The mechanics of trust: a framework for research and design

With an increasing number of technologies supporting transactions over distance and replacing traditional forms of interaction, designing for trust in mediated interactions has become a key concern for researchers in human computer interaction (HCI). While much of this research focuses on increasing users’ trust, we present a framework that shifts the perspective towards factors that support trustworthy behavior. In a second step, we analyze how the presence of these factors can be signalled. We argue that it is essential to take a systemic perspective for enabling well-placed trust and trustworthy behavior in the long term. For our analysis we draw on relevant research from sociology, economics, and psychology, as well as HCI. We identify contextual properties (motivation based on temporal, social, and institutional embeddedness) and the actor's intrinsic properties (ability, and motivation based on internalized norms and benevolence) that form the basis of trustworthy behavior. Our analysis provides a frame of reference for the design of studies on trust in technology-mediated interactions, as well as a guide for identifying trust requirements in design processes. We demonstrate the application of the framework in three scenarios: call centre interactions, B2C e-commerce, and voice-enabled on-line gaming

Secure and privacy-respecting documentation for interactive manufacturing and quality assurance

The automated documentation of work steps is a requirement of many modern manufacturing processes. Especially when it comes to important procedures such as safety critical screw connections or weld seams, the correct and complete execution of certain manufacturing steps needs to be properly supervised, e.g., by capturing video snippets of the worker to be checked in hindsight. Without proper technical and organizational safeguards, such documentation data carries the potential for covert performance monitoring to the disadvantage of employees. Naïve documentation architectures interfere with data protection requirements, and thus cannot expect acceptance of employees. In this paper we outline use cases for automated documentation and describe an exemplary system architecture of a workflow recognition and documentation system. We derive privacy protection goals that we address with a suitable security architecture based on hybrid encryption, secret-sharing among multiple parties and remote attestation of the system to prevent manipulation. We finally contribute an outlook towards problems and possible solutions with regards to information that can leak through accessible metadata and with regard to more modular system architectures, where more sophisticated remote attestation approaches are needed to ensure the integrity of distributed components

Electron trapping optical data storage system and applications

A new technology developed at Optex Corporation out-performs all other existing data storage technologies. The Electron Trapping Optical Memory (ETOM) media stores 14 gigabytes of uncompressed data on a single, double-sided 130 mm disk with a data transfer rate of up to 120 megabits per second. The disk is removable, compact, lightweight, environmentally stable, and robust. Since the Write/Read/Erase (W/R/E) processes are carried out photonically, no heating of the recording media is required. Therefore, the storage media suffers no deleterious effects from repeated W/R/E cycling. This rewritable data storage technology has been developed for use as a basis for numerous data storage products. Industries that can benefit from the ETOM data storage technologies include: satellite data and information systems, broadcasting, video distribution, image processing and enhancement, and telecommunications. Products developed for these industries are well suited for the demanding store-and-forward buffer systems, data storage, and digital video systems needed for these applications

Reaseheath College: report from the Inspectorate (FEFC inspection report; 54/97)

The Further Education Funding Council has a legal duty to make sure further education in England is properly assessed. The FEFC’s inspectorate inspects and reports on each college of further education according to a four-year cycle. This is such a report for the period 1996-97