Research Agenda for Studying Open Source II: View Through the Lens of Referent Discipline Theories

In a companion paper [Niederman et al., 2006] we presented a multi-level research agenda for studying information systems using open source software. This paper examines open source in terms of MIS and referent discipline theories that are the base needed for rigorous study of the research agenda

Physicality in Australian patent law

It is generally understood that the patent system exists to encourage the conception and disclosure of new and useful inventions embodied in machines and other physical devices, along with new methods that physically transform matter from one state to another. What is not well understood is whether, and to what extent, the patent system is to encourage and protect the conception and disclosure of inventions that are non-physical methods – namely those that do not result in a physical transformation of matter. This issue was considered in Grant v Commissioner of Patents. In that case the Full Court of the Federal Court of Australia held that an invention must involve a physical effect or transformation to be patentable subject matter. In doing so, it introduced a physicality requirement into Australian law. What this article seeks to establish is whether the court’s decision is consistent with the case law on point. It does so by examining the key common law cases that followed the High Court’s watershed decision in National Research Development Corporation v Commissioner of Patents, the undisputed authoritative statement of principle in regard to the patentable subject matter standard in Australia. This is done with a view to determining whether there is anything in those cases that supports the view that the Australian patentable subject matter test contains a physicality requirement

Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach

[EN] The packaging industry in India is predicted to grow at 18% annually. In recent years Packaging becomes a potential marketing tool. The marketer should design the packaging of high quality from customer perspective.  As the research in the area of packaging is very few, study of quality attributes of Packaging is the need of the hour and inevitable. An empirical research was conducted by applying Kano Model. The researcher is interested to find out the perception of the customers on 22 quality attributes of packaging. 500 respondents which were selected randomly were asked about their experience of packing on everyday commodities through a well-structured questionnaire.  The classification of attribute as must-be quality, one-dimensional quality, attractive quality, indifferent quality and reverse quality was done by three methods. Marketer should make a note of it and prioritise the attributes for customer satisfaction.Dash, SK. (2021). Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach. International Journal of Production Management and Engineering. 9(1):57-64. https://doi.org/10.4995/ijpme.2021.13683OJS576491Bakhitar, A.,Hannan, A., Basit, A., Ahmad, J.(2015). Prioritization of value based services of software by using AHP and fuzzy KANO model. International Conference on Computational and Social Sciences, 8, 25- 27.Basfirinci, C., Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. Journal of Air Transport Management, 42(1), 239-48. https://doi.org/10.1016/j.jairtraman.2014.11.005Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M., Walden, D. (1993). Kano's methods for understanding customer-defined quality. The Center for Quality of Management Journal, 2(4), 2-36.Brown, G.H. (1950). Measuring consumer attitudes towards products. Journal of Marketing, 14(5), 691-98. https://doi.org/10.1177/002224295001400505Chaudha, A., Jain, R., Singh, A.R., Mishra, P.K. (2011). Integration of Kano's Model into Quality Function Deployment (QFD). Journal Advice Manufacture Technology, 53, 689-698. https://doi.org/10.1007/s00170-010-2867-0Cole, R.E. (2001). From continuous improvement to continuous innovation. Quality Management Journal, 8(4), 7-21. https://doi.org/10.1080/10686967.2001.11918977Dash, S.K. (2019). Application of Kano Model in Identifying Attributes. A Case Study on School Bus Services. International Journal of Management Studies, 6(1), 31-37. https://doi.org/10.18843/ijms/v6i1(3)/03Dziuba, S.T., Śron, B. (2014). FAM-FMC system as an alternative element of the software used in a grain and flour milling enterprise. Production Engineering Archives, 4(3),29-31. https://doi.org/10.30657/pea.2014.04.08Ernzer, M., Kopp, K.