Exploring strategic leadership challenges in achieving an ICT enabled transformational government

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel UniversityThis empirical research focuses on exploring the role of strategic leadership in the shift from Electronic Government (eGovernment) to Transformational Government (tGovernment). Despite the fact that many countries have implemented eGovernment, the literature reports a number of themhave failed to reach the promised seamless transformation. Moreover, there is a dearth of research into the domain of tGovernment; the research which exists is limited in extent thus leaving scope for timely and novel research contributions. This thesis reveals that a valuable contribution to knowledge could be derived from exploring the domain of transformational government. The leadership motivationand incentives to conduct a radical government organisational change have become an area of great importance. There is limited research on the strategic role of leadership in achieving transformational government domain; hence, the implications of seamless integration for transformational government have yet to be explored. This research discusses transformational government by using a qualitative, multiple case study research strategy. Data is triangulated and analysed according to its explanatory properties and underlying structural context. This researchextends established norms in literature for tGovernment implementation by incorporating established theories in organisational change from other related disciplines. This is to explain the significance of the underlying philosophical nature of the emerging themes, thus enabling government leaders to create robust strategic proposals for tGovernment. This empirical research is conducted in a Middle Eastern cultural context based in Dubai, United Arab Emirates. The research arrives at several key findings and themesthat contribute to the body of knowledge. A primary finding is the need for a radical change and an innovative managerial approach in using ICT to enable radical change in government organisations. A related finding of this research is that many assumptions underlying the various tGovernment models for transformation fall short to empirically explain the transformational government domain.The government visionary leadership has been proven to be a powerful driver for change in terms of initiating and leading the process for transformational government

The Development of eServices in an Enlarged EU:eGovernment and eHealth in Malta

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia, and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Malta. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

The Development of eServices in an Enlarged EU: eGovernment and eHealth in Lithuania

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Lithuania. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

The Development of eServices in an Enlarged EU: eGovernment and eHealth in Estonia

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Estonia. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

Difficulties for eGovernment promotion in Serbia : The analysis of eUprava Portal

We want to make clear there are no recipes for good communication of eGovernment. Good solutions, brave attempts to involve the public in eGovernment are the only examples what we can follow in this specific area of government. We will introduce theories and analysis of eGovernment environment in this article, which may be useful in designing a promotion and communication plan for the portal eUprava as a central site of Serbian eGovernment. After the general characteristics of society and communication in the world of eAdministration, we will introduce a dilemma, which strains between the good government and good governance. One section will be about a theory on good governance, the Digital Era Governance (DEG) and one on the barriers of the communication. The last section will analyze and discuss the eUprava portal. We will use PEST and SWOT analysis to detect the most urgent problems for the possible promotion of the portal

The Development of eHealth in an Enlarged EU: Synthesis Report

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country. In addition to national monographs, the project has delivered three synthesis reports, which offers an integrated view of the developments of each application domain in the New Member States. This report gives a comparative assessment of eHealth policies and institutions, problems and achievements with eHealth in the EU10. It also shows the examples of best practices with in eHealth developments, analyses the possible policy options at local, regional, national and European levels and highlights the most important future technical and non-technical R&D challenges specific to eHealth. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

The Development of eServices in an Enlarged EU: eGovernment and eHealth in Poland

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia and Slovakia. A report for each country was produced, describing its government and health systems and the role played by eGovernment and eHealth within these systems. Each report then analyzes, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eGovernment and eHealth in one of the countries in question. This analysis provides the basis for the identification and discussion of national policy options to address the major challenges and to suggest R&D issues relevant to the needs of each country ¿ in this case, Poland. In addition to national monographs, the project has delivered a synthesis report, which offers an integrated view of the developments of each application domain in the New Member States. Furthermore, a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas has been developed to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

The Development of eServices in an Enlarged EU: A Synthesis Report on eLearning

In 2005, IPTS launched a project which aimed to assess the developments in eGoverment, eHealth and eLearning in the 10 New Member States at national, and at cross-country level. At that time, the 10 New Member States were Cyprus, the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovenia and Slovakia. A report for each country was produced, describing its educational system and the role played by eLearning within both the formal education system and other aspects of lifelong learning. Each report then analyzed, on the basis of desk research and expert interviews, the major achievements, shortcomings, drivers and barriers in the development of eLearning in one of the countries in question. This synthesis report developed in the final phases of the project offers an integrated view of the developments of eLearning in the New Member States. Furthermore, the project has prepared a prospective report looking across and beyond the development of the eGoverment, eHealth and eLearning areas to summarize policy challenges and options for the development of eServices and the Information Society towards the goals of Lisbon and i2010.JRC.J.4-Information Societ

Modelling electronic service systems using UML

This paper presents a profile for modelling systems of electronic services using UML. Electronic services encapsulate business services, an organisational unit focused on delivering benefit to a consumer, to enhance communication, coordination and information management. Our profile is based on a formal, workflow-oriented description of electronic services that is abstracted from particular implementation technologies. Resulting models provide the basis for a formal analysis to verify behavioural properties of services. The models can also relate services to management components, including workflow managers and Electronic Service Management Systems (ESMSs), a novel concept drawn from experience of HP Service Composer and DySCo (Dynamic Service Composer), providing the starting point for integration and implementation tasks. Their UML basis and platform-independent nature is consistent with a Model-Driven Architecture (MDA) development strategy, appropriate to the challenge of developing electronic service systems using heterogeneous technology, and incorporating legacy systems