Human factors of future rail intelligent infrastructure

The introduction of highly reliable sensors and remote condition monitoring equipment will change the form and functionality of maintenance and engineering systems within many infrastructure sectors. Process, transport and infrastructure companies are increasingly looking to intelligent infrastructure to increase reliability and decrease costs in the future, but such systems will present many new (and some old) human factor challenges. As the first substantial piece of human factors work examining future railway intelligent infrastructure, this thesis has an overall goal to establish a human factors knowledge base regarding intelligent infrastructure systems, as used in tomorrow’s railway but also in many other sectors and industries. An in-depth interview study with senior railway specialists involved with intelligent infrastructure allowed the development and verification of a framework which explains the functions, activities and data processing stages involved. The framework includes a consideration of future roles and activities involved with intelligent infrastructure, their sequence and the most relevant human factor issues associated with them, especially the provision of the right information in the right quantity and form to the right people. In a substantial fieldwork study, a combination of qualitative and quantitative methods was employed to facilitate an understanding of alarm handling and fault finding in railway electrical control and maintenance control domains. These functions had been previously determined to be of immediate relevance to work systems in the future intelligent infrastructure. Participants in these studies were real railway operators as it was important to capture users’ cognition in their work settings. Methods used included direct observation, debriefs and retrospective protocols and knowledge elicitation. Analyses of alarm handling and fault finding within real-life work settings facilitated a comprehensive understanding of the use of artefacts, alarm and fault initiated activities, along with sources of difficulty and coping strategies in these complex work settings. The main source of difficulty was found to be information deficiency (excessive or insufficient information). Each role requires different levels and amounts of information, a key to good design of future intelligent infrastructure. The findings from the field studies led to hypotheses about the impact of presenting various levels of information on the performance of operators for different stages of alarm handling. A laboratory study subsequently confirmed these hypotheses. The research findings have led to the development of guidance for developers and the rail industry to create a more effective railway intelligent infrastructure system and have also enhanced human factors understanding of alarm handling activities in electrical control

Advanced and Rapid Tool in Control Room to Determine the Cause and Location of Events in Transmission Network

Operating personnel in control room act on SCADA alarm generated on data from station computer. Using new technologies and advanced technical solutions assistance tool can be designed. This tool provides quick help in busy situations for operator. For this new tool with three types of case studies insight will be given in this paper. Introduction part has short information about numbers of alarms and events in Control centre, and their distribution during one month period. Basic principles for alarm handling in SCADA system is given with all limitations. New tool, Intelligent Alarm Processing system is designed and implemented in control room. It has connection to SCADA system with standard data exchange format CIM/XML and run in real time, with only few seconds delay. This system based on Multilevel Flow Model has root cause analyses implemented for power system. Detail fault location algorithm description with block scheme for this Intelligent Alarm Processing system is part of third chapter. Special attention must be paid for modelling protection data in SCADA system which are sent to this new tool. Demonstration of Intelligent Alarm Processing system operation is reported in fourth chapter. Three characteristic disturbances in transmission network were elaborated. Most complex and challenging disturbances for operator in control room is cascading event. This case study is presented in detail in four sequences through graphical user interface. Second case study is also challenging for operators, heavy winter storm with numerous isolated events. In this case study very effective graphical presentation and alarm list with three types, primary event, consequences and detail list for this events were demonstrated. This list pointed out exactly and clearly what happened in the network. Last case study presents common disturbances which appears on daily basis, where this tool is of great assistance because it points on transmission elements very fast

Human factors of future rail intelligent infrastructure

The introduction of highly reliable sensors and remote condition monitoring equipment will change the form and functionality of maintenance and engineering systems within many infrastructure sectors. Process, transport and infrastructure companies are increasingly looking to intelligent infrastructure to increase reliability and decrease costs in the future, but such systems will present many new (and some old) human factor challenges. As the first substantial piece of human factors work examining future railway intelligent infrastructure, this thesis has an overall goal to establish a human factors knowledge base regarding intelligent infrastructure systems, as used in tomorrow’s railway but also in many other sectors and industries. An in-depth interview study with senior railway specialists involved with intelligent infrastructure allowed the development and verification of a framework which explains the functions, activities and data processing stages involved. The framework includes a consideration of future roles and activities involved with intelligent infrastructure, their sequence and the most relevant human factor issues associated with them, especially the provision of the right information in the right quantity and form to the right people. In a substantial fieldwork study, a combination of qualitative and quantitative methods was employed to facilitate an understanding of alarm handling and fault finding in railway electrical control and maintenance control domains. These functions had been previously determined to be of immediate relevance to work systems in the future intelligent infrastructure. Participants in these studies were real railway operators as it was important to capture users’ cognition in their work settings. Methods used included direct observation, debriefs and retrospective protocols and knowledge elicitation. Analyses of alarm handling and fault finding within real-life work settings facilitated a comprehensive understanding of the use of artefacts, alarm and fault initiated activities, along with sources of difficulty and coping strategies in these complex work settings. The main source of difficulty was found to be information deficiency (excessive or insufficient information). Each role requires different levels and amounts of information, a key to good design of future intelligent infrastructure. The findings from the field studies led to hypotheses about the impact of presenting various levels of information on the performance of operators for different stages of alarm handling. A laboratory study subsequently confirmed these hypotheses. The research findings have led to the development of guidance for developers and the rail industry to create a more effective railway intelligent infrastructure system and have also enhanced human factors understanding of alarm handling activities in electrical control

A framework for modelling mobile radio access networks for intelligent fault management

Postprin

Making intelligent systems team players: Case studies and design issues. Volume 1: Human-computer interaction design

Initial results are reported from a multi-year, interdisciplinary effort to provide guidance and assistance for designers of intelligent systems and their user interfaces. The objective is to achieve more effective human-computer interaction (HCI) for systems with real time fault management capabilities. Intelligent fault management systems within the NASA were evaluated for insight into the design of systems with complex HCI. Preliminary results include: (1) a description of real time fault management in aerospace domains; (2) recommendations and examples for improving intelligent systems design and user interface design; (3) identification of issues requiring further research; and (4) recommendations for a development methodology integrating HCI design into intelligent system design

Making intelligent systems team players: Overview for designers

This report is a guide and companion to the NASA Technical Memorandum 104738, 'Making Intelligent Systems Team Players,' Volumes 1 and 2. The first two volumes of this Technical Memorandum provide comprehensive guidance to designers of intelligent systems for real-time fault management of space systems, with the objective of achieving more effective human interaction. This report provides an analysis of the material discussed in the Technical Memorandum. It clarifies what it means for an intelligent system to be a team player, and how such systems are designed. It identifies significant intelligent system design problems and their impacts on reliability and usability. Where common design practice is not effective in solving these problems, we make recommendations for these situations. In this report, we summarize the main points in the Technical Memorandum and identify where to look for further information

Intelligent Integrated Management for Telecommunication Networks

As the size of communication networks keeps on growing, faster connections, cooperating technologies and the divergence of equipment and data communications, the management of the resulting networks gets additional important and time-critical. More advanced tools are needed to support this activity. In this article we describe the design and implementation of a management platform using Artificial Intelligent reasoning technique. For this goal we make use of an expert system. This study focuses on an intelligent framework and a language for formalizing knowledge management descriptions and combining them with existing OSI management model. We propose a new paradigm where the intelligent network management is integrated into the conceptual repository of management information called Managed Information Base (MIB). This paper outlines the development of an expert system prototype based in our propose GDMO+ standard and describes the most important facets, advantages and drawbacks that were found after prototyping our proposal