Editorial Preface

It is with great pleasure that we present the 4th regular issue of Volume 10 of the International Journal of Integrated Engineering (IJIE). This edition features the latest findings and research in the area of Civil and Environmental Engineering, Electrical and Electronic Engineering and Mechanical, Materials and Manufacturing Engineering.We would like to extend our sincere gratitude and appreciation for the enthusiastic and vigorous support and contributions from the Editorial Board and Reviewers of IJIE for taking time and effort to review manuscripts. As no manuscript is accepted or rejected without careful reading by experts in a particular area to which the paper is related. The experts have maintained a high standard of scholarship and we believe the readers of this Journal deserves.It is our hope that this fine collection of articles will be a valuable resource for International Journal of Integrated Engineering (IJIE) readers and will stimulate further research in the area of Civil and Environmental Engineering, Electrical and Electronic Engineering and Mechanical, Materials and Manufacturing Engineering. We strongly encourage authors to submit their articles and readers to provide feedback. In order to access the online version of this issue along with archived editions please visit our website http://penerbit.uthm.edu.my/ojs/index.php/ijie/.We would like to thank all the authors who have contributed manuscripts in IJIE and those who are awaiting their manuscripts for publication in subsequent issues

Cell Formation Heuristic Procedure Considering Production Data

[EN] Manufacturing cell formation is one of foremost, and critical aspect of any manufacturing cell design problem. A large number of cell formation methods are developed and still counting. Consideration of production data in cell formation makes these methods more complex and tedious. In this paper an attempt has been made to develop a simple, easy to understand and implement cell formation procedure, having the capability to handle production data viz. operation sequence, production volume, and inter-cell movement cost simultaneously. The results obtained from proposed procedures are in tune with some highly complex methods, which validates the performance of proposed procedure. To demonstrate its ability to handle other production parameters with little modifications, a modification for consideration to part processing cost in addition to above mentioned production data is developed and explained. Towards the end the procedure to handle alternate process plans in conjugation with production data by the proposed cell formation procedure is also discussed.Kumar, S.; Sharma, RK. (2014). Cell Formation Heuristic Procedure Considering Production Data. International Journal of Production Management and Engineering. 2(2):75-84. doi:10.4995/ijpme.2014.2078SWORD758422Ahi, A., Aryanezhad, M. B., Ashtiani, B., & Makui, A. (2009). A novel approach to determine cell formation, intracellular machine layout and cell layout in the CMS problem based on TOPSIS method. Computers & Operations Research, 36(5), 1478-1496. doi:10.1016/j.cor.2008.02.012Arkat, J., Hosseinabadi Farahani, M., & Hosseini, L. (2011). Integrating cell formation with cellular layout and operations scheduling. The International Journal of Advanced Manufacturing Technology, 61(5-8), 637-647. doi:10.1007/s00170-011-3733-4Beaulieu, A., Ait-Kadi, D., & Gharbi, A. (1993). Heuristic for Flexible Machine Selection Problems. Journal of Decision Systems, 2(3-4), 241-253. doi:10.1080/12460125.1993.10511583Beaulieu, A., Gharbi, A., & Ait-Kadi. (1997). An algorithm for the cell formation and the machine selection problems in the design of a cellular manufacturing system. International Journal of Production Research, 35(7), 1857-1874. doi:10.1080/002075497194958Boutsinas, B. (2013). Machine-part cell formation using biclustering. European Journal of Operational Research, 230(3), 563-572. doi:10.1016/j.ejor.2013.05.007Chow, W. S., and Hawaleshka, O., (1992), An efficient algorithm for solving the machine chaining problem in cellular manufacturing, Computers ind. Engng., Vol. 22, No. 1, 95-100.CHU, C.-H., & TSAI, M. (1990). A comparison of three array-based clustering techniques for manufacturing cell formation. International Journal of Production Research, 28(8), 1417-1433. doi:10.1080/00207549008942802Nair, G. J., & Narendran, T. T. (1998). CASE: A clustering algorithm for cell formation with sequence data. International Journal of Production Research, 36(1), 157-180. doi:10.1080/002075498193985Jie Lian, Chen Guang Liu, Wen Juan Li, Steve Evans, Yong Yin, (2013), Formation of independent manufacturing cells with the consideration of multiple identical machines, International journal of production research, Kim, C. O.,Baek, J. G., Baek, J. K., (2004), A two-phase heuristic algorithm for cell formation problems considering alternative part routes and machine sequences, International Journal of Production Research, 42:18, 3911-3927,Krushinsky, D., & Goldengorin, B. (2012). An exact model for cell formation in group technology. Computational Management Science, 9(3), 323-338. doi:10.1007/s10287-012-0146-2Kumar, L. (2008). Part-machine group formation with operation sequence, time and production volume. International Journal of Simulation Modelling, 7(4), 198-209. doi:10.2507/ijsimm07(4)4.113Lokesh, K., & Jain, P. K. (2010). Concurrently part-machine groups formation with important production data. International Journal of Simulation Modelling, 9(1), 5-16. doi:10.2507/ijsimm09(1)1.133Miltenburg, J., & Zhang, W. (1991). A comparative evaluation of nine well-known algorithms for solving the cell formation problem in group technology. Journal of Operations Management, 10(1), 44-72. doi:10.1016/0272-6963(91)90035-vMukattash, A. M., Adil, M. B., & Tahboub, K. K. (2002). Heuristic approaches for part assignment in cell formation. Computers & Industrial Engineering, 42(2-4), 329-341. doi:10.1016/s0360-8352(02)00020-7Mahesh, O., & Srinivasan, G. (2002). Incremental cell formation considering alternative machines. International Journal of Production Research, 40(14), 3291-3310. doi:10.1080/00207540210146189Sudhakara Pandian, R., & Mahapatra, S. S. (2009). Manufacturing cell formation with production data using neural networks. Computers & Industrial Engineering, 56(4), 1340-1347. doi:10.1016/j.cie.2008.08.003Papaioannou, G., & Wilson, J. M. (2010). The evolution of cell formation problem methodologies based on recent studies (1997–2008): Review and directions for future research. European Journal of Operational Research, 206(3), 509-521. doi:10.1016/j.ejor.2009.10.020Sarker, B. R., (1996), The resemblance coefficients in group technology: a survey and comparative study of relational metrics, Computers ind. Engng., Vol. 30, No. 1, 103-116.Seifoddini, H., (1998), Comparison between single linkage and average linkage clustering techniques in forming machine cells", Computers & industrial engineering 15(14), 210-216.SHAFER, S. M., & MEREDITH, J. R. (1990). A comparison of selected manufacturing cell formation techniques. International Journal of Production Research, 28(4), 661-673. doi:10.1080/00207549008942747VENUGOPAL, V., & NARENDRAN, T. T. (1994). Machine-cell formation through neural network models. International Journal of Production Research, 32(9), 2105-2116. doi:10.1080/00207549408957061Won, Y., & Lee, K. C. (2001). Group technology cell formation considering operation sequences and production volumes. International Journal of Production Research, 39(13), 2755-2768. doi:10.1080/00207540010005060Yasuda *, K., Hu, L., & Yin, Y. (2005). A grouping genetic algorithm for the multi-objective cell formation problem. International Journal of Production Research, 43(4), 829-853. doi:10.1080/00207540512331311859Yin, Y., & Yasuda, K. (2005). Similarity coefficient methods applied to the cell formation problem: a comparative investigation. Computers & Industrial Engineering, 48(3), 471-489. doi:10.1016/j.cie.2003.01.001Yin, Y., & Yasuda, K. (2006). Similarity coefficient methods applied to the cell formation problem: A taxonomy and review. International Journal of Production Economics, 101(2), 329-352. doi:10.1016/j.ijpe.2005.01.01

