22,765 research outputs found

    On the Interface Between Operations and Human Resources Management

    Get PDF
    Operations management (OM) and human resources management (HRM) have historically been very separate fields. In practice, operations managers and human resource managers interact primarily on administrative issues regarding payroll and other matters. In academia, the two subjects are studied by separate communities of scholars publishing in disjoint sets of journals, drawing on mostly separate disciplinary foundations. Yet, operations and human resources are intimately related at a fundamental level. Operations are the context that often explains or moderates the effects of human resource activities such as pay, training, communications and staffing. Human responses to operations management systems often explain variations or anomalies that would otherwise be treated as randomness or error variance in traditional operations research models. In this paper, we probe the interface between operations and human resources by examining how human considerations affect classical OM results and how operational considerations affect classical HRM results. We then propose a unifying framework for identifying new research opportunities at the intersection of the two fields

    BUSINESS INTELLIGENT AGENTS FOR ENTERPRISE APPLICATION

    Get PDF
    Fierce competition in a market increasingly crowded and frequent changes in consumer requirements are the main forces that will cause companies to change their current organization and management. One solution is to move to open architectures and virtual type, which requires addressing business methods and technologies using distributed multi-agent systems. Intelligent agents are one of the most important areas of artificial intelligence that deals with the development of hardware and software systems able to reason, learn to recognize natural language, speak, make decisions, to recognize objects in the working environment etc. Thus in this paper, we presented some aspects of smart business, intelligent agents, intelligent systems, intelligent systems models, and I especially emphasized their role in managing business processes, which have become highly complex systems that are in a permanent change to meet the requirements of timely decision making. The purpose of this paper is to prove that there is no business without using the integration Business Process Management, Web Services and intelligent agents.business intelligence, intelligent agents, intelligent systems, management, enterprise, web services

    Customer-oriented risk assessment in Network Utilities

    Get PDF
    For companies that distribute services such as telecommunications, water, energy, gas, etc., quality perceived by the customers has a strong impact on the fulfillment of financial goals, positively increasing the demand and negatively increasing the risk of customer churn (loss of customers). Failures by these companies may cause customer affection in a massive way, augmenting the intention to leave the company. Therefore, maintenance performance and specifically service reliability has a strong influence on financial goals. This paper proposes a methodology to evaluate the contribution of the maintenance department in economic terms, based on service unreliability by network failures. The developed methodology aims to provide an analysis of failures to facilitate decision making about maintenance (preventive/predictive and corrective) costs versus negative impacts in end-customer invoicing based on the probability of losing customers. Survival analysis of recurrent failures with the General Renewal Process distribution is used for this novel purpose with the intention to be applied as a standard procedure to calculate the expected maintenance financial impact, for a given period of time. Also, geographical areas of coverage are distinguished, enabling the comparison of different technical or management alternatives. Two case studies in a telecommunications services company are presented in order to illustrate the applicability of the methodology

    Integrating IoT Analytics into Marketing Decision Making: A Smart Data-Driven Approach

    Get PDF
    With the advent of the Internet of Things (IoT), businesses have gained access to vast amounts of data generated by interconnected devices. Leveraging IoT analytics and marketing intelligence, organizations can extract valuable insights from this data to enhance decision-making processes. This paper presents a comprehensive methodology for data-driven decision-making in the context of IoT analytics and marketing intelligence. A real-time example is used to illustrate the application of this methodology, followed by an inference and discussion of the results. The rise of IoT has enabled real-time data collection from a wide array of interconnected devices, offering unprecedented opportunities for businesses to gain actionable insights. This paper focuses on the intersection of IoT analytics and marketing intelligence, exploring how data-driven decision-making can empower organizations to optimize their marketing strategies, customer experiences, and overall business performance

