2,753 research outputs found

    Improving fairness in machine learning systems: What do industry practitioners need?

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    The potential for machine learning (ML) systems to amplify social inequities and unfairness is receiving increasing popular and academic attention. A surge of recent work has focused on the development of algorithmic tools to assess and mitigate such unfairness. If these tools are to have a positive impact on industry practice, however, it is crucial that their design be informed by an understanding of real-world needs. Through 35 semi-structured interviews and an anonymous survey of 267 ML practitioners, we conduct the first systematic investigation of commercial product teams' challenges and needs for support in developing fairer ML systems. We identify areas of alignment and disconnect between the challenges faced by industry practitioners and solutions proposed in the fair ML research literature. Based on these findings, we highlight directions for future ML and HCI research that will better address industry practitioners' needs.Comment: To appear in the 2019 ACM CHI Conference on Human Factors in Computing Systems (CHI 2019

    AIOps for a Cloud Object Storage Service

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    With the growing reliance on the ubiquitous availability of IT systems and services, these systems become more global, scaled, and complex to operate. To maintain business viability, IT service providers must put in place reliable and cost efficient operations support. Artificial Intelligence for IT Operations (AIOps) is a promising technology for alleviating operational complexity of IT systems and services. AIOps platforms utilize big data, machine learning and other advanced analytics technologies to enhance IT operations with proactive actionable dynamic insight. In this paper we share our experience applying the AIOps approach to a production cloud object storage service to get actionable insights into system's behavior and health. We describe a real-life production cloud scale service and its operational data, present the AIOps platform we have created, and show how it has helped us resolving operational pain points.Comment: 5 page

    ATMSeer: Increasing Transparency and Controllability in Automated Machine Learning

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    To relieve the pain of manually selecting machine learning algorithms and tuning hyperparameters, automated machine learning (AutoML) methods have been developed to automatically search for good models. Due to the huge model search space, it is impossible to try all models. Users tend to distrust automatic results and increase the search budget as much as they can, thereby undermining the efficiency of AutoML. To address these issues, we design and implement ATMSeer, an interactive visualization tool that supports users in refining the search space of AutoML and analyzing the results. To guide the design of ATMSeer, we derive a workflow of using AutoML based on interviews with machine learning experts. A multi-granularity visualization is proposed to enable users to monitor the AutoML process, analyze the searched models, and refine the search space in real time. We demonstrate the utility and usability of ATMSeer through two case studies, expert interviews, and a user study with 13 end users.Comment: Published in the ACM Conference on Human Factors in Computing Systems (CHI), 2019, Glasgow, Scotland U
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