Introduction to Strategy, Information, Technology, Economics, and Society (SITES) Minitrack

N/

The Six Pillars of Knowledge Economics

The purpose of this paper is to extend our earlier work on the contributions to the mini-track on Knowledge Economics at the Hawaii International Conference on System Sciences (HICSS). In the present work, we analyze 16 contributions from 2012 to 2016 and based on our analysis, we propose the Six Pillars of Knowledge Economics framework. The proposed framework articulates that six elements are essential to generate knowledge outputs: Innovation Capability, Leadership, Human Capital, Information Technology Resources, Financial Resources, and Innovation Climate. Additional major findings are that organizations are the most common unit of analysis, while the individual level is hardly considered. Journals represent the major source of citations. Conference proceedings were less cited, though more current. We recommend major conferences to be indexed by services like Scopus and provide open access to peer-reviewed proceedings

Digitalisation and Enterprise Knowledge (net)Working

Social media and emerging mobile technologies have forever changed the landscape of human interaction. Furthermore, they already play a pivotal role also in enterprises as a part of the organisational Knowledge Management System. Almost all large organisations have already implemented at least one Enterprise Social Media tool since they enable collaboration, provide easy access to information, and are available at reasonable costs. The effects of the decoupling of the real and the virtual world (as a result of Social Media use) on the construct knowledge and on knowledge management are still not sufficiently investigated. Against this background, the paper presents an exploratory approach of the development of a specific morphological tableau as an instrument for the analysis of employees’ behavior in context of knowledge management related ESM use. Furthermore, the application of the tableau is exemplary illustrated and further research steps are explained

Fall 2003 Vol. 6 No. 2

https://surface.syr.edu/ischool_news/1014/thumbnail.jp

TECHNOLOGY LEAPFROGGING IN EUROPEAN HEALTH SYSTEMS: POLICY IMPLICATIONS FOR THE DIGITAL DIVIDE

The 27 Member States of the European Union are highly differentiated by population size, health expenditure, technology access and use, economic profile and demographics. This study builds on earlier digital-divide studies using a ICT and digital health taxonomy that positions countries as frontrunners (quartile 1), followers (quartile 2), leapfroggers (quartile 3), and laggards (quartile 4). The concept of technology leapfrogging is used to analyse the digital divide in Europe’s health systems. Results from multivariate statistical analysis show evidence of technology leapfrogging in some EU countries. However, digital health policy implications show a one-size-fits-all approach to digital health is unlikely to produce optimal outcomes. Rather, EU policy-makers will need to develop nuanced digital health policies which go beyond measuring technical imperatives

The Role of Social CRM in Social Information Systems: Findings from Four Case Studies

Social Information Systems (SIS) are larger systems of open and voluntary collaboration between involved parties and based on Social Media. Recent research about SIS describes characteristics, constituting elements and research streams. However, detailed analysis about the effects and system design of SIS are still limited. This paper investigates the concept of SIS from the perspective of Customer Relationship Management (CRM). It illustrates similarities and differences between SIS and Social CRM implementations by drawing on existing research and the examination of four cases studies. The findings show benefits and requirements for the adoption of SIS in the field of CRM. On one hand, SIS provide new means for CRM by fostering the creation and nurturing of relationships between business and the market. On the other hand, for realizing these opportunities companies need to further integrate Social Media, CRM and Social CRM from an inside-out and outside-in perspective

Mobile Cloud Computing and Its Effectiveness in Business Organizations

E-commerce business organizations aim at achieving the goals and the mission effectively and efficiently so as to satisfy the diverse interests of the stakeholders. MCC is an ICT concept that enables the organizations to enhance the performance when serving the important stakeholders, who include customers, staff, managers, shareholders, and industry regulators. MCC involves the integration of the mobile devices to enable the sharing of the cloud infrastructure. The integration is done via a network and between the computer devices that operate remotely. The Internet is the most common network that enables the mobile devices to utilize the data and information stored in a cloud database. E-commerce businesses prefer the cloud infrastructure because it has a large data storage capacity and high processing speeds. Also, the cloud service providers invest substantial financial, human, and technological resources in ensuring the security of the effective management of the data resources. The main benefit of MCC is that it reduces the businesses expenses. For example, it enables the companies to offer products and services in the international market via the e-commerce infrastructure. Amazon.com is an example of a Multinational Corporation that is successful in offering high-quality services and products to customers in different countries using the website and the mobile app applications that are supported by the cloud infrastructure. Keywords: mobile cloud computing, cloud computing, E-commerce. DOI: 10.7176/IKM/9-1-0