Investigating Capabilities Associated with ICT Access and Use in Latino Micro-enterprises

While the process by which Information Technology enables growth in medium and large enterprises has been wellresearched, the corresponding processes in micro-enterprises are poorly understood. In fact, such micro-enterprises lie at the heart of many economies. This insight is important as information technology enables businesses to connect with each other through knowledge networking to carry out their basic business operations. There is thus a need to build our understanding of how micro-enterprises access and use technology in order to be able to assess the benefits they derive from ICT adoption. Following an analysis of two case studies of Latino micro-enterprises using Sen’s capabilities model, this paper uncovers the ways in which Latino micro-enterprises adopt information technology to grow their businesses in terms of their means, ends and freedoms. The contribution of this paper is to what we know about how Latino micro-enterprises adopt technology. This adds to our body of knowledge on challenges facing Latino micro-enterprises in the U.S. (an important subgroup within the under-researched area of micro-enterprises) and how such businesses may adopt ICT to benefit and grow their businesses. This has implications for global development in enabling adoption by microenterprises to be investigated, and in enabling techniques to be developed and deployed to improve the ability of micro-enterprises to adopt ICT to grow their businesses in ethnically cohesive communities

Investigating the Effects of IT Adoption between Micro-Enterprises from an Ethnic Community in the United States

The present research study aims to discover the effects of IT adoption in micro-enterprises in the Latino community in the United States. While the majority of the IT adoption literature considers large organizations, this study relies on Sen’s Capability Approach and an adaptation of Action Research to support the adoption of IT by micro-enterprises. This “IT therapy” process enables IT to be used by micro-entrepreneurs to grow their businesses. Following an analysis of four Latin American micro-enterprises, this paper presents the most predominant outcomes. An assessment is made of the IT solutions implemented in the participating micro-enterprises. This paper contributes with a better understanding of how IT adoption can enable micro-enterprises in ethnic communities to grow. This has implications for governmental and non-governmental agencies supporting technology implementations in local communities. Future research based on the research findings should investigate communities of local enterprises at underserved areas as they adopt technology

An Investigation of Microenterprise Capability-building via Access and Use of Technology

Micro-enterprises (businesses with one to five employees) lie at the heart of the American economy but are not well-researched. It is believed that technology adoption has the potential to spark strong growth among micro-enterprises, but current technology adoption models are tailored for large businesses and do not consider the human, social, and economic inputs peculiar to micro-enterprises. This research investigates how access to, and use of technology may lead micro enterprises to build capabilities that will help them increase their net income and hire more employees. Framed as a specification of Amartya Sen’s capability perspective, this research seeks, through a qualitative inductive multiple case study methodology, to generate concepts and theory tied to both the IS and the IT for Development literature. The contribution of this research is a carefully structured analysis of micro-enterprise IT Adoption that has implications for understanding micro-enterprise needs, how micro-enterprises function, and how micro-enterprises access and use technology to grow

Discovering Development outcomes from ICT interventions in a set of micro-enterprises operating in low resource environments

