How to promote knowledge sharing in cross-functional NPD teams

This paper investigates the common issues that may arise in cross-functional new product development (NPD) teams from a Knowledge Management perspective. The study has been built around a contextualized trigger, where several factors were preventing a new-born NPD team from performing effectively. The purpose of this paper is to give insights of the main dynamics involved in the knowledge sharing process throughout the application of a systematic problem-solving approach to the case investigated by the authors. Due to the impossibility of building a universal recipe suitable for every team in every situation, this work represents a compromise trying to exemplify how to prioritise interventions in a given context, in order to provide a benchmark for similar circumstances. This paper, using an action research method within a single case context, takes shape around the advises and suggestions made by authors to Electronic Connected Ltd (disguised name), a small-medium enterprise (SME) in a situation of NPD paralysis. In particular, the paper emphasizes the importance of effective leadership and supporting environment in facilitating communication, enhancing cohesiveness, fostering joint commitment and giving direction in order to enable knowledge sharing and to leverage capabilities to conclusively deliver new products

A Prototype Method and Tool to Facilitate Knowledge Sharing in the New Product Development Process

New Product Development (NPD) plays a critical role in the success of manufacturing firms. Activities in the product development process are dependent on the exchange of knowledge among NPD project team members. Increasingly, many organisations consider effective knowledge sharing to be a source of competitive advantage. However, the sharing of knowledge is often inhibited in various ways. This doctoral research presents an exploratory case study conducted at a multinational physical goods manufacturer. This investigation uncovered three, empirically derived and theoretically informed, barriers to knowledge sharing. They have been articulated as the lack of an explicit definition of information about the knowledge used and generated in the product development process, and the absence of mechanisms to make this information accessible in a multilingual environment and to disseminate it to NPD project team members. Collectively, these barriers inhibit a shared understanding of product development process knowledge. Existing knowledge management methodologies have focused on the capture of knowledge, rather than providing information about the knowledge and have not explicitly addressed issues regarding knowledge sharing in a multilingual environment. This thesis reports a prototype method and tool to facilitate knowledge sharing that addresses all three knowledge sharing barriers. Initially the research set out to identify and classify new product development process knowledge and then sought to determine what information about specific knowledge items is required by project teams. Based on the exploratory case findings, an ontology has been developed that formally defines information about this knowledge and allows it to be captured in a knowledge acquisition tool, thereby creating a knowledge base. A mechanism is provided to permit language labels to be attached to concepts and relations in the ontology, making it accessible to speakers of different languages. A dissemination tool allows the ontology and knowledge base to be viewed via a Web browser client. Essentially, the ontology and mechanisms facilitate a knowledge sharing capability. Some initial validation was conducted to better understand implementation issues and future deployment of the prototype method and tool in practice

A knowledge sharing framework to support rapid prototyping in collaborative automotive supply chain

In today’s global economy, competition is increasingly driven by a high rate of product renewal. In this context, with market demands for the development of high quality products at lower costs, highly customisable and with short life cycles, new technologies have been adopted by the automotive manufacturers in the move away from a local economy towards the global economy. The continuous evolution of this technology often requires the updating and integration of existing systems within new environments, in order to avoid technological obsolescence. To allow companies to compete in the global market, they (the companies) can no longer be seen acting as standalone entities and are having to reconsider their organisational and operational structure. This thesis presents a Knowledge Sharing Framework Design Roadmap to support rapid prototyping in the automotive and collaborative supply chain. IranKhodro Diesel (IKD) is the automotive company and CarGlass Company (Iran) is the supplier and sponsor of this research study. These two companies will be used to develop and test the Knowledge Sharing Framework Design Roadmap (KSFDR) methodology. An industrially based case study was conducted in IKD and CarGlass to identify key elements in the Knowledge Sharing Framework and provide the focus for this study. The study itself drew on empirical sources of data, including interviews with IKD personnel via an internal company survey. The absence of mechanisms to make information accessible in a multilingual environment and its dissemination to geographically dispersed NPD project team members was identified along with the lack of explicit information about the knowledge used and generated to support first stage rapid prototyping in the product development process with respect to reduction of costs and lead times. The Knowledge Sharing Framework Design Roadmap was tested between IKD and CarGlass. The business objectives in both IKD and CarGlass are the main drivers of knowledge system development. The main novel point from this research study is that this particular framework can be used to capture and disseminate information and knowledge. This was supported by positive feedback from a series of interviews with NPD practitioners. The Knowledge Sharing Framework Design Roadmap (KSFDR) methodology, however, can also be applied in other manufacturing and business environments. Further testing of the framework is strongly advised to minimise any minor flaws, which remain

Scientometric Analysis of Technology & Innovation Management Literature

The management of technology and innovation has become an attractive and promising field within the management discipline. Therefore, much insight can be gained by reviewing the Technology & Innovation Management (TIM) research in leading TIM journals to identify and classify the key TIM issues by meta-categories and to identify the current trends. Based on a comprehensive scientometric analysis of 5,591 articles in 10 leading TIM specialty journals from 2005 to 2014, this research revealed several enlightening findings. First, the United States is the major producer of TIM research literature, and the greatest number of papers was published in Research Policy. Among the researchers in the field, M. Song is the most prolific author. Second, the TIM field often plays a bridging role in which the integration of ideas can be grouped into 10 clusters: innovation and firms, new product development (NPD) and marketing strategy, project management, patenting and industry, emerging technologies, science policy, social networks, system modeling and development, business strategy, and knowledge transfer. Third, the connectivity among these terms is highly clustered and a network-based perspective revealed that six new topic clusters are emerging: NPD, technology marketing, patents and intellectual property rights, university-industry cooperation, technology forecasting and roadmapping, and green innovation. Finally, chronological trend analysis of key terms indicates a change in emphasis in TIM research from information systems/technologies to the energy sector and green innovation. The results of the study improve our understanding of the structure of TIM as a field of practice and an academic discipline. This insight provides direction regarding future TIM research opportunities