Inferring export orientation from corporate websites

This is an author's accepted manuscript of an article published in: “Applied Economics Letters"; Volume 21, Issue 7, 2014; copyright Taylor & Francis; available online at: http://dx.doi.org/10.1080/13504851.2013.872752The purpose of this article is to infer indicators about the export orientation of firms from the analysis of their corporate websites. Using a dataset of manufacturing firms, two logistic regressions were performed and compared: one considering some firm structural variables, and another considering some web-based variables. Results showed that the website features are good predictors of the export orientation of firms, performing as well as the classic economic variables.Blázquez Soriano, MD.; Doménech I De Soria, J. (2014). Inferring export orientation from corporate websites. Applied Economics Letters. 21(7):509-512. doi:10.1080/13504851.2013.872752S509512217Bonaccorsi, A. (1992). On the Relationship Between Firm Size and Export Intensity. Journal of International Business Studies, 23(4), 605-635. doi:10.1057/palgrave.jibs.8490280DA, Z., ENGELBERG, J., & GAO, P. (2011). In Search of Attention. The Journal of Finance, 66(5), 1461-1499. doi:10.1111/j.1540-6261.2011.01679.xDzielinski, M. (2012). Measuring economic uncertainty and its impact on the stock market. Finance Research Letters, 9(3), 167-175. doi:10.1016/j.frl.2011.10.003Freund, C. L., & Weinhold, D. (2004). The effect of the Internet on international trade. Journal of International Economics, 62(1), 171-189. doi:10.1016/s0022-1996(03)00059-xGirma, S., Greenaway, avid, & Kneller, R. (2004). Does Exporting Increase Productivity? A Microeconometric Analysis of Matched Firms. Review of International Economics, 12(5), 855-866. doi:10.1111/j.1467-9396.2004.00486.xLee, J., & Morrison, A. M. (2010). A comparative study of web site performance. Journal of Hospitality and Tourism Technology, 1(1), 50-67. doi:10.1108/17579881011023016Murphy, J., & Scharl, A. (2007). An investigation of global versus local online branding. International Marketing Review, 24(3), 297-312. doi:10.1108/02651330710755302Nassimbeni, G. (2001). Technology, innovation capacity, and the export attitude of small manufacturing firms: a logit/tobit model. Research Policy, 30(2), 245-262. doi:10.1016/s0048-7333(99)00114-6Preis, T., Reith, D., & Stanley, H. E. (2010). Complex dynamics of our economic life on different scales: insights from search engine query data. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, 368(1933), 5707-5719. doi:10.1098/rsta.2010.0284Spence, M. M. (2003). Small Business Economics, 20(1), 83-103. doi:10.1023/a:1020200621988Varian, H. R. (2010). Computer Mediated Transactions. American Economic Review, 100(2), 1-10. doi:10.1257/aer.100.2.1Wholey, J. S., & Hatry, H. P. (1992). The Case for Performance Monitoring. Public Administration Review, 52(6), 604. doi:10.2307/97717

Comparison of Different Parameters to Evaluate Delamination in Edge Trimming of Basalt Fiber Reinforced Plastics (BFRP)

