AI and OR in management of operations: history and trends

The last decade has seen a considerable growth in the use of Artificial Intelligence (AI) for operations management with the aim of finding solutions to problems that are increasing in complexity and scale. This paper begins by setting the context for the survey through a historical perspective of OR and AI. An extensive survey of applications of AI techniques for operations management, covering a total of over 1200 papers published from 1995 to 2004 is then presented. The survey utilizes Elsevier's ScienceDirect database as a source. Hence, the survey may not cover all the relevant journals but includes a sufficiently wide range of publications to make it representative of the research in the field. The papers are categorized into four areas of operations management: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Each of the four areas is categorized in terms of the AI techniques used: genetic algorithms, case-based reasoning, knowledge-based systems, fuzzy logic and hybrid techniques. The trends over the last decade are identified, discussed with respect to expected trends and directions for future work suggested

Unified Approach in the DSS Development Process

The structure of today's decision support environment become very complex due to new generation of Business Intelligence applications and technologies like Data Warehouse, OLAP (On Line Analytical Processing) and Data Mining. In this respect DSS development process are not simple and needs an adequate methodology or framework able to manage different tools and platforms to achieve manager's requirements. The DSS development process must be view like a unified and iterative set of activities and operations. The new techniques based on Unified Process (UP) methodology and UML (Unified Modeling Language) it seems to be appropriate for DSS development using prototyping and RAD (Rapid Application Development) techniques. In this paper we present a conceptual framework for development and integrate Decision Support Systems using Unified Process Methodology and UML.Decision Support Systems, Unified Process, UML, Prototyping, DSS Tools

Applications of Expert Systems in Transport

BACKGROUND Experienced judgement and specialist knowledge are essential to the proper specification, understanding and interpretation of data and computer analyses. The human expert has traditionally supplied this knowledge and judgement with the computer doing the necessary number-crunching. However, artificial intelligence (AI) research provides ways of embodying this knowledge and judgement within computer programs. Despite an early lead in the field, UK research and developmnent into AI techniques was held back in the 1970s when the then Science Research Council took the view that the 'combinatorial explosion' of possibilities would be an insurmountable obstacle to AI developent. But in America and Japan research continued, and the surge of interest in the 1980s has been a consequence of the 'Fifth Generation Computer' research programme initiated by Japan (Feigenbaum and McCorduck; 1984). This led in Europe to the ESPRIT programme of advanced technology research, and in the UK to the Alvey programme (Department of Industry, 1982). As a result, all sectors of industry have been encouraged to consider how such advanced technology can be applied, and the transport industry is no exception. This paper sets out to explain some of the relevant techniques in simple terms, and to describe a number of situations in which transport planning and operations might be helped through their use, illustrating this by reference to the pioneering work going on in transport applications in the USA, Britain and Australia

A review of key planning and scheduling in the rail industry in Europe and UK

Planning and scheduling activities within the rail industry have benefited from developments in computer-based simulation and modelling techniques over the last 25 years. Increasingly, the use of computational intelligence in such tasks is featuring more heavily in research publications. This paper examines a number of common rail-based planning and scheduling activities and how they benefit from five broad technology approaches. Summary tables of papers are provided relating to rail planning and scheduling activities and to the use of expert and decision systems in the rail industry.EPSR

Expert systems and finite element structural analysis - a review

Finite element analysis of many engineering systems is practised more as an art than as a science . It involves high level expertise (analytical as well as heuristic) regarding problem modelling (e .g. problem specification,13; choosing the appropriate type of elements etc .), optical mesh design for achieving the specified accuracy (e .g . initial mesh selection, adaptive mesh refinement), selection of the appropriate type of analysis and solution13; routines and, finally, diagnosis of the finite element solutions . Very often such expertise is highly dispersed and is not available at a single place with a single expert. The design of an expert system, such that the necessary expertise is available to a novice to perform the same job even in the absence of trained experts, becomes an attractive proposition. 13; In this paper, the areas of finite element structural analysis which require experience and decision-making capabilities are explored . A simple expert system, with a feasible knowledge base for problem modelling, optimal mesh design, type of analysis and solution routines, and diagnosis, is outlined. Several efforts in these directions, reported in the open literature, are also reviewed in this paper

Fuzzy Logic and Intelligent Agents: Towards the Next Step of Capital Budgeting Decision Support

