Decision-making model for designing telecom products/services based on customer preferences and non-preferences

The design of the packages of products/services to be offered by a telecom company to its clients is a complex decision-making process that must consider different criteria to achieve both customer satisfaction and optimization of the company’s resources. In this process, Intuitionistic Fuzzy Sets (IFSs) can be used to manage uncertainty and better represent both preferences and non-preferences expressed by people who value each proposed alternative. We present a novel approach to design/develop new products/services that combines the Lean Six Sigma methodology with IFSs. Its main contribution comes from considering both preferences and nonpreferences expressed by real clients, whereas existing proposals only consider their preferences. By also considering their non-preferences, it provides an additional capacity to manage the high uncertainty in the selection of the commercial plan that best suits each client’s needs. Thus, client satisfaction is increased while improving the company’s corporate image, which will lead to customer loyalty and increased revenue. To validate the presented proposal, it has been applied to a real case study of the telecom sector, in which 2135 users have participated. The results obtained have been analysed and compared with those obtained with a model that does not consider the non-preferences expressed by users.Spanish Ministry of Science and Innovation (State Research Agency)Junta de Andalucia PID2019-103880RB-I00 PID2019-109644RB-I00 PY20_0067

Water Policies and Conflict Resolution of Public Participation Decision-Making Processes Using Prioritized Ordered Weighted Averaging (OWA) Operators

[EN] There is a growing interest in environmental policies about how to implement public participation engagement in the context of water resources management. This paper presents a robust methodology, based on ordered weighted averaging (OWA) operators, to conflict resolution decision-making problems under uncertain environments due to both information and stakeholders' preferences. The methodology allows integrating heterogeneous interests of the general public and stakeholders on account of their different degree of acceptance or preference and level of influence or power regarding the measures and policies to be adopted, and also of their level of involvement (i.e., information supply, consultation and active involvement). These considerations lead to different environmental and socio-economic outcomes, and levels of stakeholders' satisfaction. The methodology establishes a prioritization relationship over the stakeholders. The individual stakeholders' preferences are aggregated through their associated weights, which depend on the satisfaction of the higher priority decision maker. The methodology ranks the optimal management strategies to maximize the stakeholders' satisfaction. It has been successfully applied to a real case study, providing greater fairness, transparency, social equity and consensus among actors. Furthermore, it provides support to environmental policies, such as the EU Water Framework Directive (WFD), improving integrated water management while covering a wide range of objectives, management alternatives and stakeholders.Llopis Albert, C.; Merigó-Lindahl, JM.; Liao, H.; Xu, Y.; Grima-Olmedo, J.; Grima-Olmedo, C. (2018). Water Policies and Conflict Resolution of Public Participation Decision-Making Processes Using Prioritized Ordered Weighted Averaging (OWA) Operators. 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Fuzzy Techniques for Decision Making 2018

Zadeh's fuzzy set theory incorporates the impreciseness of data and evaluations, by imputting the degrees by which each object belongs to a set. Its success fostered theories that codify the subjectivity, uncertainty, imprecision, or roughness of the evaluations. Their rationale is to produce new flexible methodologies in order to model a variety of concrete decision problems more realistically. This Special Issue garners contributions addressing novel tools, techniques and methodologies for decision making (inclusive of both individual and group, single- or multi-criteria decision making) in the context of these theories. It contains 38 research articles that contribute to a variety of setups that combine fuzziness, hesitancy, roughness, covering sets, and linguistic approaches. Their ranges vary from fundamental or technical to applied approaches

Multi-criteria decision-making method based on intuitionistic trapezoidal fuzzy prioritised owa operator

In the real decision-making, there are many multiple attribute decision-making (MADM) problems, in which there exists the prioritised relationship among decision-making attributes. In this paper, with respect to the prioritised multi-criteria decision-making problems under intuitionistic trapezoidal fuzzy information, a new decision-making method on the basis of the intuitionistic trapezoidal fuzzy prioritised ordered weighted aggregation operator has been proposed. Firstly, the definitions, operational rules and characteristics of intuitionistic trapezoidal fuzzy numbers and POWA operator have been introduced. Then, intuitionistic trapezoidal fuzzy prioritised ordered weighted aggregation (ITFPOWA) operator has been defined as well as the computational method of associated weight, and some properties have been studied and proved. Furthermore, based on the ITFPOWA operator, an approach to the multi-criteria decision-making with intuitionistic trapezoidal fuzzy numbers has been established. Finally, an illustrative example has been given to prove the evaluation procedures of the developed approach and to demonstrate its practicality and validity

An approach for MADM problems with interval-valued intuitionistic fuzzy sets based on nonlinear functions

