A hybrid model of electronic negotiation : integration of negotiation support and automated negotiation models

Electronic business negotiations are enabled by different electronic negotiation models: automated negotiation models for software agents, negotiation support models for human negotiators, and auction models for both. To date, there is no electronic negotiation model that enables bilateral multi-issue negotiations between a human negotiator and a negotiation agent?an important task in electronic negotiation research. In this thesis, a model is presented that integrates the automated negotiation model and the negotiation support model. The resulting hybrid negotiation model paves the way for human-agent business negotiations. The integration of two models is realised at the levels of negotiation process, communication support and decision making. To this end, the negotiation design, negotiation process, negotiation decision making, and negotiation communication in negotiation support systems (NSSs) and agent negotiation systems (ANSs) are studied and analysed. The analyses on these points help in strengthening the motivation behind hybrid negotiation model and setting aims for the integration of an NSS and an ANS in hybrid negotiation model. We mainly propose a human-agent negotiation design, negotiation process protocols to support the design, a hybrid communication model for human-agent interaction, an agent decision-making model for negotiation with human, and a component for interoperability between NSS and ANS. The agent decision-making model is composed of heuristic and argumentation-based negotiation techniques. It is proposed after analysing different automated negotiation models for different human negotiation strategies. The proposed communication model supports human negotiator and negotiation agent to understand and process negotiation messages from each other. This communication model consists of negotiation ontology, a wrapper agent, and a proper selection of an agent communication language (ACL) and a content language. The wrapper agent plays a role for interoperability between agent system and NSS by providing a communication interface along with the negotiation ontology. The negotiation ontology, ACL and agent content language make the communication model of negotiation agent in ANS. The proposed hybrid model is realised by integrating an ANS into NSS Negoisst. The research aim is to show that a hybrid negotiation system, composed of two heterogeneous negotiation models, can enable human-agent multi-issue integrative negotiations.Elektronische ökonomische Verhandlungen werden durch verschiedene Verhandlungsmodelle ermöglicht: Automatisierte Verhandlungsmodelle für Softwareagenten, Verhandlungsunterstützung für menschliche Verhandelnde und Auktionsmodelle für Beide. Bis heute existiert kein elektronisches Verhandlungsmodell, das bilaterale multi-attributive Verhandlungen zwischen einem menschlichen Verhandelnden und einem Verhandlungsagenten ? eine wichtige Aufgabe in der Forschung im Bereich elektronischer Verhandlungen. In dieser Arbeit wird ein Modell präsentiert, welches das automatisierte Verhandlungsmodell und das Verhandlungsunterstützungsmodell integriert. Das resultierende hybride Verhandlungsmodell ebnet den Weg für ökonomische Mensch-Agent-Verhandlungen. Die Integration der zwei Modelle ist realisiert auf der Ebene von Verhandlungsprozess, Kommunikationsunterstützung und Entscheidungsunterstützung. Dazu werden Verhandlungsdesign, Verhandlungsprozess, verhandlungsbezogene Entscheidungsfindung und Verhandlungskommunikation in Verhandlungsunterstützungssystemen (NSS) und Agentenverhandlungssystemen (ANS) studiert und analysiert. Die Analysen zu diesen Punkten verstärken die Motivation hinter dem hybriden Verhandlungsmodell und bestimmen die Ziele für die Integration von NSS und ANS. Es werden hauptsächlich ein Mensch-Agent-Verhandlungsdesign, Verhandlungsprozessprotokolle zur Unterstützung des Designs, ein hybrides Kommunikationsmodell für Mensch-Agent-Kommunikation, ein Agenten-Entscheidungsmodell für die Verhandlung mit menschlichem Gegenpart und eine Komponente für die Interoperabilität zwischen NSS und ANS. Das Entscheidungsmodell für Agenten besteht aus heuristischen und argumentativen Verhandlungstechniken. Es wird aufgestellt nachdem verschiedene automatisierte Verhandlungsmodelle für verschiedene menschliche Verhandlungsstrategien analysiert worden sind. Die vorgeschlagenen Kommunikationsmodelle unterstützen menschliche Verhandler und Verhandlungsagenten dabei Verhandlungsnachrichten voneinander zu verstehen und zu verarbeiten. Dieses Kommunikationsmodell besteht aus einer Verhandlungsontologie, einem Wrapper-Agenten und einer angemessenen Auswahl der Agentenkommunikationssprache (ACL) und der Inhaltssprache. Der Wrapper-Agent spielt eine Rolle bei der Interoperabilität zwischen dem Agentensystem und dem NSS durch eine Kommunikationsschnittstelle zusammen mit der Verhandlungsontologie. Die Verhandlungsontologie, die ACL und die Inhaltssprache der Agenten ergeben das Kommunikationsmodell der Verhandlungsagenten im ANS. Das vorgestellte hybride Modell ist realisiert als Integration eines ANS in das NSS Negoisst. Das Forschungsziel ist zu zeigen, dass ein hybrides Verhandlungssystem, basierend auf zwei heterogenen Verhandlungsmodellen, integrative multi-attributive Mensch-Agent-Verhandlungen ermöglicht

