SEMO: a framework for customer social networks analysis based on semantics

The increasing importance of the Internet in most domains has brought about a paradigm change in consumer relations. The influence of Social Networks has entered the Customer Relationship Management domain under the coined term CRM 2.0. In this context, the need to understand and classify the interactions of customers by means of new platforms has emerged as a challenge for both researchers and professionals world-wide. This is the perfect scenario for the use of SEMO, a platform for Customer Social Networks Analysis based on Semantics and emotion mining. The platform benefits from both semantic annotation and classification and text analysis, relying on techniques from the Natural Language Processing domain. The results of the evaluation of the experimental implementation of SEMO reveal a promising and viable platform from a technical perspective.This work is supported by the Spanish Ministry of Industry, Tourism, and Commerce under the EUREKA project SITIO (TSI-020400-2009-148), SONAR2 (TSI-020100-2008-665) and GO2 (TSI-020400-2009-127)Publicad

Dagstuhl News January - December 2005

"Dagstuhl News" is a publication edited especially for the members of the Foundation "Informatikzentrum Schloss Dagstuhl" to thank them for their support. The News give a summary of the scientific work being done in Dagstuhl. Each Dagstuhl Seminar is presented by a small abstract describing the contents and scientific highlights of the seminar as well as the perspectives or challenges of the research topic

ECSCW 2013 Adjunct Proceedings The 13th European Conference on Computer Supported Cooperative Work 21 - 25. September 2013, Paphos, Cyprus

This volume presents the adjunct proceedings of ECSCW 2013.While the proceedings published by Springer Verlag contains the core of the technical program, namely the full papers, the adjunct proceedings includes contributions on work in progress, workshops and master classes, demos and videos, the doctoral colloquium, and keynotes, thus indicating what our field may become in the future

New perspectives on cohesion and coherence: Implications for translation

The contributions to this volume investigate relations of cohesion and coherence as well as instantiations of discourse phenomena and their interaction with information structure in multilingual contexts. Some contributions concentrate on procedures to analyze cohesion and coherence from a corpus-linguistic perspective. Others have a particular focus on textual cohesion in parallel corpora that include both originals and translated texts. Additionally, the papers in the volume discuss the nature of cohesion and coherence with implications for human and machine translation.The contributors are experts on discourse phenomena and textuality who address these issues from an empirical perspective. The chapters in this volume are grounded in the latest research making this book useful to both experts of discourse studies and computational linguistics, as well as advanced students with an interest in these disciplines. We hope that this volume will serve as a catalyst to other researchers and will facilitate further advances in the development of cost-effective annotation procedures, the application of statistical techniques for the analysis of linguistic phenomena and the elaboration of new methods for data interpretation in multilingual corpus linguistics and machine translation