INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING

Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint

A model for providing emotion awareness and feedback using fuzzy logic in online learning

Monitoring users’ emotive states and using that information for providing feedback and scaffolding is crucial. In the learning context, emotions can be used to increase students’ attention as well as to improve memory and reasoning. In this context, tutors should be prepared to create affective learning situations and encourage collaborative knowledge construction as well as identify those students’ feelings which hinder learning process. In this paper, we propose a novel approach to label affective behavior in educational discourse based on fuzzy logic, which enables a human or virtual tutor to capture students’ emotions, make students aware of their own emotions, assess these emotions and provide appropriate affective feedback. To that end, we propose a fuzzy classifier that provides a priori qualitative assessment and fuzzy qualifiers bound to the amounts such as few, regular and many assigned by an affective dictionary to every word. The advantage of the statistical approach is to reduce the classical pollution problem of training and analyzing the scenario using the same dataset. Our approach has been tested in a real online learning environment and proved to have a very positive influence on students’ learning performance.Peer ReviewedPostprint (author's final draft

Automatic generation of textual descriptions in data-to-text systems using a fuzzy temporal ontology: Application in air quality index data series

In this paper we present a model based on computational intelligence and natural language generation for the automatic generation of textual summaries from numerical data series, aiming to provide insights which help users to understand the relevant information hidden in the data. Our model includes a fuzzy temporal ontology with temporal references which addresses the problem of managing imprecise temporal knowledge, which is relevant in data series. We fully describe a real use case of application in the environmental information systems field, providing linguistic descriptions about the air quality index (AQI), which is a very well-known indicator provided by all meteorological agencies worldwide. We consider two different data sources of real AQI data provided by the official Galician (NW Spain) Meteorology Agency: (i) AQI distribution in the stations of the meteorological observation network and (ii) time series which describe the state and evolution of the AQI in each meteorological station. Both application models were evaluated following the current standards and good practices of manual human expert evaluation of the Natural Language Generation field. Assessment results by two experts meteorologists were very satisfactory, which empirically confirm that the proposed textual descriptions fit this type of data and service both in content and layoutThis research was funded by the Spanish Ministry for Science, Innovation and Universities (grants TIN2017-84796-C2-1-R, PID2020-112623GB-I00, and PDC2021-121072-C21) and the Galician Ministry of Education, University and Professional Training, Spain (grants ED431C2018/29 and ED431G2019/04). All grants were co-funded by the European Regional Development Fund (ERDF/FEDER program)S

Using Fuzzy Linguistic Representations to Provide Explanatory Semantics for Data Warehouses

A data warehouse integrates large amounts of extracted and summarized data from multiple sources for direct querying and analysis. While it provides decision makers with easy access to such historical and aggregate data, the real meaning of the data has been ignored. For example, "whether a total sales amount 1,000 items indicates a good or bad sales performance" is still unclear. From the decision makers' point of view, the semantics rather than raw numbers which convey the meaning of the data is very important. In this paper, we explore the use of fuzzy technology to provide this semantics for the summarizations and aggregates developed in data warehousing systems. A three layered data warehouse semantic model, consisting of quantitative (numerical) summarization, qualitative (categorical) summarization, and quantifier summarization, is proposed for capturing and explicating the semantics of warehoused data. Based on the model, several algebraic operators are defined. We also extend the SQL language to allow for flexible queries against such enhanced data warehouses

Fuzzy Logic in Decision Support: Methods, Applications and Future Trends

During the last decades, the art and science of fuzzy logic have witnessed significant developments and have found applications in many active areas, such as pattern recognition, classification, control systems, etc. A lot of research has demonstrated the ability of fuzzy logic in dealing with vague and uncertain linguistic information. For the purpose of representing human perception, fuzzy logic has been employed as an effective tool in intelligent decision making. Due to the emergence of various studies on fuzzy logic-based decision-making methods, it is necessary to make a comprehensive overview of published papers in this field and their applications. This paper covers a wide range of both theoretical and practical applications of fuzzy logic in decision making. It has been grouped into five parts: to explain the role of fuzzy logic in decision making, we first present some basic ideas underlying different types of fuzzy logic and the structure of the fuzzy logic system. Then, we make a review of evaluation methods, prediction methods, decision support algorithms, group decision-making methods based on fuzzy logic. Applications of these methods are further reviewed. Finally, some challenges and future trends are given from different perspectives. This paper illustrates that the combination of fuzzy logic and decision making method has an extensive research prospect. It can help researchers to identify the frontiers of fuzzy logic in the field of decision making

