A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. 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Sustainability and Kaizen: Business Model Trends in Healthcare

[EN] Kaizen, or continuous improvement, is a management tool that allows the identification of activities that have no value in the processes examined. This identification leads to the improvement of these processes within any organization and promotes economic and social sustainability, and to a lesser extent environmental sustainability. Kaizen, already widely and successfully employed in the industrial sector, is now being applied in the health sector. However, the health sector tends to publish only the results of how processes have been improved in finely focused areas and the resulting benefits. The majority of the benefits focus on time and cost reduction. In this study, the authors carried out a bibliometric analysis using the Scimat program, which maps the thematic evolution of Kaizen in the health sector and its relationship with sustainability, in order to promote the interest of the health sector for this type of process improvement. The findings confirm that the implementation of Kaizen is recent and constantly evolves and grows, and that it can help economic and social sustainability, and to a lesser extent environmental sustainability.Morell-Santandreu, O.; Santandreu Mascarell, C.; García Sabater, JJ. (2020). Sustainability and Kaizen: Business Model Trends in Healthcare. Sustainability. 12(24):1-28. https://doi.org/10.3390/su122410622S1281224Sepetis, A. (2019). Sustainable Health Care Management in the Greek Health Care Sector. Open Journal of Social Sciences, 07(12), 386-402. doi:10.4236/jss.2019.712030Sustainable Healthcare—Working towards the Paradigm Shift https://www.anhinternational.org/wp-content/uploads/old/files/100617SustainableHealthcare_White-Paper.pdfWeisz, U., Haas, W., Pelikan, J. M., & Schmied, H. (2011). Sustainable Hospitals: A Socio-Ecological Approach. GAIA - Ecological Perspectives for Science and Society, 20(3), 191-198. doi:10.14512/gaia.20.3.10McGain, F., & Naylor, C. (2014). 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International Journal of Operations & Production Management, 23(12), 1426-1446. doi:10.1108/01443570310506704Ferreira, D. M. C., & Saurin, T. A. (2019). A complexity theory perspective of kaizen: a study in healthcare. Production Planning & Control, 30(16), 1337-1353. doi:10.1080/09537287.2019.1615649Chahal, H., & Fayza, N. A. (2016). An exploratory study on kaizen muda and organisational sustainability: patients’ perspective. International Journal of Lean Enterprise Research, 2(1), 81. doi:10.1504/ijler.2016.078249Ishijima, H., Nishikido, K., Teshima, M., Nishikawa, S., & Gawad, E. A. (2019). Introducing the «5S-KAIZEN-TQM» approach into public hospitals in Egypt. International Journal of Health Care Quality Assurance, 33(1), 89-109. doi:10.1108/ijhcqa-06-2018-0143Mazzocato, P., Stenfors-Hayes, T., von Thiele Schwarz, U., Hasson, H., & Nyström, M. E. (2016). Kaizen practice in healthcare: a qualitative analysis of hospital employees’ suggestions for improvement. 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(2019). El profesional de la información (EPI): Bibliometric and thematic analysis (2006-2017). El Profesional de la Información, 28(4). doi:10.3145/epi.2019.jul.17WOS Database Available from the Spanish Foundation for Science and Technology https://www.recursoscientificos.fecyt.es/Fundación Española para la Ciencia y la Tecnología (FECYT) www.fecyt.esJiménez-García, M., Ruiz-Chico, J., Peña-Sánchez, A. R., & López-Sánchez, J. A. (2020). A Bibliometric Analysis of Sports Tourism and Sustainability (2002–2019). Sustainability, 12(7), 2840. doi:10.3390/su12072840Chiarini, A., Baccarani, C., & Mascherpa, V. (2018). Lean production, Toyota Production System and Kaizen philosophy. The TQM Journal, 30(4), 425-438. doi:10.1108/tqm-12-2017-0178Garcia, J. A. M., Sabater, J. J. G., & Bonavia, T. (2009). The impact of Kaizen Events on improving the performance of automotive components’ first-tier suppliers. 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Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. 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Knowledge, Promotional Events, and the Contribution of Clustering to Innovation