This paper investigates an approach for multiple attribute decision making (MADM) problems with interval-valued intuitionistic fuzzy numbers (IVIFNs). To do that, the nonlinear score, accuracy and hesitation functions of IVIFNs are developed based on the normal distribution. The novelty of these nonlinear functions is that they have an additional variance value, which can have more information to rank IVIFNs than Xu and Chen’s score function and Ye’s accuracy function. Based on these nonlinear functions, a ranking method for IVIFNs is proposed. Furthermore, a nonlinearly optimized model is proposed to obtain attribute weights by integrating these nonlinear functions. Then, we develop an approach for interval-valued intuitionistic fuzzy MADM programs in which two cases are considered: the attribute weight information is known and particularly known. In the end, we apply the proposed approach to select green supplier. First published online: 14 Sep 201

Simplified Neutrosophic Sets Based on Interval Dependent Degree for Multi-Criteria Group Decision-Making Problems

In this paper, a new approach and framework based on the interval dependent degree for multi-criteria group decision-making (MCGDM) problems with simplified neutrosophic sets (SNSs) is proposed. Firstly, the simplified dependent function and distribution function are defined. Then, they are integrated into the interval dependent function which contains interval computing and distribution information of the intervals

Uncertain Multi-Criteria Optimization Problems

Most real-world search and optimization problems naturally involve multiple criteria as objectives. Generally, symmetry, asymmetry, and anti-symmetry are basic characteristics of binary relationships used when modeling optimization problems. Moreover, the notion of symmetry has appeared in many articles about uncertainty theories that are employed in multi-criteria problems. Different solutions may produce trade-offs (conflicting scenarios) among different objectives. A better solution with respect to one objective may compromise other objectives. There are various factors that need to be considered to address the problems in multidisciplinary research, which is critical for the overall sustainability of human development and activity. In this regard, in recent decades, decision-making theory has been the subject of intense research activities due to its wide applications in different areas. The decision-making theory approach has become an important means to provide real-time solutions to uncertainty problems. Theories such as probability theory, fuzzy set theory, type-2 fuzzy set theory, rough set, and uncertainty theory, available in the existing literature, deal with such uncertainties. Nevertheless, the uncertain multi-criteria characteristics in such problems have not yet been explored in depth, and there is much left to be achieved in this direction. Hence, different mathematical models of real-life multi-criteria optimization problems can be developed in various uncertain frameworks with special emphasis on optimization problems

Induced hesitant 2-tuple linguistic aggregation operators with application in group decision making

In this article, hesitant 2-tuple linguistic arguments are used to evaluate the group decision making problems which have inter dependent or inter active attributes. Operational laws are developed for hesitant 2-tuple linguistic elements and based on these operational laws hesitant 2- tuple weighted averaging operator and generalized hesitant 2- tuple averaging operator are proposed. Combining Choquet integral with hesitant 2-tuple linguistic information, some new aggregation operators are defined, including the hesitant 2-tuple correlated averaging operator, the hesitant 2-tuple correlated geometric operator and the generalized hesitant 2-tuple correlated averaging operator. These proposed operators successfully manage the correlations among the elements. After investigating the properties of these operators, a multiple attribute decision making method based on these operators, is suggested. Finally, an example is given to illustrate the practicality and feasibility of proposed method

A hierarchical integration method under social constraints to maximize satisfaction in multiple criteria group decision making systems

Aggregating multiple opinions or assessments in a decision has always been a challenging field topic for researchers. Over the last decade, different approaches, mainly based on weighting data sources or decision-makers (DMs), have been proposed to resolve this issue, although social choice theory, focused on frameworks to combine individual opinions, is generally overlooked. To resolve this situation, a novel methodology is developed in this paper based on social choice theory and statistical mathematics. This method innovates by dividing the assessment into components which provides a multiple assessment analysis, assigning weights to each source regarding their position compared to the group for each considered criteria. This multiple-weighting process maximises individual and group satisfaction. Furthermore, the method makes it possible to manage previously assigned influence. An example is given to illustrate the proposed methodology. Additionally, sensitivity analysis is performed and comparisons with other methods are made. Finally, conclusions are presented.The first author acknowledges support from the Spanish Ministry of Education, Culture and Sports [grant number FPU18/01471]. The second and third author wish to recognise their support from the Serra Hunter programme. Finally, this work was supported by the Catalan agency AGAUR through its research group support program (2017SGR00227). This research is part of the R&D project IAQ4EDU, reference no. PID2020-117366RB-I00, funded by MCIN/AEI/10.13039/501100011033.Peer ReviewedPostprint (published version