[EN] Delamination is one of the main problems that occur when machining fiber-reinforced composite materials. In this work, Types I and II of delamination are studied separately in edge trimming of basalt fiber reinforced plastic (BFRP). For this purpose, one-dimensional and area delamination parameters are defined. One-dimensional parameters (Wa and Wb) allow to know average fibers length while the analysis of area delamination parameters (Sd) allow to evaluate delamination density. To study delamination, different tests are carried out modifying cutting parameters (cutting speed, feed per tooth and depth of cut) and material characteristics (fiber volume fraction and fiber orientation). Laminates with a lower fiber volume fraction do not present delamination. Attending to one-dimensional parameters it can be concluded that Type II delamination is more important than Type I and that a high depth of cut generates higher values of delamination parameters. An analysis of variance (ANOVA) is performed to study area parameters. Although delamination has a random nature, for each depth of cut, more influence variables in area delamination are firstly, feed per tooth and secondly, cutting speed.This research was funded by Government of Spain, grant number PID2019-108807RB-I00.Navarro-Mas, M.; Meseguer, M.; Lluch-Cerezo, J.; García Manrique, JA. (2020). Comparison of Different Parameters to Evaluate Delamination in Edge Trimming of Basalt Fiber Reinforced Plastics (BFRP). Materials. 13(23):1-17. https://doi.org/10.3390/ma13235326S1171323Lopresto, V., Caggiano, A., & Teti, R. (2016). High Performance Cutting of Fibre Reinforced Plastic Composite Materials. Procedia CIRP, 46, 71-82. doi:10.1016/j.procir.2016.05.079Ozkan, D., Panjan, P., Gok, M. S., & Karaoglanli, A. C. (2020). Experimental Study on Tool Wear and Delamination in Milling CFRPs with TiAlN- and TiN-Coated Tools. Coatings, 10(7), 623. doi:10.3390/coatings10070623Nguyen-Dinh, N., Bouvet, C., & Zitoune, R. (2019). Influence of machining damage generated during trimming of CFRP composite on the compressive strength. Journal of Composite Materials, 54(11), 1413-1430. doi:10.1177/0021998319883335Razfar, M. R., & Zadeh, M. R. Z. (2009). Optimum damage and surface roughness prediction in end milling glass fibre-reinforced plastics, using neural network and genetic algorithm. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 223(6), 653-664. doi:10.1243/09544054jem1409Neeli, N., Jenarthanan, M. P., & Dileep Kumar, G. (2018). Multi-response optimization for machining GFRP composites using GRA and DFA. Multidiscipline Modeling in Materials and Structures, 14(3), 482-496. doi:10.1108/mmms-08-2017-0092Azmi, A. I., Lin, R. J. T., & Bhattacharyya, D. (2012). Machinability study of glass fibre-reinforced polymer composites during end milling. The International Journal of Advanced Manufacturing Technology, 64(1-4), 247-261. doi:10.1007/s00170-012-4006-6Jenarthanan, M. P., & Jeyapaul, R. (2018). Optimisation of machining parameters on milling of GFRP composites by desirability function analysis using Taguchi method. International Journal of Engineering, Science and Technology, 5(4), 22-36. doi:10.4314/ijest.v5i4.3Sreenivasulu, R. (2013). Optimization of Surface Roughness and Delamination Damage of GFRP Composite Material in End Milling Using Taguchi Design Method and Artificial Neural Network. Procedia Engineering, 64, 785-794. doi:10.1016/j.proeng.2013.09.154He, Y., Qing, H., Zhang, S., Wang, D., & Zhu, S. (2017). The cutting force and defect analysis in milling of carbon fiber-reinforced polymer (CFRP) composite. The International Journal of Advanced Manufacturing Technology, 93(5-8), 1829-1842. doi:10.1007/s00170-017-0613-6Raj, P. P., & Perumal, A. E. (2010). Taguchi Analysis of surface roughness and delamination associated with various cemented carbide K10 end mills in milling of GFRP. Journal of Engineering Science and Technology Review, 3(1), 58-64. doi:10.25103/jestr.031.11Hintze, W., Hartmann, D., & Schütte, C. (2011). Occurrence and propagation of delamination during the machining of carbon fibre reinforced plastics (CFRPs) – An experimental study. Composites Science and Technology, 71(15), 1719-1726. doi:10.1016/j.compscitech.2011.08.002Wang, F., Yin, J., Ma, J., Jia, Z., Yang, F., & Niu, B. (2017). Effects of cutting edge radius and fiber cutting angle on the cutting-induced surface damage in machining of unidirectional CFRP composite laminates. The International Journal of Advanced Manufacturing Technology, 91(9-12), 3107-3120. doi:10.1007/s00170-017-0023-9Li, M., Huang, M., Jiang, X., Kuo, C., & Yang, X. (2018). Study on burr occurrence and surface integrity during slot milling of multidirectional and plain woven CFRPs. The International Journal of Advanced Manufacturing Technology, 97(1-4), 163-173. doi:10.1007/s00170-018-1937-6Sheikh-Ahmad, J. Y., Dhuttargaon, M., & Cheraghi, H. (2017). New tool life criterion for delamination free milling of CFRP. The International Journal of Advanced Manufacturing Technology, 92(5-8), 2131-2143. doi:10.1007/s00170-017-0240-2Szwajka, K., & Trzepieciński, T. (2016). Effect of tool material on tool wear and delamination during machining of particleboard. Journal of Wood Science, 62(4), 305-315. doi:10.1007/s10086-016-1555-6Wang, F., Zhang, B., Jia, Z., Zhao, X., & Wang, Q. (2019). Structural optimization method of multitooth cutter for surface damages suppression in edge trimming of Carbon Fiber Reinforced Plastics. Journal of Manufacturing Processes, 46, 204-213. doi:10.1016/j.jmapro.2019.09.013Masek, P., Zeman, P., Kolar, P., & Holesovsky, F. (2018). Edge trimming of C/PPS plates. The International Journal of Advanced Manufacturing Technology, 101(1-4), 157-170. doi:10.1007/s00170-018-2857-1Dhand, V., Mittal, G., Rhee, K. Y., Park, S.-J., & Hui, D. (2015). A short review on basalt fiber reinforced polymer composites. Composites Part B: Engineering, 73, 166-180. doi:10.1016/j.compositesb.2014.12.011Navarro-Mas, M., García-Manrique, J., Meseguer, M., Ordeig, I., & Sánchez, A. (2018). Delamination Study in Edge Trimming of Basalt Fiber Reinforced Plastics (BFRP). Materials, 11(8), 1418. doi:10.3390/ma1108141