(2003). Application of KANO method to life cycle design. IEEE Proceedings of Eco Design: Third International Symposium on Environmentally Conscious De-sign and Inverse Manufacturing, Tokyo Japan, December 8-11, 383-389. https://doi.org/10.1109/ECODIM.2003.1322697Feigenbaum, A.V. (1991).Total Quality Control. McGraw-Hill. Fundin, A., Nilsson, L. (2003). Using Kano's theory of attractive quality to better understand customer satisfaction with e-services. Asian Journal on Quality, 4(2), 32-49. https://doi.org/10.1108/15982688200300018Friman, M., Edvardsson, B. (2003). A content analysis of complaints and compliments. Managing Service Quality, 13(1), 20-26. https://doi.org/10.1108/09604520310456681Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.Hanan, M., Karp, P. (1989). Customer satisfaction, how to maximise, measure and market your company's "ultimate product". AMACOM.Herzberg, F., Bernard, M., Snyderman, B.B. (1959). The Motivation to Work. John Wiley and Sons.Hoch, S.J., Ha, Y.W. (1986). Consumer learning: advertising and the ambiguity of product experience. Journal of Consumer Research, 13, 221-33.https://doi.org/10.1086/209062Johnson, M.D., Nilsson, L. (2003). The Importance of Reliability and Customization from Goods to Services. Quality Management Journal, 10(1), 8-19. https://doi.org/10.1080/10686967.2003.11919049Kano, N., Seraku, N., Takahashi, F., Tsuji, S. (1984). Attractive Quality and Must-Be Quality. Journal of the Japanese Society for Quality Control, 41, 39-48.Kapalle, P.K, Lehmann, D.R. (1995). The effects of advertised and observed quality on expectations about new product quality. Journal of Marketing Research, 32(8), 280-90. https://doi.org/10.1177/002224379503200304Lee, M.C., Newcomb, J.F. (1997). Applying the Kano methodology to meet customer requirements: NASA's microgravity science program. Quality Management Journal, 4(3), 95-110. https://doi.org/10.1080/10686967.1997.11918805Löfgren, M. (2005). Winning at the first and second moments of truth: An exploratory study. Journal of Service Theory and Practice, 15(1), 102-15. https://doi.org/10.1108/09604520510575290Löfgren, M., Witell, L. (2005). Kano's Theory of Attractive Quality and Packaging. Quality Management Journal, 12(3), 7-20. https://doi.org/10.1080/10686967.2005.11919257Matzler, K., Hinterhuber, H.H., Bailom, F., Sauerwein, E. (1996). How to delight your customers. Journal of Product & Brand Management, 5(2), 6-18. https://doi.org/10.1108/10610429610119469Miarka, D., Żukowska, J., Siwek, A., Nowacka,A., Nowak, D. (2015). Microbial hazards reduction during creamy cream cheese production. Production Engineering Archives, 6(1), 39-44. https://doi.org/10.30657/pea.2015.06.10Nelson, P. (1970), Information and consumer behaviour. Journal of Political Economy, 78, 311-29. https://doi.org/10.1086/259630Nilsson-Witell, L, Fundin, A. (2005). Dynamics of service attributes: a test of Kano's theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168. https://doi.org/10.1108/09564230510592289Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science Journal, 25(2), 154-61. https://doi.org/10.1007/BF02894351Parasuraman, A., Colby, C.L. (2001). Techno-Ready Marketing. Free Press.Qiting, P., Uno, N., Kubota, Y. (2013). Kano Model Analysis of Customer Needs and Satisfaction at the Shanghai Disneyland. In Proceedings of the 5th Intl Congress of the Intl Association of Societies of Design Research, Tokyo, Japan. http://design-cu.jp/iasdr2013/papers/1835-1b.pdf Accessed on January 2021.Sauerwein, E., Bailom, F., Matzler, K., Hinterhuber, H.H. (1996). The Kano Model: How to delight your Customers. Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313-327. https://is.muni. cz/el/econ/podzim2009/MPH_MAR2/um/9899067/THE_KANO_MODEL_-_HOW_TO_DELIGHT_YOUR_CUSTOMERS.pdfShewhart, W.A. (1931). Economic Control of Quality of Manufactured Product. D. Van Nostrand Company, Inc.Underwood, R.L., Klein, N.M. (2002). Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10(4), 58-68. https://doi.org/10.1080/10696679.2002.11501926Underwood, R.L. Klein, N.M., Burke, R.R. (2001). Packaging communication: attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-22. https://doi.org/10.1108/10610420110410531Watson, G.H. (2003), "Customer focus and competitiveness", in Stephens, K.S. (Ed.), Six Sigma and Related Studies in the Quality Disciplines, ASQ Quality Press, Milwaukee, WI.Williams, D. (2020). The future of the packaging industry in India. Packaging Gateway. https://packaging-gateway.com/features/futurepackaging-industry-in-india Accessed on January 2021.Williams,H., Wikström,F., Löfgren.M. (2008). A life cycle perspective on environmental effects of customer focused packaging development." Journal of Cleaner Production, 16(7), 853-859. https://doi.org/10.1016/j.jclepro.2007.05.006Woodruff, R.B. (1997). Customer value: the next source for competitive advantage. Journal of Academy of Marketing Science, 25(2), 139- 53. https://doi.org/10.1007/BF02894350Zeithaml, V.A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22. https://doi.org/10.1177/00222429880520030