This is an author's accepted manuscript of an article published in: “Journal of Promotion Management"; Volume 21, Issue 4, 2015; copyright Taylor & Francis; available online at: http://dx.doi.org/10.1080/10496491.2015.1051407This research provides insight on the mechanisms through which knowledge acquired through promotional events and through spatial co-location simultaneously sustains firm s innovation. Applying the concept of temporary clusters to promotional events, we simultaneously test how internal resources mediating effect and promotional events moderating role affect innovation in clusters. Regression analyses with nonparametric bootstrapping and a large sample of Spanish clusters confirm the synergies derived from the combination of internal resources, local relationships, and complementary foreign events. Although extra-cluster linkages increase this effect, synergies creation requires attendance to international exhibitions or conventions. Valuable implications for practitioners and policy makers are discussed.Belso Martínez, JA.; Mas Verdú, F.; Roig Tierno, H. (2015). Knowledge, Promotional Events, and the Contribution of Clustering to Innovation. Journal of Promotion Management. 21(4):504-515. doi:10.1080/10496491.2015.1051407S504515214Asheim, B. T., & Isaksen, A. (2002). The Journal of Technology Transfer, 27(1), 77-86. doi:10.1023/a:1013100704794Autant-Bernard, C., Billand, P., Frachisse, D., & Massard, N. (2007). Social distance versus spatial distance in R&D cooperation: Empirical evidence from European collaboration choices in micro and nanotechnologies. Papers in Regional Science, 86(3), 495-519. doi:10.1111/j.1435-5957.2007.00132.xBathelt, H., Malmberg, A., & Maskell, P. (2004). Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation. Progress in Human Geography, 28(1), 31-56. doi:10.1191/0309132504ph469oaBathelt, H., & Schuldt, N. (2008). Between Luminaires and Meat Grinders: International Trade Fairs as Temporary Clusters. Regional Studies, 42(6), 853-868. doi:10.1080/00343400701543298Boschma, R. (2005). Proximity and Innovation: A Critical Assessment. Regional Studies, 39(1), 61-74. doi:10.1080/0034340052000320887Cohen, W. M., & Levinthal, D. A. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Science Quarterly, 35(1), 128. doi:10.2307/2393553Geigenmüller, A. (2010). The role of virtual trade fairs in relationship value creation. Journal of Business & Industrial Marketing, 25(4), 284-292. doi:10.1108/08858621011038243Giner, J. M., & María, M. J. S. (2002). ‘Territorial systems of small firms in Spain: an analysis of productive and organizational characteristics in industrial districts’. Entrepreneurship & Regional Development, 14(3), 211-228. doi:10.1080/08985620210136009Giuliani, E., & Bell, M. (2005). The micro-determinants of meso-level learning and innovation: evidence from a Chilean wine cluster. Research Policy, 34(1), 47-68. doi:10.1016/j.respol.2004.10.008Hervas-Oliver, J.