Normalization of Dutch user-generated content

Abstract This paper describes a phrase-based machine translation approach to normalize Dutch user-generated content (UGC). We compiled a corpus of three different social media genres (text messages, message board posts and tweets) to have a sample of this recent domain. We describe the various characteristics of this noisy text material and explain how it has been manually normalized using newly developed guidelines. For the automatic normalization task we focus on text messages, and find that a cascaded SMT system where a token-based module is followed by a translation at the character level gives the best word error rate reduction. After these initial experiments, we investigate the system's robustness on the complete domain of UGC by testing it on the other two social media genres, and find that the cascaded approach performs best on these genres as well. To our knowledge, we deliver the first proof-of-concept system for Dutch UGC normalization, which can serve as a baseline for future work

Adapting Sequence to Sequence models for Text Normalization in Social Media

Social media offer an abundant source of valuable raw data, however informal writing can quickly become a bottleneck for many natural language processing (NLP) tasks. Off-the-shelf tools are usually trained on formal text and cannot explicitly handle noise found in short online posts. Moreover, the variety of frequently occurring linguistic variations presents several challenges, even for humans who might not be able to comprehend the meaning of such posts, especially when they contain slang and abbreviations. Text Normalization aims to transform online user-generated text to a canonical form. Current text normalization systems rely on string or phonetic similarity and classification models that work on a local fashion. We argue that processing contextual information is crucial for this task and introduce a social media text normalization hybrid word-character attention-based encoder-decoder model that can serve as a pre-processing step for NLP applications to adapt to noisy text in social media. Our character-based component is trained on synthetic adversarial examples that are designed to capture errors commonly found in online user-generated text. Experiments show that our model surpasses neural architectures designed for text normalization and achieves comparable performance with state-of-the-art related work.Comment: Accepted at the 13th International AAAI Conference on Web and Social Media (ICWSM 2019

Short message service normalization for communication with a health information system

Philosophiae Doctor - PhDShort Message Service (SMS) is one of the most popularly used services for communication between mobile phone users. In recent times it has also been proposed as a means for information access. However, there are several challenges to be overcome in order to process an SMS, especially when it is used as a query in an information retrieval system.SMS users often tend deliberately to use compacted and grammatically incorrect writing that makes the message difficult to process with conventional information retrieval systems. To overcome this, a pre-processing step known as normalization is required. In this thesis an investigation of SMS normalization algorithms is carried out. To this end,studies have been conducted into the design of algorithms for translating and normalizing SMS text. Character-based, unsupervised and rule-based techniques are presented. An investigation was also undertaken into the design and development of a system for information access via SMS. A specific system was designed to access information related to a Frequently Asked Questions (FAQ) database in healthcare, using a case study. This study secures SMS communication, especially for healthcare information systems. The proposed technique is to encipher the messages using the secure shell (SSH) protocol

Finding the online cry for help : automatic text classification for suicide prevention

Successful prevention of suicide, a serious public health concern worldwide, hinges on the adequate detection of suicide risk. While online platforms are increasingly used for expressing suicidal thoughts, manually monitoring for such signals of distress is practically infeasible, given the information overload suicide prevention workers are confronted with. In this thesis, the automatic detection of suicide-related messages is studied. It presents the first classification-based approach to online suicidality detection, and focuses on Dutch user-generated content. In order to evaluate the viability of such a machine learning approach, we developed a gold standard corpus, consisting of message board and blog posts. These were manually labeled according to a newly developed annotation scheme, grounded in suicide prevention practice. The scheme provides for the annotation of a post's relevance to suicide, and the subject and severity of a suicide threat, if any. This allowed us to derive two tasks: the detection of suicide-related posts, and of severe, high-risk content. In a series of experiments, we sought to determine how well these tasks can be carried out automatically, and which information sources and techniques contribute to classification performance. The experimental results show that both types of messages can be detected with high precision. Therefore, the amount of noise generated by the system is minimal, even on very large datasets, making it usable in a real-world prevention setting. Recall is high for the relevance task, but at around 60%, it is considerably lower for severity. This is mainly attributable to implicit references to suicide, which often go undetected. We found a variety of information sources to be informative for both tasks, including token and character ngram bags-of-words, features based on LSA topic models, polarity lexicons and named entity recognition, and suicide-related terms extracted from a background corpus. To improve classification performance, the models were optimized using feature selection, hyperparameter, or a combination of both. A distributed genetic algorithm approach proved successful in finding good solutions for this complex search problem, and resulted in more robust models. Experiments with cascaded classification of the severity task did not reveal performance benefits over direct classification (in terms of F1-score), but its structure allows the use of slower, memory-based learning algorithms that considerably improved recall. At the end of this thesis, we address a problem typical of user-generated content: noise in the form of misspellings, phonetic transcriptions and other deviations from the linguistic norm. We developed an automatic text normalization system, using a cascaded statistical machine translation approach, and applied it to normalize the data for the suicidality detection tasks. Subsequent experiments revealed that, compared to the original data, normalized data resulted in fewer and more informative features, and improved classification performance. This extrinsic evaluation demonstrates the utility of automatic normalization for suicidality detection, and more generally, text classification on user-generated content