The Role of Technology in Music Education: a Survey of Computer Usage in Teaching Music in Colleges of Education in The Volta Region, Ghana

The study sought to find out the role of computer technology in music education in Colleges of Education in the Volta Region of Ghana. It aimed at surveying the use of computer technology for teaching music and exploring the instructional prospects for computer technology usage in music in Colleges of Education. The study employed Rogers’ Diffusion Innovation theory and descriptive survey research method. Data was collected from the respondents using questionnaire, interview, and observation. The study revealed that even though about 90% of the music tutors have good academic qualification and over five years teaching experience, lack of competence in handling computer technology in teaching music among some music tutors and incoherent ICT initiatives hindered proper application of computer technology in the field of music education. It is however envisaged that increasing access and coherent computer technology initiatives will be paramount for the teaching of music in the Colleges of Education

User involvement in healthcare technology development and assessment: Structured literature review

Purpose – Medical device users are one of the principal stakeholders of medical device technologies. User involvement in medical device technology development and assessment is central to meet their needs. Design/methodology/approach – A structured review of literature, published from 1980 to 2005 in peer-reviewed journals, was carried out from social science perspective to investigate the practice of user involvement in the development and assessment of medical device technologies. This was followed by qualitative thematic analysis. Findings – It is found that users of medical devices include clinicians, patients, carers and others. Different kinds of medical devices are developed and assessed by user involvement. The user involvement occurs at different stages of the medical device technology lifecycle and the degree of user involvement is in the order of design stage > testing and trials stage > deployment stage > concept stage. Methods most commonly used for capturing users’ perspectives are usability tests, interviews and questionnaire surveys. Research limitations/implications – We did not review the relevant literature published in engineering, medical and nursing fields, which might have been useful. Practical implications – Consideration of the users’ characteristics and the context of medical device use is critical for developing and assessing medical device technologies from users’ perspectives. Originality/value – This study shows that users of medical device technologies are not homogeneous but heterogeneous, in several aspects, and their needs, skills and working environments vary. This is important consideration for incorporating users’ perspectives in medical device technologies. Paper type: Literature review

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries

Effects of innovation types on firm performance

Innovation is broadly seen as an essential component of competitiveness, embedded in the organizational structures, processes, products, and services within a firm. The objective of this paper is to explore the effects of the organizational, process, product, and marketing innovations on the different aspects of firm performance, including innovative, production, market, and financial performances, based on an empirical study covering 184 manufacturing firms in Turkey. A theoretical framework is empirically tested identifying the relationships amid innovations and firm performance through an integrated innovation-performance analysis. The results reveal the positive effects of innovations on firm performance in manufacturing industries