-L., & Albors-Garrigos, J. (2008). The role of the firm’s internal and relational capabilities in clusters: when distance and embeddedness are not enough to explain innovation. Journal of Economic Geography, 9(2), 263-283. doi:10.1093/jeg/lbn033Lagendijk, A., & Lorentzen, A. (2007). Proximity, Knowledge and Innovation in Peripheral Regions. On the Intersection between Geographical and Organizational Proximity. European Planning Studies, 15(4), 457-466. doi:10.1080/09654310601133260Ling-yee, L. (2006). Relationship learning at trade shows: Its antecedents and consequences. Industrial Marketing Management, 35(2), 166-177. doi:10.1016/j.indmarman.2005.03.006Lorentzen, A. (2007). The Geography of Knowledge Sourcing—A Case Study of Polish Manufacturing Enterprises. European Planning Studies, 15(4), 467-486. doi:10.1080/09654310601133252Markusen, A. (1996). Sticky Places in Slippery Space: A Typology of Industrial Districts. Economic Geography, 72(3), 293. doi:10.2307/144402McCann, B. T., & Folta, T. B. (2011). Performance differentials within geographic clusters. Journal of Business Venturing, 26(1), 104-123. doi:10.1016/j.jbusvent.2009.04.004Palumbo, F., & Herbig, P. A. (2002). Trade Shows and Fairs. Journal of Promotion Management, 8(1), 93-108. doi:10.1300/j057v08n01_09Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions. Multivariate Behavioral Research, 42(1), 185-227. doi:10.1080/00273170701341316Ramírez-Pasillas, M. (2008). Resituating Proximity and Knowledge Cross-fertilization in Clusters by Means of International Trade Fairs. European Planning Studies, 16(5), 643-663. doi:10.1080/09654310802049158Ramírez-Pasillas, M. (2010). International trade fairs as amplifiers of permanent and temporary proximities in clusters. Entrepreneurship & Regional Development, 22(2), 155-187. doi:10.1080/08985620902815106Rinallo, D., & Golfetto, F. (2011). Exploring the Knowledge Strategies of Temporary Cluster Organizers: A Longitudinal Study of the EU Fabric Industry Trade Shows (1986-2006). Economic Geography, 87(4), 453-476. doi:10.1111/j.1944-8287.2011.01127.xRychen, F., & Zimmermann, J.-B. (2008). Clusters in the Global Knowledge-based Economy: Knowledge Gatekeepers and Temporary Proximity. Regional Studies, 42(6), 767-776. doi:10.1080/00343400802088300Tafesse, W., & Korneliussen, T. (2012). Managing Trade Show Campaigns: Why Managerial Responsibilities Matter? Journal of Promotion Management, 18(2), 236-253. doi:10.1080/10496491.2012.668434Tanner, J. F., & Chonko, L. B. (2002). Using Trade Shows Throughout the Product Life Cycle. Journal of Promotion Management, 8(1), 109-125. doi:10.1300/j057v08n01_10Torre, A. (2008). On the Role Played by Temporary Geographical Proximity in Knowledge Transmission. Regional Studies, 42(6), 869-889. doi:10.1080/00343400801922814Wolfe, D. A., & Gertler, M. S. (2004). Clusters from the Inside and Out: Local Dynamics and Global Linkages. Urban Studies, 41(5-6), 1071-1093. doi:10.1080/00420980410001675832Wood, E. H. (2009). Evaluating Event Marketing: Experience or Outcome? Journal of Promotion Management, 15(1-2), 247-268. doi:10.1080/1049649090289258

Are Water User Associations Prepared for a Second-Generation Modernization? The Case of the Valencian Community (Spain)

[EN] This work focuses on the situation of the technological transition to new technologies in drip irrigation in the Valencian Community (Spain). The study covers the last decade with data from interviews to managers of Irrigation Communities in 2010 and 2018. We analyze the main technological problems in seven topics: (i) Catchment & Pumping; (ii) Storage & Regulation; (iii) Treatment & Filtering; (iv) Transport & Distribution; (v) Maneuver, Regulation & Protection; (vi) Automation; (vii) Theft and Vandalism. We also have researched the influence of the performance of the Automation system, the presence of a technician in the Irrigation Community and the use of sensors or climatic data. Results show that problems related to technological maintenance of filtering systems or automation are very common and important and they are more important in large Irrigation Communities. We have also observed that mostly large ICs are using sensors or climatic data for their irrigation schedule. We can conclude that their current situation is focused in the daily maintenance of technological problems, inherited from the first modernization processes at the beginning of 21st century. Hence, they are far away from a second stage of modernization or the smart irrigation pushed by the new advances on technology.González-Pavón, C.; Arviza Valverde, J.; Balbastre Peralta, I.; Carot Sierra, JM.; Palau-Salvador, G. (2020). Are Water User Associations Prepared for a Second-Generation Modernization? The Case of the Valencian Community (Spain). Water. 