Word Importance Modeling to Enhance Captions Generated by Automatic Speech Recognition for Deaf and Hard of Hearing Users

People who are deaf or hard-of-hearing (DHH) benefit from sign-language interpreting or live-captioning (with a human transcriptionist), to access spoken information. However, such services are not legally required, affordable, nor available in many settings, e.g., impromptu small-group meetings in the workplace or online video content that has not been professionally captioned. As Automatic Speech Recognition (ASR) systems improve in accuracy and speed, it is natural to investigate the use of these systems to assist DHH users in a variety of tasks. But, ASR systems are still not perfect, especially in realistic conversational settings, leading to the issue of trust and acceptance of these systems from the DHH community. To overcome these challenges, our work focuses on: (1) building metrics for accurately evaluating the quality of automatic captioning systems, and (2) designing interventions for improving the usability of captions for DHH users. The first part of this dissertation describes our research on methods for identifying words that are important for understanding the meaning of a conversational turn within transcripts of spoken dialogue. Such knowledge about the relative importance of words in spoken messages can be used in evaluating ASR systems (in part 2 of this dissertation) or creating new applications for DHH users of captioned video (in part 3 of this dissertation). We found that models which consider both the acoustic properties of spoken words as well as text-based features (e.g., pre-trained word embeddings) are more effective at predicting the semantic importance of a word than models that utilize only one of these types of features. The second part of this dissertation describes studies to understand DHH users\u27 perception of the quality of ASR-generated captions; the goal of this work was to validate the design of automatic metrics for evaluating captions in real-time applications for these users. Such a metric could facilitate comparison of various ASR systems, for determining the suitability of specific ASR systems for supporting communication for DHH users. We designed experimental studies to elicit feedback on the quality of captions from DHH users, and we developed and evaluated automatic metrics for predicting the usability of automatically generated captions for these users. We found that metrics that consider the importance of each word in a text are more effective at predicting the usability of imperfect text captions than the traditional Word Error Rate (WER) metric. The final part of this dissertation describes research on importance-based highlighting of words in captions, as a way to enhance the usability of captions for DHH users. Similar to highlighting in static texts (e.g., textbooks or electronic documents), highlighting in captions involves changing the appearance of some texts in caption to enable readers to attend to the most important bits of information quickly. Despite the known benefits of highlighting in static texts, research on the usefulness of highlighting in captions for DHH users is largely unexplored. For this reason, we conducted experimental studies with DHH participants to understand the benefits of importance-based highlighting in captions, and their preference on different design configurations for highlighting in captions. We found that DHH users subjectively preferred highlighting in captions, and they reported higher readability and understandability scores and lower task-load scores when viewing videos with captions containing highlighting compared to the videos without highlighting. Further, in partial contrast to recommendations in prior research on highlighting in static texts (which had not been based on experimental studies with DHH users), we found that DHH participants preferred boldface, word-level, non-repeating highlighting in captions