    Fatores que afetam a adoção de análises de Big Data em empresas

    Get PDF
    With the total quantity of data doubling every two years, the low price of computing and data storage, make Big Data analytics (BDA) adoption desirable for companies, as a tool to get competitive advantage. Given the availability of free software, why have some companies failed to adopt these techniques? To answer this question, we extend the unified theory of technology adoption and use of technology model (UTAUT) adapted for the BDA context, adding two variables: resistance to use and perceived risk. We used the level of implementation of these techniques to divide companies into users and non-users of BDA. The structural models were evaluated by partial least squares (PLS). The results show the importance of good infrastructure exceeds the difficulties companies face in implementing it. While companies planning to use Big Data expect strong results, current users are more skeptical about its performance.Con la cantidad total de datos duplicándose cada dos años, el bajo precio de la informática y del almacenamiento de datos, la adopción del análisis Big Data (BDA) es altamente deseable para las empresas, como un instrumento para conseguir una ventaja competitiva. Dada la disponibilidad de software libre, ¿por qué algunas empresas no han adoptado estas técnicas? Para responder a esta pregunta, ampliamos la teoría unificada de la adopción y uso de tecnología (UTAUT) adaptado para el contexto BDA, agregando dos variables: resistencia al uso y riesgo percibido. Utilizamos el grado de implantación de estas técnicas para dividir las empresas entre: usuarias y no usuarias de BDA. Los modelos estructurales fueron evaluados con partial least squres (PLS). Los resultados muestran que la importancia de una buena infraestructura excede las dificultades que enfrentan las empresas para implementarla. Mientras que las compañías que planean usar BDA esperan muy buenos resultados, las usuarias actuales son más escépticos sobre su rendimiento.Com a quantidade total de dados duplicando a cada dois anos, o baixo preço da computação e do armazenamento de dados tornam a adoção de análises de Big Data (BDA) desejável para as empresas, como aquelas que obterão uma vantagem competitiva. Dada a disponibilidade de software livre, por que algumas empresas não adotaram essas técnicas? Para responder a essa pergunta, estendemos a teoria unificada de adoção e uso de tecnologia (UTAUT) adaptado para o contexto do BDA, adicionando duas variáveis: resistência ao uso e risco percebido. Usamos a nível da implementação da tecnologia para dividir as empresas em usuários e não usuários de técnicas de BDA. Os modelos estruturais foram avaliados por partial least squares (PLS). Os resultados mostram que a importância de uma boa infraestrutura excede as dificuldades que as empresas enfrentam para implementá-la. Enquanto as empresas que planejam usar Big Data esperam resultados fortes, os usuários atuais são mais céticos em relação ao seu desempenho

    GTTC Future of Ground Testing Meta-Analysis of 20 Documents

    Get PDF
    National research, development, test, and evaluation ground testing capabilities in the United States are at risk. There is a lack of vision and consensus on what is and will be needed, contributing to a significant threat that ground test capabilities may not be able to meet the national security and industrial needs of the future. To support future decisions, the AIAA Ground Testing Technical Committees (GTTC) Future of Ground Test (FoGT) Working Group selected and reviewed 20 seminal documents related to the application and direction of ground testing. Each document was reviewed, with the content main points collected and organized into sections in the form of a gap analysis current state, future state, major challenges/gaps, and recommendations. This paper includes key findings and selected commentary by an editing team

    A Critical Evaluation of Business Improvement through Machine Learning: Challenges, Opportunities, and Best Practices

    Get PDF
    This paper presents a critical evaluation of the impact of machine learning (ML) on business improvement, focusing on the challenges, opportunities, and best practices associated with its implementation. The study examines the hurdles faced by businesses while integrating ML, such as data quality, talent acquisition, algorithm bias, interpretability, and privacy concerns. On the other hand, it highlights the advantages of ML, including data-driven decision-making, enhanced customer experience, process optimization, cost reduction, and the potential for new revenue streams. Furthermore, the paper offers best practices to guide businesses in successfully adopting ML solutions, covering data management, talent development, model evaluation, ethics, and regulatory compliance. Through real-world case studies, the study illustrates successful ML applications in different industries. It also addresses the ethical and social implications of ML adoption and discusses emerging trends for future directions. Ultimately, this evaluation provides valuable insights to enable informed decisions and sustainable growth for businesses leveraging machine learning
    corecore