12(8):1-17. https://doi.org/10.3390/w12082136S117128Swyngedouw, E. (2007). Technonatural revolutions: the scalar politics of Franco’s hydro-social dream for Spain, 1939?1975. Transactions of the Institute of British Geographers, 32(1), 9-28. doi:10.1111/j.1475-5661.2007.00233.xVan der Kooij, S., Zwarteveen, M., & Kuper, M. (2015). The material of the social: the mutual shaping of institutions by irrigation technology and society in Seguia Khrichfa, Morocco. International Journal of the Commons, 9(1), 129. doi:10.18352/ijc.539García-Mollá, M., Ortega-Reig, M., Boelens, R., & Sanchis-Ibor, C. (2020). Hybridizing the commons. Privatizing and outsourcing collective irrigation management after technological change in Spain. World Development, 132, 104983. doi:10.1016/j.worlddev.2020.104983Lopez-Gunn, E., Zorrilla, P., Prieto, F., & Llamas, M. R. (2012). Lost in translation? Water efficiency in Spanish agriculture. Agricultural Water Management, 108, 83-95. doi:10.1016/j.agwat.2012.01.005Sanchis Ibor, C., García Mollá, M., & Avellà Reus, L. (2016). Las políticas de implantación del riego localizado. Efectos en las entidades de riego de la Comunidad Valenciana. Boletín de la Asociación de Geógrafos Españoles, (72). doi:10.21138/bage.2330Allan, T. (1999). Productive efficiency and allocative efficiency: why better water management may not solve the problem. Agricultural Water Management, 40(1), 71-75. doi:10.1016/s0378-3774(98)00106-1Lecina, S., Isidoro, D., Playán, E., & Aragüés, R. (2010). Irrigation modernization and water conservation in Spain: The case of Riegos del Alto Aragón. Agricultural Water Management, 97(10), 1663-1675. doi:10.1016/j.agwat.2010.05.023Playán, E., & Mateos, L. (2006). Modernization and optimization of irrigation systems to increase water productivity. Agricultural Water Management, 80(1-3), 100-116. doi:10.1016/j.agwat.2005.07.007Garb, Y., & Friedlander, L. (2014). From transfer to translation: Using systemic understandings of technology to understand drip irrigation uptake. Agricultural Systems, 128, 13-24. doi:10.1016/j.agsy.2014.04.003Friedlander, L., Tal, A., & Lazarovitch, N. (2013). Technical considerations affecting adoption of drip irrigation in sub-Saharan Africa. Agricultural Water Management, 126, 125-132. doi:10.1016/j.agwat.2013.04.014Ahmad, A., & Khan, S. (2016). Water and Energy Scarcity for Agriculture: Is Irrigation Modernization the Answer? Irrigation and Drainage, 66(1), 34-44. doi:10.1002/ird.2021Plusquellec, H. (2009). Modernization of large-scale irrigation systems: is it an achievable objective or a lost cause. Irrigation and Drainage, 58(S1), S104-S120. doi:10.1002/ird.488Masseroni, D., Ricart, S., de Cartagena, F., Monserrat, J., Gonçalves, J., de Lima, I., … Gandolfi, C. (2017). Prospects for Improving Gravity-Fed Surface Irrigation Systems in Mediterranean European Contexts. Water, 9(1), 20. doi:10.3390/w9010020De Bont, C., & Veldwisch, G. J. (2020). State Engagement with Farmer-led Irrigation Development: Symbolic Irrigation Modernisation and Disturbed Development Trajectories in Tanzania. The Journal of Development Studies, 56(12), 2154-2168. doi:10.1080/00220388.2020.1746278Koech, R., & Langat, P. (2018). Improving Irrigation Water Use Efficiency: A Review of Advances, Challenges and Opportunities in the Australian Context. Water, 10(12), 1771. doi:10.3390/w10121771Egea, G., Fernández, J. E., & Alcon, F. (2017). Financial