Clustering for the automatic annotation of customer service chat messages

The objective of this thesis work is to identify a clustering setting that provides human annotators with the support they need to perform topic annotation of customer service chat data. Many of the customer service chat automation tools available involve the use of supervised machine learning techniques to learn how to answer a customer query based on historical conversations between a customer and a customer service agent. While this approach has provided satisfying results for many use cases, it still represents a challenge since annotation work incurs large costs. In order to alleviate some of the challenges faced by the annotation team at ultimate.ai, we seek to provide a solution using clustering approaches that helps reduce the annotation workload by providing as many correct chat message annotations as possible automatically. At the same time, the approach needs to be easily usable and applicable to chat data from different languages and industries while not requiring immense computational resources. The approach used in this work improves upon the previously used clustering baseline in the company and identifies a clustering evaluation metric that enables further internal research to continuously improve the clustering of customer service chat data. Finally, metric learning is explored in a effort to improve the obtained results even further

The Taming of the Shrew - non-standard text processing in the Digital Humanities

Natural language processing (NLP) has focused on the automatic processing of newspaper texts for many years. With the growing importance of text analysis in various areas such as spoken language understanding, social media processing and the interpretation of text material from the humanities, techniques and methodologies have to be reviewed and redefined since so called non-standard texts pose challenges on the lexical and syntactic level especially for machine-learning-based approaches. Automatic processing tools developed on the basis of newspaper texts show a decreased performance for texts with divergent characteristics. Digital Humanities (DH) as a field that has risen to prominence in the last decades, holds a variety of examples for this kind of texts. Thus, the computational analysis of the relationships of Shakespeare’s dramatic characters requires the adjustment of processing tools to English texts from the 16th-century in dramatic form. Likewise, the investigation of narrative perspective in Goethe’s ballads calls for methods that can handle German verse from the 18th century. In this dissertation, we put forward a methodology for NLP in a DH environment. We investigate how an interdisciplinary context in combination with specific goals within projects influences the general NLP approach. We suggest thoughtful collaboration and increased attention to the easy applicability of resulting tools as a solution for differences in the store of knowledge between project partners. Projects in DH are not only constituted by the automatic processing of texts but are usually framed by the investigation of a research question from the humanities. As a consequence, time limitations complicate the successful implementation of analysis techniques especially since the diversity of texts impairs the transferability and reusability of tools beyond a specific project. We answer to this with modular and thus easily adjustable project workflows and system architectures. Several instances serve as examples for our methodology on different levels. We discuss modular architectures that balance time-saving solutions and problem-specific implementations on the example of automatic postcorrection of the output text from an optical character recognition system. We address the problem of data diversity and low resource situations by investigating different approaches towards non-standard text processing. We examine two main techniques: text normalization and tool adjustment. Text normalization aims at the transformation of non-standard text in order to assimilate it to the standard whereas tool adjustment concentrates on the contrary direction of enabling tools to successfully handle a specific kind of text. We focus on the task of part-of-speech tagging to illustrate various approaches toward the processing of historical texts as an instance for non-standard texts. We discuss how the level of deviation from a standard form influences the performance of different methods. Our approaches shed light on the importance of data quality and quantity and emphasize the indispensability of annotations for effective machine learning. In addition, we highlight the advantages of problem-driven approaches where the purpose of a tool is clearly formulated through the research question. Another significant finding to emerge from this work is a summary of the experiences and increased knowledge through collaborative projects between computer scientists and humanists. We reflect on various aspects of the elaboration and formalization of research questions in the DH and assess the limitations and possibilities of the computational modeling of humanistic research questions. An emphasis is placed on the interplay of expert knowledge with respect to a subject of investigation and the implementation of tools for that purpose and the thereof resulting advantages such as the targeted improvement of digital methods through purposeful manual correction and error analysis. We show obstacles and chances and give prospects and directions for future development in this realm of interdisciplinary research

Natural Language Processing: Emerging Neural Approaches and Applications

This Special Issue highlights the most recent research being carried out in the NLP field to discuss relative open issues, with a particular focus on both emerging approaches for language learning, understanding, production, and grounding interactively or autonomously from data in cognitive and neural systems, as well as on their potential or real applications in different domains