Classifying sequences by the optimized dissimilarity space embedding approach: a case study on the solubility analysis of the E. coli proteome

We evaluate a version of the recently-proposed classification system named Optimized Dissimilarity Space Embedding (ODSE) that operates in the input space of sequences of generic objects. The ODSE system has been originally presented as a classification system for patterns represented as labeled graphs. However, since ODSE is founded on the dissimilarity space representation of the input data, the classifier can be easily adapted to any input domain where it is possible to define a meaningful dissimilarity measure. Here we demonstrate the effectiveness of the ODSE classifier for sequences by considering an application dealing with the recognition of the solubility degree of the Escherichia coli proteome. Solubility, or analogously aggregation propensity, is an important property of protein molecules, which is intimately related to the mechanisms underlying the chemico-physical process of folding. Each protein of our dataset is initially associated with a solubility degree and it is represented as a sequence of symbols, denoting the 20 amino acid residues. The herein obtained computational results, which we stress that have been achieved with no context-dependent tuning of the ODSE system, confirm the validity and generality of the ODSE-based approach for structured data classification.Comment: 10 pages, 49 reference

INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING

Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint

Data granulation by the principles of uncertainty

Researches in granular modeling produced a variety of mathematical models, such as intervals, (higher-order) fuzzy sets, rough sets, and shadowed sets, which are all suitable to characterize the so-called information granules. Modeling of the input data uncertainty is recognized as a crucial aspect in information granulation. Moreover, the uncertainty is a well-studied concept in many mathematical settings, such as those of probability theory, fuzzy set theory, and possibility theory. This fact suggests that an appropriate quantification of the uncertainty expressed by the information granule model could be used to define an invariant property, to be exploited in practical situations of information granulation. In this perspective, a procedure of information granulation is effective if the uncertainty conveyed by the synthesized information granule is in a monotonically increasing relation with the uncertainty of the input data. In this paper, we present a data granulation framework that elaborates over the principles of uncertainty introduced by Klir. Being the uncertainty a mesoscopic descriptor of systems and data, it is possible to apply such principles regardless of the input data type and the specific mathematical setting adopted for the information granules. The proposed framework is conceived (i) to offer a guideline for the synthesis of information granules and (ii) to build a groundwork to compare and quantitatively judge over different data granulation procedures. To provide a suitable case study, we introduce a new data granulation technique based on the minimum sum of distances, which is designed to generate type-2 fuzzy sets. We analyze the procedure by performing different experiments on two distinct data types: feature vectors and labeled graphs. Results show that the uncertainty of the input data is suitably conveyed by the generated type-2 fuzzy set models.Comment: 16 pages, 9 figures, 52 reference

Fuzzy Sets in Business Management, Finance, and Economics

This book collects fifteen papers published in s Special Issue of Mathematics titled “Fuzzy Sets in Business Management, Finance, and Economics”, which was published in 2021. These paper cover a wide range of different tools from Fuzzy Set Theory and applications in many areas of Business Management and other connected fields. Specifically, this book contains applications of such instruments as, among others, Fuzzy Set Qualitative Comparative Analysis, Neuro-Fuzzy Methods, the Forgotten Effects Algorithm, Expertons Theory, Fuzzy Markov Chains, Fuzzy Arithmetic, Decision Making with OWA Operators and Pythagorean Aggregation Operators, Fuzzy Pattern Recognition, and Intuitionistic Fuzzy Sets. The papers in this book tackle a wide variety of problems in areas such as strategic management, sustainable decisions by firms and public organisms, tourism management, accounting and auditing, macroeconomic modelling, the evaluation of public organizations and universities, and actuarial modelling. We hope that this book will be useful not only for business managers, public decision-makers, and researchers in the specific fields of business management, finance, and economics but also in the broader areas of soft mathematics in social sciences. Practitioners will find methods and ideas that could be fruitful in current management issues. Scholars will find novel developments that may inspire further applications in the social sciences