The concept of Development has alluded scholars and practitioners when information technology becomes prevalent. The majority of research in the Information Technology for Development (ICT4D) field is considered to be practice intended to make the world better with Information and Communications technologies (ICTs). In addition a majority of well-intentioned ICT4D projects tend to fail, often due to unrealistic expectation set by development agencies responding to their political objectives. At the same time, Information Systems (IS) research is ripe with well-studied concepts on IT adoption (i.e. TAM/UAUT: perceived usefulness, ease of use), that do not offer insights on the effects or outcomes of technology adoption. The result is a plethora of research in the variables studied as part of Information Systems adoption research that do little to assist small and micro-enterprises struggling with technology. This research investigates ICT interventions in a set of micro-enterprises operating in low resource environments randomly selected from a public database of about 30,000 micro-enterprises in Nebraska. Based on prior research in which we used grounded theory to analyze the ways in which ICTs are used by micro-enterprises, concepts were developed further to build theory of IT adoption in sets of micro-enterprises. This project proposes to test the theory of ICT adoption micro-enterprises by developing, testing and deploying an IRB approved instrument to the sample of micro-enterprises randomly selected for this study. The results are analyzed quantitatively to 1) identify the concepts that affect the use of ICTs in micro-enterprises. Based on the quantitative analysis a set of micro enterprises are selected to receive technology and training interventions. These micro-enterprises receive interventions customized to their needs. The results of these interventions will be assessed qualitatively using grounded theory analysis to 2) discover the ways in which ICTs are used to support business development and growth and 3) arrive at development outcomes from the ICT usage by micro-enterprises. The potential scientific contribution of this research is in advancing knowledge of the concepts that involve the development of micro-enterprises. It also offers insights into the technology and training interventions needed to enable the growth of micro-enterprises. Such contributions, as provided in this proposed project, entail the discovery of factors that can 1) enable information systems outcomes to be assessed in terms of their success in enabling micro-enterprises to grow and 2) offer strategies for improving the lives of people, in particular the micro-entrepreneur, through IS. The societal impact of this study is in offering specific new knowledge that can be used by policymakers in supporting small business development efforts through investments in ICT infrastructures

The ICT Landscape in Brazil, India and China

The Information Society Unit at IPTS (European Commission) has been investigating the Information and Communication Technologies (ICT) sector and ICT R&D in Asia for several years. This research exercise led to three reports, written by national experts, on China, India and Taiwan, each one including a dataset and a technical annex. This report offers a synthesis on three out of the four BRIC countries (Brazil, India, Russia, China). The report describes, for each of the three countries (Brazil, India, China), its ICT sector, and gives a company level assessment. It also analyses Indian ICT R&D strategies, and assesses the innovation model. In 2010, BRIC countries accounted for 13% of global demand, with spending of about €328 billion in ICT (EITO, 2011). Therefore, they are becoming major players as producers of ICT goods and services. China has become the world’s largest producer of ICT products (exports of ICT increased fourfold between 2004 and 2008). This impressive growth of the ICT market is translated into R&D expenditures and output. Innovative capability in Asia has grown, the dynamics in terms of catching up are strong. Asian countries are increasingly present in the ICT R&D global landscape.JRC.J.3-Information Societ

The Mediating Role of Marketing Innovation Between Internal Social Media Utilization and Business Performance of Smes in Saudi Arabia

Purpose: The usage of social media (SM) by small and medium enterprises (SMEs) received relatively less attention and the findings in the literature are mixed in terms of the effect of SM on SME performance. The purpose of this study is to examine the effect of SM utilization on SME business performance (SMEBP) in Saudi Arabia.   Theoretical Framework: Based on the resource-based view, this study proposed that SM internal utilization (SMIU) affects positively the SMEBP and marketing innovation (MI). MI is expected to affect the SMEBP and mediate the effect of SMIU on SME performance (profitability (PR) and business growth (BG).   Design/Methodology/Approach: The population of this study is the SMEs in Al-Riyadh city in Saudi Arabia. A simple random sampling is deployed. The data was collected using a questionnaire. A total of 451 respondents representing SMEs participated in this study.   Findings: The finding was derived using Smart PLS version 4. The findings showed that SMIU affected positively PR and BG of SME and MI. MI affected positively the PR and BG of SME and mediated partially the effect of SMIU on PR and BG of SME.   Research practical Implication:  Decision makers are advised to deploy SM more effectively and to create a rewarding culture for innovative ideas to improve performance.   Originality/Value: This study helps to enhance the understanding regarding the role of marketing innovation and social media internal usage in improving the performance of SMEs in emerging economies

Global travellers on the digital dirt road: international mobility, networks and ICT diffusion in Ghana