assessment of adopting irrigation technology for plant-based regulated deficit irrigation scheduling in super high-density olive orchards. Agricultural Water Management, 187, 47-56. doi:10.1016/j.agwat.2017.03.008Alcon, F., de Miguel, M. D., & Burton, M. (2011). Duration analysis of adoption of drip irrigation technology in southeastern Spain. Technological Forecasting and Social Change, 78(6), 991-1001. doi:10.1016/j.techfore.2011.02.001Hu, X., Qu, F., Jiang, J., Xu, J., & Liu, T. (2019). Drip irrigation and fertilization improve yield, uptake of nitrogen, and water-nitrogen use efficiency in cucumbers grown in substrate bags. Plant, Soil and Environment, 65(No. 6), 328-335. doi:10.17221/186/2019-pseJiang, G., & Wang, Z. (2019). Scale Effects of Ecological Safety of Water-Saving Irrigation: A Case Study in the Arid Inland River Basin of Northwest China. Water, 11(9), 1886. doi:10.3390/w11091886Ortega-Reig, M., Sanchis-Ibor, C., Palau-Salvador, G., García-Mollá, M., & Avellá-Reus, L. (2017). Institutional and management implications of drip irrigation introduction in collective irrigation systems in Spain. Agricultural Water Management, 187, 164-172. doi:10.1016/j.agwat.2017.03.009Sanchis-Ibor, C., Boelens, R., & García-Mollá, M. (2017). Collective irrigation reloaded. Re-collection and re-moralization of water management after privatization in Spain. Geoforum, 87, 38-47. doi:10.1016/j.geoforum.2017.10.002Soto-García, M., Martínez-Alvarez, V., García-Bastida, P. A., Alcon, F., & Martin-Gorriz, B. (2013). Effect of water scarcity and modernisation on the performance of irrigation districts in south-eastern Spain. 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Factors Affecting Teacher Readiness for Online Learning (TROL) in Early Childhood Education: TISE and TPACK

This study aims to find empirical information about the effect of Technological Pedagogical Content Knowledge (TPACK), and Technology Integration Self Efficacy (TISE) on Teacher Readiness for Online Learning (TROL). This study uses a quantitative survey method with path analysis techniques. This study measures the readiness of kindergarten teachers in distance learning in Tanah Datar Regency, West Sumatra Province, Indonesia with a sampling technique using simple random sampling involving 105 teachers. Empirical findings reveal that; 1) there is a direct positive effect of Technology Integration Self Efficacy on Teacher Readiness for Online Learning; 2) there is a direct positive effect of PACK on Teacher Readiness for Online Learning; 3) there is a direct positive effect of Technology Integration Self Efficacy on TPACK. If want to improve teacher readiness for online learning, Technological Pedagogical Content Knowledge (TPACK) must be improved by paying attention to Technology Integration Self Efficacy (TISE). Keywords: TROL, TPACK, TISE, Early Childhood Education References: Abbitt, J. T. (2011). An Investigation of the Relationship between Self-Efficacy Beliefs about Technology Integration and Technological Pedagogical Content Knowledge (TPACK) among Preservice Teachers. Journal of Digital Learning in Teacher Education, 27(4), 134–143. Adedoyin, O. B., & Soykan, E. (2020). Covid-19 pandemic and online learning: The challenges and opportunities. Interactive Learning Environments, 1–13. https://doi.org/10.1080/10494820.2020.1813180 Adnan, M. (2020). Online learning amid the COVID-19 pandemic: Students perspectives. Journal of Pedagogical Sociology and Psychology, 1(2), 45–51. https://doi.org/10.33902/JPSP.2020261309 Alqurashi, E. (2016). 