The economic life of large investments is long and thus necessitates constant dynamic managerial actions. To be able to act in an optimal way in the dynamic management of large investments managers need the support of advanced analytical tools. They need to have constant access to information about the real time situation of the investment, as well as, access to up-to-date information about changes in the business environment. What is more challenging, they need to integrate qualitative information into quantitative analysis process, and to integrate foresight information into the capital budgeting process. In this paper we will look at how emerging soft computing technologies, specifically fuzzy logic and intelligent agents, will help to provide a better support in such a context and then to frame a support system that will make an integrated application of the aforementioned technologies. We will first develop a holistic framework for an agent-facilitated capital budgeting system using a fuzzy real option approach. We will then discuss how intelligent agents can be applied to collect decision information, both qualitative and quantitative, and to facilitate the integration of foresight information into capital budgeting process. Integration of qualitative information into quantitative analysis process will be discussed. Methods for integrating qualitative and quantitative information into fuzzy numbers, as well as, methods for using the fuzzy numbers in capital budgeting will be presented. A specification of how the agents can be constructed is elaborated.Intelligent Agents, Fuzzy Sets, Capital Budgeting, Real Options, DSS

Social Intelligence Design in Ambient Intelligence

This Special Issue of AI and Society contains a selection of papers presented at the 6th Social Intelligence Design Workshop held at ITC-irst, Povo (Trento, Italy) in July 2007. Being the 6th in a series means that there now is a well-established and also a growing research area. The interest in this research area is growing because, among other things, current computing technology allows other than the traditional efficiency-oriented applications associated with computer science and interface technology. For example, in Ambient Intelligence (AmI) applications we look at sensor-equipped environments and devices (robots, smart furniture, virtual humans and pets) that support their human inhabitants during their everyday activities. These everyday activities also include computer-mediated communication, collaboration and community activities

Borgs in the Org? Organizational Decision Making and Technology

Data warehousing and the development of the World Wide Web both augment information gathering (search) processes in individual decision making by increasing the availability of required information. Imagine, for example, that one wanted to buy new golf clubs. Thirty years ago, the cost of information gathering would likely have limited an individual\u27s search process to geographically proximal vendors and the golf clubs they stocked. Today, a prospective purchaser can log onto the World Wide Web to find out what types of golf clubs are available anywhere; consult databases, chat rooms, and bulletin boards (e.g., epinions.com) to gather product information and user opinions; and compare prices across vendors around the world

Development, test and comparison of two Multiple Criteria Decision Analysis(MCDA) models: A case of healthcare infrastructure location

When planning a new development, location decisions have always been a major issue. This paper examines and compares two modelling methods used to inform a healthcare infrastructure location decision. Two Multiple Criteria Decision Analysis (MCDA) models were developed to support the optimisation of this decision-making process, within a National Health Service (NHS) organisation, in the UK. The proposed model structure is based on seven criteria (environment and safety, size, total cost, accessibility, design, risks and population profile) and 28 sub-criteria. First, Evidential Reasoning (ER) was used to solve the model, then, the processes and results were compared with the Analytical Hierarchy Process (AHP). It was established that using ER or AHP led to the same solutions. However, the scores between the alternatives were significantly different; which impacted the stakeholders‟ decision-making. As the processes differ according to the model selected, ER or AHP, it is relevant to establish the practical and managerial implications for selecting one model or the other and providing evidence of which models best fit this specific environment. To achieve an optimum operational decision it is argued, in this study, that the most transparent and robust framework is achieved by merging ER process with the pair-wise comparison, an element of AHP. This paper makes a defined contribution by developing and examining the use of MCDA models, to rationalise new healthcare infrastructure location, with the proposed model to be used for future decision. Moreover, very few studies comparing different MCDA techniques were found, this study results enable practitioners to consider even further the modelling characteristics to ensure the development of a reliable framework, even if this means applying a hybrid approach

The Responsibility Quantification (ResQu) Model of Human Interaction with Automation

Intelligent systems and advanced automation are involved in information collection and evaluation, in decision-making and in the implementation of chosen actions. In such systems, human responsibility becomes equivocal. Understanding human casual responsibility is particularly important when intelligent autonomous systems can harm people, as with autonomous vehicles or, most notably, with autonomous weapon systems (AWS). Using Information Theory, we develop a responsibility quantification (ResQu) model of human involvement in intelligent automated systems and demonstrate its applications on decisions regarding AWS. The analysis reveals that human comparative responsibility to outcomes is often low, even when major functions are allocated to the human. Thus, broadly stated policies of keeping humans in the loop and having meaningful human control are misleading and cannot truly direct decisions on how to involve humans in intelligent systems and advanced automation. The current model is an initial step in the complex goal to create a comprehensive responsibility model, that will enable quantification of human causal responsibility. It assumes stationarity, full knowledge regarding the characteristic of the human and automation and ignores temporal aspects. Despite these limitations, it can aid in the analysis of systems designs alternatives and policy decisions regarding human responsibility in intelligent systems and advanced automation