This thesis focuses on the intersection of human mobility and technology diffusion in Africa. With Ghana as a case study, it looks at how the diffusion of internet access and use are influenced by international mobility. The research is based in the literature on the diffusion of innovations, international knowledge transmission, migration and development, and Information and Communication Technologies for Development (ICT4D). It begins from the hypothesis that international mobility may contribute to lowering barriers to internet penetration in developing countries by facilitating flows of resources, including equipment, finance, skills and knowledge. The research is based on four different datasets: a survey of the internet cafes in the North of Ghana and in Accra; an online survey of users in northern internet cafes; a network study incorporating internet cafe owners and managers in higher-value-added areas of the IT sector, and in-depth interviews with policymakers and donor organisations involved in ICT4D interventions. The data was analysed using a combination of fuzzy-set Qualitative Comparative Analysis (QCA) and network analytic techniques including visualisation, statistical analysis and qualitative analysis. The findings show that international mobility makes an important contribution to the base of adoption capacity for new technologies in poor and remote regions. It enables entrepreneurs and IT workers to address market gaps that restrict access to material and financial resources; by providing access to international circuits of knowledge and ideas which help individuals gain a foothold in the IT sector, and by facilitating local private-sector provision of the internet through internet cafes which serve the hardest-to-reach populations. The thesis concludes by suggesting potential entry points for ICT4D and migration policy in developing countries regarding the efficiency and effectiveness of ICT4D interventions, the role of the private sector in promoting internet usership, and the role of mobility in building adoption capacity in low-income areas

Latin American Community Telecenters: "It's a long way to TICperary"

Community Telecenters, that is centers for community development using ICT (Information and Communications Technologies) , have become the focus of attention in international development circles over the past ten years, especially in Latin America. A virtual community called Somos@Telecentros is progressively taking shape in the region (http://www.tele-centros.org) with a specific interest in supporting and enabling these Community Telecenters. As part of the build up effort an inventory of telecenters was conducted, followed by a review of the situation. The latter involved self description, recording of stories on the web and through Email, and Email and face to face interviews. The results were synthesized into an analytical panorama of the telecenters movement in the region, the challenges faced, the solutions encountered and the lessons learned. This paper will summarize these findings and highlight a number of key issues, in particular, the trade-off between top-down connectivity and computer literacy programs; and horizontal and community-led and controlled comprehensive development efforts

Factors affecting social media use by entrepreneurs and the impact of this use on the opportunity recognition process

Social media is believed to play an essential role in supporting entrepreneurial business and opportunity recognition. However, little is known about the factors that drive social media use and how social media capabilities impact entrepreneurial opportunity recognition. In exploring the role of social media to understand the potential role of social media use on entrepreneurial opportunity recognition, the study was based on the Technological-Organization-Environmental (TOE) and the Opportunity Recognition Frameworks. A mixedmethod study was conducted with data collected from a developed economy (Australia) and a developing country (Nigeria). An initial research model was developed based on the extant review of literature on social media use and entrepreneur opportunity recognition. Firstly, qualitative data were collected via interviews with 14 entrepreneurs, which identified eight factors under four broad categories (technology, environment, individual and social media platform factors) that influence entrepreneur social media use. Also, five social media capabilities were identified (networking, searching, observing, experimenting, and social media data analytics) to drive entrepreneurial opportunity recognition. Comparing the qualitative data with themes developed from published literature, the initial research model was revised. In the second stage, a survey of 568 entrepreneurs was used to validate the model and its associated relationships. The analysis suggests that four general factors influence social media use; platform perception, absorptive capacity, platform abuse and external pressure. In addition, the use of social media was found to influence opportunity recognition through four of the five identified capabilities: searching, observing, experimenting, and data analytics. However, the findings indicate differences on how social media capability drives opportunity recognition amongst entrepreneur in Australia and Nigeria, which can be explained based on their individualist and collectivist culture respectively. Interestingly, the multi-group analysis revealed that the influence of social media capabilities on opportunity recognition might vary depending on the entrepreneur's gender and the age of their business. The theoretical contribution and practical implications of the findings to social media companies, entrepreneurs, and policymakers were discussed. The study limitation includes being a cross sectional study, focusing on small businesses and evaluating two countries