A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380. https://doi.org/10.22105/riej.2018.128170.1041Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17. https://doi.org/10.1080/13538320701272672Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541. https://doi.org/10.7763/JOEBM.2015.V3.242Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. https://doi.org/10.5281/zenodo.55618Kiruthiga, K. (2016). Major factors affecting the execution of total quality management in the construction industry in India. Journal of Chemical and Pharmaceutical Sciences, 9(2), E135-E140.Kumar, S., & Shanmuganathan, J. (2019). A structural relationship between TQM practices and organizational performance with reference to selected auto component manufacturing companies. International Journal of Management, 10(5). https://doi.org/10.34218/IJM.10.5.2019/009Kumar, U., Kumar, V., de Grosbois, D., & Choisne, F. (2009). Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence, 20(6), 603-616. https://doi.org/10.1080/14783360902924242Kuo, C. (2016). Effects of Total Quality Management Implementation and Supply Chain Management Capability on Customer Capital. The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia. TEM Journal, 5(3), 339-346. https://doi.org/10.18421/TEM53-14Morath, C., & Doluschitz, R. (2009). Total Quality Management in the food industry - Current situation and potential in Germany. Applied Studies In Agribusiness And Commerce, 3(3-4), 83-87. https://doi.org/10.19041/APSTRACT/2009/3-4/18Musenze, I.A., & Thomas, M.S. (2020). Development and validation of a total quality management model for Uganda's local governments. Cogent Business and Management, 7(1), 1-22. https://doi.org/10.1080/23311975.2020.1767996Neyestani, B., & Juanzon, J.B.P. (2016). Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries. IRA-International Journal of Technology & Engineering (ISSN 2455-4480), 5(2), 32. https://doi.org/10.21013/jte.v5.n2.p2Ngambi, M.T., & Nkemkiafu, A.G. (2015). The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. MDPI Sustainability (Switzerland), 11(11). https://doi.org/10.3390/su11113093Prajogo, D.I., & Brown, A. (2004). The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study. Quality Management Journal, 11(4), 31-42. https://doi.org/10.1080/10686967.2004.11919131Ramlawati, & Putra, A.H.P.K. (2018). Total Quality Management as the Key of the Company to Gain the Competitiveness, Performance Achievement and Consumer Satisfaction. International Review of Management and Marketing, 8(5), 60-69.Rogers, R.E. (2013). Implementation of Total Quality Management A Comprehensive Training Program. 1996 by The Haworth Press, Inc. All rights reserved.Sabet, E., Adams, E., & Yazdani, B. (2014). Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma. Total Quality Management and Business Excellence, 27(1-2), 215-225. https://doi.org/10.1080/14783363.2014.972626Sader, S., Husti, I., & Daróczi, M. (2017). Suggested Indicators To Measure the Impact of Industry 4.0 on Total Quality Management. International Scientific Journal: Industry 4.0, 2(6), 298-301. https://stumejournals.com/journals/i4/2017/6/298/pdfSadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Laboratory Management Information Systems: Current Requirements and Future Perspectives, 2014, 996-1027. https://doi.org/10.1155/2014/537605Sainis, G., Haritos, G., Kriemadis, T., & Fowler, M. (2017). The quality journey for Greek SMEs and their financial performance. Production and Manufacturing Research, 5(1), 306-327. https://doi.org/10.1080/21693277.2017.1374891Santos, A.C. de S.G. dos, Carvalho, L.M., Souza, C.F. de, Reis, A. da C., & Freitag, A.E.B. (2019). Total Quality Management: the case of an electricity distribution company. Brazilian Journal of Operations & Production Management, 16(1), 53-65. https://doi.org/10.14488/BJOPM.2019.v16.n1.a5Sari, & Firdaus, A. (2018). The Impact of Total Quality Management Implementation on Small and Medium Manufacturing Companies. Esensi: Jurnal Bisnis Dan Manajemen, 8(1), 67-78. https://doi.org/10.15408/ess.v8i1.5852Sila, I., & Walczak, S. (2017). Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning and Control, 28(5), 367-386. https://doi.org/10.1080/09537287.2017.1296598Sivalai, T., & Rojniruttikul, N. (2018). Determinants of the state railway of Thailand's (SRT) total quality management process: SEM analysis. Journal of International Studies, 11(2). https://doi.org/10.14254/2071-8330.2018/11-2/9Small, E.P., Ayyash, L., & Hamouri, K. Al. (2017). Benchmarking Performance of TQM Principals in Electrical Subcontracting in Dubai: A Case Study. Procedia Engineering, 196(June), 622-629. https://doi.org/10.1016/j.proeng.2017.08.050Sousa-Mendes, G.H. de, Gomes-Salgado, E., & Moro-Ferrari, B.E. (2016). Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP) Glauco. DYNA (Colombia), 83(197), 195-203. https://doi.org/10.15446/dyna.v83n197.52205Steiber, A., & Alänge, S. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc. Total Quality Management and Business Excellence, 24(1-2), 48-61. https://doi.org/10.1080/14783363.2012.733256Suarez-Barraza, M.F., & Ablanedo-Rosas, J.H. (2014). Total quality management principles: Implementation experience from Mexican organisations. Total Quality Management and Business Excellence, 25(5-6), 546-560. https://doi.org/10.1080/14783363.2013.867606Sukardi, R.A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. EJournal Administrasi Bisnis, 4(3), 758-772.Sukdeo, N., Pretorius, J.H., & Vermeulen, A. (2017). The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2017(OCT), 1133-1152.Sutrisno, T.F.C.W. (2019). Relationship between Total Quality Management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294. https://doi.org/10.21776/ub.jam.2019.017.02.11Sweis, R., Ismaeil, A., Obeidat, B., & Kanaan, R.K. (2019). Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), 7(3), 192-215. https://doi.org/10.25255/jbm.2019.7.3.192.215Talib, F., & Rahman, Z. (2015). Identification and prioritization of barriers to total quality management implementation in service industry: An analytic hierarchy process approach. TQM Journal, 27(5), 591-615. https://doi.org/10.1108/TQM-11-2013-0122Tervonen, P., Pahkala, N., & Haapasalo, H. (2009). Development of TQM in steel manufacturers' production. Ibima Business Review, 1-3, 52-59.Tesfaye, G., & Kitaw, D. (2017). A TQM and JIT Integrated Continuous Improvement Model for Organizational Success: An Innovative Framework. Journal of Optimization in Industrial Engineering, 22, 15-23. https://doi.org/10.22094/joie.2017.265Vukomanovic, M., Radujkovic, M., & Nahod, M.M. (2014). EFQM excellence model as the TQM model of the construction industry of southeastern Europe. Journal of Civil Engineering and Management, 20(1), 70-81. https://doi.org/10.3846/13923730.2013.843582Yang, C.O., & Tsai, M.C. (2014). Improving operations performance through TQM in the post-financial crisis era: An exploratory case study of a multinational IM firm in the Greater China region. Total Quality Management and Business Excellence, 25(5-6), 561-581. https://doi.org/10.1080/14783363.2013.839167Yeng, S.K., Jusoh, M.S., & Ishak, N.A. (2018). The impact of Total Quality Management (TQM) On competitive advantage: A conceptual mixed method study in the Malaysia Luxury hotel industries. Academy of Strategic Management Journal, 17(2), 1-9.Zairi, M. (1991). Total Quality Management for Engineers. In Ccc (Vol. 1). Woodhead Publishing Limited. https://doi.org/10.1533/9781845698911.1Žitkienė, R., & Deksnys, M. (2018). Organizational agility conceptual model. Montenegrin Journal of Economics, 14(2), 115-129. https://doi.org/10.14254/1800-5845/2018.14-2.