A hybrid model of electronic negotiation : integration of negotiation support and automated negotiation models

Electronic business negotiations are enabled by different electronic negotiation models: automated negotiation models for software agents, negotiation support models for human negotiators, and auction models for both. To date, there is no electronic negotiation model that enables bilateral multi-issue negotiations between a human negotiator and a negotiation agent?an important task in electronic negotiation research. In this thesis, a model is presented that integrates the automated negotiation model and the negotiation support model. The resulting hybrid negotiation model paves the way for human-agent business negotiations. The integration of two models is realised at the levels of negotiation process, communication support and decision making. To this end, the negotiation design, negotiation process, negotiation decision making, and negotiation communication in negotiation support systems (NSSs) and agent negotiation systems (ANSs) are studied and analysed. The analyses on these points help in strengthening the motivation behind hybrid negotiation model and setting aims for the integration of an NSS and an ANS in hybrid negotiation model. We mainly propose a human-agent negotiation design, negotiation process protocols to support the design, a hybrid communication model for human-agent interaction, an agent decision-making model for negotiation with human, and a component for interoperability between NSS and ANS. The agent decision-making model is composed of heuristic and argumentation-based negotiation techniques. It is proposed after analysing different automated negotiation models for different human negotiation strategies. The proposed communication model supports human negotiator and negotiation agent to understand and process negotiation messages from each other. This communication model consists of negotiation ontology, a wrapper agent, and a proper selection of an agent communication language (ACL) and a content language. The wrapper agent plays a role for interoperability between agent system and NSS by providing a communication interface along with the negotiation ontology. The negotiation ontology, ACL and agent content language make the communication model of negotiation agent in ANS. The proposed hybrid model is realised by integrating an ANS into NSS Negoisst. The research aim is to show that a hybrid negotiation system, composed of two heterogeneous negotiation models, can enable human-agent multi-issue integrative negotiations.Elektronische ökonomische Verhandlungen werden durch verschiedene Verhandlungsmodelle ermöglicht: Automatisierte Verhandlungsmodelle für Softwareagenten, Verhandlungsunterstützung für menschliche Verhandelnde und Auktionsmodelle für Beide. Bis heute existiert kein elektronisches Verhandlungsmodell, das bilaterale multi-attributive Verhandlungen zwischen einem menschlichen Verhandelnden und einem Verhandlungsagenten ? eine wichtige Aufgabe in der Forschung im Bereich elektronischer Verhandlungen. In dieser Arbeit wird ein Modell präsentiert, welches das automatisierte Verhandlungsmodell und das Verhandlungsunterstützungsmodell integriert. Das resultierende hybride Verhandlungsmodell ebnet den Weg für ökonomische Mensch-Agent-Verhandlungen. Die Integration der zwei Modelle ist realisiert auf der Ebene von Verhandlungsprozess, Kommunikationsunterstützung und Entscheidungsunterstützung. Dazu werden Verhandlungsdesign, Verhandlungsprozess, verhandlungsbezogene Entscheidungsfindung und Verhandlungskommunikation in Verhandlungsunterstützungssystemen (NSS) und Agentenverhandlungssystemen (ANS) studiert und analysiert. Die Analysen zu diesen Punkten verstärken die Motivation hinter dem hybriden Verhandlungsmodell und bestimmen die Ziele für die Integration von NSS und ANS. Es werden hauptsächlich ein Mensch-Agent-Verhandlungsdesign, Verhandlungsprozessprotokolle zur Unterstützung des Designs, ein hybrides Kommunikationsmodell für Mensch-Agent-Kommunikation, ein Agenten-Entscheidungsmodell für die Verhandlung mit menschlichem Gegenpart und eine Komponente für die Interoperabilität zwischen NSS und ANS. Das Entscheidungsmodell für Agenten besteht aus heuristischen und argumentativen Verhandlungstechniken. Es wird aufgestellt nachdem verschiedene automatisierte Verhandlungsmodelle für verschiedene menschliche Verhandlungsstrategien analysiert worden sind. Die vorgeschlagenen Kommunikationsmodelle unterstützen menschliche Verhandler und Verhandlungsagenten dabei Verhandlungsnachrichten voneinander zu verstehen und zu verarbeiten. Dieses Kommunikationsmodell besteht aus einer Verhandlungsontologie, einem Wrapper-Agenten und einer angemessenen Auswahl der Agentenkommunikationssprache (ACL) und der Inhaltssprache. Der Wrapper-Agent spielt eine Rolle bei der Interoperabilität zwischen dem Agentensystem und dem NSS durch eine Kommunikationsschnittstelle zusammen mit der Verhandlungsontologie. Die Verhandlungsontologie, die ACL und die Inhaltssprache der Agenten ergeben das Kommunikationsmodell der Verhandlungsagenten im ANS. Das vorgestellte hybride Modell ist realisiert als Integration eines ANS in das NSS Negoisst. Das Forschungsziel ist zu zeigen, dass ein hybrides Verhandlungssystem, basierend auf zwei heterogenen Verhandlungsmodellen, integrative multi-attributive Mensch-Agent-Verhandlungen ermöglicht