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Contemporary Educational Technology, 10(1). https://doi.org/10.30935/cet.512537 Bozkurt, A., Jung, I., Xiao, J., Vladimirschi, V., Schuwer, R., Egorov, G., Lambert, S. R., Al-freih, M., Pete, J., Olcott, D., Rodes, V., Aranciaga, I., Bali, M., Alvarez, A. V, Roberts, J., Pazurek, A., Raffaghelli, J. E., Panagiotou, N., Coëtlogon, P. De, … Paskevicius, M. (2020). UVicSPACE: Research & Learning Repository Navigating in a time of uncertainty and crisis. Asian Journal of Distance Education, 15(1), 1–126. Brinkley-Etzkorn, K. E. (2018). Learning to teach online: Measuring the influence of faculty development training on teaching effectiveness through a TPACK lens. The Internet and Higher Education, 38, 28–35. https://doi.org/10.1016/j.iheduc.2018.04.004 Butnaru, G. I., Niță, V., Anichiti, A., & Brînză, G. (2021). The effectiveness of online education during covid 19 pandemic—A comparative analysis between the perceptions of academic students and high school students from romania. 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Technological Pedagogical Content Knowledge (TPACK) in Action. Journal of Research on Technology in Education, 43(3), 211–229. https://doi.org/10.1080/15391523.2011.10782570 Hatlevik, I. K. R., & Hatlevik, O. E. (2018). Examining the relationship between teachers’ ICT self-efficacy for educational purposes, collegial collaboration, lack of facilitation and the use of ICT in teaching practice. Frontiers in Psychology, 9(JUN), 1–8. https://doi.org/10.3389/fpsyg.2018.00935 Hung, M. L. (2016). Teacher readiness for online learning: Scale development and teacher perceptions. Computers and Education, 94, 120–133. https://doi.org/10.1016/j.compedu.2015.11.012 Hung, M. L., Chou, C., Chen, C. H., & Own, Z. Y. (2010). Learner readiness for online learning: Scale development and student perceptions. Computers and Education, 55(3), 1080–1090. https://doi.org/10.1016/j.compedu.2010.05.004 Juanda, A., Shidiq, A. S., & Nasrudin, D. (2021). Teacher Learning Management: Investigating Biology Teachers’ TPACK to Conduct Learning During the Covid-19 Outbreak. Jurnal Pendidikan IPA Indonesia, 10(1), 48–59. https://doi.org/10.15294/jpii.v10i1.26499 Karatas, M. A.-K. (2020). COVID - 19 Pandemisinin Toplum Psikolojisine Etkileri ve Eğitime Yansımaları. Journal of Turkish Studies, Volume 15(Volume 15 Issue 4), 1–13. https://doi.org/10.7827/TurkishStudies.44336 Kaymak, Z. D., & Horzum, M. B. (2013). Relationship between online learning readiness and structure and interaction of online learning students. Kuram ve Uygulamada Egitim Bilimleri, 13(3), 1792–1797. https://doi.org/10.12738/estp.2013.3.1580 Keser, H., Karaoğlan Yılmaz, F. G., & Yılmaz, R. (2015). TPACK Competencies and Technology Integration Self-Efficacy Perceptions of Pre-Service Teachers. Elementary Education Online, 14(4), 1193–1207. https://doi.org/10.17051/io.2015.65067 Kim, J. (2020). Learning and Teaching Online During Covid-19: Experiences of Student Teachers in an Early Childhood Education Practicum. International Journal of Early Childhood, 52(2), 145–158. https://doi.org/10.1007/s13158-020-00272-6 Koehler, M. J., Mishra, P., & Cain, W. (2013). What is Technological Pedagogical Content Knowledge (TPACK)? Journal of Education, 193(3), 13–19. https://doi.org/10.1177/002205741319300303 Lee, Y., & Lee, J. (2014). Enhancing pre-service teachers’ self-efficacy beliefs for technology integration through lesson planning practice. Computers and Education, 73, 121–128. https://doi.org/10.1016/j.compedu.2014.01.001 Mallillin, L. L. D., Mendoza, L. C., Mallillin, J. B., Felix, R. C., & Lipayon, I. C. (2020). Implementation and Readiness of Online Learning Pedagogy: A Transition To Covid 19 Pandemic. European Journal of Open Education and E-Learning Studies, 5(2), 71–90. https://doi.org/10.46827/ejoe.v5i2.3321 Mishra, P. (2019). Considering Contextual Knowledge: The TPACK Diagram Gets an Upgrade. Journal of Digital Learning in Teacher Education, 35(2), 76–78. https://doi.org/10.1080/21532974.2019.1588611 Moorhouse, B. L. (2020). Adaptations to a face-to-face initial teacher education course ‘forced’ online due to the COVID-19 