Design and simulation of a resorbable bone fixation plate made by additive manufacturing for femoral mid-SHAFT fractures

[EN] Finite element method has been employed to establish the feasibility of a fixation plate made of PLA by additive manufacturing for femoral shaft fractures. For this purpose, Von Mises stress and the pressure contact between bones had been analysed. The proposed design has been compared with an actual titanium fixation plate as a point of reference.J. Ivorra-Martinez is funded with a Formación de Profesorado Universitario (FPU) grant from the Spanish Government (Ministerio de Ciencia, Innovación y Universidades), with reference FPU19/01759.Ivorra Martínez, J.; Sellés Cantó, MÁ.; Sánchez Caballero, S.; Boronat Vitoria, T. (2021). Design and simulation of a resorbable bone fixation plate made by additive manufacturing for femoral mid-SHAFT fractures. Journal of Applied Research in Technology & Engineering. 2(1):11-16. https://doi.org/10.4995/jarte.2021.14712OJS111621Alizadeh-Osgouei, M., Li, Y., Wen, C. (2019). A comprehensive review of biodegradable synthetic polymerceramic composites and their manufacture for biomedical applications. Bioactive materials, 4(1), 22-36. https://doi.org/10.1016/j.bioactmat.2018.11.003Arabnejad, S., Johnston, B., Tanzer, M., Pasini, D. (2017). Fully porous 3D printed titanium femoral stem toreduce stress-shielding following total hip arthroplasty. Journal of Orthopaedic Research, 35(8), 1774-1783.https://doi.org/10.1002/jor.23445Elkins, J., Marsh, J.L., Lujan, T., Peindl, R., Kellam, J., Anderson, D D., & Lack, W. (2016). Motion predicts clinical callus formation: construct-specific finite element analysis of supracondylar femoral fractures. The Journal of bone and joint surgery. American volume, 98(4), 276. https://doi.org/10.2106/JBJS.O.00684Geetha, M., Singh, A.K., Asokamani, R., Gogia, A.K. (2009). Ti based biomaterials, the ultimate choice for orthopaedic implants-a review. Progress in materials science, 54(3), 397-425. https://doi.org/10.1016/j.pmatsci.2008.06.004George, D., Allena, R., Remond, Y. (2017). Mechanobiological stimuli for bone remodeling: mechanical energy, cell nutriments and mobility. Computer Methods in Biomechanics and Biomedical Engineering, 20(sup1), S91-S92, https://doi.org/10.1080/10255842.2017.1382876Guastaldi, F., Martini, A., Rocha, E., Hochuli-Vieira, E., Guastaldi, A. (2019). Ti-15Mo Alloy Decreases the Stress Concentration in Mandibular Angle Fracture Internal Fixation Hardware. Journal of Maxillofacial and Oral Surgery, 19, 314-320. https://doi.org/10.1007/s12663-019-01251-8Hayes, J., Richards, R. (2010). The use of titanium and stainless steel in fracture fixation. Expert review of medical devices, 7(6), 843-853. https://doi.org/10.1586/erd.10.53Heimbach, B., Grassie, K., Shaw, M.T., Olson, J.R., Wei, M. (2017). Effect of hydroxyapatite concentration on highmodulus composite for biodegradable bone-fixation devices. Journal of Biomedical Materials Research Part B: Applied Biomaterials, 105(7), 1963-1971. https://doi.org/10.1002/jbm.b.33713Jahagirdar, R., Scammell, B.E. (2009). Principles of fracture healing and disorders of bone union. Surgery (Oxford), 27(2), 63-69. https://doi.org/10.1016/j.mpsur.2008.12.011Kanno, T., Sukegawa, S., Furuki, Y., Nariai, Y., Sekine, J. (2018). Overview of innovative advances in bioresorbable plate systems for oral and maxillofacial surgery. Japanese Dental Science Review, 54(3), 127-138. https://doi.org/10.1016/j.jdsr.2018.03.003Kim, H.J., Chang, S.H., Jung, H.J. (2012). The simulation of tissue differentiation at a fracture gap using a mechanoregulation theory dealing with deviatoric strains in the presence of a composite bone plate. Composites Part B: Engineering, 43(3), 978-987. https://doi.org/10.1016/j.compositesb.2011.09.011Klein, K.F., Hu, J., Reed, M.P., Hoff, C.N., Rupp, J.D. (2015). Development and validation of statistical models of femur geometry for use with parametric finite element models. Annals of biomedical engineering, 43(10), 2503-2514. https://doi.org/10.1007/s10439-015-1307-6Li, J., Li, Z., Ye, L., Zhao, X., Coates, P., Caton-Rose, F. (2017). Structure and biocompatibility improvement mechanism of highly oriented poly (lactic acid) produced by solid die drawing. European Polymer Journal, 97, 68-76. https://doi.org/10.1016/j.eurpolymj.2017.09.038Li, J., Qin, L., Yang, K., Ma, Z., Wang, Y., Cheng, L., Zhao, D. (2020). Materials evolution