Intranet and Knowledge Management: Putting the Cart Before the Horse?

This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilizing, and exchanging knowledge through an intranet-technology based system delivers forms of benefits to both the organization and its clients, and understanding what organizational knowledge is to be managed and the process of managing it define the role of technology that enables knowledge management

Drivers and Impacts of R&D Adoption on Transport and Logistics Services

Actually, technologies and applications in industries are changing via business restructuring, new business models, new knowledge and supply chains. So R&D is not focused primarily on manufacturing industry as it used to be, but on different kinds of industries as logistics and transport (TLS). Nevertheless, the characteristics of the TLS industry determine the introduction of specific R&D solutions accordingly to sectors operations. The objective of this paper is to describe the R&D opportunities in the TLS industry and how managers use them to make their businesses more innovative and efficient. Using the Structure-Conduct-Performance (SCP) model the paper identifies the links between R&D adoption and innovation dynamics. Relating the findings, on the driver’s side there are three points that are worth mentioning: increasing market competition, the relationships of firms interacting with each other and the availability and quality of complementary assets such as employee skills and IT know-how. On the impacts’ side, firms advanced in terms of implementing R&D solutions are more likely to implement organizational changes. Finally, a set of recommendations on how to further improve the continuous innovation in the TLS industry is presented

Effective knowledge transfer to SMEs

EIM examined to what extent small and medium-sized enterprises may be stimulated to absorb more know-how in respect of for instance new process technology to use that know-how for in-company business process upgrading. The study focuses primarily on the cluster of businesses hardly involved in technological innovation, and examines to what degree knowledge about marketing and know-how management is employed to stimulate the absorption of know-how among retarded businesses.

Organizational knowledge transfer through creation, mobilization and diffusion: A case analysis of InTouch within Schlumberger

There is a paucity of theory for the effective management of knowledge transfer within large organisations. Practitioners continue to rely upon ‘experimental’ approaches to address the problem. This research attempts to reduce the gap between theory and application, thereby improving conceptual clarity for the transfer of knowledge. The paper, through an in-depth case analysis conducted within Schlumberger, studies the adoption of an intranet-based knowledge management (KM) system (called InTouch) to support, strategically align and transfer knowledge resources. The investigation was undertaken through the adoption of a robust methodological approach (abductive strategy) incorporating the role of technology as an enabler of knowledge management application. Consequently, the study addressed the important question of translating theoretical benefits of KM into practical reality. The research formulates a set of theoretical propositions which are seen as key to the development of an effective knowledge based infrastructure. The findings identify 30 generic attributes that are essential to the creation, mobilisation and diffusion of organisational knowledge. The research makes a significant contribution to identifying a theoretical and empirically based agenda for successful intranet-based KM which will be of benefit to both the academic and practitioner communities. The paper also highlights and proposes important areas for further research

Developing information architecture through records management classification techniques

Purpose – This work aims to draw attention to information retrieval philosophies and techniques allied to the records management profession, advocating a wider professional consideration of a functional approach to information management, in this instance in the development of information architecture. Design/methodology/approach – The paper draws from a hypothesis originally presented by the author that advocated a viewpoint whereby the application of records management techniques, traditionally applied to develop business classification schemes, was offered as an additional solution to organising information resources and services (within a university intranet), where earlier approaches, notably subject- and administrative-based arrangements, were found to be lacking. The hypothesis was tested via work-based action learning and is presented here as an extended case study. The paper also draws on evidence submitted to the Joint Information Systems Committee in support of the Abertay University's application for consideration for the JISC award for innovation in records and information management. Findings – The original hypothesis has been tested in the workplace. Information retrieval techniques, allied to records management (functional classification), were the main influence in the development of pre- and post-coordinate information retrieval systems to support a wider information architecture, where the subject approach was found to be lacking. Their use within the workplace has since been extended. Originality/value – The paper advocates that the development of information retrieval as a discipline should include a wider consideration of functional classification, as this alternative to the subject approach is largely ignored in mainstream IR works