pandemic. Journal of Education for Teaching, 46(4), 609–611. https://doi.org/10.1080/02607476.2020.1755205 Mulyadi, D., Wijayatingsih, T. D., Budiastuti, R. E., Ifadah, M., & Aimah, S. (2020). Technological Pedagogical and Content Knowledge of ESP Teachers in Blended Learning Format. International Journal of Emerging Technologies in Learning (IJET), 15(06), 124. https://doi.org/10.3991/ijet.v15i06.11490 Murtaza, G., Mahmood, K., & Fatima, N. (2021). Readiness for Online Learning during COVID-19 pandemic: A survey of Pakistani LIS students The Journal of Academic Librarianship Readiness for Online Learning during COVID-19 pandemic: A survey of Pakistani LIS students. The Journal of Academic Librarianship, 47(3), 102346. https://doi.org/10.1016/j.acalib.2021.102346 Mustika, M., & Sapriya. (2019). Kesiapan Guru IPS dalam E-learning Berdasarkan: Survei melalui Pendekatan TPACK. 32–35. https://doi.org/10.1145/3306500.3306566 Niess, M. L. (2011). Investigating TPACK: Knowledge Growth in Teaching with Technology. Journal of Educational Computing Research, 44(3), 299–317. https://doi.org/10.2190/EC.44.3.c Oketch, & Otchieng, H. (2013). University of Nairobi, H. A. (2013). E-Learning Readiness Assessment Model in Kenyas’ Higher Education Institutions: A Case Study of University of Nairobi by: Oketch, Hada Achieng a Research Project Submitted in Partial Fulfillment of the Requirement of M. October. Pamuk, S., Ergun, M., Cakir, R., Yilmaz, H. B., & Ayas, C. (2015). Exploring relationships among TPACK components and development of the TPACK instrument. Education and Information Technologies, 20(2), 241–263. https://doi.org/10.1007/s10639-013-9278-4 Paraskeva, F., Bouta, H., & Papagianni, A. (2008). Individual characteristics and computer self-efficacy in secondary education teachers to integrate technology in educational practice. Computers and Education, 50(3), 1084–1091. https://doi.org/10.1016/j.compedu.2006.10.006 Putro, S. T., Widyastuti, M., & Hastuti, H. (2020). Problematika Pembelajaran di Era Pandemi COVID-19 Stud Kasus: Indonesia, Filipina, Nigeria, Ethiopia, Finlandia, dan Jerman. Geomedia Majalah Ilmiah Dan Informasi Kegeografian, 18(2), 50–64. Qudsiya, R., Widiyaningrum, P., & Setiati, N. (2018). The Relationship Between TISE and TPACK among Prospective Biology Teachers of UNNES. Journal of Biology Education, 7(3), 305–311. https://doi.org/10.15294/jbe.v7i3.26021 Reflianto, & Syamsuar. (2018). Pendidikan dan Tantangan Pembelajaran Berbasis Teknologi Informasi di Era Revolusi Industri 4.0. Jurnal Ilmiah Teknologi Pendidikan, 6(2), 1–13. Reski, A., & Sari, K. (2020). Analisis Kemampuan TPACK Guru Fisika Se-Distrik Merauke. Jurnla Kreatif Online, 8(1), 1–8. Ruggiero, D., & Mong, C. J. (2015). The teacher technology integration experience: Practice and reflection in the classroom. Journal of Information Technology Education, 14. Santika, V., Indriayu, M., & Sangka, K. B. (2021). Profil TPACK Guru Ekonomi di Indonesia sebagai Pendekatan Integrasi TIK selama Pembelajaran Jarak Jauh pada Masa Pandemi Covid-19. Duconomics Sci-Meet (Education & Economics Science Meet), 1, 356–369. https://doi.org/10.37010/duconomics.v1.5470 Semiz, K., & Ince, M. L. (2012). Pre-service physical education teachers’ technological pedagogical content knowledge, technology integration self-efficacy and instructional technology outcome expectations. Australasian Journal of Educational Technology, 28(7). https://doi.org/10.14742/ajet.800 Senthilkumar, Sivapragasam, & Senthamaraikannan. (2014). 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Do Disaster Literacy and Mitigation Policy Affect Residents Resettling in Tsunami Prone Areas? Study from the City of Banda Aceh, Indonesia

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Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective

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