of bone plates for internal fixation of bone fractures: A review. Journal of Materials Science & Technology, 36, 190-208. https://doi.org/10.1016/j.jmst.2019.07.024Li, J., Yin, P., Zhang, L., Chen, H., Tang, P. (2019). Medial anatomical buttress plate in treating displaced femoral neck fracture a finite element analysis. Injury, 50(11), 1895-1900. https://doi.org/10.1016/j.injury.2019.08.024Liu, B., Zhang, S., Zhang, J., Xu, Z., Chen, Y., Liu, S., Yang, L. (2019). A personalized preoperative modeling system for internal fixation plates in long bone fracture surgery-A straightforward way from CT images to plate model. The International Journal of Medical Robotics and Computer Assisted Surgery, 15(5), e2029. https://doi.org/10.1002/rcs.2029McClellan, R.T. (2013). The variable angle hip fracture nail relative to the Gamma 3: A finite element analysis illustrating the same stiffness and fatigue characteristics. Advances in orthopedics, 2013. https://doi.org/10.1155/2013/143801Murr, L.E. (2016). Frontiers of 3D printing/additive manufacturing: from human organs to aircraft fabrication. Journal of Materials Science & Technology, 32(10), 987-995. https://doi.org/10.1016/j.jmst.2016.08.011Narayanan, G., Vernekar, V.N., Kuyinu, E.L., Laurencin, C.T. (2016). Poly (lactic acid)-based biomaterials for orthopaedic regenerative engineering. Advanced drug delivery reviews, 107, 247-276. https://doi.org/10.1016/j.addr.2016.04.015Nurettin, D., Burak, B. (2018). Feasibility of carbon-fiber-reinforced polymer fixation plates for treatment of atrophic mandibular fracture: A finite element method. Journal of Cranio-Maxillofacial Surgery, 46(12), 2182-2189. https://doi.org/10.1016/j.jcms.2018.09.030Parthasarathy, J. (2015). 14 Additive Manufacturing of Medical Devices. Additive Manufacturing: Innovations, Advances, and Applications, 369.Ridzwan, M., Shuib, S., Hassan, A., Shokri, A., Ibrahim, M. (2006). Optimization in implant topology to reduce stress shielding problem. Journal of Applied Sciences, 6(13), 2768-2773. https://doi.org/10.3923/jas.2006.2768.2773Sariali, E., Mouttet, A., Pasquier, G., Durante, E. (2009). Three-dimensional hip anatomy in osteoarthritis: analysis of the femoral offset. The Journal of arthroplasty, 24(6), 990-997. https://doi.org/10.1016/j.arth.2008.04.031Singh, D., Singh, R., Boparai, K.S. (2018). Development and surface improvement of FDM pattern based investment casting of biomedical implants: A state of art review. Journal of Manufacturing Processes, 31, 80-95. https://doi.org/10.1016/j.jmapro.2017.10.026Spiridon, I., Tanase, C.E. (2018). Design, characterization and preliminary biological evaluation of new lignin-PLA biocomposites. International journal of biological macromolecules, 114, 855-863. https://doi.org/10.1016/j.ijbiomac.2018.03.140Tang, G., Liu, S.L., Wang, D.M., Wei, G.F., Wang, C.T. (2013). Finite element analysis in femoral fixation with TA3 titanium compressioll plate. In Advanced Materials Research, 647, 16-19. Trans Tech Publications Ltd. https://doi.org/10.4028/www.scientific.net/AMR.647.16Tymrak, B., Kreiger, M., Pearce, J.M. (2014). Mechanical properties of components fabricated with open-source 3-D printers under realistic environmental conditions. Materials & Design, 58, 242-246. https://doi.org/10.1016/j.matdes.2014.02.038Wang, A.Y., Peng, J., Sun, M.X., Sui, X., Wang, X., Tian, Y., Lu, S.B. (2006). Biomechanical comparison of different structural bone grafting in femoral heads' defects of weight-bearing region. Journal of Medical Biomechanics, 4.Wang, J., Ma, J.X., Lu, B., Bai, H.H., Wang, Y., Ma, X.L. (2020). Comparative finite element analysis of three implants fixing stable and unstable subtrochanteric femoral fractures: Proximal Femoral Nail Antirotation (PFNA), Proximal Femoral Locking Plate (PFLP), and Reverse Less Invasive Stabilization System (LISS). Orthopaedics & Traumatology: Surgery & Research, 106(1), 95-101. https://doi.org/10.1016/j.otsr.2019.04.027Wang, X., Xu, S., Zhou, S., Xu, W., Leary, M., Choong, P., Xie, Y.M. (2016). 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Injury, 50(7), 1272-1276. https://doi.org/10.1016/j.injury.2019.05.023Zhao, X., Niinomi, M., Nakai, M., Hieda, J., Ishimoto, T., Nakano, T. (2012). Optimization of Cr content of metastable β-type Ti-Cr alloys with changeable Young's modulus for spinal fixation applications. Acta biomaterialia, 8(6), 2392-2400. https://doi.org/10.1016/j.actbio.2012.02.01

Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach

[EN] The packaging industry in India is predicted to grow at 18% annually. In recent years Packaging becomes a potential marketing tool. The marketer should design the packaging of high quality from customer perspective.  As the research in the area of packaging is very few, study of quality attributes of Packaging is the need of the hour and inevitable. An empirical research was conducted by applying Kano Model. The researcher is interested to find out the perception of the customers on 22 quality attributes of packaging. 500 respondents which were selected randomly were asked about their experience of packing on everyday commodities through a well-structured questionnaire.  The classification of attribute as must-be quality, one-dimensional quality, attractive quality, indifferent quality and reverse quality was done by three methods. Marketer should make a note of it and prioritise the attributes for customer satisfaction.Dash, SK. (2021). Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach. International Journal of Production Management and Engineering. 9(1):57-64. https://doi.org/10.4995/ijpme.2021.13683OJS576491Bakhitar, A.,Hannan, A., Basit, A., Ahmad, J.(2015). Prioritization of value based services of software by using AHP and fuzzy KANO model. International Conference on Computational and Social Sciences, 8, 25- 27.Basfirinci, C., Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. Journal of Air Transport Management, 42(1), 239-48. https://doi.org/10.1016/j.jairtraman.2014.11.005Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M., Walden, D. (1993). Kano's methods for understanding customer-defined quality. The Center for Quality of Management Journal, 2(4), 2-36.Brown, G.H. (1950). Measuring consumer attitudes towards products. Journal of Marketing, 14(5), 691-98. https://doi.org/10.1177/002224295001400505Chaudha, A., Jain, R., Singh, A.R., Mishra, P.K. (2011). Integration of Kano's Model into Quality Function Deployment (QFD). Journal Advice Manufacture Technology, 53, 689-698. https://doi.org/10.1007/s00170-010-2867-0Cole, R.E. (2001). From continuous improvement to continuous innovation. Quality Management Journal, 8(4), 7-21. https://doi.org/10.1080/10686967.2001.11918977Dash, S.K. (2019). Application of Kano Model in Identifying Attributes. A Case Study on School Bus Services. International Journal of Management Studies, 6(1), 31-37. https://doi.org/10.18843/ijms/v6i1(3)/03Dziuba, S.T., Śron, B. (2014). FAM-FMC system as an alternative element of the software used in a grain and flour milling enterprise. Production Engineering Archives, 4(3),29-31. https://doi.org/10.30657/pea.2014.04.08Ernzer, M., Kopp, K.(2003). Application of KANO method to life cycle design. IEEE Proceedings of Eco Design: Third International Symposium on Environmentally Conscious De-sign and Inverse Manufacturing, Tokyo Japan, December 8-11, 383-389. https://doi.org/10.1109/ECODIM.2003.1322697Feigenbaum, A.V. (1991).Total Quality Control. McGraw-Hill. Fundin, A., Nilsson, L. (2003). Using Kano's theory of attractive quality to better understand customer satisfaction with e-services. Asian Journal on Quality, 4(2), 32-49. https://doi.org/10.1108/15982688200300018Friman, M., Edvardsson, B. (2003). A content analysis of complaints and compliments. Managing Service Quality, 13(1), 20-26. https://doi.org/10.1108/09604520310456681Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.Hanan, M., Karp, P. (1989). Customer satisfaction, how to maximise, measure and market your company's "ultimate product". AMACOM.Herzberg, F., Bernard, M., Snyderman, B.B. (1959). The Motivation to Work. John Wiley and Sons.Hoch, S.J., Ha, Y.W. (1986). Consumer learning: advertising and the ambiguity of product experience. Journal of Consumer Research, 13, 221-33.https://doi.org/10.1086/209062Johnson, M.D., Nilsson, L. (2003). The Importance of Reliability and Customization from Goods to Services. Quality Management Journal, 10(1), 8-19. https://doi.org/10.1080/10686967.2003.11919049Kano, N., Seraku, N., Takahashi, F., Tsuji, S. (1984). Attractive Quality and Must-Be Quality. Journal of the Japanese Society for Quality Control, 41, 39-48.Kapalle, P.K, Lehmann, D.R. (1995). The effects of advertised and observed quality on expectations about new product quality. Journal of Marketing Research, 32(8), 280-90. https://doi.org/10.1177/002224379503200304Lee, M.C., Newcomb, J.F. (1997). Applying the Kano methodology to meet customer requirements: NASA's microgravity science program. Quality Management Journal, 4(3), 95-110. https://doi.org/10.1080/10686967.1997.11918805Löfgren, M. (2005). Winning at the first and second moments of truth: An exploratory study. Journal of Service Theory and Practice, 15(1), 102-15. https://doi.org/10.1108/09604520510575290Löfgren, M., Witell, L. (2005). Kano's Theory of Attractive Quality and Packaging. Quality Management Journal, 12(3), 7-20. https://doi.org/10.1080/10686967.2005.11919257Matzler, K., Hinterhuber, H.H., Bailom, F., Sauerwein, E. (1996). How to delight your customers. Journal of Product & Brand Management, 5(2), 6-18. https://doi.org/10.1108/10610429610119469Miarka, D., Żukowska, J., Siwek, A., Nowacka,A., Nowak, D. (2015). Microbial hazards reduction during creamy cream cheese production. Production Engineering Archives, 6(1), 39-44. https://doi.org/10.30657/pea.2015.06.10Nelson, P. (1970), Information and consumer behaviour. Journal of Political Economy, 78, 311-29. https://doi.org/10.1086/259630Nilsson-Witell, L, Fundin, A. (2005). Dynamics of service attributes: a test of Kano's theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168. https://doi.org/10.1108/09564230510592289Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science Journal, 25(2), 154-61. https://doi.org/10.1007/BF02894351Parasuraman, A., Colby, C.L. (2001). Techno-Ready Marketing. Free Press.Qiting, P., Uno, N., Kubota, Y. (2013). Kano Model Analysis of Customer Needs and Satisfaction at the Shanghai Disneyland. In Proceedings of the 5th Intl Congress of the Intl Association of Societies of Design Research, Tokyo, Japan. http://design-cu.jp/iasdr2013/papers/1835-1b.pdf Accessed on January 2021.Sauerwein, E., Bailom, F., Matzler, K., Hinterhuber, H.H. (1996). The Kano Model: How to delight your Customers. Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313-327. https://is.muni. cz/el/econ/podzim2009/MPH_MAR2/um/9899067/THE_KANO_MODEL_-_HOW_TO_DELIGHT_YOUR_CUSTOMERS.pdfShewhart, W.A. (1931). Economic Control of Quality of Manufactured Product. D. Van Nostrand Company, Inc.Underwood, R.L., Klein, N.M. (2002). Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10(4), 58-68. https://doi.org/10.1080/10696679.2002.11501926Underwood, R.L. Klein, N.M., Burke, R.R. (2001). Packaging communication: attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-22. https://doi.org/10.1108/10610420110410531Watson, G.H. (2003), "Customer focus and competitiveness", in Stephens, K.S. (Ed.), Six Sigma and Related Studies in the Quality Disciplines, ASQ Quality Press, Milwaukee, WI.Williams, D. (2020). The future of the packaging industry in India. Packaging Gateway. https://packaging-gateway.com/features/futurepackaging-industry-in-india Accessed on January 2021.Williams,H., Wikström,F., Löfgren.M. (2008). A life cycle perspective on environmental effects of customer focused packaging development." Journal of Cleaner Production, 16(7), 853-859. https://doi.org/10.1016/j.jclepro.2007.05.006Woodruff, R.B. (1997). Customer value: the next source for competitive advantage. Journal of Academy of Marketing Science, 25(2), 139- 53. https://doi.org/10.1007/BF02894350Zeithaml, V.A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22. https://doi.org/10.1177/00222429880520030

