messenger, and Audience Network. We specifically sought to determine (1) whether paid advertising for alternative cancer treatment occurs on Meta social media platforms, (2) the strategies and messages of alternative cancer providers to reach and appeal to prospective patients, and (3) how the efficacy of alternative treatments is portrayed. METHODS: Between December 6, 2021, and December 12, 2021, we collected active advertisements from alternative cancer clinics using the Meta Ad Library. The information collected included identification number, URL, active/inactive status, dates launched/ran, advertiser page name, and a screenshot (image) or recording (video) of the advertisement. We then conducted a content analysis to determine how alternative cancer providers communicate the claimed benefits of their services and evaluated how they portrayed alternative cancer treatment efficacy. RESULTS: We identified 310 paid advertisements from 11 alternative cancer clinics on Meta (Facebook, Instagram, or Messenger) marketing alternative treatment approaches, care, and interventions. Alternative cancer providers appealed to prospective patients through eight strategies: (1) advertiser representation as a legitimate medical provider (n=289, 93.2%); (2) appealing to persons with limited treatments options (n=203, 65.5%); (3) client testimonials (n=168, 54.2%); (4) promoting holistic approaches (n=121, 39%); (5) promoting messages of care (n=81, 26.1%); (6) rhetoric related to science and research (n=72, 23.2%); (7) rhetoric pertaining to the latest technology (n=63, 20.3%); and (8) focusing treatment on cancer origins and cause (n=43, 13.9%). Overall, 25.8% (n=80) of advertisements included a direct statement claiming provider treatment can cure cancer or prolong life. CONCLUSIONS: Our results provide evidence alternative cancer providers are using Meta advertising products to market scientifically unsupported cancer treatments. Advertisements regularly referenced "alternative" and "natural" treatment approaches to cancer. Imagery and text content that emulated evidence-based medical providers created the impression that the offered treatments were effective medical options for cancer. Advertisements exploited the hope of patients with terminal and poor prognoses by sharing testimonials of past patients who allegedly were cured or had their lives prolonged. We recommend that Meta introduce a mandatory, human-led authorization process that is not reliant upon artificial intelligence for medical-related advertisers before giving advertising permissions. Further research should focus on the conflict of interest between social media platforms advertising products and public health