Technology Use, Organisational Flexibility and Innovation: Evidence for Germany

This paper investigates to what extent the usage of information and communication technology (ICT) fosters innovation activities by facilitating more flexible organisational structures in firms. We distinguish between functional flexibility (the ability of workers to co-operate and take decentralised decisions) and numerical flexibility (the reduction of fixed costs, mainly due to outsourcing business processes). Our results from a large and representative data set of firms in Germany show that ICT use is associated with an increase in both types of flexibility but the implications for innovation activities differ. Functional flexibility is strongly positively associated with product innovations. In contrast, numerical flexibility allows firms to ?buy? innovations in the short run, but reduces innovative capacity in the longer run. --ICT usage,flexibility,innovations

Knowledge Management Practice at a Bulgarian Bank: A Case Study

This paper reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM processes can be further improved. The Bank's KM activities have been studied using observations, interviews and informal discussions for data collection. Findings were compared and contrasted with existing literature in similar contexts. Although rudiments of knowledge sharing are evident from the KM activities in different departments of the bank, the limitations such as resistance to change of the implemented KM systems are impeding the effectiveness of the knowledge management process. More training and incentives are needed to increase knowledge creation and sharing. Moreover, a clearly articulated KM strategy along with success criteria and commitment and support from senior management is needed. There is a severe lack of knowledge management studies in Bulgarian context in general and Bulgarian banking sector in particular. The authors' findings will potentially help in improving knowledge sharing practice as well as provide a valuable insight into knowledge management related issues in the Bulgarian context. The findings from this research can be useful to companies from Eastern Europe and other regions in improving their knowledge sharing practice

When will we learn: key factors and potential barriers

The overall aim of this research was to improve the dissemination of Lessons Learned in construction projects so that contractors’ project teams have access to the most relevant lessons at the most appropriate time, in the most appropriate format. The outcome of the research aimed to provide (1) an understanding of the different systems and tools used for recording Lessons Learned amongst major construction contractors; (2) an understanding of the needs in terms of what sort of lessons are required, the level of detail required and how best these should be made available; and (3) an approach on how best to disseminate Lessons Learned. The key objectives of the research were to: 1. Investigate current practice for recording and disseminating Lessons Learned; 2. Identify potential barriers for successfully disseminating Lessons Learned; and 3. Identify key factors affecting company processes to encourage a more systematic dissemination of Lessons Learned. The study was conducted in three phases. The first investigated contractors’ current practices for recording and disseminating Lessons Learned through a questionnaire survey. The second phase identified key factors that would encourage the institutionalisation of Lessons Learned and also the factors that inhibit their use. The third phase examined how current processes could be adapted to develop a process that would embed the systematic dissemination of Lessons Learned within an organisation’s existing practices. This report focuses on the second stage of the project that identified from the end users those factors that would encourage the institutionalisation of Lessons Learned and also the factors that inhibit their use of Lessons Learned

Organizing Knowledge in Implementation of Knowledge Management as Strategy for Competitive Bussiness at PT Telkom

This study is entitled Organizing Knowledge in Implementation of Knowledge Management. The research was conducted in bussines organization. The research objectives are to find out new concept in coverage of knowledge by knowledge management implementation at Telkom organizing explicit knowledge ; to analysis personal characteristic knowledge manager. This research use by qualitative methode with case study approach at Telkom Japati 1st street Bandung. Technique of gathering data uses observation, archived record, interview, documentation dan physical ware. From the results of studies that have been done, so the conclusion can be drawn as follows: Knowledge management which is done by making taxonomy based processes and business operations is called as knowledge centers that are stored on the intranet while competency-based stream called virtual competency center. Organizing knowledge in virtual storage by creating taxonomy of knowledge toward process and operating bussines, tree types of knowledge are:Structure knowledge: unstructure knowledge and less structure knowledge. For other media are managed by a special unit that is the library. The technology media support information and communications intended to improve information transfer and sharing of knowledge organization as a whole through cooperation and communication between individuals. Recomendation: It is better to make guidelines of writing articles on KM Tool, in order to avoid a flood of information that is not need. For example the text have been made by others. .It is better also to make the theme of writing, so that the contributors will more focus in creating the knowledge. Therefore, it will give deep exploration a theme. Form of virtual communication in KM should also explore the tacit knowledge. It is appropriate if the contributors are also allowed to create works that are audio-visual format. For example how to use technology in the 3.5 G DAT file format, or how to assemble the satellite Telkom2. Keyword: Business communication; Knowledge management; Organizational Communication; Organizing knowledge; Knowledge strorag