Numerical analysis of the influence of micro-voids on fretting fatigue crack initiation lifetime

[EN] In this paper, the influence of the heterogeneity in the predicted crack initiation lifetime under fretting fatigue conditions is analysed for a regular and a random distribution of micro-voids. A critical plane analysis with two multiaxial damage criteria is performed to assess the crack initiation lifetime. The predicted initiation lifetime in the heterogeneous material is compared with the results obtained in the homogeneous case. The numerical results show that the heterogeneity has a noticeable influence on the predicted initiation lifetime. Furthermore, the numerical model suggests that a crack may firstly initiate at the upper edge of the micro-voids located close to the contact edge, leading to a mean reduction of the predicted crack initiation lifetime. However, in some cases, the introduction of micro-voids reduces the stress intensity at the contact edge and thus decreasing the predicted crack initiation lifetime.The authors gratefully acknowledge the financial support given by the Spanish Ministry of Economy and Competitiveness and the FEDER program through the projects DPI2017-89197-C2-1-R, DPI2017-89197-C2-2-R and the FPI subprogram with the reference BES-2015-072070. The support of the Generalitat Valenciana, Programme PROMETEO 2016/007, is also acknowledged.r The last author would like to acknowledge the financial support of the Research Foundation-Flanders (FWO), The Luxembourg National Research Fund (FNR) and Slovenian Research Agency (ARRS) in the framework of the FWO Lead Agency project: G018916N 'Multi-analysis of fretting fatigue using physical and virtual experiments'.Infante-García, D.; Giner Maravilla, E.; Miguélez, MH.; Wahab, MA. (2019). 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Geometric Modeling of Cellular Materials for Additive Manufacturing in Biomedical Field: A Review

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