The ODO project: a Case Study in Integration of Multimedia Services

Recent years have witnessed a steady growth in the availability of wide-area multi-service networks. These support a variety of traffic types including data, control messages, audio and video. Consequently they are often thought of as integrated media carriers. To date, however, use of these networks has been limited to isolated applications which exhibit very little or no integration amongst themselves. This paper describes a project which investigated organisational, user interfacing and programming techniques to exploit this integration of services at the application level

Creating Technology-enhanced Practice: A University-Home Care-Corporate Alliance

Insuring full benefit of consumer health informatics innovations requires integrating the technology into nursing practice, yet many valuable innovations are developed in research projects and never reach full integration. To avoid this outcome, a team of researchers partnered with a home care agency’s staff and patients and their corporate parent’s Information Systems and Research group to create a Technology-Enhanced Practice (TEP) designed to enhance care of home bound patients and their family care givers. The technology core of TEP, the HeartCare2 web site, was built in a collaborative process and deployed within the existing patient portal of the clinical partner. This paper describes the innovation and the experience of bringing it into full operation

Software reliability and dependability: a roadmap

Shifting the focus from software reliability to user-centred measures of dependability in complete software-based systems. Influencing design practice to facilitate dependability assessment. Propagating awareness of dependability issues and the use of existing, useful methods. Injecting some rigour in the use of process-related evidence for dependability assessment. Better understanding issues of diversity and variation as drivers of dependability. Bev Littlewood is founder-Director of the Centre for Software Reliability, and Professor of Software Engineering at City University, London. Prof Littlewood has worked for many years on problems associated with the modelling and evaluation of the dependability of software-based systems; he has published many papers in international journals and conference proceedings and has edited several books. Much of this work has been carried out in collaborative projects, including the successful EC-funded projects SHIP, PDCS, PDCS2, DeVa. He has been employed as a consultant t

Important Lessons Derived from X.500 Case Studies

X.500 is a new and complex electronic directory technology, whose basic specification was first published as an international standard in 1988, with an enhanced revision in 1993. The technology is still unproven in many organisations. This paper presents case studies of 15 pioneering pilot and operational X.500 based directory services. The paper provides valuable insights into how organisations are coming to understand this new technology, are using X.500 for both traditional and novel directory based services, and consequently are deriving benefits from it. Important lessons that have been learnt by these X.500 pioneers are presented here, so that future organisations can benefit from their experiences. Factors critical to the success of implementing X.500 in an organisation are derived from the studies

Using open source tools to support collaboration within CALIBRE

Abstract – This paper describes the deployment of Plone, an Open-Source content management system, to support the activities of CALIBRE, an EU-funded coordination action integrating research into Libre software. The criteria by which Plone was selected are described, and the goodness of fit to these criteria is analysed. As a coordination action, CALIBRE involves 12 partners with different requirements and characteristics. The CALIBRE Working Environment (CWE) must therefore support a variety of users with different levels of technical expertise and expectations. Implementation of the support infrastructure for CALIBRE is ongoing, and has provided some interesting insights into the benefits of the use of libre software. Although Plone has not been explicitly developed as a collaboration infrastructure, with its wealth of plugins, it has proven highly adaptable for this purpose

Seeing the big PICTURE: A framework for improving the communication of requirements within the Business-IT relationship

The relationship between the business and IT departments in the context of the organisation has been characterised as highly divisive. Contributing problems appear to revolve around the failure to adequately communicate and understand the required information for the alignment of business and IT strategies and infrastructures. This study takes a communication-based view on the concept of alignment, in terms of the relationship between the retail business and IT within a major high street UK bank. A research framework (PICTURE) is used to provide insight into this relationship and guide the analysis of interviews with 29 individuals on mid-high management level for their thematic content. The paper highlights the lessons that can be derived from the study of the BIT relationship and how possible improvements could be made