Automated Agent Ontology Creation for Distributed Databases

In distributed database environments, the combination of resources from multiple sources requiring different interfaces is a universal problem. The current solution requires an expert to generate an ontology, or mapping, which contains all interconnections between the various fields in the databases. This research proposes the application of software agents in automating the ontology creation for distributed database environments with minimal communication. The automatic creation of a domain ontology alleviates the need for experts to manually map one database to other databases in the environment. Using several combined comparison methods, these agents communicate and negotiate similarities between information sources and retain these similarities for client agent queries without the manual mapping of different data sources achieving an average accuracy of 57% before leader negotiation and an average accuracy of 61% after leader negotiation. The best matching accuracy achieved in a single test is 79%. This is directly applicable to the Department of Defense (DOD) that possesses many systems, which share information that enables the military to achieve their objectives. The DOD created an environment called the Joint Battlespace Infosphere (JBI) to solve this integration problem. This research improves upon the JBI\u27s use of exact matching of field names for integrating the information within the environment. It simulates this type of interaction by demonstrating agents wrapped around different databases negotiating and generating an ontology. An agent-generated ontology is compared with an expert generated ontology and testing uses a set of queries run against the ontologies show that this technique can be useful in a distributed information environment

Ontology acquisition and exchange of evolutionary product-brokering agents

Agent-based electronic commerce (e-commerce) has been booming with the development of the Internet and agent technologies. However, little effort has been devoted to exploring the learning and evolving capabilities of software agents. This paper addresses issues of evolving software agents in e-commerce applications. An agent structure with evolution features is proposed with a focus on internal hierarchical knowledge. We argue that knowledge base of agents should be the cornerstone for their evolution capabilities, and agents can enhance their knowledge bases by exchanging knowledge with other agents. In this paper, product ontology is chosen as an instance of knowledge base. We propose a new approach to facilitate ontology exchange among e-commerce agents. The ontology exchange model and its formalities are elaborated. Product-brokering agents have been designed and implemented, which accomplish the ontology exchange process from request to integration

The Semantic Grid: A future e-Science infrastructure

e-Science offers a promising vision of how computer and communication technology can support and enhance the scientific process. It does this by enabling scientists to generate, analyse, share and discuss their insights, experiments and results in an effective manner. The underlying computer infrastructure that provides these facilities is commonly referred to as the Grid. At this time, there are a number of grid applications being developed and there is a whole raft of computer technologies that provide fragments of the necessary functionality. However there is currently a major gap between these endeavours and the vision of e-Science in which there is a high degree of easy-to-use and seamless automation and in which there are flexible collaborations and computations on a global scale. To bridge this practice–aspiration divide, this paper presents a research agenda whose aim is to move from the current state of the art in e-Science infrastructure, to the future infrastructure that is needed to support the full richness of the e-Science vision. Here the future e-Science research infrastructure is termed the Semantic Grid (Semantic Grid to Grid is meant to connote a similar relationship to the one that exists between the Semantic Web and the Web). In particular, we present a conceptual architecture for the Semantic Grid. This architecture adopts a service-oriented perspective in which distinct stakeholders in the scientific process, represented as software agents, provide services to one another, under various service level agreements, in various forms of marketplace. We then focus predominantly on the issues concerned with the way that knowledge is acquired and used in such environments since we believe this is the key differentiator between current grid endeavours and those envisioned for the Semantic Grid

Coordination approaches and systems - part I : a strategic perspective

This is the first part of a two-part paper presenting a fundamental review and summary of research of design coordination and cooperation technologies. The theme of this review is aimed at the research conducted within the decision management aspect of design coordination. The focus is therefore on the strategies involved in making decisions and how these strategies are used to satisfy design requirements. The paper reviews research within collaborative and coordinated design, project and workflow management, and, task and organization models. The research reviewed has attempted to identify fundamental coordination mechanisms from different domains, however it is concluded that domain independent mechanisms need to be augmented with domain specific mechanisms to facilitate coordination. Part II is a review of design coordination from an operational perspective